Chapter One
Challenges for Managers in a Global Environment
- Creating a competitive advantage (increase efficiency, quality, innovation, speed, flexibility, customer responding) - Managing a diverse workforce - Maintaining ethical and socially responsible standards - Utilizing IT and e-commerce resources - Practicing global crisis management
Levels of Management (FMTT)
- First Line - Middle Manager - Top Manager - Top Team Manager
Managerial Skills (HTCC)
- Human - Technical - Conceptual - Core Competency
Achieving High Performance
- Organizational Performance - Efficiency - Effectiveness
Changes (SORE)
- Self-managed Team - Outsourcing - Restructuring - Empowerment
History
- Taylor's 4 Lessons - "the one best way" - Bureacracy (Max Weber) - Mary Parker Follet - consider human side - Hawthorne Studies - Theory X vs Theory Y
Top Manager
- establishes organizational goals - decides how departments should interact - monitors middle managers
Planning (DSA)
1. Deciding on organizational goals 2. Strategies to attain goals 3. Allocation of organizational resources
Leading
Articulating a clear vision and energizing organizational members so they understand the part they play in achieving goals
Top Management Team
CEO, COO, Vice President
CEO
Company's most senior and important member; who other members report to CEO, COO and Vice President are responsible for achieving most of company's goals
Outsourcing
Contracting w/ another company to have it perform an action they usually performed
Six Sigma (DMAIC)
Define, Measure, Analyze, Improve Control - Reduce variability (Quality management processes) - Save $ and Time
Restructuring
Downsizing an organization by eliminating jobs
_____ is a measure of how productively resources are used to achieve a goal?
Efficiency
Controlling
Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance
Trait most strongly related to leadership?
Extraversion
_____ skills include the ability to understand, alter, control, and lead the behavior of individuals and groups
Human
Hawthorne Effect
Observe employees = they work harder
Job attitude reflects how strongly an employee identifies with their firm?
Organizational Committment
To perform the ______ task, managers identify appropriate organizational goals and courses of action?
Planning
Management (PLOC)
Planning, Leading, Organizing, Controlling of human and other resources to achieve goals efficiently and effectively
Softest influence tactic?
Rational persuasion
Personality characteristics that reflect your skills at altering your behavior to fit social situations?
Self-Monitoring
Organizing
Structuring work relationships so members work together to achieve organizational goals - resources most effective Organizational Structure: formal system of task and reporting relationships so workers work together to reach goals
An organization's ________ is a short, succinct, and inspiring statement of what the organization intends to become
Vision (desired future state - for organization's members to accomplish; so they understand they are a part of achieving this goal)
Organizational Performance
a measure of how effectively and efficiently a manager uses resources to satisfy customers and achieve organizational goals
Conceptual Skills
ability to analyze and diagnose a situation and distinguish between cause and effect
Total Quality Management
company-wide effort to continuously improve the ways people, machines, systems work
First Line Manager
daily supervision of basic employees
Empowerment
expansion of employees' knowledge, tasks, and decision-making responsibilities
Self-managed Team
group of employees who assume responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of goods and services they provide
Technical Skills
job-specific knowledge and techniques required to perform an organizational role
Effectiveness
measure of appropriateness of the goals of the organization
Efficiency
measure of how productively resources are used to achieve a goal
Core Competency
specific set of departmental skills & knowledge that allows one organization to outperform another one
Middle Manager
supervises first-line, responsible for finding best way to use resources to achieve organizational goals
Human Skills
understand, alter, lead, control behaviors of others