CIS 304 Exam

Which Architecture should you use when you want to make it easier to manage all functionality located in one place <A> Centralized Architecture <B>Decentralized Architecture <C>Service Oriented Architecture <D>Web-based architecture

<A> Centralized Architecture

Jack Sparrow makes Rum. He is having problems because the inventory in the distillery is not matching the numbers reported by the accounting department. Jack Sparrow realizes that his company has developed information silos and wants to make a change. Not only is he a terrible pirate, he's an even worse business man, but wants to create a brand new business process from scratch. Jack Sparrow should implement: <A>BPR <B>ERP <C>TQM <D>Six Sigma

<A>BPR

Tommy wants to be able to use his mobile device to connect with his company's enterprise systems. What concept is this called? <A>BYOD <B>BYOB <C>SOA <D>SaaS

<A>BYOD

Greg, when making his activity diagram for Pear Corp, accidently omitted the final-activity node from his diagram. This will make the last activity closest to the final-activity node a <A>Black Hole Activity <B>Swimlane Activity <C>Fork Node Activity <D> Miracle Activity

<A>Black Hole Activity

All of these things are issues when companies use the Bring Your Own Device (BYOD) policy for smart phones and tablets EXCEPT... <A>Communication <B>Compatibility <C>Security <D>Capacity

<A>Communication

Efficiency effects _____, where effectiveness affects______. <A>Cost, Revenue <B>Revenue, Profit <C>Profit, Revenue <D>Cost, Profit

<A>Cost, Revenue

Lucas is a contractor who has been hired to solve a very particular problem for Capital One. He has already identified the problem, and collaborated with employees to verify his findings and what exactly needs to be changed. Furthermore, he has laid out the issues and recommendations to fix the problem. What is the next step Lucas should take? <A>Create a "To-Be" Model <B>Create an "As-Is" Model <C>Do an "As-Is" Process Analysis <D>Implement a Solution

<A>Create a "To-Be" Model

To stay competitive and consistently meet changing customer demands, organizations build _________ business processes. <A>Dynamic <B>Stable <C>Fixed <D>Static

<A>Dynamic

Which of the following is considered the "blueprint" for all Information Systems? <A>Enterprise Architecture <B>Infrastructure <C> Cloud Computing <D> System Software

<A>Enterprise Architecture

Suppose you just created a large company and you want to prevent fragmentation of information stored in hundreds of individual desktop, depart, and business unit computers across the organization. What type of enterprise system will best fit this situation? <A>Enterprise resource planning <B>Business process management <C>Total quality management <D>Agile business process

<A>Enterprise resource planning

A bicycle company just received a customer purchase order. After this transaction, the fulfillment process has triggered. Which of the following is not part of the fulfillment process? <A>Issue raw material <B>Create sales order <C>Send shipment <D>Receive payment

<A>Issue raw material

All of the following are CRM systems except <A>Microsoft Visio <B>Oracle <C>SAP <D>Salesforce.com

<A>Microsoft Visio

Often when talking about the laptop/PC industry, the underlying computer system that a PC or Mac has is called a(n): <A>Platform <B>Hardware <C>Software <D>Network

<A>Platform

What successful organizations and industries use to complete the work needed to achieve their goal <A>Processes and Enterprise Systems <B>Virtualization <C>Flowcharts <D>SILO effect

<A>Processes and Enterprise Systems

Which of the following is NOT an important part of all businesses, regardless of industry? <A>Accounting/Finance <B>Procurement <C>Research and Development (R&D) <D>Marketing/Sales/Fulfillment

<C>Research and Development (R&D)

Which of the following is NOT included in Enterprise Systems? <A>Product Enterprise Management <B>Supply Chain Management <C>Enterprise Resource Management <D>Customer Relationship Management

<A>Product Enterprise Management

Apple Corporation has recently established a new credit system, capable of accepting new client requests in half as much time as one of their older systems. The credit system is also notably able to hand numerous requests but is not properly secure against DDOS attacks. Which IT infrastructure topic should the Apple Corporation consider in terms of their new credit system? <A>Security <B>Scalability <C>Maintenance <D>Safety

<A>Security

Chris Levi works at a station in the manufacturing department. He has specialized in his task, but is completely unaware of what happens in his surrounding departments. This form of isolation signifies that this business is suffering from the __________________. <A>Silo Effect <B>Functional Effect <C>Isolation Effect <D>Specialization Effect

<A>Silo Effect

The YaY Company Inc., for many years has used a functional structure. Most of the employees like the hierarchy the structure gives and they credit the company's efficiency to their structure. However, as the number of jobs for the company increases, they are noticing that they haven't been as efficient due to information not getting to the right department, the presence of redundant information, as well as the lack of communication and coordination between the departments. They brought you in to analyze the company's problem. At first glance, what do you think the company's problem is and what could be an alternative solution? <A>Silo Effect - Start using a Business Process View <B>Social Psychology - Bring in a Mediator <C>Outdated Computers - Contact IT department <D>Bad Management - Make a complaint to HR

<A>Silo Effect - Start using a Business Process View

A business organization is having trouble adapting its infrastructure to increases and decreases in demand. This organization must assess the technical issue of <A>Standardization <B>Adaptability <C>Scalability <D>Security

<C>Scalability

If you are a manger who is considering a radical change, which of the following is a key aspect you need to take into account? <A>Thinking from a cross-functional process perspective <B>How many employees will be affected by the change <C>How much you plan to gain personally from the change <D>How much it will change your business mentality

<A>Thinking from a cross-functional process perspective

The ________ perspective creates a sense of "finish work and throw it over the wall" mentality which is not healthy for a corporation. The ______ perspective views a function through each department allowing for greater cohesion between departments. <A>function, process <B>department, process <C>function, silo <D>department, management

<A>function, process

The procurement process... <A>refers to all of the activities involved in buying or acquiring the materials used by the organization, such as raw material needed to make products. <B>involves the actual creation of the products within the organization. <C>consists of all the steps involved in selling and delivering the products to the organization's customers. <D>supports the design and development of products from the initial product idea stage through the discontinuation of the product.

<A>refers to all of the activities involved in buying or acquiring the materials used by the organization, such as raw material needed to make products.

What are the Five Core Components of Virtual Architecture? <A>Servers, Storage, Software, Network, Backup <B>Storage, Backup, Software, Internet , Disaster Recovery <C>Servers, Storage, Backup, Network, Disaster Recovery <D>Storage, Hardware, Network, Internet, Disaster Recovery

<C>Servers, Storage, Backup, Network, Disaster Recovery

Why is it important to base architecture on the organization's strategic goals? <A>to allow for future changes <B>to reduce silo effect <C>to reduce turnover <D>to maximize value

<A>to allow for future changes

Physical corporate data centers are rapidly being replaced by virtual infrastructure called ... <A>virtualization <B>Cloud computing <C>Zachman Framework <D>TOGAF

<A>virtualization

It is appropriate to have a decentralized architecture <A>when you are concerned about scalability <B>when you want to make it easier to manage <C>when design of a business is important <D>when the business is new

<A>when you are concerned about scalability

The lifecycle data management process does what? <A> Uses historical data and sales forecasts to plan which materials will be procured and produced and in what quantities. <B> Supports the design and development of products from the initial product idea stage through the discontinuation of the product. <C> Used to maintain internal assets such as machinery and to deliver after-sales customer service such as repairs. <D> Used to store and track the materials.

<B> Supports the design and development of products from the initial product idea stage through the discontinuation of the product.

by removing barriers to sharing information between functional areas, profitability and productivity has increased. What is being used? <A> CRM <B> enterprise systems <C> business processes <D> none of the above

<B> enterprise systems

The difference between an architect's plans and the builder's implementation is similar to that of ____________ and ____________. <A>Strategy; Infrastructure <B>Architecture; Infrastructure <C>Owner's Vision; Strategy <D>Architecture; Owner's Vision

<B>Architecture; Infrastructure

Sam just graduated from JMU and got a job with EMU IT Solutions. He is now an IT Salesman that visits businesses that don't have any IT solutions or have outdated technology, and tries to find ways to help them use IT to be more efficient, which of the following could he design for the company. <A>Blueprint. <B>Enterprise Architecture. <C>Network Topology. <D>IT Solutions. <E>All of the above.

<B>Enterprise Architecture.

_______ allow(s) organizations to effectively manage a business process from beginning to end in an integrated, consistent, and highly efficient manner. <A>Business Process Management <B>Enterprise Systems <C>Functional Organizational Structure <D>The Silo Effect

<B>Enterprise Systems

A product, such as a bicycle, that has been fully assembled and is ready to be sold to customers, would be considered a <A>Semifinished good <B>Finished good <C>Raw materials <D>Unfinished good

<B>Finished good

Who in the company retains control of, and responsibility for, the IS? <A>Managers <B>Governance arrangements <C>IT architect <D>IT managers

<B>Governance arrangements

A struggling company is trying to improve their product development process. What should they use? <A>Business Process Improvement <B>Lifecycle Data Management <C>Business Process Re-engineering <D>Project Management

<B>Lifecycle Data Management

An organization uses many processes to achieve its objectives. Two of the processes used to design and store products are _______ and _______. <A>Procurement process; Fulfillment process <B>Lifecycle data management process; Inventory and warehouse management process <C>Project management process; Human capital management process <D>Material planning process; Asset management and customer service process

<B>Lifecycle data management process; Inventory and warehouse management process

A bicycle manufacturer struggles to obtain materials needed for production in a timely manner. In which process related to creating and delivering products and services is the issue located? <A>Production <B>Procurement <C>Gathering <D>Fulfillment

<B>Procurement

An organization acquiring wood that will later be used to make a chair is an example of which key business process? <A>Controlling <B>Procurement <C>Fulfillment <D>Production

<B>Procurement

Which one is correct? <A>Architecture drives strategy, which drives infrastructure <B>Strategy drives architecture, which drives infrastructure <C>Infrastructure drives strategy, which drives architecture <D>Strategy drives infrastructure, which drives architecture

<B>Strategy drives architecture, which drives infrastructure

A business process is/are <A>rules and regulations set forth by the heads of an organization. <B>a set of tasks or activities that produce desired outcomes. <C>supports for the manufacturing of goods from start to finish. <D>ideas and forecasts created to help insure the longevity of a business.

<B>a set of tasks or activities that produce desired outcomes.

Which of the following are NOT part of Customer Relationship Management (CRM) ? <A>Support <B>Sales <C> Accounting <D>Service processes

<C> Accounting

XYZ Corp uses multiple computers, servers and devices for the distribution of processing and functionality. Which of the following configurations do they use? <A> Centralized architecture <B> Service oriented architecture <C> Decentralized architecture <D> Infrastructure

<C> Decentralized architecture

When hiring personnel Ford Motor Company would use which enterprise system? <A> Customer Relationship Management <B> Product Lifecycle Management <C> Enterprise Resource Planning <D> Supplier Chain Management

<C> Enterprise Resource Planning

What type of architecture uses the internet to hold significant hardware, software, and data elements? <A> Decentralized Architecture <B> Server-Based Architecture <C> Web-Based Architecture <D> Service-Oriented Architecture

<C> Web-Based Architecture

A process is defined as an interrelated, sequential set of activities and tasks that turns inputs into outputs, and includes all of the following except <A>A beginning and an end <B>Inputs and Outputs <C>A set of blueprints <D>A set of metrics for measuring effectiveness

<C>A set of blueprints

Which of the following is an example of an Input? <A>Employees <B>Raw Materials <C>Both A and B <D>None of these

<C>Both A and B

All of the following are processes directly related to creating and delivering products and services EXCEPT <A>Procurement <B>Fulfillment <C>Business <D>Production

<C>Business

A manager of a company pushes his employees to focus on the "big picture." Which business perspective does this company exhibit? <A>Silo <B>Umbrella <C>Business Process <D>Architecture

<C>Business Process

XYZ Company has hired you to improve its information technology. XYZ Company has not improved its IT infrastructure in over a decade and is in need of completely new system. What form of business process management would be BEST for XYZ Company? <A>Supply Chain Management <B>Business Process Improvement <C>Business Process Reengineering <D>Modular Process Improvement

<C>Business Process Reengineering

After realizing that Company A's information system needed an entire radical and redesign process, they chose to go with what technique?: <A>Business Process Information (BPI) <B>Business Process Management (BPM) <C>Business Process Reengineering (BPR) <D>Total Quality Management (TQM)

<C>Business Process Reengineering (BPR)

ABC Company has many locations needing IT architecture with employees going in between projects with many devices including smart phones and tablets. What form of IT architecture would be the BEST for ABC Company? <A>Service Oriented Architecture <B>Centralized Architecture <C>Decentralized Architecture <D>None of the Above

<C>Decentralized Architecture

The employees of a growing software development company, XYZ Company Inc., all work at remote locations. Most of the time, they work or make contact with their coworkers through their personal devices. Due to the positive feedback the company is receiving and the increase of demand for their services, they are hoping to hire more employees. As a company concerned with scalability, what architecture should they use? <A>Centralized Architecture <B>Service Oriented Architecture <C>Decentralized Architecture <D>Web-based Architecture

<C>Decentralized Architecture

Which one is the benefit of Enterprise System? <A>Risk due to the implementation <B>High Cost of the ES <C>Effective use of organizational databases <D> Inflexibility of the ES

<C>Effective use of organizational databases

Bob is a manager of a new company branch and is trying to develop the interrelationships between his new branch and the rest of the firm. What method does he need to use? <A>BPM <B>Systems Analysis <C>Enterprise Architecture <D>IT Architecture

<C>Enterprise Architecture

Kelvin Inc. has recently moved from a decentralized structure to centralized. It has high needs for reliability, predictability, and sharing data across business units. It would be safe to assume that the business processes have <A>Low standardization, high integration <B>Low standardization, low integration <C>High standardization, high integration <D>High standardization, low integration

<C>High standardization, high integration

Management Accounting is responsible for ________ Reporting, while Financial Accounting is responsible for _____ Reporting. <A> External; Internal <B> Regulatory; Process <C>Internal; External <D> Accounts Payable; Accounts Receivable

<C>Internal; External

Which of the following doesn't involve the process of buying, making, or selling when directly relating to creating and delivering products and services? <A>Procurement <B>Production <C>Lifecycle Data Management <D>Fulfillment

<C>Lifecycle Data Management

What is the silo effect and what result can it have? <A>People would only do the bare minimum because they would still get paid for the work; workers would be more energetic and and able to start businesses on the side, improving the economy as a whole <B>People would be collaborating with other departments often; the individual tasks were poorly done because there was too much focus on working with others <C>People would focus on only their part of the work as if it were an assembly line; other tasks would be affected because they would forget the "big picture" <D>People would perform work in isolation; this greatly increased efficiency in the business overall

<C>People would focus on only their part of the work as if it were an assembly line; other tasks would be affected because they would forget the "big picture"

Harry Potter snagged an internship at Ollivander's Wand shop. One of his primary duties is to fill out order forms to purchase raw materials such as: unicorn tail hair, and Dragon heartstring . What business process would he be considered in? <A>Fulfillment <B>Production <C>Procurement <D>Ministry of Magic

<C>Procurement

Drake is young mogul in the music industry and is very successful, he owns multiple businesses all over the world, however, he thinks he could be even more successful. This is because he thinks that at his US OVO store branch there is a lack of information flowing between the departments, and there is little to no interaction between them. Which of the follow is a terms is used to describe this scenario? <A>Problem recognition. <B>Procurement. <C>Silo effect. <D>A and B <E>None of the above.

<C>Silo effect.

Which answer describes the procurement process? <A> The steps involved in selling and delivering the products to the organization's customers <B>The actual creation of the products within the organization <C>The activities involved in buying or acquiring the materials used by the organization, such as raw materials <D>Focusing narrowly on your specific tasks, handing it off to the next person, and proceeding to your next task

<C>The activities involved in buying or acquiring the materials used by the organization, such as raw materials

IWM process <A>supports the development of products from initial product idea to discontinuation <B>uses historical data and sales forecasts to determine quantities produced and procured <C>is used to store and track the materials in inventories <D>is used to maintain internal assets such as machinery

<C>is used to store and track the materials in inventories

An example of a ticket processing service that identifies available concert seats and allocates them would best be described as <A>centralized architecture <B>decentralized architecture <C>service oriented architecture <D>mainframe architecture

<C>service oriented architecture

what is the role of the "as-is" model in the business process? <A> helps define the problem <B> serves as a blueprint for what solution will be <C> accurately depicts current state in the organization <D> Both A & C

<D> Both A & C

Which one is not a prospect of silo effect on organizations? <A>Can not understand which steps happen before and which happen next <B> Focus narrowly <C>. Complete task without knowing the consequences for the other component in the process. <D> Have a view of big picture

<D> Have a view of big picture

Which of the following processes are NOT directly related to creating and delivering services? <A> Production Process <B>Fulfillment Process <C>Procurement Process <D> Marketing Process

<D> Marketing Process

The procurement process is different from the production process because <A>Procurement process deals with buying raw materials while the production process deals with selling raw materials <B> Procurement process deals with selling raw materials while the production process deals with making raw materials <C>Procurement process deals with making raw materials while the production process deals with buying raw materials <D> Procurement process deals with buying raw materials while the production process deals with making raw materials

<D> Procurement process deals with buying raw materials while the production process deals with making raw materials

An organization uses many processes to achieve its objectives. The three processes directly related to creating and delivering products and services. Which of the following is NOT part of this process? <A>Procurement <B>Production <C>Fulfillment <D>Asset Management

<D>Asset Management

The YaY Company Inc., after listening to the analysts' advice, decided to switch to a business process view. Since both their employees and main customers are middle-aged adults, they do not want to radically change their process, but instead implement changes at a more gradual pace so that both employees and customers aren't shocked by the changes and have time to adapt. What technique should they use to transform their process? <A>Business Process Workflow (BPW) <B>Business Process Re-engineering (BPR) <C>Business Process Analysis (BPA) <D>Business Process Improvement (BPI)

<D>Business Process Improvement (BPI)

John plans on evaluating the set of tasks that produce desired outcomes for his business in his business plan. Each process in his plan triggered by another process. What is john evaluating in his business plan? <A>Procurement process. <B>Production process. <C>Fulfillment process. <D>Business process. <E>Material planning process.

<D>Business process.

A manager from a local power company is trying to decide what type of IT architecture to implement. The company is not likely to grow significantly, and would like the system to be easily maintained. What type of IT Architecture should the company implement? <A>Decentralized <B>Service Oriented <C>Application based <D>Centralized

<D>Centralized

The Six Sigma _______ process is an improvement system used to develop new processes or products at Six Sigma quality levels. <A>CRM <B>DMAIC <C>ERP <D>DMADV

<D>DMADV

In centralized architecture, everything is purchased, supported and managed centrally in a(n) <A>Framework <B>Network <C>Infrastructure <D>Data Center

<D>Data Center

Suppose you win the lottery and earn $500,000. You decide to create a business and you plan on spreading out the devices such as servers you would use to help you with your business functions in different locations. What kind of architecture would be appropriate? <A>Service Oriented Architecture <B>Centralized Architecture <C>Enterprise Architecture <D>Decentralized Architecture

<D>Decentralized Architecture

What is an advantage of ERP? <A>ERP is inexpensive <B>ERP duplicates data, making more information available <C>ERP is easy to implement <D>ERP makes communications between departments easier

<D>ERP makes communications between departments easier

When business executives refer to the consumerization of IT, what are they talking about? <A>People want to leave their current jobs and become IT consultants <B>Consumers are shifting towards buying technology product and electronics <C>Business employees don't trust the security in place at their firms so they are developing their own security apparatuses <D>Employees and customers want to use their own devices to access company systems

<D>Employees and customers want to use their own devices to access company systems

Which of following is not a technique changing and improving business process? <A>.Business Process re-engineering (BPR) <B>.Total Quantity Management (TQM) <C>six sigam <D>Enterprise Resource Planning (ERP)

<D>Enterprise Resource Planning (ERP)

When developing a framework for transforming business strategy into architecture and then into infrastructure, all of the following components must be considered EXCEPT: <A>Hardware <B>Software <C>Data <D>Firmware

<D>Firmware

Bring Your Own Device may cause issues to an organization that include all of the following except <A>Capacity <B>Security <C>Compatibility <D>High Costs

<D>High Costs

Which is NOT a major function in the typical hierarchal organization structure? <A>Finance <B>Accounting <C>Marketing <D>Legal

<D>Legal

Which of the following is not a layer in the network model? <A>Application layer <B>Internetwork Layer <C>Hardware Layer <D>None of the above

<D>None of the above

when using Amazon, several ads appear on the sides or specific products are recommended to you based on recent searches on other sites. Amazon is utilizing what system to record these searches? <A> centralized architecture <B> enterprise systems <C> supply chain management <D>customer relationship management

<D>customer relationship management

If there is a need for change in a system what is the current state of the system referred to? A) "As is" Model B) Implementation C) "To-Be" Model D) Solution

A) "As is" Model

Hunter wants to better understand the way in which his business works. He believes that he could accomplish this by creating a map where the sequence and details of each step process is depicted. Hunter is most likely to create a A. Workflow diagram B. Flowchart C. Mental map D. Business plan

A. Workflow diagram

If you are trying to use an architecture service based on the internet what is it called? A) Virtualization B) Cloud Computing C) TOGAF (The open group architecture framework) D) Zachman Framework

B) Cloud Computing

If there are too many sectors of a business and the information flow starts to get disruptive between sectors the business is experiencing what? A) Process management B) Silo Effect C) Fulfillment process D) Lifecycle data management process

B) Silo Effect

Company XYZ's architecture relies on a network to have multiple hardware, software, networks, and data connected together to distribute functions and processes among devices. At the same time, they use many servers located in different physical locations. The best way to describe XYZ's architecture is A. Web-based Architecture B. Centralized Architecture C. Decentralized Architecture or Server-based Architecture D. Decentralized Architecture or Mainframe Architecture

C. Decentralized Architecture or Server-based Architecture

A business is having problems with figures being inaccurately represented on their sales planning and forecasting software program. Which of the following enterprise systems needs troubleshooting? <A>Customer Relationship Management system <B>Enterprise Resource Planning system <C>Supplier Chain Management system <D>Product Lifecycle Management system

Customer Relationship Management system

Company ABC is shipping its products to customers who placed orders on their main website. This process is known as A. Inventory and warehouse management B. Procurement process C. Material planning process D. Fulfillment process

D. Fulfillment process

Which is the correct order for a project process? a) Planning, Budgeting, Settlement, Execution b) Planning, Budgeting, Execution, Settlement c) Budgeting, Planning, Execution, Settlement d) Budgeting, Planning, Settlement, Execution

b) Planning, Budgeting, Execution, Settlement

What type of architecture has power spread out among a number of devices that can perform many services and access central servers as needed? a) centralized b) decentralized c) service oriented d) none of the above

b) decentralized

What class of IT application is a set of information systems tools that many organizations use to enable this information flow within and between processes across the organization? a) dynamic business system b) enterprise systems c) collaborative system d) silo system

b) enterprise systems