CINS TEST CH. 1, CINS TEST CH. 2

One of the main reasons for a company to outsource its business is to focus on non-core business activities. Select one: True False

false

The development of low-cost computing platforms and communication technologies is an economic change brought about by globalization enabled by information technology. Select one: True False

false

With respect to decision making in organizations, ________ decisions are those in which the procedures to follow for a given situation can be specified in advance. Select one: a. disfigured b. asymmetrical c. comparative d. unscrupulous e. structured

e. structured

Which of the following is an implication for firms that have a threat of new entrants into their market? Select one: a. decreased market share b. increased price c. increased cost d. reduced quality e. increased demand for services

a. decreased market share

Which of the following is a geoeconomic challenge of operating in the digital world? Select one: a. differences in network infrastructures b. differences in the concept of time and life focus c. differences in measurement units d. differences in languages e. differences in export and import regulations

a. differences in network infrastructures

Identify a major ethical challenge society faces today when considering the strong linkage between computer literacy and a person's ability to compete in the information age. Select one: a. digital divide b. electronic gap c. knowledge divide d. power distance e. horizontal disparity

a. digital divide

At the ________ level of an organization, managers focus on long-term strategic questions facing the organization, such as which products to produce, which countries to compete in, and what organizational strategy to follow. Select one: a. executive b. illusory c. managerial d. operational e. tactical

a. executive

To assist ________ decision making, information systems are used to obtain aggregate summaries of trends and projections of the future. Select one: a. executive-level b. managerial-level c. operational-level d. functional-level e. tactical-level

a. executive-level

Connecting host computers and their networks together to form even larger networks is called ________. Select one: a. internetworking b. data mining c. Ethernet framing d. queuing e. network simulation

a. internetworking

For a firm, reduced prices, need for increased quality, and demand for more services would result due to ________. Select one: a. increase in suppliers' bargaining power b. high threat of new entrants into the market c. customers' bargaining power d. traditional rivals within the industry e. threat of substitute products from other industries

c. customers' bargaining power

The various services offered by Google, such as Gmail (e-mail), Google Drive (word processing), or Google Calendar, are good examples of ________. Select one: a. systems integration b. internetworking c. cloud computing d. data mining e. computer assembling

c. cloud computing

Which type of innovation is best described as using innovative ways to connect offerings with customers? Select one: a. Process innovation b. Structure innovation c. Brand innovation d. Channel innovation e. Service innovation

d. Channel innovation

Why are information systems typically used at the operational level? Select one: a. to identify all business activities b. to create a risk information sheet c. to create use cases d. to increase efficiency e. to define all project tasks

d. to increase efficiency

________ are a set of activities an organization performs in order to reach their business goals. Select one: a. Business cases b. Business technocracies c. Business standards d. Business data flow models e. Business processes

e. Business processes

________ is the securing of business financing from individuals in the marketplace. Select one: a. Capitalizing b. Self sourcing c. Internet funding d. eLoans e. Crowdfunding

e. Crowdfunding

Managers in the ________ level of an organization are referred to as "executives." Select one: a. operational b. managerial c. tactical d. functional e. strategic

e. strategic

________ refers to anything that occurs as part of a daily business of which a record must be kept. Select one: a. capital asset b. value chain analysis c. use case d. investment e. transaction

e. transaction

Countries such as India remain popular for offshore outsourcing because of rising salaries. Select one: True False

false

Data about one's tastes and preferences is an example of demographic data. Select one: True False

false

IS personnel with service mentality put up roadblocks to customers' new systems ideas and give reasons that the new ideas cannot, or will not, work. Select one: True False

false

Software refers to a group of two or more computer systems linked together with communications equipment. Select one: True False

false

The Electronic Communications Privacy Act (ECPA) offered far stronger support for e-mail communications than it did for voice mail. Select one: True False

false

The network effect refers to the notion that the value of a network is based on the number of networks being used. Select one: True False

false

The purpose of a knowledge management system is to create, store, analyze, and manage spatial data. Select one: True False

false

The technical area of competency of an IS professional is the easiest to maintain in the digital world because of the huge popularity of individual technologies. Select one: True False

false

Vendors are required by law to respect the privacy of people who make Web purchases. Select one: True False

false

The steps (in order) in the disruptive innovation cycle is ________. Select one: a. Choosing, Matching, Executing, and Assessing b. Evaluating, Matching, Executing, and Assessing c. Choosing, Evaluating, Executing, and Assessing d. Matching, Evaluating, Executing, and Assessing e. Matching, Choosing, Executing, and Assessing

a. Choosing, Matching, Executing, and Assessing

The ________ Act of 1986 made it much more difficult for anyone, including the government, to eavesdrop on phone conversations. Select one: a. Electronic Communications Privacy b. Gramm-Leach-Bliley c. Electronic Communication Modernization d. Sarbanes-Oxley e. Internet Privacy

a. Electronic Communications Privacy

________ refer(s) to a program or set of programs that tell the computer to perform certain tasks. Select one: a. Software b. Hardware logic c. Networks d. Firmware e. Data

a. Software

Which of the following statements is true about the companies operating in the online world and a customer's online privacy? Select one: a. The vendor is not required by law to respect a customer's privacy. b. The vendor cannot know where a customer is having the product delivered. c. The vendor cannot track the Web pages a customer looks at. d. The vendor cannot track what products a customer examines in detail. e. The vendor is not capable of knowing the method of payment a customer chooses to use.

a. The vendor is not required by law to respect a customer's privacy.

________ is the process of analyzing an organization's activities to determine where value is added to products and/or services and what costs are incurred for doing so. Select one: a. Value chain analysis b. Value grid trial c. Value migration d. Value shop e. Value networking

a. Value chain analysis

________ use(s) information systems to enhance a person's perception of reality by providing relevant information about the user's surroundings with the use of special glasses or other devices. Select one: a. Virtual reality b. HoloLens c. Augmented reality d. Teleport e. 3-D glasses

a. Virtual reality

A dataset comprised of extremely large amounts of complex data would best be described as ________. Select one: a. big data b. network data c. mega data d. a database e. extreme data

a. big data

Which of the following is NOT a typical revenue model in the digital world? Select one: a. Channel marketing b. Licensing c. Freemium d. Affiliate marketing e. Subscriptions

a. Channel marketing

Which type of innovation is best described as supporting and enhancing the value of an offering? Select one: a. Service innovation b. Channel innovation c. Structure innovation d. Brand innovation e. Process innovation

a. Service innovation

With respect to types of information systems used in organizations, an inventory management and planning system is an example of a(n) ________ system. Select one: a. management information b. electronic commerce c. social software d. geographic planning e. virtualization

a. management information

At the ________ level of a firm, the routine, day-to-day business processes and interactions with customers occur. Select one: a. operational b. executive c. strategic d. tactical e. managerial

a. operational

Information systems at the ________ level of an organization often help in automating repetitive activities. Select one: a. operational b. managerial c. strategic d. tactical e. executive

a. operational

Which of the following best explains the process of moving business processes or tasks to another company? Select one: a. outsourcing b. offshoring c. cloud computing d. liquidating e. downsizing

a. outsourcing

Value creation occurs when an organization can ________. Select one: a. provide products at a lower cost or with superior benefits to the customer b. sell more products at the same price over a given period c. increase capacity in production at the same per unit cost d. create new products in an industry e. increase its customer base over time

a. provide products at a lower cost or with superior benefits to the customer

The Internet of Things and the massive amounts of data generated enabled the creation of service-oriented business models. Identify this model. Select one: a. servitization b. big data c. a database d. extreme data e. service

a. servitization

With respect to organizational decision-making levels, ________ decisions can be programmed directly into operational information systems so that they can be made with little or no human intervention. Select one: a. structured b. asymmetrical c. semistructured d. unstructured e. comparative

a. structured

Which of the following types of information systems supports the coordination of suppliers, product or service production, and distribution? Select one: a. supply chain management system b. intelligent system c. collaboration system d. geographic information system e. electronic commerce system

a. supply chain management system

The process of connecting separate information systems and data to improve business processes and decision making is known as ________. Select one: a. systems integration b. data mining c. business intelligence d. cloud computing e. database development

a. systems integration

Identify the purpose of an office automation system. Select one: a. to support a wide range of predefined day-to-day activities of individuals and small groups b. to provide access to databases in order to support quantitative decision making c. to enable customers to buy goods and services from a firm's Web site d. to support interaction between the firm and its customers e. to create, store, analyze, and manage spatial data

a. to support a wide range of predefined day-to-day activities of individuals and small groups

Which of the following is an example of a best-cost provider strategy? Select one: a. Different car manufacturers compete in the tiny super car category with prices starting at $150,000 and running as high as $600,000. b. Aerodoungle's Eridla brand is considered a luxury car. Some of Eridla's models like the ES model, however, are in the midrange of prices for cars. c. Global furniture retailer Rusicwood provides customers with affordable solutions for better living by offering home furnishings that combine good design, function, and quality with low prices. d. Streetsuit's everyday low prices (EDLP) strategy hinges upon its ability to obtain consumer goods at the cheapest possible price and pass these savings on to consumers. e. Wild Hog builds motorcycles that target only the high end of the heavyweight market-the high-end premium cruiser market-with names such as Wolf, Mastiff, and Bulldog.

b. Aerodoungle's Eridla brand is considered a luxury car. Some of Eridla's models like the ES model, however, are in the midrange of prices for cars.

TransCorp is an IT firm that is looking to outsource its payroll processes. Which of the following statements, if true, would most strengthen the decision to outsource? Select one: a. Companies in other countries are more efficient in all aspects of work and are also cost effective. b. Companies in other countries can do the same amount of work at a comparable cost. c. Outsourcing has become a trend among most firms in developed nations. d. Firms across the globe are adopting cloud computing systems. e. The firm is enjoying good profit margins.

b. Companies in other countries can do the same amount of work at a comparable cost.

________ decisions are referred to as unstructured decisions because the problems are relatively complex and non-routine. Select one: a. Managerial-level b. Executive-level c. Operational-level d. Illusive-level e. Tactical-level

b. Executive-level

________ decisions deal with complex problems with broad and long-term ramifications for an organization. Select one: a. Tactical-level b. Executive-level c. Operational-level d. Managerial-level e. Functional-level

b. Executive-level

________ refers to physical computer equipment, such as the computer monitor, central processing unit, or keyboard. Select one: a. Malware b. Hardware c. Spyware d. Adware e. Stealware

b. Hardware

Which of the following is true about the responsibility of an IS manager in the context of information systems management? Select one: a. He is responsible for managing security measures of a newly installed information system. b. He is responsible for managing an existing information system. c. He is the lowest-ranking official responsible for managing databases throughout the organization. d. He is the highest-ranking official and is responsible for strategic planning throughout the organization. e. He is the highest-ranking official and is responsible for IS use throughout the firm.

b. He is responsible for managing an existing information system.

Which of the following statements is true about information systems (IS) and information technology (IT)? Select one: a. IS programs have a stronger data retrieval capacity than IT programs. b. IT programs are more technical than IS programs. c. The difference between IT and IS is increasing due to globalization. d. Software and telecommunications are present in IS, but excluded from IT. e. IT programs have a stronger managerial focus than IS programs.

b. IT programs are more technical than IS programs.

Which of the following statements is true about data? Select one: a. It can be defined as a representation of reality. b. It has no meaning in and of itself. c. It is the ability to make decisions or predictions based on information. d. It organizes or manipulates information to make it suitable for a given task. e. It is the ability to understand information.

b. It has no meaning in and of itself.

According to ________, the number of transistors that could be squeezed onto a silicon chip would double every 18 months. Select one: a. Megan's law b. Moore's law c. Metcalfe's law d. Ashby's law e. Murphy's law

b. Moore's law

Inventory management is an application that is part of the ________ functional area. Select one: a. Financial b. Operations c. Human Resources d. Accounting e. Marketing

b. Operations

________ reflect(s) the organization's specific assets that are utilized to achieve cost or product differentiation from its competitors. Select one: a. Products b. Resources c. People d. Technology e. Goodwill

b. Resources

Which of the following terms means "knowing how to use a computer"? Select one: a. computer compatibility b. computer literacy c. information security d. collaborative thinking e. cloud computing

b. computer literacy

The extent to which tasks are accomplished well is called ________. Select one: a. accomplishment b. effectiveness c. goal setting d. effort e. efficiency

b. effectiveness

The extent to which goals are accomplished faster, at lower cost, or with relatively little time and effort is called ________. Select one: a. accomplishment b. efficiency c. goal setting d. effort e. effectiveness

b. efficiency

With respect to the types of information systems used in organizations, Amazon.com is an example of a(n) ________ system. Select one: a. geographic information b. electronic commerce c. virtualization and data mining d. supply chain management e. office automation

b. electronic commerce

Identify a key factor of globalization. Select one: a. external interface requirements b. evolution of technology c. timeboxing strategies d. anchor point milestones e. concept development projects

b. evolution of technology

Managers at the ________ level include the president and chief executive officer, vice presidents, and possibly the board of directors. Select one: a. functional b. executive c. tactical d. operational e. illusive

b. executive

According to the disruptive growth engine, executive leadership will allow a firm to ________. Select one: a. educate those closest to customers and competitors in order to identify opportunities b. gain credibility and to bridge sustaining and disruptive product development c. effectively identify and evaluate potential disruptive innovations d. build a disruptive team of expert innovators e. gain the greatest disruptive opportunities

b. gain credibility and to bridge sustaining and disruptive product development

Which of the following types of information systems creates, stores, analyzes, and manages spatial data? Select one: a. virtualization system b. geographic information system c. collaboration system d. decision support system e. electronic commerce system

b. geographic information system

Which of the following core competencies is part of an IS personnel's systems knowledge and skills? Select one: a. cabling and network interface cards b. information gathering and analysis c. hardware platforms d. virtualization e. application software

b. information gathering and analysis

In an e-business innovation cycle, after an organization scans the environment for new emerging and enabling technologies, the next step is to ________. Select one: a. assess the value of the use of technology for customers and internal clients b. match the most promising new technologies with current economic opportunities c. address the current opportunity to grab customers and market share d. create jobs, groups, and processes that are all devoted to scanning the environment e. select the database and data storage advances

b. match the most promising new technologies with current economic opportunities

Which of the following actions would an organization take if it decides to pursue a best-cost provider strategy? Select one: a. offering low quality products at low prices with high quality after-sales services b. offering products or services of reasonably good quality at competitive prices c. offering the best prices in its industry on its goods and/or services d. providing high quality products at low prices in specific markets e. attempting to gain monopoly in the market by means of an unhealthy competition

b. offering products or services of reasonably good quality at competitive prices

Organizations deploying innovative information systems must have the human capital necessary to deploy the new systems. These requirements can be categorized as ________ requirements. Select one: a. risk tolerance b. resource c. customer d. process e. quality

b. resource

When senior managers at the executive level of the organization conduct ________, they form a vision of where the organization needs to head. Select one: a. operational planning b. strategic planning c. executive planning d. resource planning e. organizational planning

b. strategic planning

The purpose of an intelligent system is to ________. Select one: a. enable people to communicate, collaborate, and coordinate with each other b. support the coordination of suppliers, product or service production, and distribution c. emulate or enhance human capabilities d. create, store, analyze, and manage spatial data e. produce detailed information to help manage a part of the firm

b. support the coordination of suppliers, product or service production, and distribution

Which of the following core competencies is part of an IS personnel's business knowledge and skills? Select one: a. integrating subsystems and systems b. technological communication and presentation c. cloud computing d. systems development life cycle e. virtualization

b. technological communication and presentation

Identify the purpose of a transaction processing system used in organizations. Select one: a. to enable customers to buy goods and services from a firm's Web site b. to handle day-to-day business event data at the operational level of the organization c. to produce detailed information to help manage a firm or part of a firm d. to support the activities within a specific functional area of the firm e. to support the coordination of suppliers, product or service production, and distribution

b. to handle day-to-day business event data at the operational level of the organization

Which of the following IS personnel is responsible for managing disaster recovery within an organization? Select one: a. database administrator b. IS auditor c. IS security manager d. Webmaster e. programmer

c. IS security manager

Which of the following defines marginal cost? Select one: a. It is the cost that has already been incurred and cannot be recovered. b. It is the cost incurred in making an economic exchange. c. It is the cost of producing an additional unit of output. d. It is the cost of an alternative that must be forgone in order to pursue a certain action. e. It is the cost that is independent of the level of goods or services produced by the business.

c. It is the cost of producing an additional unit of output.

Which of the following predictions made by Peter Drucker is true? Select one: a. Knowledge workers are paid less in comparison with their prior industrial counterparts. b. Knowledge workers lack valuable real-world skills. c. Knowledge workers are continually learning how to do their jobs better. d. Knowledge workers have less bargaining power than workers in other industries. e. Knowledge workers lack reliance on formal education.

c. Knowledge workers are continually learning how to do their jobs better.

Mike is at Jim's house and admires his digital music collection. He then downloads the entire collection for his own personal use. Select one: a. Mike can download the music if the value is less than $100. b. Mike commits a misdemeanor. c. Mike commits an ethical intellectual property violation. d. It is legal for Mike because he has Jim's agreement. e. Mike must pay Jim for the right to download the music.

c. Mike commits an ethical intellectual property violation.

Which of the following steps should be taken by a person to ensure his or her privacy online? Select one: a. Adjust his or her Web browser settings to save cookies. b. Maintain only one e-mail account and use it when making online purchases. c. Visit Web sites anonymously. d. Ensure he or she receives a confirmation e-mail whenever he or she buys products online. e. Avoid Web sites that are monitored by independent organizations.

c. Visit Web sites anonymously.

With respect to the types of information systems used in organizations, a product demand forecasting system is an example of a(n) ________ system. Select one: a. visualization b. electronic commerce c. decision support d. social software e. geographic information

c. decision support

Which of the following types of information systems enables customers to buy goods and services from a firm's Web site? Select one: a. geographic information system b. supply chain management system c. electronic commerce system d. customer relationship management system e. collaboration system

c. electronic commerce system

With respect to the types of information systems used in organizations, financial, operations, and human resource management is an example of a(n) ________ system. Select one: a. geographic information b. social software c. enterprise resource planning d. data mining and visualization e. electronic commerce

c. enterprise resource planning

Jane Estroisch works as a manager in a multidomestic firm. She focuses on the long-term questions facing the organization such as which countries to compete in and what organizational policies to follow. Jane is in the ________ level of the organization. Select one: a. functional b. tactical c. executive d. managerial e. operational

c. executive

Iver Audio is an all-in-one music management tool that was first marketed in 1999. Most users can use the Basic version that is free, but a $19.99 upgrade provides extra features such as supertagging, faster ripping and burning. Which of the following explains this approach for applying freeconomics? Select one: a. gift economy approach b. labor exchange approach c. freemium approach d. cross subsidies approach e. zero marginal cost approach

c. freemium approach

Both Sony's PlayStation Network and FedEx's systems were developed and are continuously updated to help the companies ________. Choose the option that best fits. Select one: a. maximize their profit b. maintain efficiency c. gain a competitive advantage over their competitors d. be sure their systems are not ubiquitous e. ensure the systems operate at peak performance

c. gain a competitive advantage over their competitors

At the ________ level of an organization, functional managers focus on monitoring and controlling operational-level activities and providing information to higher levels of the organization. Select one: a. superficial b. strategic c. managerial d. illusive e. executive

c. managerial

According to basic economics within a competitive marketplace, the price of a product is set by its ________. Select one: a. fixed cost b. transaction cost c. marginal cost d. sunk cost e. opportunity cost

c. marginal cost

Which of the following can be cited as an example of a supply chain management system? Select one: a. sales force automation b. market analysis c. procurement planning d. knowledge portal e. product demand forecasting system

c. procurement planning

In information systems management, a systems consultant is responsible for ________. Select one: a. auditing information systems for compliance with internal and external standards b. managing security measures and disaster recovery c. providing information systems knowledge to external clients d. coding, testing, debugging, and installing programs e. analyzing business requirements and selecting information systems that meet those needs

c. providing information systems knowledge to external clients

________ level manager. Select one: a. tactical b. managerial c. strategic d. executive e. operational

c. strategic

The managerial level of an organization is also known as the ________ level. Select one: a. operational b. functional c. tactical d. strategic e. executive

c. tactical

If the ABC company is losing customers on a regular basis, the force that would explain this is most likely to be ________. Select one: a. the threat of new entrants or the threat of substitute products b. the threat of new entrants in an industry or the rivalry of sellers in the industry c. the threat of new entrants or the bargaining power of customers d. the bargaining power of customers or the rivalry of sellers in the industry e. the potential of substitute products or the bargaining power of customers

c. the threat of new entrants or the bargaining power of customers

With respect to the types of information systems used in organizations, a grocery store checkout cash register with a connection to a network is an example of a(n) ________. Select one: a. functional area information system b. decision support system c. transaction processing system d. intelligent system e. electronic commerce system

c. transaction processing system

With respect to the components of a business model, ________ is the utility that the product/service must offer to customers. Select one: a. value grid b. cost structure c. value proposition d. value migration e. revenue stream

c. value proposition

________ are new technologies, products, or services that eventually surpass the existing dominant technology or product in a market. Select one: a. Extensive innovations b. Adaptive innovations c. Facultative innovations d. Disruptive innovations e. Constructive innovations

d. Disruptive innovations

The Game, Inc. company is offering a new game that can expand exponentially to new users. The company is offering the very basic game for free allowing the user to upgrade to several levels of a paid subscription model. Choose the selection below that best exemplifies this revenue model. Select one: a. Channel marketing b. Licensing c. Affiliate marketing d. Freemium e. Subscriptions

d. Freemium

Personnel forecasting is a functional area information system contained within the ________ department of an organization. Select one: a. Marketing b. Operations c. Accounting d. Human Resources e. Financial

d. Human Resources

The convergence of information technology and operations technology, offering the potential for tremendous improvements in efficiency, product quality, agility, and flexibility, allowing companies to mass-produce customized products and better monitor supply chains, refers to which term below? Select one: a. The Technology Effect b. Applications in the Cloud c. Internet of Things d. Industrial Internet of Things e. The Technology of Things

d. Industrial Internet of Things

Select the statement below that best describes computer ethics. Select one: a. It is used to describe moral issues and standards of conduct as they pertain to the users of networks. b. It is used to describe moral issues and standards of conduct as they pertain to the use of networks. c. It is used to describe how issues are resolved between knowledge workers. d. It is used to describe moral issues and standards of conduct as they pertain to the use of information systems. e. It is used to describe the moral issues of how users interact with other users.

d. It is used to describe moral issues and standards of conduct as they pertain to the use of information systems.

Which of the following best describes the network effect? Select one: a. It refers to the type of network an organization employs. b. It refers to the effect of the wireless devices that are attached. c. It refers to the idea that networks are attached to each other. d. It refers to the notion that the value of a network increases with the number of users. e. The value of a network depends on the number of mobile devices that are attached.

d. It refers to the notion that the value of a network increases with the number of users.

Which of the following can be cited as an example of a digital divide? Select one: a. Unlike Joey, Ryan has access to more books and good advice because he studies in a better school. b. Sam has better multitasking skills than Neal that make him a better manager. c. Kevin has better chances of promotion when compared to Vincent because of his people skills. d. Lora has access to more information than Frank because she knows how to operate a computer. e. Unlike Ben, Claudia possesses superior analytical skills that make her better at mathematics.

d. Lora has access to more information than Frank because she knows how to operate a computer.

________ decision making in an organization is referred to as semistructured decision making because solutions and problems are not clear-cut and often require judgment and expertise. Select one: a. Strategic-level b. Operational-level c. Executive-level d. Managerial-level e. Illusive-level

d. Managerial-level

Which of the following can be cited as an example of outsourcing? Select one: a. Dell sources computer parts from suppliers located in Russia. b. Volkswagen acquires a steel manufacturing plant to reduce its overall production costs. c. Audi starts a manufacturing facility in China to take advantage of low labor costs. d. Microsoft hands over its customer service function to Convergys, located in India. e. P&G acquires a retail outlet to reduce its distribution costs.

d. Microsoft hands over its customer service function to Convergys, located in India.

What example of a platform based business model would Airbnb and Uber represent. Select one: a. Collaboration b. Subscriptions c. Communications d. Service e. Products

d. Service

Which type of innovation is best described as using the company's talent and assets in innovative ways? Select one: a. Brand innovation b. Service innovation c. Process innovation d. Structure innovation e. Channel innovation

d. Structure innovation

Which of the following statements is true about the e-business innovation cycle? Select one: a. The vertical dimension of the cycle shows the expected investments required for a particular information technology and the horizontal dimension shows time. b. The vertical dimension of the cycle shows the user-friendliness of a particular technology and the horizontal dimension shows the investment in that technology. c. The vertical dimension of the cycle shows the life expectancy of a particular information technology and the horizontal dimension shows time. d. The vertical dimension of the cycle shows the extent to which an organization derives value from a particular information technology and the horizontal dimension shows time. e. The vertical dimension of the cycle shows the efficiency of a particular information technology and the horizontal dimension shows life expectancy of that information technology.

d. The vertical dimension of the cycle shows the extent to which an organization derives value from a particular information technology and the horizontal dimension shows time.

Identify a true statement about the function of knowledge workers. Select one: a. They work in a monotonous workplace and lack innovation. b. They modify knowledge created by others, but do not create knowledge themselves. c. They lack the ability to solve non-routine problems at work. d. They create, modify, and/or synthesize knowledge as a fundamental part of their jobs. e. They use knowledge to perform their jobs, but do not create knowledge.

d. They create, modify, and/or synthesize knowledge as a fundamental part of their jobs.

A network of a broad range of physical objects that can automatically share data over the Internet is called ________. Select one: a. the Internet of Big Data b. the Industrial Internet of Things c. the Broad Internet d. the Internet of Things e. the Wireless Internet Network

d. the Internet of Things

The term urbanization is best described as ________. Select one: a. the movement of urban areas to the country b. the movement of people between cities c. the loss of people in major cities d. the movement of rural populations to urban areas e. the expansion of city boundaries

d. the movement of rural populations to urban areas

WorldTravel (www.worldtravel.com) is a travel Web site that provides detailed information about the different places that tourists can visit across the globe. Additionally, it also helps visitors to book tickets and hotels in these destinations. Which of the following, if true, would most assure the customers of their online privacy? Select one: a. When collecting personal information, WorldTravel explicitly states the purpose of the information and that it will not be used for anything else. b. When collecting personal information, WorldTravel explicitly tells all of its customers that the information collected is protected under the Electronic Communications Privacy Act. c. WorldTravel informs its members that it is following the best practices in the industry. d. When collecting personal information, WorldTravel explicitly tells all of its customers that the information collected will be protected by a third party who specializes in this domain. e. WorldTravel decides not to send any spam mails to any of its members.

d. When collecting personal information, WorldTravel explicitly tells all of its customers that the information collected will be protected by a third party who specializes in this domain.

With respect to the types of information systems used in organizations, an Online Analytical Processing (OLAP) system is an example of a(n) ________ system. Select one: a. electronic commerce b. social software and collaboration c. geographic information d. business intelligence e. office automation

d. business intelligence

What a company does, how a company uniquely does it, how a company gets paid for doing it, and what costs are involved are all part of an organization's ________. Select one: a. value model b. strategic model c. revenue model d. business model e. competitive model

d. business model

Which of the following is the highest-ranking IS personnel responsible for strategic planning and IS use throughout a firm? Select one: a. systems analyst b. IS security manager c. IS auditor d. chief information officer e. database administrator

d. chief information officer

Which of the following is used to describe the issues and standards of conduct as they pertain to the use of information systems? Select one: a. cloud computing b. social informatics c. cyber security d. computer ethics e. virtual ethics

d. computer ethics

The ability to independently learn new technologies as they emerge and assess their impact on your work and life is called ________. Select one: a. computer networking b. computer assembling c. computer compatibility d. computer fluency e. computer adaptation

d. computer fluency

Joe and Megan know how to use a computer. Which of the following describes this fact? Select one: a. expert computer user b. computer expert c. computer fluency d. computer literacy e. computer knowledge worker

d. computer literacy

With respect to the types of information systems used in organizations, sales force automation is an example of a(n) ________ system. Select one: a. data mining and visualization b. geographic information c. electronic commerce d. customer relationship management e. supply chain management

d. customer relationship management

Outsourcing has seen a huge increase because of the ________. Select one: a. increase in the use of cloud computing b. increase in advertising costs c. decrease in the cost of raw materials d. decrease in telecommunication costs e. increase in decentralization

d. decrease in telecommunication costs

Information about one's identity and place of living is an example of ________. Select one: a. geographic data b. attitudinal data c. behavioral data d. demographic data e. psychographic data

d. demographic data

Identify the focus of managers at the tactical level of an organization. Select one: a. maintaining the efficiency of business processes within the organization b. designing long-term strategic questions facing the organization c. managing routine, day-to-day business processes and interactions with customers d. deploying organizational resources to achieve the strategic objectives of the organization e. solving complex problems with broad and long-term ramifications for the organization

d. deploying organizational resources to achieve the strategic objectives of the organization

The purpose of a(n) ________ is to support and integrate all facets of the business, including planning, manufacturing, sales, marketing, and so on. Select one: a. electronic commerce system b. management information system c. functional area information system d. enterprise resource planning system e. intelligent system

d. enterprise resource planning system

At the ________ level of an organization, information systems provide key performance indicators (KPIs) that are focused on balancing performance across the organization. Select one: a. tactical b. operational c. illusive d. executive e. managerial

d. executive

Which of the following actions is a part of operational planning? Select one: a. dealing with complex problems with broad and long-term ramifications for the organization b. focusing on balancing performance across the organization c. focusing on long-term strategic questions facing the organization d. making day-to-day decisions that are highly structured and recurring e. effectively utilizing and deploying organizational resources to achieve strategic objectives

d. making day-to-day decisions that are highly structured and recurring

Peter Drucker stated that a knowledge society would emerge in the future that meant ________. Select one: a. professionals would possess many different computer devices. b. knowledge workers would lead society. c. a society would be computer literate. d. processing knowledge would be as important as processing land, labor, or capital. e. knowledge workers are typically professionals who are well educated.

d. processing knowledge would be as important as processing land, labor, or capital.

A ________ is defined as an economic system in which assets or services are shared between private individuals, either free or for a fee. Select one: a. services economy b. social economy c. flexible economy d. sharing economy e. communication economy

d. sharing economy

The emergence of a highly successfully business that is technology based with potential for growth and scalability is often referred to as a(an) ________. Select one: a. kickstarter b. innovative company c. new age company d. startup e. novel

d. startup

The executive level of an organization is also known as the ________ level. Select one: a. illusory b. tactical c. managerial d. strategic e. operational

d. strategic

________ is concerned with what information an individual should have to reveal to others in the workplace or through other transactions, such as online shopping. Select one: a. Information asymmetry b. Information accuracy c. Information accessibility d. Information piracy e. Information privacy

e. Information privacy

Which of the following statements is true about information? Select one: a. It organizes or manipulates knowledge to make it suitable for a given task. b. It is the ability to make predictions based on data. c. It has no meaning in and of itself. d. It is a set of unformatted words and numbers. e. It is a representation of reality.

e. It is a representation of reality.

Which of the following statements is true about knowledge? Select one: a. It helps to convert information into raw data. b. It has little value in comparison with raw data. c. It is a set of unformatted words and numbers. d. It has no meaning in and of itself. e. It is the ability to understand information.

e. It is the ability to understand information.

Which of the following actions of a firm suggests that it uses the freemium approach for applying freeconomics? Select one: a. It provides free services to customers and gets paid for it by third parties. b. It reduces the sale price of one item in order to sell something else of value. c. It distributes products to customers without an appreciable cost to anyone. d. It allows people to participate and collaborate to create something of value. e. It offers basic services for free, but charges a premium for special features.

e. It offers basic services for free, but charges a premium for special features.

Who among the following coined the term "knowledge worker"? Select one: a. Mark Zuckerberg b. Thomas L. Friedman c. Johannes Gutenberg d. Alvin Toffler e. Peter Drucker

e. Peter Drucker

Which of the following is NOT one of Porter's five primary forces? Select one: a. Substitute products from another industry b. Threat of potential new entrants in an industry c. Rivalry among competing sellers in an industry d. Bargaining power of suppliers in an industry e. Threat of flooding the industry with excellent products

e. Threat of flooding the industry with excellent products

Walmart pursues a ________ strategy by which it offers the best prices in its industry on its goods and/or services. Select one: a. decreased market share b. low-cost leadership c. broad differentiation d. focused differentiation e. best-cost provider

e. best-cost provider

Microsoft's Exchange/Outlook and Lotus Notes provide people with e-mail, automated calendaring, and online, threaded discussions, enabling close contact with others, regardless of their location. Identify this type of information system. Select one: a. geographic information system b. functional area information system c. office automation system d. data mining and visualization system e. collaboration system

e. collaboration system

Which of the following types of information systems enables people to communicate, team up, and coordinate with each other? Select one: a. electronic commerce system b. geographic information system c. intelligent system d. virtualization system e. collaboration system

e. collaboration system

A global project called One Laptop per Child is attempting to distribute low-cost laptop computers to children in developing countries around the world in an attempt to shrink the ________. Select one: a. information privacy b. power distance c. horizontal disparity d. systems integration e. digital divide

e. digital divide

The term given to a company that is first to enter a market thus creating a competitive advantage is ________. Select one: a. first-mover competitor b. competitive mover c. executive mover d. strategic mover e. first-mover advantage

e. first-mover advantage

Which of the following is a governmental challenge of operating in the digital world? Select one: a. differences in power distance and uncertainty avoidance b. videoconferences across different time zones c. availability of labor force and salary differences d. aging population in the United States e. import and export regulations

e. import and export regulations

Which of the following is an economic change brought about by globalization enabled by information technology? Select one: a. availability of low-cost communication systems b. decentralization of organizations c. increase in the frequency of worldwide fads and phenomena d. development of low-cost computing platforms e. increase in the outsourcing of labor

e. increase in the outsourcing of labor

With respect to the types of information systems used in organizations, an automated system for analyzing bank loan applications is an example of a(n) ________ system. Select one: a. visualization b. geographic information c. electronic commerce d. social software e. intelligent

e. intelligent

A metric deemed most critical to accessing progress toward a certain goal is referred to as a(an) ________. Select one: a. critical performance indicator b. critical performance initiative c. critical factor d. performance metric e. key performance indicator

e. key performance indicator

With respect to the types of information systems used in organizations, a word processor is an example of a(n) ________ system. Select one: a. geographic information b. electronic commerce c. supply chain management d. data mining and virtualization e. office automation

e. office automation

In the context of organizational requirements for innovation, to deploy innovative information systems well, people in the organization must be willing to do whatever they can to bypass and eliminate internal bureaucracy, set aside political squabbles, and pull together for the common good. These requirements can be categorized as ________ requirements. Select one: a. customer b. resource c. risk tolerance d. quality e. process

e. process

With respect to organizational decision-making levels, for ________ decisions, some procedures to follow for a given situation can be specified in advance, but not to the extent where a specific recommendation can be made. Select one: a. planned b. structured c. asymmetrical d. unstructured e. semistructured

e. semistructured

Which of the following types of information systems facilitates collaboration and knowledge sharing? Select one: a. visualization system b. electronic commerce system c. word processor d. intelligent system e. social software

e. social software

Advances in cloud computing (think Gmail, Evernote, or DropBox) allow for accessing e-mails, files, notes, and the like from different devices, enhancing portability and mobility in computing. Select one: True False

true

An information system is a combination of hardware, software, and telecommunications networks that people build and use to collect, create, and distribute data. Select one: True False

true

Globalization is the integration of economies throughout the world, enabled by innovation and technological progress. Select one: True False

true

IS personnel with service mentality believe that the customers own the technology and the information and that the technology and information are there for the customers, not for the systems personnel. Select one: True False

true

Increase in frequency of international travel, tourism, and immigration is a cultural change brought about by globalization enabled by information technology. Select one: True False

true

Knowledge is the ability to understand information, form opinions, and make decisions or predictions based on the information. Select one: True False

true

Office automation systems such as Microsoft Office and the OpenOffice.org Productivity Suite provide word processing, spreadsheet, and other personal productivity tools, enabling knowledge workers to accomplish their tasks. Select one: True False

true

Technology use by organizations can be strategic and a powerful enabler of competitive advantage. Select one: True False

true

The trend of using one's own device for communicating in the workplace is an example of consumerization of IT. Select one: True False

true

The use of nearly any information technology or system to support every part of the business is known as e-business. Select one: True False

true