Chapter 9 quiz

Discussing alternative solutions should reduce faulty decision-making. True or false

true

Rational models assume decision-making groups have time to process their decisions thoughtfully. true or false

true

Which of the following can be a symptom of groupthink? a. Members believe that they are morally right and people who oppose them are wrong. b. Members have been working together as a team for a long time. c. Members have been quite successful in their previous decisions. d. Members believe that it is important that they reach consensus on decisions.

a. Members believe that they are morally right and people who oppose them are wrong.

After some initial brainstorming of options, the group decided that it really needs to spend time discussing what each member thinks is the real problem that needs to be addressed. This discussion represents which aspect of effective group decision-making according to vigilant interaction theory? a. deciding on the problem b. deciding on what to achieve c. finding possible choices d. evaluating the positive and negative aspects of choices

a. deciding on the problem

The garbage can model of decision-making suggests that good decisions a. often happen almost randomly by chance. b. involve combining lots of options together. c. are the result of rational thinking processes. d. involve digging through lots of mixed-up information.

a. often happen almost randomly by chance.

During decision-making, groups will sometimes split into subgroups based on their views on the decision. During which phase would this split be most likely to occur? a. orientation b. conflict c. emergence d. reinforcement

b. conflict

It is likely that many groups make faulty decisions due to questionable beliefs or reasoning. Which of the following demonstrates this principle? a. The group is uncommitted to the issue and goes along with the most vocal member. b. The group trusts the judgment of the leader and goes along with his or her idea. c. The group uses inaccurate information about the issue to make a decision. d. The group is pressured by management to make a quick decision.

c. The group uses inaccurate information about the issue to make a decision.

Which of the following behaviors would you not expect to find during the orientation phase of group decision-making? a. people introducing themselves to each other if they didn't already know one another b. people trying to determine the reason for their meeting c. strong disagreement about which solution would be the best one d. people making tentative suggestions about what they think the problem is and how it should be addressed

c. strong disagreement about which solution would be the best one

Which of the following does not represent an antecedent condition of groupthink? a. The group is highly cohesive. b. The group is isolated from others. c. The group is under pressure to act quickly. d. The group has members with strong opinions.

d. The group has members with strong opinions.

Which of the following is not likely to lead to satisficing? a. There is a large amount of information to consider. b. There is a limited amount of time for making a decision. c. The group members do not consider the decision to be particularly important. d. The group members are all committed to making a good decision.

d. The group members are all committed to making a good decision.

The concept of retrospective rationality might be defined as a. going back to redefine the problem before making a decision. b. going back to change a decision after it turns out to be ineffective. c. making it seem like a group used its intuition to make a good decision. d. making it seem like a rational process led to a good decision when it was accidental.

d. making it seem like a rational process led to a good decision when it was accidental.