Chapter 9 quiz
Which of the following is/are true of confrontation?
It is considered one of the key components in the collaborative style of conflict management
Which of the following are communication styles of conflict management?
accommodating competing
Which of the following are the best ways to deal with relationship dialectics?
Use amalgamating as a strategy Use segmenting as a strategy
Your coworker disagrees with you on an important project. He consistently attempts to intimidate you into agreeing with him. Which of the following are effective ways to transform the competing style of your coworker into the collaborating style of conflict management?
confront the competing (power-forcing) process used by your coworker ask for advice from your coworker on how to solve a problem in a way that would be mutually satisfying to both of you always be unconditionally constructive with your coworker whenever disagreement surfaces, no matter what conflict strategies your coworker uses ask problem-solving questions of your coworker *all of the above*
Ways to manage your own anger include
deliberately calming yourself reframe self-talk
The tensions that arise from contradictory needs that push and pull us in opposite directions simultaneously in our relationships with others is/are:
dialectics
Ways to manage others' anger include
disengage distract probe
Destructive conflict involves which of the following
escalation competition
By definition cooperation is the absence of conflict
false
By definition, all conflict is destructive
false
Dialectical tensions in close relationships can be resolved to the point where they are no longer present
false
Accommodating is often the conflict management style of the less powerful
true
The overt recognition of conflict and the direct effort to manage disagreements effectively is:
confrontation
Collaborating is a communication style of conflict management. Components of this style include which of the following?
confrontation integration
Dialectics tensions with outsiders include:
conventionality-uniqueness
Which of the following are examples of constructive conflict?
cooperation dialogue negotiation
Competing is a lose-lose style of conflict management
false
Compromising emphasizes workable, optimal decisions and solutions to conflict
false
Forgiveness involves acceptance or tolerance of the other's behavior
false
Forgiveness means forgetting the hurt that was done to you and excusing the bad behavior of others
false
Men more than women are likely to confront their relationship partners about issues that create conflict
false
Research shows that the accommodating strategy is the most constructive and effective means of managing conflict
false
Smoothing is a tactic of the accommodating style of conflict management
false
Some relationships have to deal with dialectics but others do not
false
The accommodating style of conflict management is a form of collaboration
false
The accommodating style of conflict management is never a constructive style
false
Venting anger-blowing off steam-usually decreases one's anger
false
The key to effective intercultural conflict management is
flexibility
The process of forgiveness includes all of the following stages EXCEPT
forgetting what was done to us
The final stage of conflict and the one thing most likely to prevent repetitive destructive cycles of conflict is:
forgiveness
Based on the text's definition, all of the following elements are necessary for conflict to exist EXCEPT
independent parties
Conditions that determine how destructive or constructive anger is include
intensity duration
Constructive and destructive anger can be distinguished from each other by the
intensity of the anger duration of the anger
Conflict is the expressed struggle of _________________ parties who perceive incompatible goals and interference from one or more parties
interconnected
The power-forcing style of conflict management
is a competitive style
Rothwell discusses how different cultures handle conflict and states that flexibility is the key to effective conflict management. This flexibility includes:
learning to use all communication styles well being prepared to collaborate as well as accommodate trying to empathize with people's different values and standards
Equivocation
occurs when our language use allows more than one plausible meaning
Dialectics that occur within interpersonal relationships include:
openness-closedness
Constructive and destructive conflict are distinguished from each other in which of the following ways?
Constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict
In managing others' anger, the most crucial step is to:
be asymmetrical
Confrontation
brings conflict out in the open
Which of the following are aspects of the definition of conflict?
An expressed struggle Involving interconnected parties Perceived incompatible goals Perceived interference from parties who disagree
You want to meet some friends at the local tavern after work but you feel compelled to check with your partner before going. This feels a bit like asking for permission to socialize with friends, but you don't want to argue with your partner about it. You are experiencing which relationship dialectic?
Autonomy-connectedness
Research supports which of the following statements about communication styles of conflict management?
Power/forcing should usually be your choice of last resort
Men are more likely than women to experience flooding
True
The strategy of addressing both contradictory dialectical forces without compromising on either is
amalgamating
Interpersonal/Relationship dialectics:
are an intrinsic part of close interpersonal relationships
Relationship/Interpersonal dialectics
are contradictory impulses that push-pull us at the same time can be a fundamental source of conflict in relationships
You have continued conflict with your significant other, but you hide it from your friends. This speaks to which dichotomy?
revelation/concealment
Research on communication styles of conflict management shows that in U.S. culture
the avoiding style is only slightly better than the competing style in managing conflicts
According to research by Gottman, when a couple begins a conversation about a conflict they are having by exchanging criticisms of each other, the conversation almost never reverses and becomes positive and constructive
true
Compromising can be a useful strategy when issues are not critical
true
Once you have used the competing style of managing conflict it is much more difficult to cooperate with the other
true
Segmenting is potentially one of the most effective means of managing relationship dialectics
true
Selecting (choosing one impulse in a dialectic as opposed to the other) is considered a weak strategy for managing relational dialectics
true
The competing (power-forcing) conflict management style approaches conflict as a win-lose contest
true
Too much emphasis can be placed on connection in a relationship
true
In managing the anger of others, when you resist the tendency to respond "in kind" but instead respond in a manner that is opposite, you are using which strategy?
validation disengaging distracting *none of the above*
The accommodating style of conflict management is
yielding to the needs and desires of others in a conflict
Constructive conflict between yourself and your partner means that
you work to de-escalate the conflict