Communication Skills
What are some speaking skills?
-Say what you mean; be clear and direct -Dont be disrespectful -Sometimes what you say isn't as important as how you say it (tone of voice) -When dealing with touchy serious situations use "I" message
What are the 3 different parts of communication?
-Speaking skills -Listening skills -Nonverbal communication
How do you build an "I" message?
-Start with : I feel -Create a "when" part to the message -Let them know your concerns "because" -Create a "wish" statement to let them know what your expectations are -NEVER USE "YOU" STATEMENTS
What are some listening skills?
-To communicate effectively, listen -Use "active listening" skills whenever possible -Don't interrupt -Show interest -Restate what you hear -Ask questions -Show empathy
What are some tips for good communication?
-Use "I" message -Respond if you can -Avoid mixed messages
What are communication skills?
-How you receive info. -More than just talking -Involves listening to each other
Why are communication skills important?
-It allows for the exchange of thoughts and feelings and beliefs between two or more people. -Helps you build relationships
What are the 3 different communication styles? Define all 3.
-Passive: Don't express thoughts and feelings -Aggressive: Being overly forceful, pushy, or hostile -Assertive: Expressing your views clearly and respectfully
What is nonverbal communication?
Body language communications through gesture, facial, behaviors, posture, nodding, slouching, turning away, can show emotion, embarrassment, mixed messages