CMIS 342 Exam 2 questions
Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) _____ report.
Ad hoc OR comparative
Each characteristic or quality of a particular entity is called a(n) ________
Attribute
A _____ represents the smallest unit of data a computer can process.
Bit
___ is a CRM operation in which organizational representatives use multiple channels to communicate with customers.
CIC
_____ is an approach that integrates various automated factory systems.
CIM
____ systems are important because customers are ____ powerful than ever; these systems put the intimacy back into customer service.
CRM; more
____ are those data that visitors and customers produce when they visit a website and click on hyperlinks
Clickstream data
___ is part of the ____ process and involves customizing the product in response to a customer request.
Configure-to-order; fulfillment
___ is a disadvantage of cloud-based ERP systems.
Control
___ is a disadvantage of ERP.
Cost
With the ____ approach to on-premise ERP implementation, a company develops new ERP functions designed specifically for that firm.
Custom
You want to implement an ERP system, but you do not want to buy something from SAP to Oracle. Since you are building an ERP system from scratch, this is called a(n) ____ approach to ERP implementation.
Custom
_____ is an approach to managing information across an entire organization
Data governance
A(n) ______ report displays a greater level of detail.
Drill-down
____ is a communication standard that enables business partners to exchange routine documents electronically.
EDI
MRP is an earlier version of ____
ERP
____ systems are an evolution for FAIS.
ERP
ERP systems that include administrative, sales, marketing, and HR processes are referred to as ____
ERP II
____ is a benefit of ERP.
Flexibility
The ____ creates links between two tables
Foreign
____ makes it difficult for oncology data to be shared across oncology practices
HIPAA
TrueCar adopted _____ because it had to handle _____
Hadoop; structured and unstructured data
Database systems maximize _____
Independence
A data _____ stores vast amounts of data in their original format until they are required, rather than forcing the integration of large volumes of data before analysis.
Lake
The planning process that integrates production, purchasing, and inventory management of interdependent items is called ____
MRP
____ are a set of core data that span the enterprise information systems.
Master data
Data marts can be implemented _____ compared to data warehouses.
More quickly
____ eliminates the need for the company to submit purchasing orders.
NOT TPS
Most organizations design TPS to process transactions as soon as they occur. This is called ____.
OLTP
The ____ function is responsible for managing the organization's supply chain
POM
Microsoft Access uses _____ to conduct queries.
QBE
A _____ generally describes an entity
Record
____ reports are produced at scheduled intervals
Routine
____ is the most popular query language used for interacting with a database.
SQL
___ is an advantage of cloud-based ERP systems.
Scalability
The ____ key has some identifying information but does not identify the record with complete accuracy.
Secondary
In the _____ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.
Source
Which of the following is NOT an inter organizational system?
TPS
___ is a disadvantage of EDI
The number of standards
Knowledge management is a process that helps organizations manipulate important knowledge that comprises part of the organization's memory, usually in a(n)______ format
Unstructured
Extranets use ____ technology to make communication over the internet more secure.
VPN
If you want to implement an ERP system but cannot afford to make large investments in IT, _____ ERP is a good solution.
Vanilla
Which of the following is NOT a characteristic of Big Data?
Viscous
If your organization collects transactions and processes them at night, this is called _____
batch processing
Which of the following is an accurate representation of the data hierarchy from smallest to largest?
bit, byte, field, record, file, database
Suppose you work for XYZ Corporation. You know you can contribute 6% of your salary to a 401k and the company will match that 100% after 6 years of service because it is in the employee handbook. This is an example of ______
explicit knowledge
Operational CRM systems support _____-office business processes.
front
The _____ process originates in the sales department and ends in the accounting deparment.
fulfillment
Database systems minimize:
inconsistency
Intellectual capital is another term for
knowledge
Organizations typically invest in cloud-based ERP systems because they are ______
less expensive
The pull model is also called ____ which means the production process begins with a ____
make-to-order; customer order
A data _____ is a low-cost, scaled-down version of a data _____ that is designed for the end-user needs in an SBU or an individual department.
mart; warehouse
____ is part of the _____ process and involves sending goods that are in the warehouse to customers.
sell-from-stock; fulfillment
Suppose you are a salesperson. You take great pride in knowing each customers' favorite places to eat and their favorite meals. This is an example of ____
tacit knowledge
Stockpiling is most likely to occur with ____.
the bullwhip effect
Sourcing and procurement from external suppliers are ____ activities.
upstream
The production process originates in the _____ department and ends in the _____ department
warehouse; warehouse