Chapter 9 Project Management

_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.

coercive power

According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.

compromise

The bottom four needs in Maslow's structure are referred to as _____ needs

deficiency

The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.

developing the project team

_____ involves building individual and group skills to enhance project performance.

developing the project team

Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.

esteem

The acquiring of the project team is a subprocess associated with the _____ process of project human resource management

executing

The first step in the framework for defining and assigning work is _____

finalizing the project requirements

_____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.

frederick herzberg

The highest level of needs in Maslow's structure is referred to as a _____ need

growth

_____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues

managing the project team

_____ refers to matching certain behaviors of the other person

mirroring

In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process.

performing

At the bottom of Maslow's structure are _____ needs.

physiological

According to McClelland's acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.

power

According to Thamhain and Wilemon, _____ is the ability to improve a worker's position

promotion

According to Herzberg, which of the following is a motivational factor

recognition

_____ is based on an individual's personal charisma.

referent power

A(n) _____ is a column chart that shows the number of resources assigned to a project over time

resource histogram

_____ is a technique for resolving resource conflicts by delaying tasks

resource leveling

_____ refers to the amount of individual resources an existing schedule requires during specific time periods

resource loading

_____ involves using incentives to induce people to do things.

reward power

_____ is at the top of Maslow's hierarchy of needs.

self actualization

In the MBTI, the _____ dimension relates to the manner in which you gather information

sensation/intuition

In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.

storming

According to Lencioni, which of the following qualities is present in organizations that succeed?

teamwork

A staffing management plan describes when and how people will be added to and taken off the project team. T/F

true

In the Tuckman model, storming occurs when team members have different opinions for how the team should operate. TF

true

Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs t/f

true

People who need institutional power or social power want to organize others to further the goals of the organization. t/f

true

Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed. t/f

true

The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts). T/F

true

Psychologist David Merril describes _____ as reactive and task-oriented

"analytical's"

_____ is best known for developing Theory X and Theory Y

Douglas McGregor

The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story

TAT

Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility

Theory X

_____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for

Theory X

Resource leveling results in fewer problems for project personnel and accounting departments. TF

True

_____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory.

abraham maslow

People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile

achievement

Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.

acquiring the project team

_____ involves assigning the needed personnel to work on the project

acquiring the project team

According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.

affiliation

According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.

authority