COM430 Quizzes
its end product
"Impression management" as defined in this chapter, by leaders should be judged by:
Stephen Denning offers eight general categories of stories that leaders can use to assist in achieving their goals. What are they?
1. sparking action 2. communicating who you are 3. communicating the brand 4. transmitting values 5. fostering collaboration 6. taming the grapevine 7. sharing knowledge 8. leading people into the future
1. who you are 2. how you act 3. what you do 4. how you work with others
4 primary themes of leadership
useful change
According to John Kotter, the outcome of leadership is:
ineffective unethical
According to Kellerman, bad leaderships falls into 2 categories:
A teacher ordering a student to do his or her assignment would be representative of which type of leadership communication style? a. authoritarian b. democratic c. laissez-faire d. interpersonal
Authoritarian
The following phrase is indicative of which leadership communication style: "[these] leaders create distance between themselves and their followers as a means of emphasizing role distinctions." a. authoritarian b. democratic c. laissez-faire d. interpersonal
Authoritarian
1. is a process 2. is not linear, it is circular 3. is complex 4. is irreversible 5. involves the total personality
Dean Barnlund identifies five principles that reflect the basic components of human communication; they are that communication:
A teacher asking students to suggest the due date for an assignment would be representative of which type of leadership communication style? a. authoritarian b. democratic c. laissez-faire d. interpersonal
Democratic
"ASo" refers to a measure of assumed dissimilarity between opposites. T or F?
False
"Guided freedom" is normally associated with the democratic leader. T or F?
False
A follower with high ability and willingness needs to be closely supervised. T or F?
False
Blake and McCanse plotted six types of leadership styles. T or F?
False
Communicating a vision to followers is the least important act of the transformational leader. T or F?
False
In the situational approach, willingness refers to demonstrated task-related abilities, skills, and knowledge on the part of followers. T or F?
False
Leaders are almost always older and highly extroverted. T or F?
False
The assumption that leaders are born is accurate. T or F?
False
The democratic style of leadership provides infrequent positive feedback to workers. T or F?
False
The leadership characteristic of being a visionary is central to the path-goal theory of leadership. T or F?
False
Self-esteem is the final human need in Maslow's hierarchy of human needs. T or F?
False, self actualization is final
A teacher allowing his or her students to create their own assignments would be representative of which type of leadership communication style? a. authoritarian b. democratic c. laissez-faire d. interpersonal
Laissez-faire
1. create reality 2. communicate about the past, present and future 3. reach their goals
Leaders use symbols to:
Emotional intelligence (EI)
The ability to perceive, respond to, and express emotions.
symbols
The human ability to manipulate ___ allows for the creation of reality
"Impression management" refers to how successful leaders match their communication behaviors to their goals. T or F?
True
A self-leadership strategy to foster self-confidence is to think in terms of opportunities rather than limitations. T or F?
True
According to House and Mitchell, the four communication/leadership styles that may be identified with the path-goal theory are directive, supportive, participative, and achievement-oriented. T or F?
True
Benne and Sheats identify three types of group roles; they are: 1) task-related, 2) group-building/maintenance, and 3) individual. T or F?
True
By encouraging open communication, a leader allows followers to share their ideas and insights. T or F?
True
Coercion can be used by followers as well as by leaders. T or F?
True
Cost/benefit ratios are a legitimate way to evaluate referent power. T or F?
True
Currently, no single approach provides a universal explanation of leadership behavior. T or F?
True
Effective communicators pay close attention to the messages being sent to them as they talk with others. T or F?
True
Effective leaders need access to all types of power. T or F?
True
Empowerment increases the demand for resources. T or F?
True
Experience plays an important role in developing expert knowledge that leads to improved performance. T or F?
True
Generally, the use of both task and interpersonal-oriented communication styles is associated with effective leadership. T or F?
True
George Graham Wallas claims there are four steps to the creative process: preparation, incubation, illumination, and verification. T or F?
True
Humans will select negative reinforcement over no reinforcement at all. T or F?
True
If a vision is too specific, it may leave followers floundering once the goals it articulates are achieved. T or F?
True
In a task-related role, the initiator is the person who proposes innovative strategies and solutions. T or F?
True
Laissez-faire leadership behavior is passive behavior that undermines the organization as well as subordinates. T or F?
True
Leader flexibility indicates that different audiences and situations call for a variety of responses. T or F?
True
Leader-member exchange theory describes how leaders develop relationships with followers. T or F?
True
Researcher Ralph Stogdill in his 1974 review of traits research concluded that both personal traits and situational factors influenced leadership strength. T or F?
True
Researchers have concluded that the democratic style of leadership communication is often the most effective. T or F?
True
Sharing power fosters greater cooperation among group members. T or F?
True
Speakers are stereotyped as powerless or powerful based on their word choices. T or F?
True
Tag questions make a declarative statement much less forceful. T or F?
True
Team leadership involves concern for both production and people. T or F?
True
The LBDQ indicated two primary dimensions of leadership. These dimensions were labeled "consideration" and "initiating structure." T or F?
True
The Skills Approach asserts that leaders are made not born. This theory is commonly accepted. T or F?
True
The authoritarian style leader can expect high productivity when the leader directly supervises followers. T or F?
True
The five categories of contemporary leadership traits are 1. Cognitive abilities 2. Locus of control 3. Personality 4. Motivation 5. Social Intelligence
True
The functional approach looks at the communicative behaviors of leaders. T or F?
True
The laissez-faire leadership communication style involves the absence of direct responsibility on the part of the leader. T or F?
True
The most effective leadership communication style, according to Blake and McCanse, is team management. T or F?
True
The most significant early relational approach to leadership was the vertical dyad linkage (VDL) model. T or F?
True
The rational dimension of leadership is critical. T or F?
True
The relational dimension of leadership is critical to a leader's success. T or F?
True
Theorist Frank Dance defines symbols as "abstract, arbitrary representations of reality agreed upon by human users." T or F?
True
Theory X and Theory Y represent basic approaches for dealing with followers. T or F?
True
There is no leadership without power. T or F?
True
Transactional leadership is considered primarily passive. T or F?
True
Transactional leadership provide rewards for effort, recognizes good performance. T or F?
True
Transformational leaders are masterful communicators. T or F?
True
External monitoring is one of four change behaviors. T or F?
True 1. envisioning change 2. risk taking 3. encouraging 4. innovative thinking
John French and Bertram Raven have identified five primary sources of power; they are: a. coercive, reward, legitimate, expert, and referent. b. coercive, reward, legitimate, expert, and illegitimate. c. coercive, reward, legitimate, expert, and natural. d. coercive, reward, legitimate, expert, and charismatic.
a. coercive, reward, legitimate, expert, and referent
The cost/benefit ratios suggest that leaders should rely heavily on: a. expert and referent power. b. co-workers input. c. feelings of affection, esteem, and respect for others. d. focus groups.
a. expert and referent power
Researchers have reported that the use of powerless language in experimental settings: a. lowers source credibility. b. is very common. c. inhibits creativity. d. cannot be detected.
a. lowers source credibility.
What type of leader changes organizational structure, changes organizational processes, and changes interpersonal communication patterns? a. superleader b. charismatic c. authoritarian d. laissez-faire
a. superleader
The authors of this chapter define power as: a. the ability to influence others. b. having a vision. c. leading others to a goal. d. having more expertise than others.
a. the ability to influence others.
Expert power is based on the person, not the: a. experience. b. position. c. power. d. credentials.
b. position.
Expert power is based upon a. the position not the person. b. the person not the position. c. the ability to control others. d. the number of years in the leadership position
b. the person not the position.
Leadership should be viewed as a _______________ relationship. a. dual b. open c. reciprocal d. joint
c. reciprocal
James Kouzes and Barry Posner predict that you will associate leaders with factors such as:
change, crisis, and innovation
What is the most important act of a transformational leader? a. creating a teamwork atmosphere b. communicating a vision to followers c. presenting the strengths and weaknesses of the organization d. providing ways to access the leader
communicating a vision to followers
The authors believe that charisma is the product of: a. luck. b. skill. c. effort. d. communication.
communication
A well-conceived vision statement evolves from an organization's: a. HR department. b. core values. c. corporate board. d. CEO.
core values
Coercive power is based on the ability to: a. be persuasive. b. reward. c. behave ethically. d. administer punishment and give negative reinforcement.
d. administer punishment and give negative reinforcement
Legitimate power resides in: a. the organization's by-laws. b. nature. c. human groups. d. the position rather than in the person.
d. the position rather than in the person.
Creative thinking is frequently referred to as: a. creative problem solving. b. communication system. c. divergent or lateral thinking. d. creative leadership.
divergent or lateral thinking.
The basic idea of George Graen's vertical dyad linkage model of leadership is that leaders generally establish two different types of relational role exchanges with followers; those relational roles are labeled: a. close and far. b. equal and subordinate. c. in-group and out-group. d. inner-group and outer-group.
in-group and out-group
What theory deepens our understanding of leader and follower styles by shifting the focus to intrapersonal communication? a. communication b. self-guided c. intuition d. information-processing
information-processing
Emotionally skilled leaders know how to:
maintain positive moods and how to repair negative ones.
If a leader wants to encourage creativity, the leader needs to help followers focus on generating: a. good attitudes, wisdom, and ideas. b. new products, good attitudes, and strength. c. new products, ideas, and procedures. d. strength, ideas, and wisdom.
new products, ideas, and procedures.
The term laissez-faire (abdication) is defined as a: a. transactional leadership factor. b. transformational factor. c. nonleadership factor. d. Wallenda factor.
nonleadership factor
According to Richard Chang, what is the most important competitive advantage an organization can have? a. charisma b. dedicated workforce c. passion d. loyalty
passion
According to Abraham Maslow, five hierarchically arranged human needs exist; they are: a. physiological needs, safety needs, belonging and love needs, self-esteem needs, and intellectual needs. b. physiological needs, safety needs, belonging and love needs, self-esteem needs, and nurturing needs. c. physiological needs, safety needs, belonging and love needs, self-esteem needs, and genetic needs. d. physiological needs, safety needs, belonging and love needs, self-esteem needs, and self-actualization needs.
physiological needs, safety needs, belonging and love needs, self-esteem needs, self-actualization needs.
Identifying new problems is called the __________ to creativity. a. problem-finding orientation b. abilities approach c. brainstorming approach d. generation of new ideas approach
problem-finding orientation
Followers and leaders are both guided by: a. poor judgment b. schemas c. insight d. dogma
schemas
In order to be an effective leader when working with individuals of another culture, one must:
set aside preconceived notions
The authors suggest that the most significant approaches for analyzing charismatic leadership are: a. sociological, behavioral/attribution, and communication. b. sociological, behavioral, political, and communication. c. sociological, attribution, political, and communication. d. sociological, dark, and communication.
sociological, behavioral/attribution, and communication.
In regard to the functional approach to leadership, "the initiator" is an example of which group role? a. task-related b. group-building and maintenance c. individual d. goal-related
task-related
The traits approach argues: a. that leadership can be taught. b. that personal traits and situational factors determine leadership potential. c. that it is difficult to identify a leader. d. that different leaders appear in different contexts.
that personal traits and situational factors determine leadership potential.
The relational approach to leadership shifts the focus from: a. the characteristics of leaders and followers to the relationship among leaders and followers. b. the characteristics of management and supervisors to communication between management and supervisors. c. the characteristics of organization and work place to communicating with management and supervisors. d. establishing the agenda and procedures to brainstorming strategies and solutions.
the characteristics of leaders and followers to the relationship among leaders and followers.
What do leaders need to be aware of when empowering their followers? a. the followers' perception of trust b. followers basic needs c. followers work flows d. followers perceptions of transformational leadership
the followers' perception of trust
As Gail Fairhurst and Robert Sarr explain, effective leaders use language as:
their most tangible tool
Which leadership style is characterized by contingent reward and management by exception? a. transactional b. transformational c. charismatic d. direct
transactional
