CMIS 342 Exam 2 questions

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) _____ report.

Ad hoc OR comparative

Each characteristic or quality of a particular entity is called a(n) ________

Attribute

A _____ represents the smallest unit of data a computer can process.

Bit

___ is a CRM operation in which organizational representatives use multiple channels to communicate with customers.

CIC

_____ is an approach that integrates various automated factory systems.

CIM

____ systems are important because customers are ____ powerful than ever; these systems put the intimacy back into customer service.

CRM; more

____ are those data that visitors and customers produce when they visit a website and click on hyperlinks

Clickstream data

___ is part of the ____ process and involves customizing the product in response to a customer request.

Configure-to-order; fulfillment

___ is a disadvantage of cloud-based ERP systems.

Control

___ is a disadvantage of ERP.

Cost

With the ____ approach to on-premise ERP implementation, a company develops new ERP functions designed specifically for that firm.

Custom

You want to implement an ERP system, but you do not want to buy something from SAP to Oracle. Since you are building an ERP system from scratch, this is called a(n) ____ approach to ERP implementation.

Custom

_____ is an approach to managing information across an entire organization

Data governance

A(n) ______ report displays a greater level of detail.

Drill-down

____ is a communication standard that enables business partners to exchange routine documents electronically.

EDI

MRP is an earlier version of ____

ERP

____ systems are an evolution for FAIS.

ERP

ERP systems that include administrative, sales, marketing, and HR processes are referred to as ____

ERP II

____ is a benefit of ERP.

Flexibility

The ____ creates links between two tables

Foreign

____ makes it difficult for oncology data to be shared across oncology practices

HIPAA

TrueCar adopted _____ because it had to handle _____

Hadoop; structured and unstructured data

Database systems maximize _____

Independence

A data _____ stores vast amounts of data in their original format until they are required, rather than forcing the integration of large volumes of data before analysis.

Lake

The planning process that integrates production, purchasing, and inventory management of interdependent items is called ____

MRP

____ are a set of core data that span the enterprise information systems.

Master data

Data marts can be implemented _____ compared to data warehouses.

More quickly

____ eliminates the need for the company to submit purchasing orders.

NOT TPS

Most organizations design TPS to process transactions as soon as they occur. This is called ____.

OLTP

The ____ function is responsible for managing the organization's supply chain

POM

Microsoft Access uses _____ to conduct queries.

QBE

A _____ generally describes an entity

Record

____ reports are produced at scheduled intervals

Routine

____ is the most popular query language used for interacting with a database.

SQL

___ is an advantage of cloud-based ERP systems.

Scalability

The ____ key has some identifying information but does not identify the record with complete accuracy.

Secondary

In the _____ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.

Source

Which of the following is NOT an inter organizational system?

TPS

___ is a disadvantage of EDI

The number of standards

Knowledge management is a process that helps organizations manipulate important knowledge that comprises part of the organization's memory, usually in a(n)______ format

Unstructured

Extranets use ____ technology to make communication over the internet more secure.

VPN

If you want to implement an ERP system but cannot afford to make large investments in IT, _____ ERP is a good solution.

Vanilla

Which of the following is NOT a characteristic of Big Data?

Viscous

If your organization collects transactions and processes them at night, this is called _____

batch processing

Which of the following is an accurate representation of the data hierarchy from smallest to largest?

bit, byte, field, record, file, database

Suppose you work for XYZ Corporation. You know you can contribute 6% of your salary to a 401k and the company will match that 100% after 6 years of service because it is in the employee handbook. This is an example of ______

explicit knowledge

Operational CRM systems support _____-office business processes.

front

The _____ process originates in the sales department and ends in the accounting deparment.

fulfillment

Database systems minimize:

inconsistency

Intellectual capital is another term for

knowledge

Organizations typically invest in cloud-based ERP systems because they are ______

less expensive

The pull model is also called ____ which means the production process begins with a ____

make-to-order; customer order

A data _____ is a low-cost, scaled-down version of a data _____ that is designed for the end-user needs in an SBU or an individual department.

mart; warehouse

____ is part of the _____ process and involves sending goods that are in the warehouse to customers.

sell-from-stock; fulfillment

Suppose you are a salesperson. You take great pride in knowing each customers' favorite places to eat and their favorite meals. This is an example of ____

tacit knowledge

Stockpiling is most likely to occur with ____.

the bullwhip effect

Sourcing and procurement from external suppliers are ____ activities.

upstream

The production process originates in the _____ department and ends in the _____ department

warehouse; warehouse