Chapter 9 quiz

Which of the following is/are true of confrontation?

It is considered one of the key components in the collaborative style of conflict management

Which of the following are communication styles of conflict management?

accommodating competing

Which of the following are the best ways to deal with relationship dialectics?

Use amalgamating as a strategy Use segmenting as a strategy

Your coworker disagrees with you on an important project. He consistently attempts to intimidate you into agreeing with him. Which of the following are effective ways to transform the competing style of your coworker into the collaborating style of conflict management?

confront the competing (power-forcing) process used by your coworker ask for advice from your coworker on how to solve a problem in a way that would be mutually satisfying to both of you always be unconditionally constructive with your coworker whenever disagreement surfaces, no matter what conflict strategies your coworker uses ask problem-solving questions of your coworker *all of the above*

Ways to manage your own anger include

deliberately calming yourself reframe self-talk

The tensions that arise from contradictory needs that push and pull us in opposite directions simultaneously in our relationships with others is/are:

dialectics

Ways to manage others' anger include

disengage distract probe

Destructive conflict involves which of the following

escalation competition

By definition cooperation is the absence of conflict

false

By definition, all conflict is destructive

false

Dialectical tensions in close relationships can be resolved to the point where they are no longer present

false

Accommodating is often the conflict management style of the less powerful

true

The overt recognition of conflict and the direct effort to manage disagreements effectively is:

confrontation

Collaborating is a communication style of conflict management. Components of this style include which of the following?

confrontation integration

Dialectics tensions with outsiders include:

conventionality-uniqueness

Which of the following are examples of constructive conflict?

cooperation dialogue negotiation

Competing is a lose-lose style of conflict management

false

Compromising emphasizes workable, optimal decisions and solutions to conflict

false

Forgiveness involves acceptance or tolerance of the other's behavior

false

Forgiveness means forgetting the hurt that was done to you and excusing the bad behavior of others

false

Men more than women are likely to confront their relationship partners about issues that create conflict

false

Research shows that the accommodating strategy is the most constructive and effective means of managing conflict

false

Smoothing is a tactic of the accommodating style of conflict management

false

Some relationships have to deal with dialectics but others do not

false

The accommodating style of conflict management is a form of collaboration

false

The accommodating style of conflict management is never a constructive style

false

Venting anger-blowing off steam-usually decreases one's anger

false

The key to effective intercultural conflict management is

flexibility

The process of forgiveness includes all of the following stages EXCEPT

forgetting what was done to us

The final stage of conflict and the one thing most likely to prevent repetitive destructive cycles of conflict is:

forgiveness

Based on the text's definition, all of the following elements are necessary for conflict to exist EXCEPT

independent parties

Conditions that determine how destructive or constructive anger is include

intensity duration

Constructive and destructive anger can be distinguished from each other by the

intensity of the anger duration of the anger

Conflict is the expressed struggle of _________________ parties who perceive incompatible goals and interference from one or more parties

interconnected

The power-forcing style of conflict management

is a competitive style

Rothwell discusses how different cultures handle conflict and states that flexibility is the key to effective conflict management. This flexibility includes:

learning to use all communication styles well being prepared to collaborate as well as accommodate trying to empathize with people's different values and standards

Equivocation

occurs when our language use allows more than one plausible meaning

Dialectics that occur within interpersonal relationships include:

openness-closedness

Constructive and destructive conflict are distinguished from each other in which of the following ways?

Constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict

In managing others' anger, the most crucial step is to:

be asymmetrical

Confrontation

brings conflict out in the open

Which of the following are aspects of the definition of conflict?

An expressed struggle Involving interconnected parties Perceived incompatible goals Perceived interference from parties who disagree

You want to meet some friends at the local tavern after work but you feel compelled to check with your partner before going. This feels a bit like asking for permission to socialize with friends, but you don't want to argue with your partner about it. You are experiencing which relationship dialectic?

Autonomy-connectedness

Research supports which of the following statements about communication styles of conflict management?

Power/forcing should usually be your choice of last resort

Men are more likely than women to experience flooding

True

The strategy of addressing both contradictory dialectical forces without compromising on either is

amalgamating

Interpersonal/Relationship dialectics:

are an intrinsic part of close interpersonal relationships

Relationship/Interpersonal dialectics

are contradictory impulses that push-pull us at the same time can be a fundamental source of conflict in relationships

You have continued conflict with your significant other, but you hide it from your friends. This speaks to which dichotomy?

revelation/concealment

Research on communication styles of conflict management shows that in U.S. culture

the avoiding style is only slightly better than the competing style in managing conflicts

According to research by Gottman, when a couple begins a conversation about a conflict they are having by exchanging criticisms of each other, the conversation almost never reverses and becomes positive and constructive

true

Compromising can be a useful strategy when issues are not critical

true

Once you have used the competing style of managing conflict it is much more difficult to cooperate with the other

true

Segmenting is potentially one of the most effective means of managing relationship dialectics

true

Selecting (choosing one impulse in a dialectic as opposed to the other) is considered a weak strategy for managing relational dialectics

true

The competing (power-forcing) conflict management style approaches conflict as a win-lose contest

true

Too much emphasis can be placed on connection in a relationship

true

In managing the anger of others, when you resist the tendency to respond "in kind" but instead respond in a manner that is opposite, you are using which strategy?

validation disengaging distracting *none of the above*

The accommodating style of conflict management is

yielding to the needs and desires of others in a conflict

Constructive conflict between yourself and your partner means that

you work to de-escalate the conflict