COM 202 Final

Aiden is in the second stage of an attorney-client interview. Which of the following is most likely to happen during this stage?

Aiden's attorney will ask questions for information.

Of the following components of Kolb's Experiential Learning Model, which most focuses on needing distinct pieces of evidence?

Concrete experience

If two people are "involved daters," which of the following is also true of the relationship?

Confusing messages are not an issue at this stage.

A counselor is most likely to be called to assist in Alternative Dispute Resolution for which type of dispute?

Emotionally-oriented

Which of the following techniques for counselors is most related to listening for emotionally charged language?

Empathy building

Which of the following is NOT a goal for a good mediator?

Imposing a solution on both parties

Information pertaining to the act of blinking when your eyes need moisture would fall in which bin?

Instinctive

Aria does a favor for her work colleague, Heba. Which of the following focuses most on doing favors for coworkers?

Instrumental support

Which of the following methods of teaching gives students the greatest amount of control over their own learning?

Integrated methods

After a meeting with her manager, Madeline is considering her own abilities to listen and how her manager demonstrates both helpful and detrimental listening skills in meetings. Which contextually-based model of listening best describes Madeline's thinking?

Integrative Listening Model

Levi decides he wants to purchase a home because it will be a good investment. He visits a house with a realtor and decides to place an offer. His realtor suggests that he look at more houses or do more research on the surrounding community, but Levi tells his realtor, "I just got a good feeling from this house." Levi would be best described as a(n)

Intuitor

__________and __________ feel that family communication schemata are shaped by how parents communicate with children.

Koerner; Fitzpatrick

Based on the research of Rittle-Johns, Saylor, and Swygerty, if Lavanny wants to teach her son an effective way to problem-solve, which of the following would be the best method?

Lavanny should listen while her child explains a problem's solution.

Kara tells a story about a rude postal service employee who "practically threw a package" into the office and ran out of the building. Sydney, who is listening to the story, says, "Kara, the mail carriers have a whole office building to deliver to. I think your story is a bit insensitive." Which of the following is Kara most likely to feel?

Less self-verified

Which of the following ways to improve the healthcare provider-patient relationship applies more to healthcare providers than patients?

Listen more than you talk.

What is one of the primary goals of instituting a Listening Across the Curriculum program?

Listening education should consist of more than one class.

Comprehensive listening is most important in which context of juror listening?

Listening to judge instructions

Which of the following pieces of evidence would likely be the most influential to a jury?

Live witness testimony

The family therapist that suggests conversations are about listening and parents are in charge is

Michael Nichols

Mollie's dating script is as follows: The man asks her out on a date, plans the date, and picks her up for the date. If Mollie's date violates her script, research covered in the text suggests she will do which of the following?

Mollie will view the relationship less positively.

We can measure their extroversion/introversion by using the popular personal inventory developed by

Myers and Briggs.

Luke is listening to his younger brother talk about the bully at his school. The bully is bothering Luke's brother, and even though Luke's brother wants to deal with the issue alone, Luke decides to do something to help. Based on the standards provided in your textbook, has Luke been a good therapeutic listener?

No, Luke should keep listening but not get involved.

Marcus is analyzing how an instructor's speaking skills and initial credibility can affect a student's listening skills in the classroom. Marcus' studies are analyzing which element of listening comprehension?

Speaker-related factors

The "S" in the Listening MATERRS model represents which element of the model?

Staying connected

Carson hears his friends talking about the recent government decision to defund a student loan program. Carson doesn't have student loans, but he feels like this could affect his friends, and so listens to learn more details. Carson is experiencing which type of schema processing?

Suspending information

In the aftermath of Hurricane Theresa, Jadic heard the stories of Miami locals and felt not just their sorrow, but also anger at how some of the tragedy might have been prevented but was not. Which term best describes Jadic's feelings?

Sympathetic responsiveness

Which of the following is a positive social support behavior?

Telling someone you understand their feelings.

Researchers divide personality into which two of the following categories?

Temperament and personality

Much has been written about the relationship between music and brain development. One study identified the Mozart Effect. What is it?

The purported increase in intelligence following listening to Mozart's Sonatas

Which of the following describes the purpose of an organization?

The purpose of an organization describes what the organization exists to do.

A listening safe zone is

a place where people feel like they can speak their minds freely.

Jean can look at a pie chart and then remember the important information to write down. Jean is

a visual learner.

Research shows that FBI agents trained in hostage negotiation have stronger __________ listening skills than those not trained in that area.

active

In terms of the doctor-patient relationship, adolescents and adults differ on the importance of __________ when sharing health information.

confidentiality

You and your little brother are discussing a recent movie you both saw. In response to your question, "How did you like it?" he responds with a sarcastic tone, "It was just awesome." From his tone, you know he actually disliked the movie. You have payed attention to _________, an element of ___________ listening.

denotation; comprehensive

The third step in the QuEST model addresses

determining the best plan for treatment.

__________ listening is the type of listening that helps one determine whether a long sigh is cause for alarm or simply a deep breath.

discriminative

Chelsea is an event planner. She is creative, enjoys working with other people, and regularly attends other events from which to draw inspiration. She also enjoys coordinating the different teams and personalities to produce a successful event. Chelsea is most likely a

divergent learner.

A nurse says to a patient, "Come on, Miss Flannigan. I see it's time to reassess your blood pressure medication. How are you feeling, honey?" This best demonstrates

elderspeak.

The first thing that must happen for listening to occur is

electrochemical response.

_______________________ refers to how well we are able to perceive, express, understand, and use emotions.

emotional intelligence

Indirect vulnerable disclosures are often used in a relationship when one partner is looking for support and understanding of his or her __________.

emotions

In Judy Brownell's HURIER model of listening, the "E" stands for

evaluating

Judy is having a conversation with her mother. Her mother is discussing why it is important to have a specific time set aside each day to complete homework. Judy acknowledges her mother's points and can see that her mother feels passionately about the subject, but, even after asking directly, Judy doesn't understand why her mother is so concerned about homework. In this scenario, which level of listening would best describe Judy?

active lsitening

The second step of the Bannon Four Stage Conflict Process is

express empathy.

Barkley claims that her grandfather will give her a higher sum of money for her birthday if her grade point average stays above a 2.9. Barkley's grandfather doing this will most likely provide

extrinsic motivation.

Language that focuses responsibility on another person is

blaming language.

When listeners begin their turn talking in conversations, they typically

briefly look away from the conversation partner.

Raul likes working at the coffee shop. He thinks that the shop is successful. The manager is clear and detailed with directions. Also, the employees have a chance to choose entertainers for open mic and poetry nights. He thinks his co-workers like working at the shop, too. These are Raul's perceptions of organizational

climate.

Family members' abilities to work together during the joint telling of a story to integrate the story into a larger whole is referred to as

coherence.

The study of biologically-based personality traits and their effects on communication is

communibiology.

If Luna wants to understand Sam's state of mind, she can pay attention to his vocal patterns or _______________.

thought markers

Judgers and Perceivers have bipolar values when it comes to managing

time

Enduring qualities that influence behavior across situations are __________.

traits

A listening model that helps researchers develop lots of research ideas would be described as having a strong predictive function.

true

Eric Kandel found that repeated stimulation of neurons led to long-term memory of appropriate reactions.

true

Listening skills affect reading skills.

true

According to Wolvin and Coakley, comprehensive listening is listening to __________ the message.

understand

According to Flowerdew, the level of concentration needed is high in academic listening and __________ in conversational listening.

varies

"Men with British accents are more attractive and make for much better friends" is best described as a

working memory

The cocktail party effect happens when

you hear your name mentioned in a conversation across a noisy room.

The National Communication Association has standardized the dimensions of listening that should be used to measure listening skills.

false

All of the following are considered fundamental characteristics of friendships, EXCEPT:

familiarity.

A listener understands a speaker's message more when the listener is allowed to provide

feedback

According to Arnold's Typology of Listening, a red listener

focuses on his/her own needs.

People who have difficulty following directions on the prescription bottles may

have low health literacy

Professor Williams looks across the room throughout his lecture, walking around with a wireless microphone attached so that the whole class can hear him, no matter where he is. Professor Williams usually incorporates a few jokes throughout the lecture, as well. According to research, students with receiver apprehension who are in Professor Williams' class will likely respond by

having less receiver apprehension.

One of the most important steps to becoming a listening organization is

having members take personal responsibility for solving problems.

David is talking with Chloe about their upcoming physics exam. He pauses, averting his gaze. He is signaling that

he wants to continue talking.

During an investigative interview, Officer Simmons asks a witness, "Now during the burglary, did you notice a weapon? How would you describe it?" If the witness did not focus on the weapon during the burglary and does not remember one, the witness is likely to

incorporate a weapon into memory.

The use of technology has ___________ our overall communication time and ___________ overall time spent speaking and listening.

increased/decreased

The art of asking questions is

inquiry.

Hearing is a physiological process, while listening involves __________.

intentionally

In the Intrapersonal Information Flow model, when internal stimuli prevent one from listening, they become

internal noise

Janusik notes that the college textbook

is blindly trusted, as few instructors review the research presented.

Graybar and Leonard argue that __________ is the foundation of psychotherapy.

listening

Hernando's memories of his wedding celebration from 20 years ago would most likely be stored in his

long-term memory

Margot's father allows Margot to make her own curfew rules as long as Margot lets her father know when she will be home, and explains to her father why she set the rule into place. Margot's family dynamic in the above information could be described as having

low conformity orientation

When Mr. Grisson visits the doctor, he usually leaves without fully understanding the doctor's directions. In addition, he has problems reading his prescription information, and he has little understanding of what his medical insurance covers. Mr. Grisson could be described as having

low health literacy.

Each morning, Ia lets the dog out, grinds coffee beans, and then lets the dog back in. This information is most likely in which of Ia's information processing bins?

mechanical

Cognitive models primarily address which of the following elements of listening?

memory

Research from the 1970s indicated the homemakers spend ____ of their time listening as compared to business managers.

more

A high conversation and low conformity family will have

more members who self-disclose to each other.

Which of the following is NOT a reason for inconsistency in verbal and nonverbal messages?

nonverbal behavior

Regarding family conflict, which of the following is an intangible conflict element in the fight between two siblings who both need to borrow the family car?

one sibling is the first-born.

One strategy for maintaining adult friendships, __________, is shown through self- disclosure.

openness

A dynamic system in which individuals engage in collective efforts toward a goal is a(n) __________.

organization

Employees at a local indoor rock climbing facility share the beliefs that shoes are not required in their workplace, playing while at work is to be encouraged, and "the last one up to the peak is a rotten egg." These specific behaviors demonstrate

organizational cognition.

When Cameron talks to his grandmother, he speaks very slowly and very loudly, often referring to her as "my sweet little lady." Cameron knows his grandmother is getting older, but Cameron talks so loudly that his grandmother said aloud, "I might be older but I am not deaf!" Cameron is exhibiting signs of

over-accommodation.

Someone who always follows their doctor's instructions and never questions those instructions may have a _________ approach to the doctor-patient relationship.

paternalist

Breakdowns in health communication affect patients psychologically and _________

physically

Auditory processing problems that may lead to learning problems are part of the study of the __________ of listening.

physiology

Research indicates that most telecommuters

prefer knowing less about day-to-day operating information than people on-site.

Seth listens to his cubicle mate in order to show interest and sustain a helpful work relationship, and Seth listens to his department coordinator in order to receive instruction. These different motives for listening are described in which aspect of the Systems Model?

presage

According to the text authors, short-term working memory is the __________ link in the Listening MATERRS model.

recall

A listener who is emotionally mature will also be better at

responsible speaking.

After her partner discloses information about a conflict at work Margo says, "I think what you are saying is important, and you really do have a point. I'd like to hear more." Margo is demonstrating

responsiveness.

Donna is re-telling a story about a recent restaurant experience. The food she received at the restaurant was not prepared how she ordered it, and the restaurant smelled overwhelmingly of fish. Donna does not plan to return to the restaurant. When Donna's friend asks about the cleanliness of the restaurant and the wait staff, Donna doesn't remember specific details and says, "Oh, I feel like everything was just dirty. It was just so bad." Donna's response to her friend includes

schema-based distortion

A sequence of actions associated with a particular event is a(n) __________.

script

_______________________ refers to how we construct our own social words.

self verification

A negotiator discloses information about his elderly father to a man threatening suicide. The negotiator is using a(n)

sharing response.

Your 10-year-old cousin Mariah will tend to prefer playing with ________ groups, while her twin Marvin will prefer ______ groups.

smaller; larger

Models that look at listening within the context of a communication setting or specific skill are labeled broadly as

speech communication models.

"Men with British accents are more attractive and make for much better friends" is best described as a

stereotype

Women in __________ cultures are encouraged to show expression in a similar manner to men.

Collectivistic

The average amount of time a patient can talk before being interrupted by a physician is

18-23 seconds.

Human memory capacity compares to which of the following?

3 million hours of television programing

According to your text, what percentage of patients claim they did not tell their physician everything they wanted to during their appointment?

75

Emotional intelligence appears to develop at which age range?

8-12 years

In a conversation, verbal or nonverbal feedback that is directly tied in with what a speaker says is called what?

A specific response

Stage one of an attorney-client interview is primarily focused on which of the following?

Building rapport

Margaret overhears Jerry talking out loud. He seems to be practicing questions he plans to ask a witness. He even answers the question reflecting what he thinks the witnesses reply is going to be. Because Jerry is overheard, he is having a conversation.

False

Patrick's family has high conversation orientation because Patricks's parents believe children should only speak when they are addressed.

False

Recent listening research analyzes listening as a power-driven communication act.

False

Which of the following categories is most telling regarding how one makes a decision?

Feeler

Which of the following is true of maintaining marital stability?

Five positive behaviors are recommended for each negative behavior.

According to your textbook, how much responsibility do students bear for their learning?

Full responsibility

Which of the following is an effect of receiver apprehension in the classroom?

Getting lower test scores

Esther mentions some details about her parents to her date. She expects that her date will also reveal some family details. Esther's expectations are guided by

Grice's concept of reciprocity.

According to research by Greitemeyer, students who listen to prosocial music are most likely to engage in which of the following activities?

Helping behaviors

Which of the following type of messages will likely be better received?

High-person centered

The levels of listening most obviously address which one of the following?

How much effort one puts into listening.

Sally Ann comes from a family where children were encouraged to speak their mind and disagree with their parents and where her parents are not overly strict. Sally Ann most likely grew up in a ____________ family.

Pluralistic

"It took a while, but I think we've done a great job and made a great decision," would most likely be said during which of the following phases of jury deliberation?

Reinforcement

When listening to impassioned speeches from her classmates, Zoe can easily identify classmates' moods and care deeply the joy or concern displayed by her classmates. Which listening style preference would best describe Zoe?

Relational listener

While he was at lunch with his officemate, John broke eye contact to look at the passing dessert tray, but then looked back a few seconds later. Based on research on listener participation, what is John's officemate likely to do after John broke eye contact?

Relevance

Who wrote the seminal research indicating that when narrative information triggers a familiar story line, one might rely on a script instead of incoming information?

Schank and Abelson

Lydia opens conversation with a man beside her by saying, "Your legs must be tired because you have been running through my mind." Based on research on opening lines, which of the following would most accurately describe the man's reaction?

The man would feel flattered by Lydia.

Ralph Nichols

The person known as the "Father of Listening" is

The researchers who identified individual listening style preferences are

Watson and Barker

As Tanner and Elijah walked to class, Tanner complained that he couldn't get the words to a John Denver song, "Country Roads" out of his head. I'm so tired hearing "Almost heaven, West Virginia" over and over. Tanner has

an ear worm.

Which listening style would be most helpful for a juror in the courtroom who needs to closely consider the evidence for each side of a case?

analytical listener

Individual differences that affect academic listening are relevance, learning styles, emotional intelligence, and __________.

apprehension

Families that value expressiveness

are likely to be cohesive.

__________ listening is identified as the most useful when listening to persuasive messages.

critical

Listening is affected by organization concepts of purpose, mission, climate, and

culture

Boundary management addresses

how often people might cross boundaries when using opening lines.

A teacher that smiles, makes eye contact, and calls students by name is demonstrating __________.

immediacy

The "predict then confirm" strategy of note-taking would be best for which of the following students?

student who likes to have questions prepared for class

Darlene was able to give a description of suspect immediately after she witnessed a crime, but the trial proceedings took a year to begin. Darlene did not remember as much a year later. This variable is a(n)

system variable.

More listening and less __________ on the part of a law enforcement official during an investigative interview will help encourage accurate witness recall.

talking

Merle listens to French language tapes while she sleeps. She likely read a study about

targeted memory reactivation.

Janusik and Wolvin concluded that _______ greatly impacts our face-to-face interactions.

technology

The auditory area of the brain is the

temporal lobe

The auditory area of the brain is the ____________________.

temporal lobe