Chapter 9 - Smartbook

For an employee, the process of organizational change requires a sense of _____. (Check all that apply.)

adventure flexibility

One of the characteristics of Kaizen is that it

aims to create continuous improvement through small, positive changes that reap great improvements

The stage of personal change in which people let go of the notions, tensions, memories, and feelings that compelled them to cling to the past is known as

bottoming out

According to the concept of force field analysis, the driving forces can be strengthened by

increasing the intensity of forces that try to change the status quo

Identify the specific ideal concerning organizations on which Organizational Development (OD) change agents base their procedures.

Effective organizations must downplay hierarchy and forceful authority.

In the context of Organizational Development (OD), change agents use OD interventions to

teach an organization's employees how to resolve the problems they face

True or false: Resilient people work toward situations and changes that are beyond their control.

false

Identify a phase in the seven-step personal change process during which a person feels exploited and unable to stop the change.

Anger

Click and drag on elements in order Arrange the steps involved in the organizational change model developed by John Paul Kotter in the correct order of occurrence. (Place the first step at the top.)

1. Form 2. Build 3. Create 4. Convey 5. Authorize 6. Produce 7. Integrate 8. Affirm

Click and drag on elements in order Rank the following stages of logical incrementalism in the correct order. (Place the first stage on top.)

1. general 2. broadcasting 3. development 4. using 5. ongoing

Click and drag on elements in order Rank the following steps in the Lewin change model in the correct order of occurrence.

1. unfreezing 2. moving 3. refreezing

In the context of the seven stages of personal change, match the elements of the personal change process (in the left column) with their descriptions (in the right column).

Beginning - Choice It involves the last of three general steps in the acceptance of personal loss, where "experimenting" and "completion" take place. Ending - Choice It involves the first of three general steps in the acceptance of personal loss, where "emotional standstill," "denial," and "anger" take place.

Identify the specific ideals concerning organizations on which Organizational Development (OD) change agents base their procedures. (Check all that apply.)

Equality Confrontation

A job loss can affect a person's relationships with his or her colleagues, spouse, and friends. Identify a characteristic of the seven major life changes that is displayed in this scenario.

Every change has its own ripple effect.

Identify various healthy practices described by Dr. Kathleen Smith to increase one's level of resilience and coping with change. (Check all that apply.)

Find priorities Examine and asses the thought patterns Evaluate the level of control over a situation

The Japanese approach to business, termed _____, involves an open communication process for employees of all ranks to freely provide suggestions and feedback.

Kaizen

will be evident during the experimenting stage of the personal change process.

New experiences

Identify the reasons why people resist change. (Check all that apply.)

Office politics Peer pressure Job security

Based on Kurt Lewin's change model, identify the different levels in a workplace where any change has to happen. (Check all that apply.)

Organizational climate Information systems

Identify an important feature of the organizational change model developed by John Paul Kotter.

The significance of time in creating the need for change

Which of the following is true of Organizational Development (OD) change agents?

They are often outside consultants who specialize in planned change.

Identify the basic characteristics of the seven major life changes. (Check all that apply.)

They happen to everyone. They seem to occur beyond a person's control.

During the _____ stage of the personal change process, a loss or strain-causing event becomes a part of the sufferer's active memory that can be rehashed without causing extreme pain.

completion

The logical incrementalism model of organizational change acknowledges that

creating changes in a large organization is usually tedious and complex

The logical incrementalism model of organizational change acknowledges that _

creating changes in a large organization is usually tedious and complex

Based on the seven-step personal change process, some form of anger takes the place of the emotional gap left by _____.

denial

In the seven stages of personal change, the _____ phase prevents the mind of the sufferer from embracing reality entirely.

denial

During the _____ stage of personal change, a person experiences a gap between emotions and rational thinking.

emotional standstill

The first reaction a person usually has to a personal loss such as the news of a sudden death is to

enter an emotional standstill

In the context of the seven stages of personal change, normal interests and wants come back during the _____ stage.

experimenting

An approach to change in which the status quo is such that the driving forces and the regulating forces are at odds with each other is known as the -analysis.

force field

Based on the seven stages of personal change, a person tries but fails to move forward during the _____ step.

helplessness

In the context of the Lewin change model, during the stage of moving to another condition, a person is most likely to see _____ on the climate level.

improved trust and reduced conflicts

The refreezing step in Lewin's change model is unrealistic because

in today's business world, taking the time to refreeze would simply hinder progress

The refreezing step in Lewin's change model is unrealistic because _____.

in today's business world, taking the time to refreeze would simply hinder progress

In the context of models of organizational change, _____ uses a five-step operation to execute planned change in a large organization.

logical incrementalism

Based on the Lewin change model, match the following steps in the left column with the corresponding features in the right column.

moving to another condition - Choice A firm is most likely to see changes in actual organizational relationships, reward systems, or reporting relationships Refreezing - Choice A company is most likely to make sure that new behaviors become new norms or standards on the job

In the context of the seven stages of personal change, a stage of changeover in which uncomfortable emotions of "helplessness" and "bottoming out" may take place before recovery begins is known as the

neutral zone

Change that a group of people must learn to accept and apply is known as

organizational change

The denial phase in the seven-step personal change process is such that it

prolongs the healing process if the period of denial is extensive

The most important criticism of Lewin's change model is that the

refreezing step is not practical in today's business world

Even though the personal change cycle is complete, falling back to a previous stage of growth, which can be either temporary or permanent is called

regression

The bottoming out phase of the personal change process is such that

shock, denial, and anger become memories

Office politics can be minimized by

treating team members equally

In the logical incrementalism model of organizational change, when a new plan is tested on others in general terms with details to be filled in later, the procedure is often described as the

trial balloon