CMS 320 - Test 2 - USM
intentional movements or gestures that add to or clarify verbal meaning
Illustrators
Lists multiple keywords or phrases that describe you, your skills, and your interpersonal traits
Keyword Summary List
Are you a citizen of the United States?
Lawful. Answer the question.
Can you get along with people of different races?
Lawful. Answer the question.
Do you play golf?
Lawful. Answer the question.
How many words per minute do you type on the keyboard?
Lawful. Answer the question.
How you ever been fired from a previous job?
Lawful. Answer the question.
Tell me about your educational background and your grade point average.
Lawful. Answer the question.
What club or organization memberships do you hold?
Lawful. Answer the question.
What foreign language(s) do you speak, read, or write fluently?
Lawful. Answer the question.
What office machines can you operate?
Lawful. Answer the question.
What personal qualities do you have that you think would be helpful in working with the people within our organization?
Lawful. Answer the question.
What work experiences have you had that adequately prepared you for this job?
Lawful. Answer the question.
purpose is to give enough information about you and your capabilities so that the employer will be interested in talking with you personally
Letter of Application
nervousness or uneasiness associated with speaking in a particular setting or situation
situational anxiety - can be controlled by proper preparation and practice
make the audience take some action
speech to actuate
Change the thoughts or ideas of audience
speech to convince
What are the two types of persuasive presentations?
speech to convince or speech to actuate
numbers used to show relationships between items
statistics - add proof to an idea when used correctly
What is ethos?
the credibility of the speaker - use of character and knowledge to convince the audience - being an expert on the topic
What are counterarguments?
the possible argument to the idea that you are presenting - important to address other side while still justifying your side
argument is implied and not directly stated
implicit argument
What are 3 things that persuasion involves?
intentionality, influence (not force), and setting limits on acceptable choices
What are the goals of the Letter of Application?
to present a good first impression, showcase communication skills and writing style, and relate specifically to company of interest
presenting the information that justifies your point in a logical, sensible way
reasoning
What is logos?
reasoning or logic - having quality supporting information and a logical flow of said information - use of specific evidence and statistics
If you think a question might be illegal what is a good way to respond?
"I'm not clear on how that relates to my ability to handle this job. Could you clarify it for me?"
only put this on a resume if you have 3 reference's information ready to hand to the interviewer
"References available upon request"
habitual gestures and movements we use in times of discomfort
Adaptors
If you know a question is illegal what is a good way to respond?
By addressing the concern behind the question without directly answering the question.
intentional body movements and gestures that carry an exact verbal meaning
Emblems
shows interest, attentiveness, participation, and persuades others
Eye contact
True or False: Men should always wear jeans to an interview
False. Men should wear sports coats or jackets with a tie.
True or False: Repeat information on the letter of application that is already on your resume
False: Do not repeat the information
True or False: Always include past, present, or desired salary on resumes and applications
False: NEVER include these things
True or False: Include hobbies, activities, or interests in your resume that do not apply to the job
False: Only include these things if they can be related to the job you are applying for
all intentional and unintentional messages that are not written, spoken, or sounded
Nonverbal communication
control the flow of a conversation
Regulators
conventional resume that is altered to be "Computer friendly" and is used for companies or online job sites
Scannable Resume
the greeting handshake that makes a large impression, needs to be firm and confident
Touch
a personal, internal anxiety experienced regardless of the situation
Trait Anxiety - feel like you're a poor speaker, feel less effective than other speakers, having a history of negative speaking experiences
True or False: Darker colors communicate a higher authority or rank
True
True or False : Women can wear pant suits or skirt suits
True: As long as the skirt is of proper length
Are you married, divorced, or single?
Unlawful. Don't answer the question or figure out what they are getting at.
Do you have any children? Are you planning on having any children?
Unlawful. Don't answer the question or figure out what they are getting at.
Do you have any physical disabilities?
Unlawful. Don't answer the question or figure out what they are getting at.
Do you own your own home?
Unlawful. Don't answer the question or figure out what they are getting at.
Have you ever been arrested?
Unlawful. Don't answer the question or figure out what they are getting at.
How old are you?
Unlawful. Don't answer the question or figure out what they are getting at.
What are the names and addresses of your parents, grandparents, or other relatives?
Unlawful. Don't answer the question or figure out what they are getting at.
What is your weight, height, and color of eyes, hair, and complexion?
Unlawful. Don't answer the question or figure out what they are getting at.
What is your wife's maiden name?
Unlawful. Don't answer the question or figure out what they are getting at.
What religious holidays do you observe?
Unlawful. Don't answer the question or figure out what they are getting at.
What type of discharge did you get from the service?
Unlawful. Don't answer the question or figure out what they are getting at.
Would you be willing to submit a copy of your birth certificate or baptismal record to prove your date of birth?
Unlawful. Don't answer the question or figure out what they are getting at.
You sound oriental. Are you from Taiwan?
Unlawful. Don't answer the question or figure out what they are getting at.
Please include a photograph with your application form.
Unlawful. You do not have to fulfill this request.
She didn't mention this in class but it is in the book so just in case.. What is an unconventional way to answer an illegal question?
With sincerity, the interviewee will politely ask the same question of the interviewer.
What is pathos?
appealing to the emotions of the audience - word choice to make the audience have an emotional response
a reason or set of reasons given with the aim of persuading others that an action or idea is right or wrong
argument
What is Monroe's Motivated Sequence?
attention getter, need, satisfaction, visualization, and action
What is business casual dress?
basic colors are navy, gray, and neutrals such as tan or beige but also includes green, gold, and black
brief factual references to specific items or events that are used for both proof and clarification
examples
ideas of an expert in the field either paraphrased or quoted directly by the speaker
expert opinions
the argument is clearly stated to the audience, best for persuasive presentations
explicit argument
