Communications Chapters 1-6

Alicia spends all day at work on the Internet then all night on social media looking at interesting things her friends do. She hasn't been seeing her friends of her family. She's becoming depressed and starting to dislike her life. What is the best advice for Alicia right now?

Better regulate time on the Internet

Which of the following is an accurate statement about communication?

Communication is not simple (it won't solve all problems, more is not always better, it doesn't always require complete understanding)

Phil is running late for his Saturday night shift at the factory. When his wife asks him where he's going, he adopts a facial expression of frustration and says, exasperaterdly, "We have to pull extra shifts Shawn got fired." Phil is using _______ to nonverbally communicate

Complementing

Adriana had been on the phone for some time talking with a friend. When she came out of her room, her mom asked her what she had been doing. Adriana perceived this question as invasion of her privacy. Adriana was guilty of ______ listening.

Defensive

Shonda was sitting in a crowded room that was warm and stuffy. This made it difficult for her to listen to the speaker's message. What type of noise was interfering with Shonda's message reception?

External

Compared to verbal communication, nonverbal communication has less ambiguity

False (P 171)

Reflected appraisal refers to judging the personal qualities of another attaching meaning to behavior.

False (P.43) READ UP

Two-way communication becomes difficult at a distance of 12 to 25 feet.

False, 25 feet and beyond

Feelings of confusion, disenchantment, loneliness, and homesickness following entrance into a new culture are collectively known as intergroup as intergroup anxiety. True or False.

False. "Adjustment shock" or "Culture shock"

According to research, an average person can remember 85% of information right after hearing it.

False. (P.137)

A person's physical appearance has little affect on whether others see them as attractive or not attractive.

False. (P.183-184)

Research shows that the belief that men and women communicate in dramatically different ways is biological.

False. It is SLIGHTLY biological but it's mostly social.

When the brain receives and gives meaning to a sound, it is called hearing. True or False

False. It is called listening.

Research has shown a link between heavy reliance on mediated communication and LESS loneliness. T or F

False. MORE loneliness occurs.

Social media communication is the type that is less personal, controlled by gatekeepers and sent by organizations to large audiences. T or F

False. Mass communication is the correct answer.

Meanings are found in books, not in words.

False. Meanings are found in PEOPLE

True or False. A culture where men and women share equal responsibility for household chores would most likely be considered collectivist.

False. The correct term is cooperative.

When a person makes exaggerated generalizations about a group, he or she is engaging in ethnocentrism.

False. The correct term is stereotyping.

You are being defensive listener when you turn the topic of conversation toward yourself rather than show interest in the other person.

False. You are "stage hogging" P.139

Our perceptional view of what is unique about ourselves and what makes us both similar to and different from others is known as Self-actualization.

False... but why?? (Quiz 2, look it up)

Jeff is invited to a party at a friend's house. Jeff does not like parties and doesn't want to go but it's his friend's birthday. He agrees to go and expects to have a horrible time. Using the self-fulfilling prophecy, which scenario best predicts how Jeff will handle the situation

Jeff will go to the party, sit by himself on the couch all night, and be miserable.

Laura is talking to her grandma on the phone. "Grammie you're so cute. Now make sure to go take the doggie out later. Remember, take him out." Why is Laura speaking to her grandma in this manner?

Laura assumes that grandma has trouble communicating because of her age.

Which of the following is an accurate statement about listening?

Listening is a skill that needs to be learned.

Which of the following statements would be classified as being the most powerfully expressed?

"I have a question" (don't use "I think" "but" or "if you don't mind")

Language use can reflect a speaker's willingness to take responsibility for his or her statements. Which of the following types of statements reflects the highest amount of speaker responsibility?

"I" statements

Which of the following is an example of a complete perception check?

"You didn't call me back after our argument. (Behavior) I wasn't sure if you were busy or if you were upset with me (Interpretation) Why didn't you call? (Clarification)"

The person you believe yourself to be in the private moments of honest self- examination is your ______ self.

Perceived.

Which of the following behaviors has been identified by researchers as one of the main ways people indicate attraction?

Prolonged eye attraction

John and Cynthia went on a date. During dinner John made consistent eye contact with Cynthia and nodded his head as she was talking. Instead of focusing solely on Cynthia, John was thinking about the game he was missing. John was exhibiting a _______ listening.

Pseudo

_____ relates to physical appearance while _______ relates to cultural factors.

Race; ethnicity

Which statement best captures the connection between self-concept and communication?

Self-concept shapes communication an is affected by one's response to communication

Which of the following nonverbal behaviors is the least likely to be misinterpreted cross-culturally?

Smiling

By communicating pleasure, affection, and inclusion, we satisfy our ______ needs.

Social

Which of the following is an accurate statement about culture?

Sometimes greater differences exist within cultures than between cultures

Jay is running late for an important business meeting. As he is boarding a bus to go to work, a man holding a clipboard runs up to him and says "Wait! Would you like to sign my petition?" Jay frowns angrily as the man and boards the bus without saying a word. Jay is using ________ to nonverbally communicate.

Substituting

_____ means you have compassion for another person while ______ means you have a personal sense of what it feels like to be in their shoes

Sympathy; Empathy

Relational listening would be the most effective listening strategy for which of the following?

Talking with a parent about their health issues

Annie is listening to her teacher's lecture. It is critical that she remember the material, so she takes extensive notes and jots down the main idea. Annie is engaged in ______ listening.

Task-oriented

The leader of a political party says a rival political party is "irresponsible because they are hurting the livelihood of thousands of farmers with their policies." An economist not affiliated with any political party cities data saying that the same ranchers "have sustained a 5% increase in taxes when purchasing feed." Which statement describes how the two statements compare?

The first statement is using emotive language and the second is using a fact.

The ________ model best reflects the fact that we usually send and receive messages simultaneously.

Transactional

A critical listener will examine evidence and reasoning.

True

Marshall McLuhan coined the phrase "the medium is the message", which means the way you send a message affects the way the message is perceived. T or F

True

Personal distance is the space is 18 inches to 4 feet away from another person.

True

T or F. Snap judgmenets become problems when they are based on stereotyping.

True

T or F. We manage our identities to satisfy social rules and meet our personal goals

True

True or False. Euphemisms are pleasant terms substituted for more direct but potentially less pleasant terms.

True

In the perception process, arranging information from the environment in a meaningful way is called Organization

True (P.49)

Competent intercultural interactions and relationships will be difficult if the communicator is not open-minded.

True.

Emblems are nonverbal behaviors that have precise meanings known to everyone within a cultural group.

True.

Masculine cultures value competiveness and independence. True or False

True.

Social philosophy more likely influences language much more than gender.

True.

Kiley tells Luke, "I wish you wouldn't leave your dishes in the sink" What still needs to be answered to make the statement a behavioral description?

WHEN does the behavior occur?

Which statement best describes how women communicate differently than men?

Women are more likely than men to disclose vulnerabilities to others.

Human communication is symbolic. What statement best explains why?

Words are arbitrary and open to individual interpretation?

Which of the following options would be the easiest to express nonverbally?

You are attracted to a person who just walked by

Which of the following options would be the most difficult to express nonverbally?

You don't know if you need to get off the bus to the next stop.

Gloria is planning a trip to China. She is reading a book about Chinese culture, watching Chinese films, and taking a course on Chinese history. Gloria is improving her intercultural communication competence through

active strategies (P.97)

Your company is sending you to an important conference. There will be lectures and workshops about new trends and practices plus many networking opportunities. Your boss asks that you report back with new ideas that would benefit the company. The best type of listening style that might benefit you while attending this conference is ______

analytical

When communicating with a person who has a disability you should...

ask questions when you're unsure of what to do. (don't only speak to the person that they're with, assume they need your assistance, or pretend to understand when you don't)

Juan comes from an uncertainty-avoiding culture. As a result, Juan may have difficulty _____

being away from home for long periods of time

Alexis is talking to Ryan about the horrible day she had. Ryan responds: "Don't worry. The worst part is over. It will probably get easier from here." Ryan is using a response called ______

comforting

Barbara wants to be seen as professional by her coworkers. She arrives on time wearing a business suit. She greets everyone cheerfully but doesn't spend too much time in small-talk. She starts working. Barbara's behavior indicates that she is trying to ____

manage her identity

July tells Michael about a problem she's been having at work. Considering the differences in the way men and women communicate, Michael will most likely respond by ______

offering advice

Jamie was awakened by her roommate at 5:30 am on a day when she had planned to sleep in until 8:00 am. Jamie grumbled to her roommate, "Thanks for waking me up!" This is an example of using _______

paralanguage

In the Q & A period after his speech, Will responded "If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?" In this case, Will is ________

paraphrasing

Chris once used Facebook to post photos of himself getting drunk. Now, he's having trouble getting hired. This is an example of social media's _____

permanence

Leigh is trying to show her friend the dent in her car's front bumper from a recent traffic accident. "See, it's next to the license plate," she says. To nonverbally communicate her message through the function of repeating. Leigh should _____

point at the dent

Unfairly biased and intolerant attitudes toward others are known as __________ while _________ is the attitude that one's own culture is superior to others

prejudice; ethnocentrism

Zach thinks he should get to eat the last slice of pizza because he paid for the pizza. "It's my pizza" he says to friends. To nonverbally communicate his message through the function of accenting, Zach should ________

put verbal emphasis on the word "my"

Using the term salesman rather than sales representative is an example of _____ language

sexist

Competent communication requires that individuals _______

show an expanded range of responses

One study revealed that when a name is ________ it is judged more favorably than ones that lack these qualities

simple, easily pronounced, and rhythmic

The most common spacing for two people who work together in an office but who do not know each other well is the ______ distance

social

Individuals will be more likely to have positive intercultural attitudes and interpersonal relationships if they...

spend time with people of different backgrounds

You have sensitive information that you want to remain private. The safest medium for sending this information would be to use _____

telephone

Culture can best be understood as ______

the language, values, beliefs, & traditions shared and learned by a group of people

Rebecca goes to buy a new car. The salesperson takes her around the lot and shows her several new cars. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about, and if he is sincerely interested in helping her. Rebecca is using ______ listening

critical

When we search for words to express an idea, we are involved in the process of _____

encoding

Michael and Brooke are visiting France. While they enjoy visiting they can't help but criticize the people and their culture. They wished more people spoke English. They were troubled by the strangeness of the French cuisine. Michael and Brooke's behavior best exemplifies _______

ethnocentrism

David & Chels argued during which Chels reveals she is mad at David because he spends too much time at work and not enough time with her. She says she feels abandoned and lonely. David tries to reassure Chels, but nothing he says helps. The best thing he can do now is _______

express empathy for Chelsea

Anita received some upsetting news just before her shift started. All day long, Anita was taking orders incorrectly. She also had trouble listening to her manager's directions. The reason Anita was performing so poorly at work was that she was _______

having a problem with psychological noise

Bill is talking to Tina when Tina interrupts him. Bill responds to the interruption by saying, "You don't care about anything I have to say!" This is an example of _______.

inference

The CEO of a company tells her employees that "each department will be restructuring within the next six months." A department head in the same company tells employees that the department will sustain layoffs within the next six months. When comparing the statements, the CEO...

intentionally uses a vague term for "layoffs," while the department head is direct

Incorrectly thinking that a person's smile is an indication of their attraction to us is a problem of _____

interpretation

One serious drawback of relational listening is that it

is difficult for listeners to remain detached

Which of the following is an accurate statement about first impressions?

After forming an initial opinion, we tend to interpret a person's behavior in ways that fit our expectations.

Julia told Kacie that Taylor was "loaded." Kacie thought this meant that Taylor had had too much to drink. Julia really meant he was wealthy. This is an example of the concept that says...

Meaning is in people, not words

Complete the following sentence: "Communication is _________"

Not going to solve all your problems

Judy did not properly complete a task given to her by her supervisor. The supervisor feels that Judy didn't listen well. Judy feels that the supervisor did not give clear instructions. Judy's explanation is an example of _____

self- serving bias

Math is your weakest subject. You sit down in college algebra and say "I bet I'll make a D in this class" At the end of the semester, you get a D. This result could be an example of ______

self-fulfilling prophecy