CNA
Which of the following is the best example of using proper telephone etiquette at work? Select one: a. "Yes, Mr. Garcia is a resident here; he was admitted for dementia." b. "Good afternoon, Hartman Skilled Care Facility, Brenda Johnson speaking." c. "We're very busy here today. Can you call back some other time?" d. "No, I'm sorry, Elizabeth no longer works here. She was fired a few weeks ago."
"Good afternoon, Hartman Skilled Care Facility, Brenda Johnson speaking."
Which of the following behaviors violates Residents' Rights? Select one: a. A nursing assistant tells stories about her favorite residents to her family. b. A nursing assistant helps a resident resolve a complaint. c. A nursing assistant informs a resident in advance about a change of roommate. d. A nursing assistant encourages a resident to choose her clothing for the day.
A nursing assistant tells stories about her favorite residents to her family
Which of the following is associated with person-centered care? Select one: a. Nursing staff decide what a resident needs. b. A resident's personal preferences and individual choices are promoted. c. All residents are treated the same way. d. Nursing assistants make sure that all residents participate in the same activities.
A resident's personal preferences and individual choices are promoted
The best type of jewelry for an NA to wear to work is Select one: a. A broach b. A watch c. A bracelet d. A necklace
A watch
1. What are 5 of the typical goals of long term care facilities: a. _________________________________________________________ b. _________________________________________________________ c. __________________________________________________________ d. _________________________________________________________ e. _________________________________________________________
A) Promotes quality of life B) Promote the residents with physical, mental, and physiological needs. C) Provide quality care to the residents D) Provide a safe environment for the residents to be in E) Provide a home like environment to them
List 6 of the rights addressed in the OBRA federal law: a. _________________________________________________________ b. _________________________________________________________ c. _________________________________________________________ d. _________________________________________________________ e. _________________________________________________________ f. _________________________________________________________
A) Right to Self determination B) Right to communication with persons and services in and out of the facility C) Right to a dignified existence D) Right to privacy E) Right to dignity F) Right to respect
__________ means purposefully causing physical, mental, emotional, or financial pain or injury to someone. Select one: a. Abuse b. Assault c. Battery d. Malpractice
Abuse
Negligence is Select one: a. Threatening to touch a person without permission b. Touching a person without permission c. Actions or the failure to act or give care to a person, resulting in unintended injury d. Insulting, humiliating, or treating a person as a child
Actions or the failure to act or give care to a person, resulting in unintended injury
To hold oneself accountable means to Select one: a. Admit mistakes and apologize for them b. Always speak positively about situations and people c. Be able to work with people of many different backgrounds d. Care about the problems of others
Admit mistakes and apologize for them
A legal document that allows a person to decide what kind of medical care he wishes to have if he is unable to make those decisions himself is called a(n) Select one: a. Will b. Advance directive c. CPR d. Power of attorney
Advance directive
Losses that may accompany aging or an increasing disability are: Select one: a. Diminishing senses b. Diminishing balance and mobility c. Decrease in speed of response time d. All the above
All the above
The following is/are commonly held assumptions (or stereotypes) about aging: Select one: a. Most elderly live in nursing homes or adult care homes b. All elderly have trouble remembering and become confused c. The elderly are miserable most of the time. d. All the above
All the above
You should not share personal resident information with: Select one: a. One resident about another resident b. With visitors c. With other staff in public places such as a breakroom d. All the above
All the above
Psychosocial losses that may accompany aging or increasing disability are: Select one: a. Ability to work or hold a job. b. Relationships and companionship. c. Home and Property d. All the above.
All the above.
Which of the following is a typical task that nursing assistants perform? Select one: a. Administering medication b. Bathing a resident c. Changing sterile dressings d. Giving tube feedings
Bathing a resident
An example of providing personal care to a resident is: Select one: a. Assist in setting up trays or resident's place at the table b. Make beds, change sheets when soiled c. Bathing and daily personal cleanliness d. Recording resident's behaviors or other required charting
Bathing and daily personal cleanliness
What is the first thing a nursing assistant should do after getting a work assignment? Select one: a. Set up residents for mealtime b. See if he can change some of his daily assignments c. Check if any of his assigned residents requires immediate help or care d. Take vital signs on all residents
Check if any of his assigned residents requires immediate help or care
Which of the following is true of developmental disabilities? Select one: a. Developmental disabilities are temporary. b. Developmental disabilities restrict physical and/or mental ability. c. Developmental disabilities are a form of mental illness. d. People with developmental disabilities can never live or work independently.
Developmental disabilities restrict physical and/or mental ability.
Which of the following is an example of professional and ethical behavior by a nursing assistant? Select one: a. Keeping quiet if he makes a mistake b. Documenting care accurately and promptly c. Telling his friend details about the residents he works with d. Rushing a resident through tasks if there is not much time left in the nursing assistant's shift
Documenting care accurately and promptly
Which of the following is an example of an advance directive? Select one: a. Last Will and Testament b. Power of Attorney c. Divorce Decree d. Durable Power of Attorney for Health Care
Durable Power of Attorney for Health Care
What does the term empathetic mean? Select one: a. Empathetic means being alert around others. b. Empathetic means being able to document accurately. c. Empathetic means identifying with and understanding the feelings of others. d. Empathetic means taking responsibility for one's own actions.
Empathetic means identifying with and understanding the feelings of others.
What is the difference between health and wellness? Select one: a. Health is the absence of disease; wellness is a state of physical, mental, and social well-being. b. Health is a state of physical, mental, and social well-being; wellness has to do with balancing one's life. c. Health is merely the absence of disease; wellness looks at the whole person. d. Health and wellness are the same thing.
Health is a state of physical, mental, and social well-being; wellness has to do with balancing one's life.
Which of the following is an example of positive nonverbal communication by a nursing assistant? Select one: a. Leaning forward to listen as a resident talks about her day b. Rolling her eyes as the supervisor gives an assignment c. Tapping her foot while waiting for a resident to get ready for his bath d. Shaking her head when a resident has been incontinent
Leaning forward to listen as a resident talks about her day
Which of the following is an example of appropriate behavior by a nursing assistant with a resident's family? Select one: a. Giving them medical advice b. Telling them everything will be fine if they seem worried c. Telling the family all about the resident's condition d. Listening to the family's concerns and fears and responding with a meaningful message
Listening to the family's concerns and fears and responding with a meaningful message
Psychosocial needs include the following: Select one: a. Bathing b. Activity c. Sleep and rest d. Love and affection
Love and affection
What would be the best response by a nursing assistant if a surveyor asks her a question? Select one: a. The NA should answer honestly and to the best of her ability. b. The NA should offer suggestions for making improvements in the facility. c. The NA should refuse to answer any questions until her supervisor is present. d. The NA should make up an answer if she does not know the answer to the question.
The NA should answer honestly and to the best of her ability.
A resident has purchased a special gift for her nursing assistant (NA). Which of the following would be the best response by the nursing assistant? (A) The NA should refuse the gift but thank the resident for thinking of her. (B) The NA should refuse the gift and let the resident know her employer is very unfair about employees accepting gifts from residents. (C) The NA should accept the gift if the resident will keep it confidential. (D) The NA should accept the gift and thank the resident for thinking of her.
The NA should refuse the gift but thank the resident for thinking of her. Correct
Which of the following would be the best response by a nursing assistant if he/she forgets how to perform a procedure? Select one: a. The NA should review the steps of the procedure in the procedure manual. b. The NA should perform the procedure anyway, knowing the correct order will come to him. c. The NA should check online for instructions on how to perform the procedure. d. The NA should ask the resident for a reminder on how to perform the procedure.
The NA should review the steps of the procedure in the procedure manual
The chain of command is Select one: a. A legal term meaning a person can be held responsible for harming someone else b. The person in charge of the department for each shift c. The line of authority in a facility d. The department that a nursing assistant goes to if he wants to report a problem
The line of authority in a facility
Which of the following is a physical need? Select one: a. The need to be accepted b. The need for self-esteem c. The need to be free from pain d. The need for independence
The need to be free from pain
Which member of the care team assesses residents, monitors progress, and gives treatments and medication? Select one: a. The nurse b. The nursing assistant c. The medical social worker d. The registered dietitian
The nurse
Which member of the care team has the most direct contact with the residents? Select one: a. The nursing assistant b. The nurse c. The physician d. The activities director
The nursing assistant
Which of the following is the best example of how a nursing assistant is demonstrating that she is dependable? Select one: a. The nursing assistant shows an interest in others and their problems. b. The nursing assistant performs tasks that she does not know how to do so she does not bother her supervisor. c. The nursing assistant avoids excessive absences from work. d. The nursing assistant respects an individual's background and beliefs.
The nursing assistant avoids excessive absences from work
How can a nursing assistant help a resident who has a developmental disability? Select one: a. If the resident cannot speak, the nursing assistant should not speak to him. b. The nursing assistant can break tasks into smaller steps. c. If an adult resident acts like a child, the nursing assistant should treat him like a child. d. The nursing assistant should do everything for the resident.
The nursing assistant can break tasks into smaller steps.
Which of the following is a step taken when a nursing assistant is suspected of abuse? Select one: a. A meeting of staff members and residents is held so that everyone can discuss the problem. b. The nursing assistant continues to work while the investigation is being completed. c. The name of the resident or staff member who reported the abuse is announced so opinions can be gathered. d. The nursing assistant is suspended immediately and an investigation is completed.
The nursing assistant is suspended immediately and an investigation is completed.
The most important member of the care team is Select one: a. The nurse b. The nursing assistant c. The physician d. The resident
The resident
It is the legal responsibility of the C.N.A to prevent negligence or neglect. The following is an example of neglect: Select one: a. The resident falls because the call light was not left accessible for use. b. Staying with the resident who is at risk for falls while they are using the toilet. c. Turning and re-positioning the resident frequently to prevent pressure ulcers. d. Changing the resident immediately if they have soiled themselves when incontinent of bowel or bladder.
The resident falls because the call light was not left accessible for use.
What is transcultural nursing? Select one: a. The study of various cultures with the goal of providing care specific to each b. Nursing that involves traveling to different countries c. Providing care to residents who are transgender d. Nursing that involves a team approach to care
The study of various cultures with the goal of providing care specific to each
What does a resident's code status indicate? Select one: a. The type of diet a resident has and how much food should be offered at each meal b. The type of care that should be provided in the event of a cardiac arrest or other catastrophic failure c. The type and amount of medication that a resident must take each day d. The type of personal care tasks that must be completed each day for a resident Feedback
The type of care that should be provided in the event of a cardiac arrest or other catastrophic failure
Holistic care focuses on Select one: a. The whole person, including physical, mental, and social well-being b. The person's disease and disabilities c. How sick a person is d. The absence of disease and illness
The whole person, including physical, mental, and social well-being
Cultural diversity has to do with Select one: a. Seeing all people from a certain culture as being the same b. Preferring people of one culture over those of other cultures c. Making assumptions about a person based on stereotypes about their culture d. The wide variety of people throughout the world
The wide variety of people throughout the world
Which of the following is true of most elderly people? Select one: a. They have many interests. b. They do not manage money well. c. They are usually grouchy. d. They do not like to leave home.
They have many interests.
What is the purpose of the Patient Self-Determination Act (PSDA)? Select one: a. To offer in-service training for nursing assistants b. To keep protected health information (PHI) private c. To encourage people to make decisions about advance directives d. To detail how abuse should be reported
To encourage people to make decisions about advance directives
A finding of abuse, neglect or exploitation against a C.N.A will bar them from employment in an adult care home and can also result in criminal conviction. Select one: a. True b. False
True
Abuse is an act or failure to act that intentionally or recklessly causes harm to a resident. Select one: a. True b. False
True
OBRA requires that care provided needs to emphasize quality of life as well as quality of care and also care must prevent functional decline unless it occurs as a result of the disease process. Select one: a. True b. False
True
OBRA states that those who reside in an adult care home have the right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. Select one: a. True b. False
True
If a resident becomes combative, a nursing assistant should Select one: a. Try to find out what triggered the behavior b. Leave the resident alone to calm down c. Tell the resident that he may be removed from the facility if he does not stop soon d. Argue with the resident to make him understand what is best
Try to find out what triggered the behavior
If a resident's native language is different from the nursing assistant's, the nursing assistant should Select one: a. Use an interpreter to translate the message b. Ignore the resident unless she speaks in the NA's language to encourage learning c. Communicate with coworkers in the NA's native language in front of the resident d. Ask the resident only yes/no questions
Use an interpreter to translate the message
A code of ethics revolves around (A) Getting tasks done as quickly as possible (B) Controlling costs in the facility (C) Valuing residents and giving ethical care (D) Sharing opinions and personal values with residents
Valuing residents and giving ethical care
Which of the following is considered a sign of neglect? Select one: a. Burns shaped in certain ways b. Weight loss c. Changing doctors frequently d. Wearing makeup to hide injuries
Weight loss
Rounds are Select one: a. The group of residents assigned to each nursing assistant b. The list of tasks that must be done on each shift c. A method of reporting in which staff move from room to room d. Meetings during which the care plan is written
A method of reporting in which staff move from room to room
If a nursing assistant sees a call light for a resident who is not assigned to her, she should Select one: a. Answer the call light b. Tell the nursing assistant assigned to that resident to answer it c. Tell the supervisor d. Ignore it
Answer the call light
This is an example of the C.N.A providing Safety and Security needs: Select one: a. Assist a resident to feel safe from abuse, neglect, exploitation and retaliation. b. Show kindness and consideration to the resident. c. Support the residents' interests. d. Assisting with Self-esteem by calling the resident by their preferred name.
Assist a resident to feel safe from abuse, neglect, exploitation and retaliation
Residents in _____ are usually more independent and do not need skilled care. Select one: a. Acute care facilities b. Assisted living facilities c. Subacute care facilities d. Hospice facilities
Assisted living facilities
How many hours of training does OBRA require for nursing assistants? Select one: a. At least 150 hours b. At least 100 hours c. At least 75 hours d. At least 50 hours
At least 75 hours
The following is an example of providing legal and ethical responsible care: Select the correct letter associated with the answer: a. Accepting gifts and gratuities from residents or family. b. Performing only those activities or duties for which you are educated and competent, and which are authorized by law and regulation. c. Sharing information with your friends concerning your favorite resident d. Giving a resident their medication when the medication nurse asks you to do it.
B
Why is it important to consider a resident's cultural background when communicating with him or her? Select one: a. It is not important to consider cultural background. b. Because the resident will certainly want to tell stories about his culture. c. Because the NA might know somebody with the same background and she can tell the resident about that person. d. Because cultural background helps determine how people communicate and can help the NA communicate better with the resident.
Because cultural background helps determine how people communicate and can help the NA communicate better with the resident.
Which of the following statements is true of ethics? Select one: a. Ethics are rules set by the government to protect people. b. Ethics are the knowledge of what is right and wrong. c. Misdemeanors are examples of ethics. d. Ethics do not apply to healthcare workers.
Ethics are the knowledge of what is right and wrong
Each time a nursing assistant greets a resident, he should Select one: a. Assume that the resident knows who he is b. Explain the procedure to be performed c. Reassure the resident that she will not have to do anything during the procedure d. Avoid telling the resident about the procedure if he thinks it will upset her
Explain the procedure to be performed
If a C.N.A observes or thinks she/he has observed abuse, the C.N.A should wait and report it only after they are absolutely sure. Select one: a. True b. False
False
When we talk about aging, chronological age is the best basis for determining abilities. Select one: a. True b. False
False
Which of the following is an example of unprofessional behavior by a nursing assistant? Select one: a. Graciously accepting a gift from a favorite resident b. Reporting all abuse or suspected abuse of residents c. Coming to work every day on time d. Being positive, pleasant, and tactful
Graciously accepting a gift from a favorite resident
Which of the following types of health care is generally for people who will die in six months or less? Select one: a. Long-term care b. Outpatient care c. Inter-generational care d. Hospice care
Hospice care
Professionalism is related to (A) How a person behaves at home (B) How a person behaves at work (C) How well a person performs on tests (D) How a resident behaves in a facility
How a person behaves at work
Which of the following is a task that nursing assistants do not perform? Select one: a. Shaving a resident b. Inserting tubes into a resident's body c. Helping a resident with toileting needs d. Caring for equipment
Inserting tubes into a resident's body
Which of the following is an ombudsman's responsibility? Select one: a. Helping with resident care procedures b. Assisting with resolving staff disputes c. Investigating and resolving resident complaints d. Organizing outings and activities for residents
Investigating and resolving resident complaints
An example of ethical behavior by a nursing assistant is Select one: a. Keeping a resident's information confidential b. Not telling anyone when a mistake is made c. Pretending to be a nurse in order to get residents to be more cooperative d. Letting a resident know that the nursing assistant is having a bad day
Keeping a resident's information confidential
One example of professional behavior by nursing assistants when working with residents is Select one: a. Keeping all resident information confidential b. Sharing funny stories about coworkers with the residents c. Giving gifts to favorite residents d. Asking residents for advice about personal problems
Keeping all resident information confidential
Which of the following is part of proper personal grooming by a nursing assistant? Select one: a. Bathing once every other day b. Applying perfume daily c. Keeping hair neatly tied back away from the face d. Wearing polished artificial nails to work
Keeping hair neatly tied back away from the face
An example of caring for the resident's living space is Select one: a. Maintain an environment that is safe and clean. b. Choosing clothing and dressing. c. Work cooperatively with other staff. d. Provide fresh drinking water.
Maintain an environment that is safe and clean
The is an example of an explanation of how humans prioritize needs: Select one: a. Maslow's Hierarchy of Needs. b. American Geriatric Scale of Needs c. The Basic Pyramid of Needs d. None of the above
Maslow's Hierarchy of Needs.
_____ is a medical assistance program for people who have low income or disabilities. (A) Medicare (B) Medicaid (C) Department of the Treasury (D) Committee on the Budget
Medicaid
_____ is a federal health insurance program for people who are 65 years of age or older or people of any age with permanent kidney failure or certain disabilities. (A) Medicare (B) Medicaid (C) Occupational Safety and Health Administration (D) Health and Human Services
Medicare
Which of the following is considered a sign of abuse? Select one: a. Missing teeth or hair b. Ripped clothing c. Pressure ulcers d. Unanswered call lights
Missing teeth or hair
An example of active listening is Select one: a. NA looking around the room while the resident is speaking b. NA finishing the resident's sentences to make communication faster c. NA focusing on the resident and providing feedback d. NA talking constantly so that there are no pauses in the conversation
NA focusing on the resident and providing feedback
Jenna knows that Mr. Warren, one of her residents, is very excited about an upcoming visit from his daughter. She takes a little extra time to help him get ready and tells him how good he looks. Which kind of need is Jenna helping her resident to meet? Select one: a. Physical need b. Safety and security need c. Need for self-esteem d. Need for self-actualization
Need for self-esteem
When is it appropriate for a nursing assistant to hit a resident? Select one: a. When a resident is uncooperative during care b. When a resident threatens the nursing assistant or others c. When a resident hits the nursing assistant first d. Never Feedback
Never
OBRA is an acronym for: Select one: a. Omnibus Budget Reconciliation Act b. Organization of Budgeting for Residents and Aging c. Older Buildings Renovations Act d. None of the Above
Omnibus Budget Reconciliation Act
With whom may a nursing assistant share a resident's health information? Select one: a. Anyone who asks b. Anyone who lives or works at the facility c. The resident's friends and family d. Other care team members
Other care team members
A nursing assistant can share information about residents with Select one: a. Anyone she chooses b. The resident's family and friends c. Other members of the care team d. No one
Other members of the care team
This is an example of a physical need and how the C.N.A can meet this need. Select one: a. Assist a resident to feel safe from abuse, neglect, exploitation and retaliation. b. Oxygen. Elevating the head of the bed when the resident is having difficulty breathing. c. Feeling Loved. Show kindness and consideration to the resident. d. Personal Growth and fulfillment. Support the residents' interests.
Oxygen. Elevating the head of the bed when the resident is having difficulty breathing.
A course of action that should be taken every time a certain situation occurs
Policy
One reason that the Health Insurance Portability and Accountability Act (HIPAA) was passed was to Select one: a. Make sure nursing assistants receive adequate health insurance coverage b. Protect privacy of health information c. Ensure that care procedures are performed properly d. Prevent abuse and neglect of residents
Protect privacy of health information
If a nursing assistant encounters a resident in a sexual situation, she should Select one: a. Call the resident's clergy-person to discuss it b. Provide privacy and leave the room c. Discuss it with the resident's roommate to get his opinion d. Ask the resident to stop what she is doing
Provide privacy and leave the room
Which of the following behaviors promotes Residents' Rights? Select one: a. Deciding which clothing a resident should wear if she takes too long to decide for herself b. Letting residents know when they are eating too slowly c. Providing privacy during all care procedures d. Restricting visitors for uncooperative residents
Providing privacy during all care procedures
Threatening to harm a resident if he tells another caregiver about a problem is an example of which type of abuse? Select one: a. Physical abuse b. Psychological abuse c. Financial abuse d. Substance abuse
Psychological abuse
If a nursing assistant sees a resident being sexually abused, she should Select one: a. Remove the resident from the situation immediately and report it to the nurse b. Pretend not to see it to avoid embarrassing the resident c. Tell the resident's family d. Confront the abuser herself
Remove the resident from the situation immediately and report it to the nurse
If a nursing assistant sees or suspects that a resident is being abused, he must Select one: a. Report it at once to his supervisor b. Confront the abuser c. Try to stop the abuse himself d. Call the resident's family to inform them
Report it at once to his supervisor
The Omnibus Budget Reconciliation Act (OBRA) was passed as a response to Select one: a. Lack of funding for long-term care facilities b. Reports of abuse and poor care in long-term care facilities c. Complaints from long-term care facility staff about resident behavior d. Nursing assistants being unable to pass competency examinations
Reports of abuse and poor care in long-term care facilities
Which of the following statements is true of spiritual needs? Select one: a. Residents will believe in God. b. Residents will be Christians. c. Residents will have different spiritual needs and beliefs. d. Residents will not believe in God or a higher power.
Residents will have different spiritual needs and beliefs
One way for an NA to have a positive relationship with a resident's family and friends is to Select one: a. Avoid talking to the resident when he has visitors b. Let the family take care of the resident's needs themselves c. Tell the resident's friends stories about the resident that will make them laugh d. Respond immediately when the resident calls for help
Respond immediately when the resident calls for help
If a resident is difficult to understand, a nursing assistant should Select one: a. Pretend to understand the resident even when she does not so the resident will not feel embarrassed b. Restate what the resident is saying in her own words to find out if she has understood c. Avoid communicating with the resident d. Use clichés to make it easier for the resident to understand what is being said Feedback
Restate what the resident is saying in her own words to find out if she has understood
Which of the following is the best way for a nursing assistant to keep residents' health information confidential? Select one: a. Discuss a resident's information away from the facility so that other residents cannot hear it b. Bring family and friends to the facility to meet the residents c. Return charts to their proper place after use d. Post updates about favorite residents on her Facebook page to avoid being overheard
Return charts to their proper place after use
Long-term care is offered in (A) Hospitals (B) Adult day services facilities (C) Skilled nursing facilities (D) Ambulatory surgical centers
Skilled nursing facilities
An example of physical abuse is: Select one: a. Slapping a resident when they are yelling at you b. Redirecting the resident when they are trying to leave the unit. c. Telling the resident they are stupid because they cannot remember the date. d. Using the resident's telephone without their permission.
Slapping a resident when they are yelling at you
Which of the following is an example of nonverbal communication by a nursing assistant? Select one: a. Writing a note in a resident's chart b. Giving an oral report to a supervisor c. Smiling at a new resident d. Speaking in an encouraging tone of voice to a resident who is moving slowly
Smiling at a new resident
If a nursing assistant encourages a resident to play cards with friends, what kind of wellness is she promoting? Select one: a. Physical wellness b. Social wellness c. Emotional wellness d. Intellectual wellness
Social wellness
When should staff members become involved in family matters? Select one: a. When family members visit too often b. When staff disapprove of the family members' lifestyle c. When there is concern about the resident's safety around family members d. When visits disrupt the facility's routine
When there is concern about the resident's safety around family members
Which of the following examples demonstrates a holistic approach to care? Select one: a. While Claire is giving Ms. Potter a bath, she asks her how her day has been and listens carefully. b. Jim rushes his residents through their meals without talking with them so that they can get their dinner faster. c. Jessica is very religious and likes to share her religious views with her residents. d. Thad often spends so much time chatting with his residents that he does not finish all of his work.
While Claire is giving Ms. Potter a bath, she asks her how her day has been and listens carefully.
