Chapter 9 Smartbook

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is ______.

3D printing

Which acronym refers to the use of computers to design products?

CAD

True or false: ISO is a governmental body.

False

True or false: Using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided design.

False

Which sector has lost more jobs due to technological changes?

Manufacturing

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

Operations

True or false: Computers are used to design products when CAD is employed.

True

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

True

Putting together components is the _______ process.

assembly

The main idea behind mass production is to produce a large number of a limited variety of products ______.

at a very low cost

Industrial robots have completely changed manufacturing because they:

can work 24/7 with great precision improve productivity reduce costs

A production process like that of a chemical plant where the process has long runs during production is called a(n) ______ process.

continuous

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as

facility layout

Companies sometimes spend millions to move location ______.

for proximity to customers

The value producers add to materials in the creation of goods and services is the definition of _____ utility.

form

The value added to inputs during the creation of a product is called

form utility

A short production run with frequent adjustments to machines is considered a(n) ________ process of production.

intermittent

The process exemplified when production runs are short and machines are changed frequently to make different products is the ______ process.

intermittent

Production

is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ______ while staying competitive.

locations

Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

manufacturing industry

Converting and transforming resources into goods and services in business is referred to as

operation management

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) ________ manager.

operations

A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of ______.

operations management

Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in

operations management

Continuous

process is when long production runs turn out finished goods over time.

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

Maintaining ______ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.

quality

Which technology has greatly improved productivity while also reducing the number of jobs available to humans?

robotics

The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) _____ for overall company quality using several key areas for measurement.

standard

Uses of sensors to control manufacturing processes include:

the measurement of the thickness of material measuring humidity

What strategy focuses on a company deciding where to locate its operations?

Facility location

Choosing facility location has become more flexible for both companies and employees through the use of ______ _____ such as texting, teleconferencing, cell phones, and email.

Information Technology

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______.

MRP

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of ______.

lean manufacturing

Lean

manufacturing refers to the production of goods using less of everything.

The basic premise of just-in-time inventory is ______.

minimum inventory is kept on hand

Using factors like land, labor, and capital to create goods and services is referred to as

production

For which reasons might a company choose to spend millions of dollars to move its facility from one location to another?

to reduce time to market to be closer to a pool of qualified employees to lower costs of obtaining resources

Choose the correct order of steps in the production process.

Inputs, production control, outputs

When production runs are short and machines are frequently changed to make different products, which process is being used for production?

Intermittent

3D printing is a production process also known as ________ manufacturing.

additive

When you make a unique product or provide a specific service to specific individuals, you are performing which process?

customization

Tremendous opportunities exist for careers in operations management due to ______.

increased competition

Because of ______ ________, more flexibility in choice of business location has increased while allowing firms to remain competitive.

information technology

Which term describes the act of buying of all materials needed by the organization?

Purchasing

True or false: Facility layout depends greatly on the processes that are to be performed.

True

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

Using machines that are designed to do multiple tasks in order to produce a variety of products is called ______.

flexible manufacturing

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______approach to operations management.

interfirm

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of ______.

quality

When a computerized data control _____ detects a problem, it notifies someone to make needed changes.

sensor

What are two goals of operations management?

to keep operations running efficiently to create a good experience for the customer

What is the goal of operations management in service industries?

to provide good experiences for those who use the service

What process requires long production runs that turn out finished goods over time?

Continuous process

Overall company quality is outlined by the standards set by the ______ National Quality Award

Malcolm Baldrige

Which of the following are outputs in the production process?

Services Goods

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called _____ production.

mass

Operations management

planning helps to solve issues related to facility layout, facility location, and inventory control.

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

sales forecasts

The type of production that puts components together is referred to as a(n) _______ process.

assembly

Mass production focuses on producing ______.

limited variety of products

In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ______ department.

purchasing

If a company has a goal of ______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports.

reducing time to market

Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain ____ in the global market.

competitive

A type of problem that operations management planning helps to solve as it relates to manufacturing is ______.

facility layout

ISO is not part of the government, but is a federation of national _____ bodies.

standards