COMM LM 4 PRACTICE

Important aspect of virtual teams 0 they need this time

"Face time"

Which of the following indicate that a meeting is most likely justified?

- A challenge involves multiple solutions or approaches - The creative talents of several people are desired on the task - There are no fixed outcomes for a task

Teams are likely to ___________ then individuals working alone

- Be more accurate - Have greater productivity

Members of a winning team

- Have unified commitment - Believe in the team's purpose

Characteristics of groups as opposed to teams

- The work is shaped by the manager - The members produce individual products - The members are primarily concerned with their own challenges and goals

Steps team members may take against a violator of group norms

1. Members talk about the problem but do not approach the violator, hoping that the person will change without having to take action 2. Members tease the violator about the problem behavior, hoping that the subtle message will be received 3. Members confront the violator about their concerns about the violator's behavior 4. Members begin demanding a change in behavior, which may trigger a defensive response on the part of the violator 5. Members either ask the violator to leave the group or, if this is not possible, begin to shun and isolate the violator

Research about groups

10 person groups and teams producer better results than groups of several hundred people

Emergent leader

A person who has been chosen by the members of a group to be their leader

Which of the following statements does not accurately reflect Paul Hersey and Kenneth Blanchard's situational leadership model?

By the time a worker has mastered a particular task, he or she is functioning at a medium level, and any reinforcements are now primarily external

The degree to which members consider themselves part of a team . and want to remain with that team is called the __________ of the group

Cohesiveness

The challenge of establishing norms is especially great when members

Come from different cultural backgrounds

Personal goals are harmful to a team or organization if they ____________ the goals of that team or organization

Conflict with

If you decide to deal with a team member's hidden agenda directly, it's almost always best to

Confront the member privately

Power that comes from being linked in some way to . important or influential people insider or outside the organization is known as ________ power

Connection

Early research favored the __________ style of leadership

Democratic

When a group has an identity, both members and outsiders view it as a(n) __________ entity

Distinct

Example - Reverse

Excellent question, Marie. Do you think that sales approach would work well in your department?

Contingency approaches are based on the idea that the "best" management style is

Flexible

Which of the following best explains communication researcher Ernest Bormann's theory of the method of residues?

Groups select a leader through a process of elimination

It is possible for the members of a team to agree with one another too much, a phenomenon researcher Irving Janis has labeled

Groupthink

Personal goals that are not made public are called

Hidden agendas

Which of the following is not one of the major approaches to the subject of leadership?

Identity approach

Which of the following statements about coercive power is not correct?

In order to exert coercive power over someone, a person must have formal authority over them

What does expert power have in common with most other forms of power, including position, coercive, and reward power?

In specific situations, lower-ranking people can exert this power of their superiors

In a team, the power to shape events

Is possessed by every member

Authors Roger Fisher and Alan Shard present their ideas of "__________ leadership" as a way to avoid the extremes of doing nothing or bossing others

Lateral

Traditionally, in one group endeavors, success or failure is often attributed to

Leadership

Referent power stands out among the various forms of power because it most clearly points out the difference between designated leaders and

Members with influence

Informal, often unstated guidelines regarding what sort of behavior is acceptable in a group are known as

Norms

Newly formed teams do best when members can meet in _________, whereas established teams work equally well in

Person;cyberspace

The ability to influence that comes from the role or title someone holds is known as ___________ power

Position

Expert and information power

Power about what you know

Referent power

Power about who respects you and the way others feel about you

Connection power

Power about who you know

Coercive power

Power to punish - What you can do to others

A team that works on a specific task, usually a task for a finite period of time, is a(n) _________ team

Project

Bormann's method of residues, but a tip suggests that potential leaders should

Provide a solution in a time of crisis

Researchers have identified a number of steps to take in order to emerge as a leader. Many of these reflect ideas in Bormann's method of residues (participate early and often, demonstrate your competence, do not push too hard), but a fourth tip suggests that potential leaders should

Provide a solution in a time of crisis

A group that interacts over a period of time is likely to develop ________ . of appropriate behavior regarding such things to how promptly meetings begin

Shared standards

Paul Hersey and Kenneth Blanchard's _____________ theory suggests that a leader's concern for tasks and relationships ought to vary

Situational leadership

The functional roles that play an important part in accomplishing the job at hand are known as _________ roles

Task

The types of functional roles that group members use to work together

Task & relational

In the work of a team, "diagnoser" and "energizer" are ______ roles, and "harmonizer" and "empathetic listener" are _____ roles

Task; relational

Reasons very large groups tend to be less effective than small ones

There is a great diversity of backgrounds, skills, and opinions

Functional perspective

This defines influence in terms of what it takes to get the job done rather than simply what a person's formal title is

The ________ approach, popular in the 1930s, was based on the idea that leaders possessed certain qualities, such as physical attractiveness, that made them more effective

Trait

At financial services giant Charles Schwab, one person in every meeting serves as an observer-diagnoser. This is an example of

Transforming a functional role into a formal one

T/F: In contrast to groups with democratic leadership style, those with autocratic . leaders are more productive in stressful situations

True

Information power is different from expert power because information power involves

Valuable and difficult to obtain knowledge, rather than expertise based on training or education

Which of the following are characteristics typical of a group that succumbs to groupthink?

- An illusion of unanimity - A willingness to ignore ethical consequences - Self censorship

Which of the following are effective ways to counteract groupthink?

- Appointing a "devil's advocate" to take a position contrary to the thinking of the majority - Encouraging a diversity of voices which will broader outlooks and enrich dicussions

As outlined in the ideas of "lateral leadership", which of the following are suggestions by authors Roger Fisher and Alan Sharp for what a team member can do to lead others?

- Ask thoughtful, sincere questions to get others to think creatively and contribute ideas - Offer ideas to help the team while inviting others to challenge your thoughts

According to Ernest Bormann's theory of the method of residues, which of the following are leading causes for rejection as a potential leader in the first phase of selection?

- Being dogmatic - Incompetence - Being quiet

Which of the following actions can help you function more effectively on a team?

- Creating desirable norms early - Complying with established norms whenever possible

It's possible for a person to be an emergent leader and which of the following?

- Have an official title - Not be officially recognized - Be officially recognized

Which of the following statements are true regarding brainstorming?

- Ideas cannot be evaluated or criticized during the early stages of brainstorming - New combinations of ideas are sought - More ideas are generated when brainstorming is anonymous

Members (as opposed to leaders) as a group can exert reward power through which of the following?

- Increased goodwill - Voluntary assistance on a job

Which of the following are factors that promote an optimal level of cohesiveness in an organization?

- Interdependence among members - Shared norms or values - Shared or compatible goals

Which of the following are effective ways to guard against the collective blindness of groupthink and risky shift, especially in very cohesive teams?

- Leaders who are highly influential should avoid stating their opinions early in the discussion - The group should seek the opinions of outsiders

Among the advantanges of virtual teams is the fact that they

- Level or reduce, status differences - Make it easier for lower-ranking team members to express themselves

Which of the following statements about cohesiveness are accurate?

- Members of highly cohesive teams tend to be happier than their counterparts on less cohesive teams - Workers on cohesive teams have higher rates of job satisfaction and make better decisions - Cohesiveness is like a magnetic force that attracts group members, giving them a collective identity

Leader-member exchange theory views leadership as a collection of which of the following types of relationships with members?

- Multiple - Unique

Which of the following are team process variables associated with productivity?

- Norms encourage high performance, quality, success, and innovation - The team spends time defining and discussing problems it must solve or decisions it must make

Larger group size does not translate into grater effectiveness because, in a larger group

- People tend to behave in formal ways - Members have fewer chances to participate - A few talkative members are likely to dominate

Larger group size does not translate into greater effectiveness because, in a larger group

- People tend to behave in formal ways - Members have fewer chances to participate - A few talkative members are likely to dominate

Which of the following statements about position power are correct

- Position power is the ability to influence that comes from the position someone holds - We often do things for the boss precisely because he or she holds that title - A person in a specialized role may have the position power to tell the company CEO what will or will not work

A workgroup is a(n) __________________ collection of people with a common identity

- Small - Interdependent

Which . of the following statements about meetings are correct?

- Studies reveal that approximately half of all business meetings are considered unproductive - Managers reported that more than 25% of the meetings they attended could have been replaced by another means of communication - Studies shows that workers believe that they go to too many meetings

A team would likely be superior to an individual in a situation involving which of the following types of tasks

- Tasks requiring a broad range of talents and knowledge - Tasks that are complicated

Which . of the following statements are true when a group is seen as distinct?

- The addition or loss of a member feels significant - Members feel that their own image is in some way tied to that of the group

Task functions

- The direction giver provides instructions - The summarizer reviews what has been said

Which of the following are task functions as opposed to relational functions?

- The summarizer reviews what has been said, identifying progress or common themes - The direction-giver provides instructions regarding how to perform the task at hand

Which of the following statements accurately characterizes leader-member exchange (LMX) theory?

- There is a strong connection between the quality of a worker's relationship with the leader and overall job satisfaction - Communication in high quality LMX relationships is typically positive and reinforcing, whereas the opposite is true of low-quality LMX relationships - Research suggests that doing a good job is often the best way for a worker to improve his or her relationship with the leader

Which of the following statements accurately characterize leader-member exchange (LMX) theory?

- There is a strong connection between the quality of a worker's relationship with the leader and overall job satisfaction - Communication in high-quality LMX relationships is typically positive and reinforcing, whereas the opposite is true of low-quality LMX relationships - Research suggests that doing a good job is often the best way for a worker to improve his or her relationship with the leader

Which of the following statements are true of emergent leaders?

- They do not necessarily have an official title - They may be chosen officially or informally

Which of the following statements are true of emergent leaders

- They may be chose officially or informally - They do not necessarily have an official title

Which of the following statements about norms are correct

- They may shaped social interaction on a team - They may govern the way tasks are handled

Direct - Question

A question posed by the meeting leader to a particular attendee by name

Reverse - Question

A questions of the meeting leader that is referred back to the original asker

Management team

A team that works collaboratively on a daily basis . within organizations to help them perform their missions

Risky shift

A type of harmful conformity in which a group takes positions that are ore extreme than what individuals would choose on their own

A virtual meeting is best described . as a meeting that includes team members who

Are at different physical locations

A preferred method for balancing participation during a meeting is for the meeting leader to

Ask questions of the attendees

Members of a virtual team interact and function without

Being at the same place at the same time

Example - Direct

Bill, how has your department implemented the new sales plan?

The creative approach to problem solving that encourages free thinking and minimizes conformity is known as

Brainstorming

A tendency for a group that succumbs to groupthink is to________ negative information

Rationalize or discount

The opposite of coercive power is.....

Reward power

Groups that are responsible for managing their own behavior to get a task done are known as

Self-directed work groups

Unlike guests at a reception or attendees at a convention, members of an effective workgroup should have a clear sense of

Shared purpose

Paul Hersey and Kenneth Blanchard's _________ theory suggests that a leader's concern for tasks and relationships ought to vary

Situational leadership

Because of the positive connotations of the word "_____________" managers are sometimes tempted to apply that label to any collection of workers, but it actually has a very specific meaning

Team

a teleconference is basically a multiparty

Telephone call

Example - Relay

Terry raises a good question. Does anyone have an answer?

Lassiez Faire Leadership

The leader gives up power and transforms the group into a leaderless collection of equals

Democratic Leadership

The leader invites members to help make decisions

Authoritarian Leadership

The leader uses the power at his or her disposal to control members

Which of the following is not one of the three factors that psychologist Fred Fiedler identified as important in deciding whether to emphasize task or relationship issues in a given situation?

The power structure

Teams run into a problem if there is nobody to fill an important functional role if

There are too many people filling a particular functional role

Which of the following is not one of the reasons very large groups tend to be less effective than small ones?

There is great diversity of backgrounds, skills, and opinions