comm 2400 exam 2 study set

Deal and Kennedy argued that business success could be enhanced through the development of a

"Strong culture"

________ are usually described as being interactional, contextual, episodic, and improvisational.

cultural perfomances

Ford Motor Company's interactions with a wide range of customers is an example of which of the following flows of communication?

institutional positioning

Feminists who work to enhance the opportunity for a variety of marginalized voices to be heard within societal dialogue are called

standpoint feminists.

When you consider the length of time, importance of the link, or amount of communication, you are considering the

symmetry of the network link. strength of the network link. multiplexity of the network link. * mode of the network link. WRONG ANSWER

____________ is when two people in a network have the same kind of relationship or similar levels of interaction (both initiate and both respond at equal rates).

Symmetry

"Be self-managing to reach organizational goals" would be a message that would represent which paradox of participation?

* power WRONG ANSWER identity agency structure

Disseminating a standardized form to a broader public represents which degree of separation in the scaling up process?

6th degree of seperation

___________________refers to the ongoing interaction among individuals facilitated by language.

Conversations

How a message is sent (email, face to face, telephone) is called?

MODE

Weick proposes a ______ process in which rules and cycles are saved for future organizational use as causal maps.

RETENTION

Performance evaluations most likely are an example of the ____________________flow of communication within an organization.

activity coordination

Taylor would like to sign up for an organizational communication class, and she wants to decide who is the single best instructor in the department from which to take the class. Taylor's decision-making process would best be characterized as

an optimizing model.

A personnel director asking applicants to submit resumes in a particular format would be an example of an ___________ that assists in sensemaking.

assembly rule

Rodrick, a management consultant, believes that organizations should engage in participative decision making because the increased information flow which results from employee participation leads to better decision making. Rodrick believes in the _______________ model of participative processes.

cognitive

According to Peters and Waterman, excellent organizations should avoid

complex structures and divisions of labor

Social constructionists argue that reality is ____________.

constructed through communication.

Phase models of small-group decision making assume that

decisions are made through a rigid and unitary sequence of group activities.

The way information is passed in a network is called the

density level of analysis mode *content Wrong Answer

Feedback is an important part systems theory. When the feedback helps to correct errors in the system, it is called _______.

deviation-amplifying feedback WRONG ANSWER. circular feedback permeable feedback. * deviation-reducing feedback

Sometimes women in an organization are told what size and shape they must maintain in order to work there, Tretheway suggests this is a demonstration of which of the following

disciplined bodies

Three people were fired at ABC Corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of

equifinality

In Weick's theory of organizing,_____________refers to the uncertainty that is inevitable in the environment.

equivocality

Approaching organizational culture with the idea that there may be multiple manifestations of culture that are difficult to interpret represents which perspective of culture?

fragmentation

Susan works as a firefighter in a male-dominated organization. She is often sexually harassed on the job by her male coworkers. When asked about the appropriateness of this behavior, Susan sighs, "Boys will be boys. What can I do about it, anyway?" According to the critical approach, Susan is

hegemonically contributing to the control of the patriarchal organizational power structure.

Participation in a democratic workplace is not just about who is working with whom. It is also based on which of the following:

humanistic ideals

The belief that many government officials had that the levees in New Orleans would protect it from the devastating flood waters of Hurricane Katrina represent which symptom of groupthink?

illusion of invulnerability

When Sara communicates with John and then shares that information with the other members of their program, Sara is serving as a _____

isolate * bridge WRONG ANSWER liaison mode of communication.

When a network member communicates between two members of a network, that person serves the role of ______

liason

Gail has been working as a seamstress for 20 years, but her job is soon going to be changed drastically as the plant she works in becomes automated. According to Marxist theory, Gail may become alienated when this happens because

management has control over the means of production.

When Sara and John communicate, they talk about the communication program, the research they do on healthcare and teaching and on social topics such as family and friends. This demonstrates a wide range or high ____

multiplexity.

Open systems are characterized by ____, or the ability to sustain themselves and grow.

negative entropy

Simon (1987) points out that intuitive decision making is

neither logical or illogical

The container metaphor points out that

organizational communication occurs within the container of an organization

Demetrius is a graduate student in organizational communication. After much study, he's concluded that though there is a great deal of conflict in most organizations, the conflict is usually productive and leads to enhanced understanding and better decisions. Which frame of reference to organizational study is Demetrius adopting?

pluralist frame of reference

When a researcher delves into the reasons why a network communicates, the researcher can gain insight into the _______

properties of the network (THIS ONE?) * properties of the links Wrong Answer network roles explanatory mechanisms.

The role of the critical theorist in the emancipation process is similar to the role of a

psychoanalyst

Of the three strategies used for exerting control in organizations, the one characterized by directly exerting authoritarian control i

simple control.

Allie works for a large manufacturing firm and enjoys the feeling of being a "cog" in the machine and being able to leave work behind when she leaves the plant. When she is forced to participate in a new workplace democracy program, she thinks, "If this is democracy, how come they can make me go to these meetings." What paradox of participation does Allie illustrate?

the paradox of power

If a researcher is interested in learning how power impacts outcomes like job satisfaction and performance, he or she is using a ________ approach.

traditional

The four key components of Deal and Kennedy's "strong cultures" are

values, heroes, rites/rituals, and the cultural network

Robin Clair's research on sexual harassment and women's narratives indicates that

women frame sexual harassment in a way that keeps harassment out of the mainstream of organizational life.

When people make personal financial decisions, they often rely on

"heuristics."

When two members of a network communicate, what they talk about is titled?

content level of analysis mode * density WRONG ANSWER

Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ______ knowledge.

cultural