Chpt 4: Listening in Human Communication Quiz

Which of the following is universal when it comes to communication and listening?

Each person's meaning system is different than every other person's.

How does an effective speaker help listeners overcome any mental distractions?

The speaker makes his or her message compelling and relevant to listeners.

As part of the jury for a traffic accident case, Lila learns that the defendant's lawyer is a friend of her ex-husband. Lila decides right then that the defendant is probably guilty. Which listening barrier is Lila experiencing?

biases and prejudices

The most obvious important function of active listening is the ability to _____.

check understanding

According to author Deborah Tannen, men communicate in order to _____, while women communicate in order to _____.

display knowledge; build rapport

Julia, a new nursing graduate, works on a pediatric oncology floor at a major hospital. In her first month on the job, Julia spends much of her time listening to patients' stories and their families' concerns. She soon develops close relationships with all her patients. Julia has focused on _____.

empathic listening

When we say that listening can help you change the attitudes and behaviors of others, this is referring specifically to which of its benefits?

influencing

Which of the following is a hallmark of critical listening?

keeping an open mind

Ty is attending a recruitment presentation at a major university in his state. He gets so excited about comments on football game day traditions that he misses information concerning which majors are offered by the university. Which listening barrier is Ty experiencing here?

lack of appropriate focus

When Estrella reads the text from her friend in the emergency room, she immediately knows that something is wrong. This is an example of _____.

listening

Which of the following does NOT describe a useful strategy for moving information from short-term to long-term memory?

resist evaluation until you understand

When scholars examine gender differences in listening, they seem to agree that _____.

similarities outnumber differences

Kyle's coworkers come from a variety of backgrounds, and he wants to get to know them better. He invites a few guys to come to his apartment for dinner but is surprised when one man shows up in a suit and tie, clearly expecting a formal meal, not the pizza Kyle has ordered. This is an example of _____.

the role of culture in language

Derek is attending a workshop on using Prezi presentation software. He finds himself comparing it to what he knows about PowerPoint. Which stage of the listening process does this represent?

understanding

During the first semester, Madison struggled to understand and get along with her roommate. She now wants to improve her active listening skills in hopes of changing the situation. Toward this goal, you advise Madison to use all of the following strategies EXCEPT to _____.

use assimilation to filter her roommate's ideas through her own expectations