chapter two: values and attitudes

three components of attitudes

affective, cognitive, and behavioral

personal attitudes affect ______ via _____

behavior; intentions

equity model

builds on the notion that satisfaction is tied to how "fairly" an individual is treated at work. it suggests that managers should monitor employees' perceptions of fairness

organizational commitment exists to the degree that the person is satisfied with his or her job

false

onboarding programs

help employees to integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, and culture and by clarifying work role expectations and responsibilities

behavioral component

how one intends or expects to act toward someone or something

counterproductive work behaviors

include bullying, theft, gossiping, backstabbing, drug and alcohol abuse, destroying organizational property, violence, purposely doing bad or incorrect work, surfing the internet for personal use, excessive socializing, tardiness, sabotage, and sexual harassment

organizational commitment

the extent to which an individual identifies with an organization and commits to its goals

cognitive dissonance

the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions (ideas, beliefs, values, or emotions)

intentions are influenced by the three general motives in Ajzen's model: attitude toward the behavior, subjective norm, and perceived behavioral control

true

job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects

true

organizational citizenship behavior (OCB)

voluntary and help work groups and the organization to effectively achieve goals