com 110 chapter 11

what is conflict?

an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals.

what is an example of the collaborating style

as a married couple you come up with a budget that both of you agree with

what are the five conflict management styles?

avoiding accommodating compromising competing collaborating

define parallel conflict style

both partners shift between complementary and symmetrical patterns from one issue to another

define symmetrical conflict style

both partners use the same behaviors

what are the three relational conflict styles?

complementary symmetrical parallel

what is an example of the competing style

during a conflict only one person gets their way

what is an example of the accommodating style

during conflict you let the other person have their way, you may be considered a "pushover"

what is an example of avoiding conflict?

instead of struggling with a disagreement you avoid the situation

describe the avoiding style

lose/lose "no way" when you ignore or stay away from conflict

describe the accommodating style

lose/win "your way" you allow others to have their way rather than asserting your own point of view

describe the compromising style

partial lose/lose "half way" both parties at least get some of what they want

define complementary conflict style

partners use different but mutually reinforcing behaviors

define conflict rituals

rituals are usually unacknowledged but very real patterns of interlocking behavior

what is direct aggression?

when a communicator expresses a criticism or demand that threatens the face of the person at whom it is directed

what is passive aggression?

when a communicator expresses hostility in an obscure or manipulative way also termed as "crazy making"

describe the competing sytyle

win/lose "my way"during conflict you have to have your own way with little concern for other

describe the collaborating style

win/win "our way" during a conflict you would collaborate a solution that you could both agree on

what is an example of the compromising style

you and your partner each want to see a different movie so you both compromise by seeing you second choice so you can spend the evening together