CIS761 Ch. 1

An example of raw data from a national chain of automobile stores would be

1 Toyota RAV4 sold March 3, 2013, in Louisville, Kentucky

An example of a business using information systems to create new products and services is

Apple Inc.'s iPod

Which of the following objectives best describes the business strategy behind the technologies implemented by the San Francisco Giants, as discussed in the chapter case?

Competitive Advantage

Computers make up the entirety of an information system.

False

T/F: A fully digital firm produces only digital goods or services.

False

T/F: All business processes are formally documented by an organization.

False

T/F: Creative work driven by new knowledge and information is an insignificant part of management responsibility.

False

T/F: Information systems literacy describes the gianioral approach to information systems, whereas computer literacy describes the sociotechnical approach.

False

T/F: Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

False

T/F: Knowledge workers make long-range strategic decisions about products and services.

False

T/F: There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.

False

T/F: There is little variation in returns on IT investment across firms.

False

Which main business function is responsible for maintaining employee records?

Human Resources

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

IT Infrastructure

Which of the following are key corporate assets?

Intellectual property, core competencies, and finance & human resources

Which of the following statements best describes organizational culture?

It is a set of assumptions and values accepted by most members

Which field of study focuses on both a behavioral and technical understanding of information systems?

Management Information Systems

An example of a business using information systems for customer and supplier intimacy is

Mandarin Oriental Hotel

Which of the following best describes the primary reason for implementing a new information system, from a business perspective?

The system will create new value for the firm, beyond its costs

T/F: A business model describes how a company produces, delivers, and sells a product or service to create wealth.

True

T/F: A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

True

T/F: Developing a new product, hiring a new employee, and fulfilling an order are examples of business processes.

True

T/F: Internet advertising is growing at approximately 15 percent a year.

True

T/F: Intranets link different systems and networks within a firm.

True

T/F: Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.

True

T/F: The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.

True

T/F: The three main dimensions of information systems are management, organizations, and information technology.

True

T/F: UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

True

T/F: You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems

True

An example of a business using information systems to attain operational excellence is

Wal-Mart's Retail Link system

All of the following are advantages, for a firm, of cloud computing except

ability to improve communication

Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to

adopt a new business model

Which of the following would not be a complementary asset for a solar panel manufacturer?

centralized hierarchical decision making

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its

culture

The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of

customer and supplier intimacy

Which of the following would not be used as an input for an information system?

digital dashboard

Maintaining the organization's financial records is a central purpose of which main business function?

finance and accounting

Which of the following is not one of the current changes taking place in information systems technology?

growth in the PC platform

Psychologists study information systems with an eye to understanding

how human decision makers perceive and use formal information

Sociologists study information systems with an eye to understanding

how systems affect individuals, groups, and organizations

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

improved decision making

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?

improved decision making

The three activities in an information system that produce the information organizations use to control operations are

input, processing, and output

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

knowledge workers

In a hierarchical organization, the upper levels consist of

managerial, professional, and technical employees

The average number of tickets sold daily online is an example of

meaningful information

In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is

operational management

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is

operations research

Disciplines that contribute to the technical approach to information systems are

operations research, management science, and computer science

Converting raw data into a more meaningful form is called

processing

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?

production worker

Order data for baseball tickets and bar code data are examples of

raw input

Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems?

sales force

The three principal levels within a business organization hierarchy are

senior management, middle management, and operational management

A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?

social

Data management technology consists of the

software governing the organization of data on physical storage media

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?

survival

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

survival

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

survival

The use of information systems because of necessity describes the business objective of

survival

Thomas Friedman's declaration that the world was now "flat" meant that

the Internet has reduced the economic advantages of developed countries

A managerial element in the UPS tracking system described in the chapter is

the decision to use automation

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called

the information value chain

Output

transfers processed information to the people who will use it or to the activities for which it will be used