communication skills

principles of communication

1. communication begins with self 2. Communication involves others. 3. Communication has both a content and a relational dimension. 4. Communication is complicated. 5. An increased quantity of communication does not increase the quality of communication. 6. Communication happens 24/7. 7. Communication cannot be reversed. "They may forget what you said, but they will never forget how you made them feel." 8. Communication cannot be repeated.

Steps for Strategic Flexibility

1.Anticipate 2.Assess 3.Evaluate 4.Select 5.Apply 6.Reassess and reevaluate Creativity

Principles of Transactional Communication

1.Participation is continuous and simultaneous.(ex:lost) 2.All communications have a past, a present, and a future. (ex:eperiences, moods, expectation Ex:eugene a guy u dont like influenced by someone of the same name, Ex: future thanks for dinner) 3.All communicators play roles (Ex: Student)

internet

1.Synchronous- righ away chat 2.Asynchronous- not at the same time (email) Removal of face-to-face communication

symbols

1.Verbal - Concrete (chair) -Abstract (flag- symbolize patriostism) 2.Nonverbal (yawn-bored, furrow brown confusion)

effective communication can improve

1.Writing, speaking, reading, and listening skills 2.Interpersonal skills 3.Ability to work in and lead groups 4.Ability to appreciate cultural diversity 5.Ability to adapt to change

Active Open-Mindedness

(AOM) is a tool designed to help readers digest, master, and use knowledge.

Transactional Model

Both the source and the receiver act as source and receiver.

Types of Communication

Intrapersonal communication (self) Interpersonal communication (self 1 + self2) informal, unstructured setting.Message verbal and non verbal. Channels are sight and sound) Small-group communication self1,2,3,4) meet to solve a problem Computer-mediated communication- wide range of technology that facilitates both human communication and the sharing of info through networks including emails etc... Public communication (Audience self 1,2,3,4,5.6..) Mass communication Intercultural communication- comm that occurs whenever 2 or more ppl from diff culture interact

Principles of Ethical Communication

Protect freedom of expression Understand and respect others' communications Promote communication climates of caring and understanding Condemn communication that degrades individuals or humanity

Constructivist Model

The focus is on negotiated meaning or the common ground and understanding we create.

Interaction Model

The source sends a message to the receiver who in turn replies continuing the conversation

Linear/Action Model

The source sends the message to the receiver.

communication competence

ability to to communicate in a personally effective and socially appropriate manner. The components of competence 1. Knowlege of what communication practicee is appropriate 2. Skill to perform that practice and 3. Motivation communicate in effective appropriate manner. The elements of competence 1.respect, 2.epathy, 3.tolerance( open minded, understanding and patient), 4.flexibility (adjust to compromise) 5.interaction manner (how they participate or involve themselves: posture, comfort, appropriate role, willingness to self disclose)

mass communication

communication between a source and a large number of unseen receivers

Ethical communication

communication that is honest, fair, and considerate of others' rights.

Communication

is any process in which people generate meanings within and across contexts, cultures, channels, and media.

Strategic flexibility

means expanding your communication repertoire to enable you to use the best skill or behavior available for a particular situation.