com-120 final (chp. 8 - chp. 12)

How many steps are featured in the comprehensive approach to conflict management described in the textbook?

7

Pseudolisteners fail to look others in the eye or nod and smile because their minds are in another world.

False

Insulated listening is almost the opposite of selective listening.

True

Keeping a balanced "body budget" decreases emotional stress.

True

Listening accuracy suffers when listening to multiple sources at the same time.

True

Listening, as defined in your textbook, is broadly defined to include the written word.

True

Mark Knapp's model has 10 relational stages.

True

Most people suffer from impoverished emotional vocabularies.

True

People are disproportionately likely to marry others whose first or last names resemble their own.

True

People who primarily use the relational listening style are typically extroverted, attentive, and friendly.

True

Relationships on social media can be as stable as, or even more so than, geographically close relationships.

True

Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly—between __________ and __________ words per minute.

100; 140

Anthropologist Robin Dunbar suggests that humans have the capacity to be intimately connected with about how many people at a time?

5

An expressed struggle is one that must be communicated verbally.

False

People generally value unsolicited advice.

False

People who act out angry feelings—even by hitting an inanimate punching bag—feel better than those who experience anger without acting out.

False

Reappraisal often leads to higher stress and decreased productivity.

False

Social exchange theory features exchanges that are typically cold and calculating.

False

Different tones of voice affect which dimension of a message?

Relational

Embracing your partner while gushing "I adore you" is an expression of which type of love?

Romantic

Angry exclamations such as "We've been down this road a dozen times!" are typical of which type of argument?

Serial arguments

Being around a calm person who makes you feel more at peace is an example of emotional contagion.

True

Emotions that are primary in one culture may not be primary in another or even have an equivalent.

True

Friendships are created, managed, and maintained through communication.

True

More families identify as protective or laissez-faire than consensual or pluralistic.

false

Mutual romance and strictly platonic are the most complicated categories of heterosexual cross-sex friendships.

false

Joe and Anita are having a disagreement about what show to binge watch together. Most of the time Joe just gives in to what Anita would prefer to watch. Which conflict style is Joe demonstrating?

Accommodation

How do a supporting listening response and an evaluating response differ?

An evaluating response is more directive and less reflective

After attending two loud concerts and a fireworks display on the 4 th of July long weekend, you find yourself asking people to repeat what they just said. What type of problem are you likely experiencing?

Auditory fatigue

At an external level, which dialectic captures the challenges that people in a relationship face when trying to meet others' expectations while being true to themselves?

Conventionality-Uniqueness

Families are defined primarily through their biological relationship or kinship systems.

False

Friends and family are especially accurate at interpreting the feelings behind texted messages.

False

Partners who are radically dissimilar tend to have successful long-term marriages.

False

Patients who played video games with friends after getting out of surgery required less pain medication that those who did not.

False

Emotional intelligence involves which of the following abilities?

Being sensitive to the feelings of others

"Ideas are not personal property" is a rule of which activity?

Brainstorming

A long-term romantic couple has a serial conflict about their pace of life. Cameron prefers to take things slow and has a polychronic approach towards commitments. Corey is more task-oriented and monochronic and feels like Cameron doesn't respect his desire for timeliness. They are planning a vacation together and know this argument is going to come up. Which of the following approaches would be best for them to take?

Cameron and Corey should have a problem-solving conversation where they work together to create a solution they can both enjoy.

Reappraisal is an activity related to which component of emotions?

Cognitive interpretations

As the team leader for a challenging sales pitch at your company, you realize that a relatively minor and straightforward decision regarding the project needs to be made in an hour. Which conflict style would be LEAST advisable for you to pursue in this instance?

Collaboration

Listening is an automatic and involuntary process.

False

Metacommunication is a relationship enhancer in face-to-face conversations but not online.

False

Mindless listening is a negative activity that should be avoided.

False

One way to avoid the debilitative feelings that often accompany the fallacy of causation is to use language that minimizes responsibility for your choices.

False

Compromising is a highly satisfying strategy for managing dialectical tensions.

False

Empathizing with others requires agreeing with them.

False

After a heated argument with your romantic partner, what does research on emotions suggest you should do?

Express your feelings through verbal communication that centers on specific circumstances

"If I post on Facebook, nobody will read or Like it." This statement is an example of which fallacy?

Fallacy of catastrophic expectations

Holding expectations for yourself and for others can promote which fallacy?

Fallacy of should

A task orientation listening style is effective because it focuses on the other person's feelings.

False

Acts of deceptive affection is negative behavior in romantic relationships.

False

According to Sternberg's triangular theory, which type of love is characterized by a combination of passion and commitment?

Fatuous love

In which external dialectic does a relational pair reconcile a desire for involvement with others outside the relationship and time together within the relationship?

Inclusion-Seclusion

During which stage of a relationship do you show that you are interested in making contact and demonstrate that you are a person worth talking to?

Initiating

Having a supervisor who is an active, empathic listener is correlated with which of the following?

Less stress and higher satisfaction at both work and home

"If I understand your correctly, you're saying that texts and calls are just a sign of care and concern, and they're not an attempt to monitor me." This statement is likely to occur at which stage of the seven-step process for conflict management?

Listen to the other person's needs

Amal's friendship with Jason ended abruptly due to a serious expectancy violation that can injure or destroy friendships. Which guideline for friendship was most likely the one violated?

Maintain confidences

A hot, stuffy room is an example of which barrier to listening?

Noise

According to research, how many conflicts do we experience with friends?

One or two a day

Rank the three components of Sternberg's triangular theory of love from hot to warm to cool.

Passion; Intimacy; Commitment

After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance?

Passive aggression

"So many friends, so little time" expresses the tension you experience when trying to juggle these various commitments. This reflects which element of conflict?

Perceived scarce resources

Monitoring thoughts and verbal messages are both ways of helping you with which first step for effective emotional expression?

Recognize your feelings

After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?

Relational

In terms of conflict styles, ghosting can be an act of passive aggression or an act of __________.

avoidance

Messages have __________ and relational dimensions.

content

"Are you busy Saturday night?" your mom asks because she wants you to babysit your younger brother. This is an example of a(n) __________ question that __________.

counterfeit; carries a hidden agenda

On social networking sites, __________ proximity outweighs __________ proximity.

cultural; geographic

Effective communicators realize that although it's impossible to __________ conflict, there are ways to __________ it effectively.

eliminate; manage

Compromising usually leads to win-win outcomes.

false

Divorced couples cite "money problems" as the primary challenge in their defunct marriages.

false

Infrequent contact with close friends correlates with low levels of disclosure or obligation.

false

Many conflicts remain unresolved because the people involved accept their interdependence.

false

Families who are most successful at negotiating the difficulties of adolescence tend to be ____________.

flexible

A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening.

hearing

Although there's no "Keep Out" sign on your teenage sister's door, when it's closed and the TV is on, you and your parents know not to disturb her. This is an example of a(n) __________ in a family.

implicit rule

"Pleased" is a word that suggests a different degree of emotional __________ than "thrilled."

intensity

Research indicates that teaching children to recognize and __________ their emotions is foundational to building their emotional intelligence.

label

Much of the advice people offer on listening is __________.

overly simplistic

Jamil often answers his phone when having dinner with his partner, Tanika. This bothers Tanika, whose primary love language is ____________.

quality time

Interpersonal listening is defined as the process of __________ and responding to others' messages.

receiving

Conflict happens within __________, and its character is usually determined by the way all the people involved interact.

relational systems

Couples who engage in __________ together report happier and longer relationships.

relational work

Being in touch with your emotions, also known as __________, is one of the 5 attributes of __________.

self-awareness; emotional intelligence

According to communication researcher Jeffrey Hall, three ingredients for friendship are __________, talk, and shared activities.

time

A win-lose conflict style can have a high relational cost—especially when the loser is a close friend or loved one.

true

According to research, dating partners find sexual infidelity and breaking up with the partner the two least forgivable offenses.

true

Attraction based on similarities is a subjective process.

true

Daughters who take care of elderly family members report being more satisfied when this relationship allows for autonomy

true

It's healthy for loving couples to have both companionate and romantic affection for each other.

true