Chapter 9 Quiz

_________ is a feeling of exhaustion that may develop when someone experiences too much stress.

Burnout

Which of the following stressors is an interpersonal demand? a. role ambiguity b. conflicting personalities c. critical decisions d. poorly designed office

Conflicting personalities

_____ is the extent to which the same person behaves in the same way at different times.

Consistency

_______ is a pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness.

Workplace behavior

The process of observing behavior and assigning causes to it is known as _____.

attribution

Ramona works at a government agency that has a high power difference within the organizational hierarchy. She is comfortable accepting orders from her manager and does not question or disagree with these orders. Ramona has high levels of _____.

authoritatianism

The affective component of an attitude:

reflects feelings and emotions an individual has toward a situation.

In stage 2 of the General Adaptation Syndrome, a person:

resists the effects of a stressor.

A manager who has a very negative image of a particular employee overlooks instances of high quality work from that employee. This is due to _____.

selective perception

______ is the process of categorizing or labeling people on the basis of a single attribute.

Stereotyping

_____ refers to the overall set of expectations held by an individual with respect to what he or she will contribute to the organization and what the organization will provide in return.

The psychological contract

Which of the following is true of the preparation stage of the creative process? a. It often requires formal training and education in business. b. It is the stage during which the creative person achieves a new understanding of the problem. c. It determines the validity or truthfulness of the creative insight. d. It includes the development of a product or service prototype.

a. It often requires formal training and education in business.

Which of the following is true of Type A individuals? a. They are extremely competitive and very devoted to work. b. They are less likely to experience conflict with other people. c. They are more successful than Type B individuals. d. They work at a constant pace without time urgency.

a. They are extremely competitive and very devoted to work.

Which of the following is true of inducements? a. They refer to what an organization provides to an individual. b. They are used to measure skills and performance. c. They refer to what an individual provides to an organization. d. They include effort, skills, and ability.

a. They refer to what an organization provides to an individual.

Which of the following is true of an employee who does work that is acceptable in terms of quantity and quality but refuses to work overtime or informally mentor newcomers? a. He has high levels of Machiavellianism. b. He is a poor organizational citizen. c. He has a high risk propensity. d. He is experiencing cognitive dissonance.

b. He is a poor organizational citizen.

Which of the following is NOT an example of contribution? a. Time b. Pay c. Ability d. Loyalty

b. Pay

Locus of control is the degree to which an individual:

believes that his or her behavior has a direct impact on the consequences of that behavior.

Which of the following best describes inducements? a. It refers to the work an employee does for an organization. b. It refers to the competencies an employee brings to an organization. c. It refers to what an organization provides to an individual. d. It refers to the total number of years an employee invests in a company.

c. it refers to what an organization provides to an individual.

The conflict individuals experience among their own attitudes is called _____.

cognitive dissonance

Scott is an organized, responsible, and self-disciplined employee. He consistently meets deadlines and submits work that is error free. He has high levels of the Big Five trait of _____.

conscientiousness

Aiko's friends say that she is almost always in a good mood. She is upbeat and optimistic and has an overall sense of well-being. Which of the following is true of Aiko? a. She has low risk propensity. b. She often experiences cognitive dissonance. c. She has high levels of Machiavellianism. d. She has a higher degree of positive affectivity.

d. She has a higher degree a positive affectivity.

Racial harassment is an example of:

dysfunctional behavior

According to the Myers-Briggs framework, individuals of the _____ type enjoy the process and open-ended situations.

perceiving

In the creative process, _____ represents a coming together of all the scattered thoughts and ideas that were maturing during incubation.

insight

The third phase of the creative process is _____.

insight

High levels of job satisfaction:

lead to more positive contributions.

Julian is a top manager at a large pharmaceutical firm. His role requires him to make quick decisions, often with incomplete information. He is most likely to experience stress due to _____.

task demands

An employee at the research division of an automobile firm has an idea for a new type of alloy for the chassis of the car. A prototype of a car that uses this alloy will be developed during the _____ stage of the creative process.

verification