Chapter 9 Project Management
_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.
coercive power
According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.
compromise
The bottom four needs in Maslow's structure are referred to as _____ needs
deficiency
The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.
developing the project team
_____ involves building individual and group skills to enhance project performance.
developing the project team
Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.
esteem
The acquiring of the project team is a subprocess associated with the _____ process of project human resource management
executing
The first step in the framework for defining and assigning work is _____
finalizing the project requirements
_____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.
frederick herzberg
The highest level of needs in Maslow's structure is referred to as a _____ need
growth
_____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues
managing the project team
_____ refers to matching certain behaviors of the other person
mirroring
In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process.
performing
At the bottom of Maslow's structure are _____ needs.
physiological
According to McClelland's acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.
power
According to Thamhain and Wilemon, _____ is the ability to improve a worker's position
promotion
According to Herzberg, which of the following is a motivational factor
recognition
_____ is based on an individual's personal charisma.
referent power
A(n) _____ is a column chart that shows the number of resources assigned to a project over time
resource histogram
_____ is a technique for resolving resource conflicts by delaying tasks
resource leveling
_____ refers to the amount of individual resources an existing schedule requires during specific time periods
resource loading
_____ involves using incentives to induce people to do things.
reward power
_____ is at the top of Maslow's hierarchy of needs.
self actualization
In the MBTI, the _____ dimension relates to the manner in which you gather information
sensation/intuition
In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.
storming
According to Lencioni, which of the following qualities is present in organizations that succeed?
teamwork
A staffing management plan describes when and how people will be added to and taken off the project team. T/F
true
In the Tuckman model, storming occurs when team members have different opinions for how the team should operate. TF
true
Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs t/f
true
People who need institutional power or social power want to organize others to further the goals of the organization. t/f
true
Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed. t/f
true
The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts). T/F
true
Psychologist David Merril describes _____ as reactive and task-oriented
"analytical's"
_____ is best known for developing Theory X and Theory Y
Douglas McGregor
The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story
TAT
Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility
Theory X
_____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for
Theory X
Resource leveling results in fewer problems for project personnel and accounting departments. TF
True
_____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory.
abraham maslow
People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile
achievement
Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.
acquiring the project team
_____ involves assigning the needed personnel to work on the project
acquiring the project team
According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.
affiliation
According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.
authority