Comm 169

Intervention helps transform conflicts in many ways. Which of the following would not qualify as "transformation?"

Changing how parties express their conflict.

All of the following are effective ways for assessing a conflict except:

Determining which party is at fault

Which form of alternative dispute resolution gives parties the most control in determining their own solutions to their conflict?

Facilitation

From a competitive approach, Principled Negotiation may appear weak. According to the authors of your text, strength or toughness comes in the form of:

Firm flexibility

A cultural form of dispute management involves parties working on their conflicts in front of others can be found in:

Hawaii

Which of the following are potentially constructive ways to balance power in a negotiation?

Hire a mediator to help you.

"I Stole Your TV" is an example of:

of a specialized form of mediation designed for cases in which one person is guilty of a crime

All of the following are limitations to mediation EXCEPT:

It requires the person to be involved in their own decision making process.

Which of the following statements is false about assessing interests in negotiations?

Relational and identity issues are rarely part of the positions.

Jim and Susan are getting a divorce, and have been going to court to obtain a custody settlement. Jim suddenly realizes that his fight for the children has more to do with hurting Susan than with the children's well-being (they both are good parents to the children). Jim is portraying which stage in the forgiveness process?

The strand of forbearance

Negotiation that is transformational is defined as

creating something new from what existed before

According to Dick, the first step in the mediation process is:

interviews with each party

A person in a "system" who is in few or no triangles is called the:

sole problem isolate system reject problem member ***none of the above

When analyzing coalitions in a conflict, the member who is "out" is called:

the isolate

According to the list of stages in the forgiveness process, what is the chronology of the following statements, (1) "Why hasn't something like what happened to me happened to her," (2) "How would life be different if I forgave him," (3) "I can't believe this happened to me," and (4) "I made it through this experience and no longer harbor resentment?"

3, 1, 2, 4

In which of the following situations is third-party intervention appropriate?

A couple who disagrees over the custody of their child, yet doesn't want a judge to have the final say. Members of two different fraternities are being destructive to one another's property. Two girls are fighting over a doll and, unexpectedly, the doll is ripped in half. Co-workers they are being paid drastically different salaries for the same job. ***All of the above

Because mediation relies on agreements developed by all of the parties to the conflict, mediation brings which of the following advantages to other forms of dispute resolution?

A mutual stake in the resolution is promoted

Your down-coat company is having an unusually large amount of business due to an extremely cold winter. Your boss expects you to keep up with your work, but won't allow overtime, due to cost-cutting throughout the company. You suggest that they hire another person, although you realize the large volume of business is temporary. When you discuss this with your boss, you both decide that your boss can help you temporarily, thus finding an inexpensive solution to your problem. This is an example of which communication pattern?

Bridging

When an authority listens to both sides of a dispute, questions the parties to the conflict, and then renders a judgment that both parties have agreed ahead of time to accept, which of the following intervention strategies is in play?

Arbitration

According to the Difficult Conversations Guide, which of the following is most important?

Ask yourself "what happened?"

Nicole and Ryan disagree over where they should spend their holidays. Lately, each time Nicole tries to discuss the issue with Ryan, Ryan responds with a joke or changes the subject. Ryan is using which style of conflict, identified by Rahim in your text?

Avoidance

Which of the styles serves as a defense against engagement, especially when there is a potential negative response from the other party?

Avoidance

In a conflict spectrum, negotiation is between which of the following two poles?

Avoidance and domination

A professor that consistently double books appointments with someone she does not want to deal with may be engaging in:

Avoidance behavior

Three bank employees had heard a lot of complaints from customers about how they were treated by other employees of the bank. These three people began to talk regularly about the problems they were hearing about and what they could do to avoid them in the future. Formation of this council is an example of which coalition principle?

Coalitions begin for good reasons.

According to Sillars (1985) satisfied couples used which style of conflict more often than did dissatisfied couples?

Collaboration

Brett has once again clobbered his brother Tyler over the head with a toy. Immediately their mother pulls Brett aside and tells him to go over to his brother and apologize. Brett glances in Tyler's direction and says (with a bit of sarcasm) "Sorry." Brett's apology is an example of which of the following forms of apology?

Compelled apology

If investment in the relationship is relatively low which of the following is the least appropriate because of the time invested in its use?

Compromise

Which of the styles is associated with a sharing of power?

Compromise

You are more likely to dominate than oblige when you score high on which of the following?

Concern for self

Caitlin ran to her mother to tell on her brother, Sam. Caitlin said that Sam hurt her hand when they passed each other on the stairwell. Understanding conflict, Caitlin's mom decided to sit down with both of the children and ask them what happened, starting from when they saw each other on the stairs. She found out that Caitlin, in fact, hurt her hand when she hit Sam. Sam did nothing in return! Which principle of the system theory does Caitlin's mom recognize?

Conflict in systems occurs in chain reactions.

In a conflict situation, if you try to use your authority to make a decision in your favor, you are using which conflict style?

Dominating

Which of the styles of conflict may be appropriate when it is important to take quick and decisive action?

Domination

Which of the following is a disadvantage to using domination as a style for managing conflict?

Domination prioritizes the specific goal over the relationship. Parties are generally not equal in power. Domination often reduces the options to an "either-or" status. Domination can fuel more competition and reduce flexibility. ***All of these are disadvantages to using domination for managing conflicts.

Which of the following is good advice for managing verbal and/or physical abuse:

Focus on the content of the conflict, not the character of the persons involved. Change the context in which the relationship is maintained. Put physical distance between you and the other person. Seek professional counsel to help you change the patterns in the relationship. ***All of the above are good strategies.

When Lisa says to her husband, "You'd make a lousy father," she is communicating which type of hurtful message?

Evaluation

All of the following are key concepts to Systems Theory except:

Individualism

Rashid is responsible for taking care of his younger brother one afternoon a week, but he does not like to come across the "authority figure" with his brother. Instead, he would prefer to be viewed as fun- loving. When his brother begins to jump on the couch for the fourth time one afternoon, Rashid tells him (again!) to quit or the little brother won't be able to go to his favorite restaurant tomorrow for their uncle's birthday. Which of the following best describes the credibility of Rashid's threat?

It is not credible because Rashid appears unwilling to invoke the punishment.

According to Wilmot and Hocker, one of the major limitations of arbitration is that:

It tends to resolve conflicts on a solely content basis

Al of the following are assumptions about collaborative negotiation except:

Limited resources do not exist

Which of the following is NOT an advantage of mediation?

Mediation enhances relationships among people.

Which of the following statements is FALSE?

Mediators need to be content experts in the area of dispute.

A repetitive loop of observable communication with a redundant outcome is called:

a micro-event

Collaborative conflict management requires:

all parties to give their best communication efforts.

According to March and Simon, individuals often rely on only a small part of the recorded information which they perceive as relevant in problem solving. This tendency is referred to as:

bounded rationality

According to Filley, groups that achieve integrative solutions spend proportionately more time in __________________ than do group engaging in other solution methods.

Problem definition

Conflict ________________ are patterned responses or clusters of behavior that people use in conflict.

Styles

Conflict patterns that tend to mirror one another are called:

Symmetrical

Individuals are more likely to renegotiate a relationship through forgiveness when they know which of the following?

There is essential agreement regarding the nature of the violation to the relationship. The other has acknowledged the hurt experienced. An apology for the hurt will be included. The other is willing to apologize for the offensive behavior. ***All of the above

Which of the following is NOT true of competitive bargainers?

They will recognize and enhance interdependence.

"If you think you are going to walk out on me, I'll make sure your parents know everything you did when we were living with them" is an example of what type of hurtful message?

Threat

According to the Conflict Assessment Guide, the question, "What attitudes towards conflict to participants seem to hold?" helps clarify which of the following components?

Orientation to the conflict

In the phase of list preparation, Dick suggests that there are 3 main elements that include, a list of favorable items, a list of unfavorable items, and

empathy list

In integrative negotiation, one of the primary tasks is to:

establish a balance of power

Individuals with a conservative outlook toward solutions may be more inclined toward what experts call ________________.

mini-max perspective

Which of the following is characteristic of forgiveness?

Acknowledging the truth about what happened.

The question, "Am I willing to consider forgiveness as an option?" is most closely related to which of the following stages of forgiveness?

Decision

Dave is extremely frustrated with his co-workers; conflict is occurring everywhere, and he doesn't feel like he is valued in his job. He starts thinking to himself he should look for a new job. When one of his co-workers asks him about an upcoming work event, Dave says, "I don't really have time to work on this. It's not like I'll be here anyway," Dave is using which "obliging" behavior?

Disengaging

Which of the dimensions of interpersonal conflict is most relevant to the discussion of offering and accepting forgiveness?

Interdependence

Sarah has recently been robbed and is leery of leaving her apartment if unnecessary. According Layton's forgiveness process, Sarah is in the midst of which of the following steps?

Injured innocence

Why is "expanding the pie" an effective way of negotiating collaboratively?

It attempts to expand scare resources available, altering the conflict structure

Which of the following contexts would be appropriate for mediation?

Marital disputes Workplace disputes Teacher/student disagreements Conflict amongst members of a Homeowners' Association ***Any of the above may be appropriate contexts for mediation.

Which of the following terms best describes a marriage where both partners accept a conventional, calm, ordered marriage that maintains little conflict?

Passive-congenial relationship

Which of the following is a potential advantage for using adjudication to manage conflicts?

Power imbalances may be corrected.

Which of the following are NOT necessary for an effective apology?

Promises not to engage in the offensive behavior again.

All of the following are examples of verbal aggression except:

Requests for information

Which of the following stages of conflict is characterized by parties engaged in serious power struggles, polarization and lack of information-sharing?

Stage III

Which of the following is a disadvantage of collaborative bargaining?

The bias toward cooperation may result in internal pressure to compromise when you don't really want to. It can avoid confrontation. There is an increased vulnerability to deception and manipulation by a competitive opponent. It requires substantial process knowledge and skill to be effective. ***All are potential disadvantages of collaborative bargaining.

Which of the following is not a good option during the conflict process?

Venting or avoiding

A person who gets caught up in what has happened to her/him and uses the story to get sympathy from others may be caught up in the "eddy" of:

Victimization

Which of the following statements is an example of a "systems rule" in conflict?

When Dad is angry at the youngest child, the older child intervenes. Mom always talks to the kids on behalf of Dad. No one talks about the conflict until months after it occurs. Dad always initiates the conflicts. ***All of the above are possible "rules" in a system that is experiencing conflict.

Which of the following represent what Infante recommended for effective argumentation during negotiations?

use the principles of argumentation with compassion. reaffirm your opponent's sense of competence. allow opponents to finish their arguments. emphasize shared attitudes. ***all of the above