Comm Chapters 7-13

"Pleased" is a word that suggests a different degree of emotional __________ than "thrilled."

intensity

Which statement is TRUE about nonverbal behavior and emotions?

it can be easier to act yourself into new ways of feeling than to feel yourself into new ways of acting

Having a supervisor who is an active, empathic listener is correlated with which of the following?

less stress and higher satisfaction at both work and home

What do managers rank as the ability they seek most in new hires?

listening

Standing tall and walking proudly are examples of which category of impression management?

manner

You are not a multitasker. In other words, you prefer a __________ schedule to a __________ one.

monochromic, polychronic

The most inclusive definition of nonverbal communication is messages expressed by __________ means.

nonlinguistic

Pauses in speech are aspects of which category of nonverbal communication?

paralanguage

Which feeling do scholars acknowledge is a typical and common human emotion?

disgust

Research on cancer patients indicates that __________can trump __________ when emotions run high.

diversion, disclosure

What is the term for culturally understood substitutes for verbal expressions?

emblems

At a restaurant you observe a couple holding hands across the table and gazing into each other's eyes. These nonverbal displays of affection help create and reflect which dimension of a relationship?

emotional climate

What does EQ measure?

emotional intelligence

What do researchers call the managing and even suppressing of emotions in situations where it is both appropriate and necessary?

emotional labor

T/F Liars' pupils tend to constrict because of the arousal associated with fib-telling.

false

T/F Listening is an automatic and involuntary process.

false

T/F Mindless listening is a negative activity that should be avoided.

false

T/F Nonverbal communication more commonly serves practical than social functions.

false

T/F Reappraisal often leads to higher stress and decreased productivity.

false

A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening.

hearing

Your friend was just awarded a scholarship to a top college, but she doesn't seem to be as happy as you'd expect. You tell her to literally jump for joy as a way of doing what?

influencing herself

We often choose—understandably and sometimes wisely—to listen mindlessly rather than mindfully due to which barrier to listening?

information overload

You were devastated when Game of Thrones ended and began writing fanfiction to keep the saga alive. What type of relationship might you have with these media characters?

parasocial

"Is it just wishful thinking, or is she checking me out?" is an example of which activity?

perception check

When a construction worker directs traffic, her nonverbal communication serves a __________ function, but when she smiles at you while doing it, her nonverbal communication serves a __________ function.

practical, social

Interpersonal listening is defined as the process of __________ and responding to others' messages.

receiving

The little voice that whispers in your head is called __________.

self-talk

Briefly adopting expansive poses such as hands on hips or spreading out your arms can increase your __________ and tolerance for pain.

sense of power

Dressed in your best suit, you firmly shake the hand of a prospective new employer when introducing yourself, then maintain stiff posture and minimize direct eye contact during your interview. According to research, which nonverbal behaviors work better to win over this person?

shaking hands firmly and dressing professionally

T/F Being around a calm person who makes you feel more at peace is an example of emotional contagion.

true

T/F Emotions that are primary in one culture may not be primary in another or even have an equivalent.

true

T/F It is possible not to communicate any nonverbal messages when being observed.

true

T/F Listening, as defined in your textbook, is broadly defined to include the written word.

true

T/F Ruminating on the good rather than the bad in life can enhance one's emotional, relational, and even physical health

true

Your parents live in a hotspot for COVID 19 where case counts are surging, but they only listen to news that puts a positive spin on the pandemic. What kind of listening are they employing?

insulated listening

One early study claimed that _________ percent of the emotional impact of a message comes from a verbal source.

7

Malik raises his eyebrows and whistles when a friend picks him up in a new car. Which statement accurately describes this communication?

Both his eyebrow movement and his whistle are nonverbal

Which statement is TRUE about gender and emotion?

The differences in the ways men and women read and express emotions are due in large measure to social conventions.

Which country is known internationally for its "culture of cheerfulness"?

United States

Pioneering therapist Carl Rogers recommended what type of listening?

active

You stopped sharing sensitive information with your roommate because she would often use it to attack you later. Your roommate is guilty of what type of listening?

ambushing

Which type of listening can be impractical when a deadline is fast approaching?

analytical

Telling yourself that you're excited to be meeting your partner's family for the first time rather than nervous is an example of a positive ____________.

cognitive interpretation

Reappraisal is an activity related to which component of emotions?

cognitive interpretations

After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?

relational

What is the best example of a turn-taking signal that occurs at the end of a clause?

rising or falling pitch

Which recurrent thoughts not demanded by the immediate environment can increase feelings of sadness, anxiety, and depression and makes them last longer?

rumination

Whereas hearing is a physiological process, attending is a psychological one that is part of the __________ stage of perception.

selection

While __________ involves focuses on only topics of interest, insulated listening involves tuning out unpleasant topics.

selective listening

Being in touch with your emotions, also known as __________, is one of the 5 attributes of __________.

self-awareness, emotional intelligence

Which type of listening ignores the contributions of others and monopolizes speaking time?

stage hogging

T/F A side-to-side head shake, a nonverbal way of saying "no," is an emblem.

true