CIS 2050 Ch 1 Quiz

All of the following describe the effects of globalization except: Select one: a.significant decreases in operating costs. b.reduction of labor costs through outsourcing. c.ability to find low-cost suppliers. d.increases in transaction costs. e.replication of business models in multiple countries.

d.increases in transaction costs.

In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled. Select one: True False

False

There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology. Select one: True False

False

Creative work driven by new knowledge and information is a significant part of management responsibility. Select one: True False

True

Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. Select one: True False

True

UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites is an information systems solution used to achieve customer intimacy. Select one: True False

True

Which of the following would not be used as an input for an information system? Select one: a.Digital dashboard b.Tablet computer c.Bar code scanner d.Smartphone e.RFID reader

a.Digital dashboard

Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case? Select one: a.Higher customer satisfaction levels b.Survival c.Improved employee morale d.Improved decision making e.Reduced cost of supplies

a.Higher customer satisfaction levels

In a hierarchical organization, the upper level consists of: Select one: a.scientists. b.senior management. c.professional employees. d.data workers. e.knowledge workers.

b.senior management.

Which of the following is a global network that uses universal standards to connect millions of different networks around the world? Select one: a.An extranet b.The World Wide Web c.The Internet d.An intranet e.Verizon

c.The Internet