COM195 chapters 6, 7, 8, 9, 11
Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:
paraphrasing
According to the perceptual view of emotions, what occurs second?
perception of event
As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:
ambushing
Which type of nonlistening actually involves listening very carefully to a message?
ambushing
The strongest level of confirmation is:
endorsement
The three primary styles of love are:
eros, storge, ludos
Which statement does NOT provide good advice for sustaining a confirming climate?
ignore criticisms
What is a mnemonic?
memory aid
Which kind of love is practical love?
pragma
Giving priority to one dialectal need and neglecting the other is known as:
selection
A form of nonlistening is ________, which involves focusing only on particular parts of a message.
selective listening
________ in interpersonal relationships involves believing in another person's reliability and emotionally relying on that person.
trust
While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting, go on." Judy is:
using minimal encouragers
The most active and interpersonally constructive response to relational conflict is the ________ response.
voice
While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of: -interpreting -selecting -being mindful -diverting -perceiving
being mindful
Marge says to Homer, "I don't want to hear it, you cannot change my mind". These statements illustrate:
certainty
"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that:
claims superiority of the speaker
Chris says he loves Betsy, but he's not sure they have a future together. Chris's feelings toward Betsy indicate he loves her but isn't:
committed
According to Eric Berne, games:
hide the real issues in a conflict
Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:
honor one need and ignore the other
During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ________, one of several listening obstacles. -message overload -noise -preoccupation -message complexity -prejudgment
noise
The cycle of abuse contains all of the following EXCEPT: -explosion -remorse -perspective -tension -honeymoon
perspective
According to the cognitive labeling view of emotions, what occurs second?
physiological response
The three secondary styles of love are:
pragma, mania, agape
Which type of communication involves openness to other points of view?
provisionalism
While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ________, one form of nonlistening.
selective listening
Most scholars think that most emotions are:
socially constructed
A common form of expressing feelings INEFFECTIVELY is: -using genuine emotional language -using I language -speaking in generalities -owning feelings -relying on concrete terms
speaking in generalities
Which kind of love grows out of common interests, values, and life goals?
storge
All of the following are forms of confirming communication EXCEPT: -strategy -description -provisionalism -equality -empathy
strategy
What involves controlling the outward expression of emotion?
surface acting
Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as:
win-lose
All of the following are forms of constructive communication EXCEPT: -counterproposals. -dual perspective. -compromises. -sensitive listening. -asking for clarification.
counterproposals
During an argument about money, Desi says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and money wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Desi and Consuela are engaging in what conflict pattern?
cross-complaining
Management of what we feel inside ourselves is called:
deep acting
A form of nonlistening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is:
defensive listening
During the ____ phase of romantic relationship deterioration, individuals try to make sense of what the relationship meant, why it didn't work out, what it meant, and how it affected them.
grave dressing
Three dimensions of committed romantic relationships are
intimacy, commitment, passion
In which stage do partners typically engage in contracting?
later
Which type of nonlistening involves listening only for content and ignoring the relationship level of meaning?
literal listening
All of the following are conflict management skills EXCEPT: -imagining how you will feel in the future. -owning your feelings, thoughts, and issues. -looking for points of disagreement. -listening mindfully. -communicating supportively.
looking for points of disagreement
Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as:
lose-lose
The most interpersonally constructive but passive response to relational conflict is the ________ response.
loyalty
Which type of communication is confirming because it feels open, honest, and unpremeditated?
spontaneity
Of her marriage Myra says, "It wasn't like we ever really fell in love. It was more like we grew together kind of gradually. I think of my husband as my best friend." Myra seems to have which style of loving?
storge
Which statement provides good advice for listening supportively to someone who is sharing emotions?
Use paraphrasing to show that you understand how the other person feels
According to relationships counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions?
autonomy/connection
Each of the following are Japanese styles of business negotiation EXCEPT:
explicitly expressing disagreement
According to the cognitive labeling view of emotions, what occurs first?
external event
Which of the following comments would likely be made during the invitational stage of romantic relationships?
"Are you also a communications studies major?"
Which one of the following statements is true about conflict in relationships? -Disagreement must be expressed directly for conflict to exist. -Healthy relationships have little to no conflict. -Any difference in values, opinions, attitudes, and/or beliefs will lead to conflict. -It is impossible to maintain a healthy relationship if conflicts begin to arise. -Conflict is inevitable in most interpersonal relationships.
conflict is inevitable in most interpersonal relationships
Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as: -message overload -noise -preoccupation -message complexity -prejudgment
message complexity
In terms of love styles, all of the following statements are true EXCEPT: -love style is part of an overall system. -one's love style is permanent throughout life. -love style is affected by all other aspects of a relationship. -most people have a combination of styles. -individual styles are not necessarily good or bad
one's love style is permanent throughout life
The ________ view of emotions posits this model: stimulus > physiological response > emotion.
organismic
Describing his romantic relationship, Bob says, "I fell in love the moment I saw Doreen. It was a classic case of love at first sight, and I still light up whenever I see her." Bob seems to have which style of loving?
eros
Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT: -disconfirmation. -self-summarizing. -offering counterproposals. -hostile mindreading. -asking questions for clarification
asking questions for clarification
All of the following are included in the five principles of interpersonal conflict EXCEPT: -Conflict styles and meanings are shaped by social location--membership in cultures and social communities. -Conflict can be directly communicated or covertly expressed through indirect communication. -Conflict influences its resolution and its impact on interpersonal climates. -Conflict is typically destructive for individuals and relationships. -Conflict is both natural and inevitable in interpersonal relationships.
conflict is typically destructive for individuals and relationships
"Stop bothering me!" and "I feel we should work as a team" are examples of:
counterfeit emotional language
Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict?
counterproposals
As after taking cooking lessons, Thelma bakes a cake for her friend Louise's birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma angrily replies, "Well I'm sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelma's response illustrates: -ambushing -pseudolistening -literal listening -selective listening -defensive listening
defensive listening
All of the following are American styles of business negotiation EXCEPT:
indirectly letting the other party know your bottom line
In the ________ phase of romantic relationship deterioration, relational partners may begin to consider alternatives to the relationship.
intrapsychic
Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of:
listening for information
In reference to her love life, Mary says, "I like to shop around. It's a challenge to try to get someone interested in me, but I'm not looking for anything permanent." Mary seems to have which style of loving?
ludus
Which kind of love sees love as a game?
ludus
Which one of the following statements is true about violence and abuse in romantic relationships
many people do not report violent or abusive incidents
We are most likely to engage in emotion when we:
think what we are feeling is inappropriate