chapter two: values and attitudes
three components of attitudes
affective, cognitive, and behavioral
personal attitudes affect ______ via _____
behavior; intentions
equity model
builds on the notion that satisfaction is tied to how "fairly" an individual is treated at work. it suggests that managers should monitor employees' perceptions of fairness
organizational commitment exists to the degree that the person is satisfied with his or her job
false
onboarding programs
help employees to integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, and culture and by clarifying work role expectations and responsibilities
behavioral component
how one intends or expects to act toward someone or something
counterproductive work behaviors
include bullying, theft, gossiping, backstabbing, drug and alcohol abuse, destroying organizational property, violence, purposely doing bad or incorrect work, surfing the internet for personal use, excessive socializing, tardiness, sabotage, and sexual harassment
organizational commitment
the extent to which an individual identifies with an organization and commits to its goals
cognitive dissonance
the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions (ideas, beliefs, values, or emotions)
intentions are influenced by the three general motives in Ajzen's model: attitude toward the behavior, subjective norm, and perceived behavioral control
true
job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects
true
organizational citizenship behavior (OCB)
voluntary and help work groups and the organization to effectively achieve goals