COMM Chpt. 9

What are three stages of workplace socialization? State-of-the relationship talk, depersonalization, and cost escalation Competence, performance, and de-escalation Anticipatory, assimilation, and exit Information peers, collegial peers, and special peers

Anticipatory, assimilation, and exit

Chanté and Corey are co-workers who both have complaints about various aspects of their workplace, from procedures to noise to unpleasant smells coming from the coffee area. Chanté visits with her supervisor when she has an issue she would like to address. Her supervisor has asked her to come to these impromptu meetings with a thoughtful solution to any complaint. Corey complains often, but to Chanté instead of to his supervisor. Chanté has suggested Corey talk to his supervisor, but he says he doesn't feel she would be receptive to his ideas. Which of the following statements about this situation is true? Chanté is more likely to be fired in the near future than Corey. Chanté's approach is more aggressive than Corey's. Corey is more likely to think about finding a different job. Corey and Chanté are likely information peers.

Corey is more likely to think about finding a different job.

Because workplace culture is built on assumptions that are deeply held and resistant to change, this means that all employees will view or define the culture similarly. True False

False

Gossip is, by definition, negative and detrimental to workplace productivity. True False

False

In the anticipatory stage, an individual doesn't need to worry about whether the needs and values of an organization align with what they would need from a prospective workplace. True False

False

Workplace dissent is a disruptive force that weakens the culture and cohesion of any workplace. True False

False

Match each situation to its appropriate information-seeking strategy. Employees deviate from workplace norms to see whether the source will notice. Employees obtain the information from a person other than the source. Employees obtain information by reflecting on their peer interactions with the source. Employees obtain information by witnessing an interaction between the source and a coworker.

Testing Indirect Surveillance Observing

Patrice and Frank worked together on a grueling project and found they got along exceptionally well. Now that their project is over, they continue to stop by one another's cubicles to chat and have lunch in the company cafeteria several days a week. Patrice and Frank are both happily married, and their spouses have grown accustomed to hearing about their spouse's "work wife" and "work husband." Which of the following statements is true regarding Patrice and Frank's work-spouse relationship? They are engaged in a type of special peer relationship. They are likely to become romantically involved. They are likely to extend their friendship outside of the organization. They are engaged in a mentor-protégé relationship.

They are likely to extend their friendship outside of the organization.

Internalizing the norms and values of a workplace is part of the assimilation stage of socialization. True False

True

Workplace communication can be considered organizational communication. True False

True

Informal communication networks are different from formal ones because they ______. can convey both positive and negative information exist in opposition to the organization exist only outside the workplace are not sanctioned by the organization

are not sanctioned by the organization

Which level of workplace culture is the easiest to observe? assumptions values interaction artifacts

artifacts

Employees use information-seeking strategies to get feedback from co-workers in the ______ stage of workplace socialization. anticipatory exit assimilation normative

assimilation

What level of organizational culture are beliefs and perceptions that workers have about themselves, relationships with co-workers, and the workplace? values assumptions artifacts expectations

assumptions

The small company Selim works for may have to move from its historic building on the riverfront because of water damage. Which aspect of workplace culture would change due to this move? contextual elements role artifacts interactive elements symbolic artifacts

contextual elements

The exit stage of workplace socialization begins when an employee ______. engages in upward dissent feels dissatisfied with the job and expresses displaced dissent decides to disengage from the workplace or gets notified of separation considers a change in jobs and begins daydreaming about it

decides to disengage from the workplace or gets notified of separation

Bertrand's supervisor has been showing Bertrand a lot of favoritism, even telling Bertrand that he's been shielding Bertrand from being fired by hiding Bertrand's mistakes. This dishonesty and the possibility of ulterior motives on his supervisor's part makes Bertrand feel very uncomfortable, even though the supervisor seems to be acting for Bertrand's benefit. What kind of communication climate is the supervisor creating? motivational supportive manipulative defensive

defensive

Simone and Nan have had a long workplace friendship, based on their mutual commitment to their children's involvement in soccer in their K-12 years. Now Simone's children are in college on soccer scholarships—active, happy, and excelling—while Nan's daughter lives at home and is unemployed. They are both disengaging from the relationship by talking only about work-related tasks, an approach called ______. state-of-the-relationship talk cost escalation restriction depersonalization

depersonalization

Expressing your concerns about workplace problems with people who do not work with you is called ______ dissent. displaced lateral upward articulated

displaced

Expressing your concerns about workplace problems with people who do not work with you is called ______ dissent. lateral upward displaced articulated

displaced

Expressing concerns directly, openly, and clearly with your superiors because you believe they will take your concerns seriously is known as lateral dissent. True False

false

Which of the following terms describe categories of communication networks that exist in workplace communication? formal and informal linear and transactional static and dynamic interpersonal and small group

formal and informal

Sylvester is a partner at a law firm. He meets a newly hired attorney, Jay, and based on their limited conversations, Sylvester sees a lot of potential in Jay. He asks Jay to have lunch with him and offers to help him avoid some common mistakes he has seen other young associates make. If Jay accepts Sylvester's offer, they will enter into a ______. peer relationship romantic relationship workplace friendship mentor-protégé relationship

mentor-protégé relationship

The kind of workplace relationships most likely frowned upon by organizations are ______. superior-subordinate relationships romantic relationships mentor-protégé relationships work-spouse relationships

romantic relationships

Lowell and Paul have worked together in the same IT department for four years. They have socialized outside work, and they play golf together when the weather permits. They have developed inside jokes that never fail to make them both laugh, even though others in their department don't understand why. They are honest with each other when asked for feedback or advice and celebrate after work when one finishes a big project successfully. Lowell and Paul are ______ peers. special information relational collegial

special

Sometimes employees get tired of dressing in clothes they find uncomfortable and wish that their company would relax its dress code a bit. This is an example of how ______ can impact the level of formality in a workplace. role artifacts interactive elements symbolic artifacts contextual elements

symbolic artifacts

Jon brings his supervisor, Casey, a list of updates and messages left for her from the day before. Jon's part in this communication exchange is an example of ______ communication. horizontal downward formal upward

upward

The editor of the newspaper where Sylvie interned last summer has an inspirational poster that features the words "Dream Big" beneath a mountainous landscape. What level of workplace culture did it express? artifacts values assumptions expectations

values

When you have regular interactions with your coworkers as a result of employment at the same organization, you are developing ______. workplace friendships worker solidarity superior-subordinate relationships workplace relationships

workplace relationships