Chapter 9: Homework

A patient will receive $3.72 in change for a $11.28 sale. How much did the customer hand you for payment?

$10 and $5 bills

According to your invoice, you will receive a 5% discount if you pay it in 15 days. Your total invoice is $3,469.25. How much will you need to pay if you pay it within 15 days?

$3,295.79 Total invoice x discount is determined by $3469.25 x 0.05 = $173.46. You subtract the discount from the total invoice: $3,469.25 - $173.46 = $3,295.79, the discounted price.

What amount of profit will your pharmacy make if it pays $18.43 for #30 lisinopril 20 mg tablets (at an AWP of $20.59) if the insurance company's contracted price is AWP minus 8% plus a $2.95 dispensing fee?

$3.46 Contracted insurance reimbursement is [AWP- (AWP X 8%)] + $2.95. This means 20.59 - (20.59 x 0.08)] + $2.95 = $21.89. The pharmacy paid $18.43. So $21.89 - $18.43 = $3.46 in profit.

What is the markup on hydrocortisone cream 1% for one tube if the pharmacy buys a case of 12 tubes for $5.67 and sells each tube for $3.95?

$3.48 Retail selling price of $3.95 minus the cost per tube ($5.67/12 = $0.47) so $3.95 minus $0.47 equals $3.48 markup.

You entered the wrong amount received into the cash register, and you need to figure out how much change to give from a $100 bill when the total sale is $52.97. How much change do you give?

$47.03 Subtract $52.97 from $100.00 to get $47.03. Or if you are better at counting change back, start at $52.97 and give 3 pennies = $53.00, then 2 dollar bills=$55.00, then 1 five dollar bill for $60.00, and finally 2 twenty dollar bills to reach $100.

How can a pharmacy technician help a diabetic patient while creating the opportunity for repeat business?

- Suggest the patient take advantage of the pharmacy's extra services, such as a blood pressure check and immunization. - Help the patient get coverage for supplies by his or her insurance. - Direct the patient to glucometers and test strips that are easy to use. *All the choices are correct.

In what way can a technician help a patient with the purchase of durable medical equipment, such as a wheelchair?

- help load in car or have delivered - bill the insurance - assemble the wheelchair or other device if possible * All the choices are correct.

Which is NOT a qualified Medical expense for a Flex Card?

1000 units of Vitamin C without prescription Medical expenses allowed on a Flex Card include all prescriptions, insulin, and OTC items that are noted on a written prescription.

When the annual inventory survey is complete, it shows the pharmacy presently holds $225.00. You purchased $2.7 million worth of inventory for this year. If this amount of stock turns over in regularly over the course of the year, what is the turnover rate?

12 Divide $2.7 million by the $225,000 for an inventory turnover rate of 12. The higher the turnover rate, the more often inventory turns over, which is good for the pharmacy's bottom line. Stock sitting on shelves that does not sell costs the pharmacy money.

The AWP for Advair Diskus 250/50 is $110.40, but the wholesaler is allowing the pharmacy to purchase them for $97.15 each. What is the percentage discount the wholesaler is giving the pharmacy?

12% Subtract the purchase price from the AWP. $110.40-$97.15 = $13.27 Percent discount = (price difference/AWP) x 100 = ($13.27/$110.40) x 100 = 12%

As the federal law states that a customer cannot purchase more than 3.6 grams of pseudoephedrine in one day, which quantity of pseudoephedrine 30 mg would be allowed to be sold to a patient in one day at a community pharmacy?

120 tablets A total of 120 tablets of pseudoephedrine 30 mg is the maximum that could be sold to one customer in a day, and only 9 g total per month.

Ms. Jillian asks you to help find a test kit for HIV infection and wants to know how accurate the test is. You show her Oraquick. What can you tell them about the accuracy?

A positive result is rarely wrong, but a negative often is. Oraquick is the OTC test kit for HIV testing but should not replace seeing your doctor or a clinic. The test is usually accurate on positives but may give false negative results.

A prescription for Lamictal ER is wrongly filled with Lamictal Immediate Release. The patient has picked up the prescription and has gone home. An hour later the patient returns after noticing the tablets look different. What should the technician do with the returned Lamictal?

Discard the tablets.

Which new credit card technology is supposed to decrease the fraudulent use of credit cards?

EMV chip

What type of payment should a patient use to pay for eligible out-of-pocket medical expenses from a pre-tax, healthcare Flexible Spending Account?

Flex Card The Flex Card is a debit card for a pre-tax Flexible Spending Account offered by employers to help employees pay qualifying medical expenses that are not covered by insurance, when a patient has a high deductible plan. It is limited to $2,550 per year per employee

How is a Periodic Automatic Replenishment (PAR) level utilized?

It is set up to trigger automatic reordering based on inventory amount.

Which of the following statements is TRUE?

There is scientific data that evaluates the effectiveness of holistic products.

Why do homeopathic medications generally have very few side effects?

They come in highly diluted forms.

Mr. Arnold recently had a stroke and is having difficulty swallowing liquids. What product could be recommended to help him?

Thick-it

Fat soluble vitamins are absorbed into fat and can build up and cause toxicity. Which vitamin is fat soluble?

Vitamin A

When checking in a stock order, what should you do when an out-of-stock item that was ordered did not come in (you were not charged for it)?

check the date of availability from the wholesaler

What report will need to be run to determine the cost invested compared to the sales received over a three month period?

cost-benefit analysis spreadsheet

What should always be given to a customer paying for a prescriptions and/or OTC items in the pharmacy?

receipt

On the label of vitamins and minerals, the proportion of active substance contained is compared to

recommended daily allowance.

At the end of a day, what is the process called of comparing the cash register printout to the amount of cash in drawer, credit card receipts, checks, coupons, rebates, voided sales, and personal charges?

reconciling receipts

A mother of a newborn asked for your help finding a thermometer for her baby. Which is the best choice?

rectal thermometer

Mr. Rhett has been told to purchase Lactinex to take while he is on antibiotics. Where is the Lactinex stored in the pharmacy?

refrigerator Lactinex is stored in the refrigerator to preserve potency. Culturelle, Align, and other probiotics are usually stocked in the GI section of the front end OTC shelves.

What should a technician do with a drug that has been recalled?

return the drug to the wholesaler

What is the term for updating a new edition of a pharmacy-designed computer information product with improved and enhanced capabilities?

software upgrade

What is the process called in which the active ingredient in a homeopathic medication is diluted in repeated cycles to get the appropriate concentration?

sucussion

Which of these items is a federally exempt non-taxable item?

walker

A patient hands you a personal check made out for the amount due, and you run it through the check reader. A prompt alerts you to not accept the check. The patient insists this is an error and that the money is available. What do you do?

Ask for alternative source of payment.

What drugs are meth producers targeting with a practice called smurfing?

pseudoephedrine

A patient returns to the pharmacy with the receipt and the bag of products she purchased to complain she was overcharged. The Tylenol was supposed to be on sale, and she was charged the full price. What do you do?

Check the sales flyer or posted discounted price, and reimburse the appropriate amount.

When arranging OTC products in the store, they are usually organized by

drug class.

Which of the following herbals should not be taken with warfarin (Coumadin and Jantoven)?

gingko

You start your shift in the pharmacy, and with the first sale, you notice the receipt printout is faint and hard to read. What may be the problem?

ink roller needs replacement

Mrs. Smith's doctor recommend using deep breathing and relaxation techniques as well as buspirone for her anxiety. This is an example of

integrative medicine.

During a power outage, what is the most important reason for a generator to keep the power going?

keep drugs at stable temperatures

What is the primary advantage of a prime vendor purchasing contract instead of purchasing from multiple wholesalers and suppliers?

lower acquisition cost

Richard Hastings has asthma wants to measure the effectiveness of the medication he is using on his lung capacity and breathing. What piece of equipment would be suitable?

peak flow meter A peak flow meter can be used to measure breathing expirations to assess severity of asthma and the efficacy of therapy and the ability of the lungs to push out air

A pharmacy check out that utilizes a bar code scanner to pull the price of an item is called a

point-of-sale (POS) cash register.