com 110 chapter 11
what is conflict?
an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals.
what is an example of the collaborating style
as a married couple you come up with a budget that both of you agree with
what are the five conflict management styles?
avoiding accommodating compromising competing collaborating
define parallel conflict style
both partners shift between complementary and symmetrical patterns from one issue to another
define symmetrical conflict style
both partners use the same behaviors
what are the three relational conflict styles?
complementary symmetrical parallel
what is an example of the competing style
during a conflict only one person gets their way
what is an example of the accommodating style
during conflict you let the other person have their way, you may be considered a "pushover"
what is an example of avoiding conflict?
instead of struggling with a disagreement you avoid the situation
describe the avoiding style
lose/lose "no way" when you ignore or stay away from conflict
describe the accommodating style
lose/win "your way" you allow others to have their way rather than asserting your own point of view
describe the compromising style
partial lose/lose "half way" both parties at least get some of what they want
define complementary conflict style
partners use different but mutually reinforcing behaviors
define conflict rituals
rituals are usually unacknowledged but very real patterns of interlocking behavior
what is direct aggression?
when a communicator expresses a criticism or demand that threatens the face of the person at whom it is directed
what is passive aggression?
when a communicator expresses hostility in an obscure or manipulative way also termed as "crazy making"
describe the competing sytyle
win/lose "my way"during conflict you have to have your own way with little concern for other
describe the collaborating style
win/win "our way" during a conflict you would collaborate a solution that you could both agree on
what is an example of the compromising style
you and your partner each want to see a different movie so you both compromise by seeing you second choice so you can spend the evening together
