Complete IT Quizlet w/COMPTIA Review
Italic
Prints letters that slope up toward the right. Italic may be added after text has been keyed by first selecting the text.
heat sink
A cooling device that is metal, usually formed into ridges, and installed on components to increase the surface area that can be cooled by fans or liquid cooling systems.
cooler
A cooling system that sits on top of a processor and consists of a fan and a heat sink.
inverter-
A device that converts DC to AC.
wireless adapter
A device that converts digital data into radio waves and also receives radio waves and converts them into digital data.
Scanner
A device that digitizes a hard-copy image, converting it into a computer file.
logical drive
A drive letter that has been assigned to a portion of a physical disk.
Molex connector
A four-pin power connector used for standard PATA devices such as hard disks and optical drives.
notebook
A full-featured computer that is smaller and lighter than a laptop.
front panel connectors
A group of wires running from the front of the computer case to the motherboard.
Android
A mobile operating system (OS) based on the Linux kernel and currently developed by Google.
Thumbnail
A sample of a document formatting choice or graphic that has been reduced in size.
Secure Shell (SSH) FTP
A secure form of FTP.
Monitor
A video display screen.
Why should you never use water to douse a computer fire?
Conductive
iOS
The base software that allows all other applications to run on an iPhone, iPod touch, or iPad.
Software
The programs and other operating information used by a computer.
Miscellaneous Features
This group contains features included in most word processing software that make the keying task easier and more efficient.
Which is the strongest encryption method for Wi-Fi?
WPA2
IMAP4
(Internet Mail Access Protocol version 4) A protocol used to retrieve email messages and folders from a mail server.
personal computer
(PC) A computing device designed to be used by one person at a time.
front panel header
A group of pins on a mother- board that connect to wires that are connected to the front panel of the computer case.
Network
A group of two or more computers that are connected in order to share data and resources.
black hat
A hacker who exposes vulnerabilities for financial gain or for some malicious purpose.
port
A hardware interface that you can use to connect devices to a computer.
throughput
A measurement of how much data can actually pass through the network channel in a given time period.
Command
A menu perform a specific action, such as saving a file or obtain help.
spam
A message or email that is sent indiscriminately to many people around the world.
shoulder surfing
A method of gaining information by simply viewing the information as the user enters it.
WAP
(wireless access point) A network device that provides a connection between wireless devices and that can also connect to wired networks.
small office/home office (SOHO
) A category of work environment that resembles a home environment, or one containing very few PCs and people.
Port
A _______ is a socket or plug-in on your computer that allows you to attach an external device by connecting its cable.
range
A ________ is a series of two or more adjacent cells in a column or row or a rectangular group of cells.
query
A ________ is simply a question that is presented in a way that Access can process.
field replaceable unit (FRU)-
A component in a computer or device that can be replaced with a new component without sending the computer or device back to the manufacturer. Examples: power supply, DIMM, motherboard, hard disk drive.
memory
A computer component that provides the temporary workspace for a processor.
Registry
A database used by Windows95, 98 and NT to store user preferences, setup, device, and system configuration. The Registry files are vital to the proper execution of the Operating Systems.
power strip
A device that attaches to a power outlet in order to provide more outlets for you to use.
wireless router
A device that connects a computer to multiple networks through a wireless connection
Drive
A device that reads and writes to disks, such as hard or floppy disks. On hard disks, the disk and the drive are a single unit.
.net
A general purpose domain name suffix, originally intended for organizations involved with networking technologies, but anyone may now use a .net address.
desktop PC
A traditional rectangular-box PC with a separate keyboard, video monitor, and mouse.
Cat6 cable
A type of UTP cable that can carry data at up to 10 Gbps.
Cat5 cable
A type of UTP cable that can carry data at up to 100 Mbps.
dust filter
A ventilation component that prevents dust from entering the critical components of a computer.
ozone filter
A ventilation component that removes the ozone that is generated inside printers during the printing process.
Shareware
A version of a software application available for free use with limited features or for a trial period.
Input Device
Any device that sends information into your computer system. i.e. : keyboard, scanner, mouse, trackball
What does BIOS stand for?
Basic Input Output Systems (or software). 16 bit DOS based drivers to start up mobo. Programmable & sometimes removable
Formula
Begins with an = sign and is used in mathematical calculations
parental controls
Controls that allow parents to monitor and restrict the computing activity of children.
The text files saved on your system from a server.
Cookie
Copy
Copies selected text so it can be placed in another location, leaving the original text unchanged.
date line; inside address; message; signature block
Essential business letter elements include the ____________, _____________, ___________, and ____________.
Swiping and Pinch-to-zoom are examples of
Gesture-based interaction
Which is needed to access a CD-ROM?
Optical drive
What problem is common for dot matrix printers?
Paper scraps are caught in the feed mechanisms
The video driver on your Windows 7 computer is preventing the system from starting up successfully. You have already downloaded an updated driver and copied it to the computer's hard drive. Which mode should you select from the Windows Advanced Boot Options menu to ensure that the system can complete the boot process?
Safe Mode
A malfunctioning video driver is preventing your Windows system from starting successfully. Which startup option should you choose so you can copy an updated driver from the help desk support server?
Safe Mode with Networking
hard disk drive (HDD)-
See hard drive.
main board-
See motherboard.
bubble jet
See thermal inkjet printer.
SSL
Secure Sockets Layer
Your lobby receptionist uses a laptop computer to complete her day to day tasks. You are concerned about the security of her system. What 2 things can you do?
Secure the laptop to the desk using a cable lock // configure the laptop with a biometric fingerprint scanner
SSID stands for:
Security Set Identifier
permissions
Security properties that determine access to resources such as files and printers.
rights
Security settings that control what system-wide actions users can perform on a computer.
After arriving early this morning, you turn on your computer to begin your work. Instantly you see smoke and smell a strange odor coming from the computer. What should you do?
Shut off the system immediately
Slide
Slide controls by swiping left or right to change the setting.
Volume Letter
The unique letter assigned to each computer drive.
accessibility
The use of assistive technology to make computers available and easier to use.
Slide Sorter view
The view in which all of the slides in your presentation display in miniature is:
bus width
The width of a data pathway.
Print a Selection
Used to print a portion of a spreadsheet
Used to provide a hard copy
Which of these is classified as a license theft?
Using your friend's key to install software
Compression software and anti-malware is an example of what?
Utility Software
When would restoring from a system image be the best option?
You need to restore a Windows system after a hard drive failure.
Redundancy
________________ means storing the same fact in more than one place.
Microphone
record any type of sound and convert it to electronic or digital format.
On a PC, everything is displayed in large windows and the viewing area is limited. Which setting needs adjusting?
resolution
Which data connection type can span the FARTHEST distance?
satellite
If your computer runs low on memory, what will it use instead?
virtual memory
Kb
Kilobit
KB
Kilobyte or Knowledge Base
Division
/
pixel
A single point in an image is called a(n):
Editing
Altering Column, Rows, and cell data
EMI
Electromagnetic Interference
BIOS
Basic Input/Output System
CD
Compact Disc
modem
An adapter card that enables you to connect to other computers and the Internet by using an analog phone line.
CAM
Computer-Aided Manufacturing
low-level formatting
Formatting done at the factory to establish a disk drive's CHS values.
HTML
Hypertext Markup Language
HTTP
Hypertext Transfer Protocol
HTTPS
Hypertext Transfer Protocol over SSL
Internet Mail Access Protocol V4
IMAP4
ISDN
Integrated Services Digital Network
What is larger WAN or internet?
Internet
IP
Internet Protocol
What type of expansion slot provides the fastest data transfer speed?
PCIe X16
URL
Uniform Resource Locator
AES
(Advanced Encryption Standard) A feature of WPA2 that provides cipher-based Counter Mode with Cipher Block Chaining Message Authentication Code Protocol (CCMP) encryption for even greater security and to replace TKIP.
BNC connector
(Bayonet Neill-Concelman connector) A connector that is used with coaxial cable to carry radio frequencies to and from devices.
FTPS
(File Transfer Protocol Secure) FTP with additional support for SSL/TLS. Also referred to as FTP-SSL.
FTP-SSL
(File Transfer Protocol-Secure Sockets Layer) Same as FTPS
SATA power connector
(Serial ATA power connector) A power connector that is used to supply power to SATA drives.
SSID
(Service Set Identifier) A 32-bit alphanumeric string that identifies a wireless access point (WAP) and all the devices attached to it.
SFTP
(Simple File Transfer Protocol) An early, unsecured file transfer protocol that has since been declared obsolete.
SMTP
(Simple Mail Transfer Protocol) A communications protocol used to send email from a client to a server or between servers.
TKIP
(Temporal Key Integrity Protocol) A security protocol created by the IEEE 802.11i task group to replace WEP.
WEP
(Wired Equivalent Privacy) A security protocol for wireless local area networks (WLANs).
DVI connector
(digital video interface connector) A digital interface that is used to connect a video source (for example, a display controller to a display device) such as a computer monitor
HDD
(hard disk drive) A storage device that is used to store digital data in a computer.
HDMI Connector
(high definition multimedia interface connector) The first industry-supported, uncompressed, all-digital audio/video interface; it has largely superseded DVI and is compatible with the DVI standard.
LED
(light emitting diode) A display device that uses either dynamic RGB light-emitting diodes or white edge-lightemitting diodes as the light source.
LCD
(liquid crystal display) A flat-panel display device that is a compact, lightweight alternative to traditional CRT displays.
OS
(operating system) A software package that enables a computer to function. It performs basic tasks, such as recognizing the input from a keyboard, sending the output to a display screen or monitor, as well as controlling peripheral devices such as disk drives and printers.
USB drive
(universal serial bus drive) A small solid-state device, such as a "thumb" drive, or other drives that can be connected to the computer by using a USB connection.
VGA
(video graphics array) A video connector that, until recently, was the primary way of connecting a display device to a computer.
Multiplication
*
Addition
+
Subtraction
-
What are the six steps that you can use to solve any computer problem?
- Interview the user and back up data - Examine the system and make your best guess - Test your theory - Plan your solution and then fix the problem - Verify the fix and take preventive action - Document what happened
As a helpdesk technician, list four good detective questions to ask if a user calls to say, "My PC won't boot."
- Is the power on in your building? - Is the machine turned on? Do you see the light on? - Is the strip turned on? - Are the cables plugged in tight?
A common compression format file extension seen on Unix and Linux computers is....
.gr (I thought it was .rar)
Which of the following are reasons that a user might upgrade a video card driver?
1. fix an error message 2. use additional features
How many volts does it take to damage the motherboard?
10 volt charge
How many volts are hot and ground
120 volts
How many volts are neutral and hot
120 volts
You have a small home network that uses 192.168.1.0 with the default subnet mask for the network address. the default gateway address is 192.168.1.254, and the router is providing DHCP on the network. The Wrk2 computer has been assigned the IP address of 192.168.1.55. What is considered the loopback address for the Wrk2 computer?
127.0.0.1
Given that your Windows workstation has APIPA implemented using default settings, which TCP/IP addresses could be automatically assigned to the system should your DHCP server go down or become inaccessible?
169.254...
How much a voltage can be stored on a CRT screen?
29,000 volts
What is the typical voltage of a coin battery?
3.5v
How many bits does an x86-based operating system process at one time?
32 bits
FAT32
32-bit File Allocation Table
Describe 60 Hertz
60 cycles per second
Which wireless LAN standard operates in the 5 GHz frequency bands?
802.11a
Which wireless standard has the highest data transfer rates?
802.11n
DB-15 port-
A 15-pin female port that transmits analog video.
Client
A PC that an end user employs to accomplish tasks. Compare to server.
Linux
A Unix-like computer operating system assembled under the model of free and open-source software development and distribution.
expansion card-
A circuit board inserted into a slot on the motherboard to enhance the capability of the computer.
flash drive
A drive that stores data using flash RAM.
Sag
A lack of the expected amount of electrical power (under-voltage). Also called a brownout.
service pack
A major update for an OS or application.
Shortcut
A pointer to a file.
Software
A set of instructions or programming code that is written to instruct a computer to do a certain task or function
switch
A small network hardware device that joins multiple computers together within the same LAN.
Cat5e cable
A type of UTP cable that can carry data at up to 1 Gbps.
Turning off the cellular radio on your mobile device
Airplane Mode
Insert Function Command
Allows you to search for a function by typing a description of what you are looking for or by selecting a category to peruse. This command can also be used to easily enter or select more than one argument for a function.
Operating System
Allows your computer to manage software and perform essential tasks. It is also a Graphical User Interface (GUI) that allows you to visually interact with your computer's functions in a logical, fun and easy way.
ActiveX controls
An ActiveX program that runs a mini-application.
IP version 6 (IPv6)
An IP address consisting of a 128-bit binary number written in hexadecimal. The number is broken into four-digit sections separated by colons. The future standard for IP addressing.
Peripheral
Any device or piece of equipment that is attached to and used by a computer, such as a monitor, tape drive, printer, modem, speakers, etc..
hoax
Any message containing incorrect or misleading information that is disseminated to multiple users through unofficial channels.
NFC
Apple Pay and Android Pay utilize this wireless technology to complete transactions
megabyte (MB)
Approximately one million bytes.
BD-ROM
Blu-ray Disc Read-Only Memory
Which of the following is considered an OPTICAL medium?
Blueray
What wireless technology can be used to connect both wireless headsets and wireless printers?
Bluetooth
AutoCalculate
By using the ____ area on the status bar, you can easily obtain a total, an average, or other information about the numbers in a range.
Which component inside the computer produces the most heat?
CPU
A dot matrix printer is printing faintly after replacing the print head. What should you do?
Check the gap between the printer head and the paper
Command bar
Contains five buttons used to accomplish various task on the computer related to organizing and managing the contents of the open window.
What have the power do most electronics require?
DC
Which of the following uses a 240-pin connector?
DIMM
DNS
Domain Name Services or Domain Name Server
Editing Features
Editing features allow the user to locate, revise, correct, and rearrange text in a document.
Enhancement Features
Enhancement features improve the appearance of a document and/or emphasize important words, phrases, or sentences.
Second Order of Operations
Exponents
FTP
File Transfer Protocol
Maximum
Finds the highest number in the range
Indent
Format applied to cell data to emphasize subcategories
Formatting Features
Formatting features change the arrangement, or layout, of pages. These features include aligning text vertically and horizontally, indenting and hyphenating text, and changing margins and line spacing.
Clusters
Groups of sectors that the OS uses to address the storage areas. Also called allocation units.
HDD
Hard Disk Drive
Firewall
Hardware or software used to protect data by determining what can get in and out of a network
What happens during an electrocution that caused the shock?
If you are grounded and touch a hot source. Check with left hand behind back so electricity goes down right side not across heart
Currency
In Access, if a field is assigned the _________ data type, it can only contain monetary data.
records
In Access, the rows in a table are called ________ and contain information about a given person, product, or event.
row #
In Excel, to identify a cell, specify the column letter first, followed by the _________.
Notes pane
In Normal view, the pane that displays below the Slide pane is the:
Node
In networking and communications, a ______ is any computer or device attached to the network.
Binary Number System
In our everyday lives we use a decimal numbering system containing 10 digits, 0 through 9. Computers use a _______________ which contains only 2 numbers, 0 and 1, called binary digits or bits.
Your monitor is displaying images using odd colors. What is a solution to this problem?
Increase the color depth
Archive (A)
Indicates that a file has not been backed up.
Cells
Individual locations on a spreadsheet
ISP
Internet Service Provider
Why don't all buses on a motherboard operate at the same speed?
It is required for backwards compatibility.
Open source OS
Linux
Which of the following is considered an open-source OS?
Linux
Which of the following operating systems is available for free and can be modified by anyone with the knowledge to do so?
Linux
Virus, Trojan and Spyware are examples of?
Malware
What is the command to use the Memory Diagnostics tool?
Mdsched.exe
How do you check for ground loops with the vault ohm meter?
Measure neutral to ground
Mb
Megabit
MHz
Megahertz
random access memory (RAM)
Memory that can be written and rewritten on the device in which it's installed.
Indent
Moves text away from the left or right margin.
What is a disaster?
Non human 'acts of god'
The chipset of a motherboard is composed of
Northbridge and southbridge
PDF stands for:
Portal Document Format
On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?
Processes
While browsing the internet, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (2)
Processes // Applications
Card
Refers to a printed circuit board (adapter board or expansion card) that installs into one of the expansion slots in your computer, expanding the capabilities of your system, allowing it to communicate with external devices such as monitors or speakers.
Row 3
Refers to all contents in a horizontal range of cells
Column A
Refers to all contents in a vertical range of cells
You have just installed several devices at once to a computer, but now the computer fails to boot properly. What should you do?
Remove all of the newly added devices and install them one at a time.
After an OS install, you see apps installed that you do not use or want. What would you do?
Remove only the apps that have vulnerabilities, remove the shortcuts from the others.
overclocking
Running a processor at a higher fre- quency than is recommended by the manufacturer, which can result in an unstable system, but is a popular thing to do when a computer is used for gaming.
Simple Mail Transfer Protocol
SMTP
spacers
See standoffs.
You recently upgraded a client's older workstations from Windows XP to Windows 7. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen. How can you fix this problem without upgrading the hardware itself?
Set the visual effects for best performance
What does the CMOS chip hold?
Settings for mobo
What is the command to use the System File Checker to immediately verify system files?
Sfc/scannow - Note: to verify system files on the next restart, check the box dialog "on the next restart"
What is a static shielding bags purpose?
Shields component from external ESD
driver
Specialized software that controls a device attached to a computer.
firmware
Specialized software that is stored on a hardware device's read-only memory (ROM) whether or not the device is powered.
Speech Recognition
Speech recognition software enables computers to understand spoken words. The user speaks words and commands into a microphone attached to the computer, and the software converts them into word processing documents.
Source
Spreadsheet linked to Target
Tap
Starting with your finger off the screen, touch the screen on the item you wish to activate. Then immediately pull your finger away from the screen. This is comparable to clicking an item with a mouse.
Pinch
Starting with your index finger and thumb apart from each other, touch both to the screen on the item you want to ____. Without releasing the screen, move your fingers together, and then release the screen.
What does grounding a line actually mean?
Sticking a pole into the ground, giving it an earth ground near the outlet
hosted storage
Storage media that places data on specialized devices that serve files to clients in a network based on each client's need.
Spread
Stretch an item to zoom in or make it larger. Starting with your index finger and thumb together, touch both to the screen on the item you want to stretch. Without releasing the screen, move release the screen.
SID
System Identifier
Working from home
Telecommuting
Conditions or Criteria
Tell the function how to calculate the results and what data to be used
SmartScreen filter
The Internet Explorer phishing filter.
IP Address
The Internet Protocol address is a unique number assigned to each device connecting to the internet.
You are TS a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You checked the system and determined that the backlight isn't working. What could be the cause?
The LCD cutoff switch is stuck in the Off position
Ribbon
The Ribbon, located near the top of the window below the title bar, is the control center in Word and other Office programs.
Relationship
The SmartArt type that illustrates connections is
formulas version
The _______ of the worksheet shows the actual formulas you have entered, rather than the resulting values.
IF
The ________ function is useful when you want to assign a value to a cell based on a logical test.
ribbon
The ________ located near the top of the Excel window is the control center in Excel.
home
The ________ tab is called the primary tab of the Ribbon.
insertion point
The _________ is a blinking vertical bar that indicates where text, graphics, and other items will be inserted.
slide
The basic unit of any PowerPoint presentation is a(n) _________.
composite video
The format of an analog (picture only) signal before it is combined with a sound signal and modulated onto a radio frequency (RF) carrier.
cell
The intersection of each column and row is called a _______.
Desktop
The main screen you use to organize and complete your work.
When would you use the degauss feature on a CRT monitor? (2)
The monitor displays strange colors // The monitor displays distorted images
instructions per second
The number of instructions that a processor can complete per second.
Order of Operations
The order in which calculations are performed.
OEM (Original Equipment Manufacturer)
The original manufacturer of a hardware component or sub-component.
ENTER
The paragraph mark is a formatting mark that indicates where the ________ key wad pressed.
Recipient
The person who an email is being sent "To." In other words, the email address of the person receiving an email.
Editing
The process of modifying a presentation by adding and deleting slides or by changing the contents of individual slides is referred to as:
flashing
The process of overwriting existing firmware.
file compression
The process of reducing the size of a file.
CMOS setup-
The program in system BIOS that can change the values in CMOS RAM. Also called CMOS setup.
Bandwidth
The range of frequencies that a communication cable or channel can carry. In the computer world, it generally refers to the amount of data that can be carried by a specific cable or bus
Case
The rectangular outer shell of a computer, into which everything else connects.
screen resolution
The resolution in pixels of the display. For example, 1600 × 900 means 1600 pixels wide and 900 pixels tall.
records
The rows in the tables are called _______.
Processing
The second stage of the computing process, in which the computer analyzes information input by the user.
master boot record (MBR)
The sector on a partitioned physical drive that contains information about each partition and logical drive.
theme colors
The set of coordinating colors applied to the backgrounds, objects, and text in a presentation is called:
instruction set
The set of math calculations that a CPU can perform.
guessing attack
The simplest type of password attack and involves an individual making repeated attempts to guess a password by entering different common password values, such as the user's name, a spouse's name, or a significant date.
Single-core/shielded cable
The single core wire is the positive, and the shield is the negative. This type of cable is used for unbalanced audio signals. Generally, unbalanced audio cables are short, because noise is less of an issue.
Operating System
The software on your computer that is responsible for allocating the computers resources, such as memory, disk space and processor time, and for accessing different peripheral devices such as the monitor or printer. Your computer can do nothing without an ______________ and it's the first piece of software loaded at bootup.
operating system (OS)
The software that maintains the computer's user interface, manages files, communicates with devices, and runs applications.
Syntax
The specific order of a function which must be followed for the function to work correctly.
Processor Speed
The speed, or frequency, (in MHz) at which the Central Processing Unit (CPU) in a computer operates.
Excel
The spreadsheet application used in the Microsoft Office suite.
3-pin XLR connectors
The standard connector for balanced audio wiring configuration is: • Pin 1: Shield (ground) • Pin 2: Positive (hot) • Pin 3: Negative (cold)
TCP/IP (Transmission Control Protocol/Internet Protocol)
The standard protocol suite used to ensure that all computers connected to the Internet speak a common language.
Active Window
The window in which typing or clicking occurs.
Index (I)
This Windows-specific attribute enables the Windows Indexing Service to create an index of the file to speed up the Search function.
While browsing through a set of directories, you see a folder called New Folder(2). What can you tell about this folder?
This is the second file with the "New Folder" name assigned to it.
Edit Comment
To change the content of a comment, click the ____ button.
Create
To create a report using the Report Wizard, click ____________ on the Ribbon and then click the Report Wizard button.
Which of the following is not a reason to verify backups?
To determine if backup software needs to be patched
Degauss
To discharge a built-up magnetic field within a CRT that may be causing the picture to be distorted.
compatibility mode
To ensure that a PowerPoint presentation can be viewed as a slide show on computers using earlier versions of PowerPoint, save the presentation in:
Align tools
To horizontally or vertically position selected objects on a slide relative to each other, use the:
web query
To import data stored on a Web site use a ____________.
TCP
Transmission Control Protocol
social engineering
Tricking someone into revealing personal information.
half-duplex
Two-way communication that can flow in only one direction at a time. Compare to simplex and full duplex.
Wrap
Used to align multi-line text within a cell
What paper types should not be used in inkjet printers?
Very glossy paper
network license
What a company needs to have the right to install a program on a server that can be accessed by a specific number of computers.
mini toolbar
What is initially transparent, disappears if not used, but is bright in appearance when the mouse is moved over it?
placeholder
What is the box with the dotted or hatch-marked borders that is displayed when you create a new slide known as?
29
When Excel follows the order of operations, the formula 9*3+2 equals _________;.
footnotes; endnotes
When using the MLA style, position explanatory notes either at the bottom of the page as __________ or at the end of the research paper as ____________.
When should you not be grounded with a wrist strap?
When working on monitors
Workbooks
________ are a collection of worksheets.
eBook reader
a device used to read electronic books, or eBooks. Some of these devices do nothing besides allow you to download and read eBooks. Other eBook readers include a browser to access the World Wide Web and to read email.
DisplayPort
a digital display standard that aims to replace DVI and VGA standards.
easy to transfer
a major advantage of compressing a file
Expansion Cards
a printed circuit board that you install into a slot on the computer's system board to expand the functionality of the computer.
Inkjet Printer
a printer that forms images by spraying liquid ink from an ink cartridge out of nozzles aimed carefully on the printer.
Component/RGB
a type of analog video information that is transmitted or stored as two or more separate signals.
HomeGroup
allows you to connect two or more PCs on a home network in order to easily share and access files and printers.
Action Center
allows you to control the alerts and pop-ups you receive regarding maintenance and security.
A user learns of an operating system vulnerability that would allow a hacker to access their computer. The user would like to keep the OS up to date to prevent such vulnerabilities from occurring. Which of these should the user configure?
automatic updates
Dot Leader Tab
automatically place dot leaders (. . . .) between columns of designated text. The leaders lead the reader's eyes from text in the left column to text in the right column.
Which of the following is a common characteristic of open source software?
can be modified by the user
updates
can resolve security issues and systems flaws that present a security risk.
Which of the following data connection types provides the HIGHEST mobility?
cellular
file attribute
characteristics that can be associated with a file or folder that provide the operating system with important information about the file or folder and how it is intended to be used by system users.
\/|:*?"<>
characters not permitted in a folder/file name
What is the name of the component(s) that control communication between the processor and memory?
chipset
What is the name of the component(s) that controls communication between the processor and memory?
chipset
Hard drive
common storage devices. generally non-removable disks. A platter's surface is highly polished and is magnetically charged. Digital data is stored on these platters in small magnetic domains.
When connecting two ethernet switches together use a
crossover cable
Mobile Media Devices
devices such as music players use memory cards or solid state memory to store data.
Input Devices
devices that enter commands or directions into the computer.
How is direct current like a water hose
direct current flows in one direction, from abundance of electrons to depleted area
Which of the following will reduce the risk of having sensitive passwords compromised while surfing the Internet?
disable auto-fill
OLED
displays utilize the same technology as LED displays, but use organic compounds that emit light when subjected to an electric current as the light source.
Which of the following file formats contains other files within them?
dmg and iso
common file types
documents - audio - image - video
A computer freezes at odd times. At first, you suspect the power supply or overheating, but you have eliminated overheating and replaced the power supply without solving the problem. What do you do next? a. Replace the processor. b. Replace the motherboard. c. Reinstall Windows. d. Replace the memory modules. e. Flash BIOS.
e. Flash BIOS
Which of the following ports can be used to connect an external HD to a computer?
eSATA
What drive interface standards are commonly used to connect external drives?
eSATA, SCSI and USB
web mail
email accessed directly through a web browser. Examples include; Gmail, Hotmail, Yahoo mail.
A user had to replace the HDD in a computer. The user would like to install the games that came with the computer but were not installed as part of the initial OS setup. The user can install the games by performing which of the following?
enable installed OS features
Output Devices
enable the user to get information and data out of the computer.
Which is the best security step to implement after installation of an OS on a home computer?
enable/install and configure the firewall
After a power surge your computer does not power back on, all cords and surge protectors have been checked. What next?
ensure the switch on the back of the PSU is set to the correct voltage
Which is the MOST important to ensure a computers temperature is maintained within the normal limits?
ensuring sufficient airflow
Bluetooth
example is using a hands-free device in a car
user file
files accessed by users
You just installed new RAM but it is not recognized by the computer. What should you do?
flash the BIOS
subfolder
folder within a folder
SODIMM
half the size of DIMMs and therefore cannot fit into a DIMM slot. most often seen in laptops, small networking devices (such as routers), and PCs with smaller system boards.
file extensions
indicates a file's type
Computer-Aided Design (CAD)
is a computer program which implements the functions of geometric design, drafting and documentation.
Cloud
it's all of the things that you can access remotely over the internet. When something is in the cloud, that means it is stored on servers on the internet, instead of on your computer.
What is required during installations of legally installed software?
license key
Which of the following is most likely required during installation in order to legally install software?
license key
shortcut
link or pointer to a program, file or folder represented by a small icon
Which of these cooling methods is best in a dusty environment?
liquid cooling
Aero Peek
makes your open windows transparent so you may see your desktop. It also allows you to peek at items in your taskbar for a thumbnail preview.
permissions
managing user access to files or folders
Internet
massive interconnection of computer networks that allows them to communicate.
Mobile media
memory built into the device on which images and data can be stored.
By default, which of the following types of OS can automatically detect a user's location while the user is traveling in a bus?
mobile
Trackpoint
most commonly found on laptops. Located in the center of the keyboard, a small joystick-like button that responds to user force in all directions in order to move the mouse pointer on screen.
Which of the following is a safety feature of most cloud based backups?
offsite backups
Which of the following has never been used to connect keyboards to computers?
parallel
Which of the following occurs when a user receives an email from an illegitimate sources asking for login info?
phishing
Which command verifies that TCP/IP is working correctly on the local computer?
ping 127.0.0.1
A user has purchased some new software from a vendor and wants to install it on all the Windows computers in the house. Which of the following will help the user accomplish the task and ensure compliance with the software vendor?
purchase a multi-user license
Which of the following connection types can be used to connect a printer to your computer?
serial and parallel
Airplane mode
setting to quickly disconnect a mobile device from Wi-Fi and cellular connections, disabling the ability to send and receive calls, email, and text messages.
You want to scan your system for changed system files and automatically revert to previous versions for any file that has been altered. You want the scan to run once the next time the system boots. Which command should you use?
sfc /scanonce
Which of the following is a file on a computer that links to another program of file somewhere else on the same computer?
shortcut
Which of the following is a file that links to another program or file on the same computer?
shortcut
Watching someone type their password is
shoulder surfing
Cookie
small piece of data stored by a browser with information about the computer and its activity.
Anti Virus Software
software used to prevent, detect and remove malware (of all descriptions), such as: computer viruses, malicious BHOs, hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious LSPs, dialers ...
Which of these is used with a touch monitor to increase accuracy?
stylus pen
Which is the MOST important in maintaining proper computer temperature?
sufficient air flow
A user has 16GB of RAM installed on his computer but the OS shows only 4GB. Which of the following describes the situation?
the OS is 32-bit
Supercomputer
the fastest and the most expensive computer among all types of computers.
Computer Connections
the physical access points that enable a computer to communicate with internal or external devices.
CRT
Cathode-Ray Tube
DVD-R
Digital Video Disc-Recordable
HTTP stands for:
Hyper Text Transfer Protocol
MB
Megabyte
single data rate (SDR)
RAM that runs at the same speed as the front-side bus.
Cut
Removes selected text from the current location.
ribbon
The _______ is the control center in Word.
True or False - Print cartridges and Printer Paper are frequently recycled.
True
True or False- The internet contains the World Wide Web.
True
Document Window
You review a document on the screen through a Document Window.
Laptop Computers
a complete computer system that is small, compact, lightweight, and portable.
pairing
a process that allows a mobile device to connect to a Bluetooth device
Describe ohms
measure of resistance
Berg connectors
used to supply power to floppy disk drives and some tape drives.
OLED
(organic light emitting diode) A type of LED flat panel display device that uses organic compounds that emit light when subjected to an electric current.
PDA
(personal digital assistant) A mobile hand-held device that provides computing, information storage, and information retrieval capabilities for personal or business use.
constant angular velocity (CAV)
A CD drive that spins at a constant speed, no matter which spot on the disk is being read. The data rate changes as needed. All writeable CD drives are CAV.
Compact Disc Rewriteable (CD-RW or CD+RW)
A CD that can be written to, erased, and rewritten.
reduced instruction set computing (RISC)
A CPU that uses a smaller than normal instruction set in order to improve performance.
small-outline DIMM
A DIMM that is smaller than a normal DIMM module, designed for use in notebook computers.
Contents pane
A File Explorer component that displays a list of files and subfolders within a folder.
USB Drives
A Storage device that can be connected through a specific port.
Port
A TCP channel used to transport network traffic.
online UPS
A UPS that runs off the battery at all times, with the power coming in charging the battery continuously. Compare to a standby power supply.
USB
A Universal Serial Bus is an external bus with a maximum transfer speed of 12 megabits per second. It's hot-swappable, which means that a device can be connected or disconnected while the computer is running. The Operating System can recognize and use the device as soon as its plugged in. Up to 127 devices can be daisy-chained together.
piconet
A connection of two to eight Bluetooth- enabled devices.
system image
A data restoration option that restores the entire state of an operating system and its corresponding software, by loading the image from a storage medium such as a DVD-ROM or USB thumb drive.
case fan
A fan inside a computer case used to draw air out of or into the case.
.txt
A file extension that denotes a standard unformatted text document, recognized by any text editor or word processing program.
Optical Mouse
A laser detects the mouse's movement.
multitasking
A method where multiple tasks, also known as processes, are performed during the same period of time by executing them concurrently rather than sequentially.
omnidirectional microphone
A microphone that picks up sound in all directions. Compare to unidirectional microphone.
Compatibility Mode
A mode in Windows for running applications that simulates earlier Windows versions.
trackball
A mouse-like pointing device in which the ball is mounted on the top of the case.
Decimal
A numbering system with 10 digits, 0 through 9.
Ethernet port-
A port used by a network cable to connect to the wired network.
trigger
A portion of text that, when clicked, causes an audio or video to play is called the:
Internet Protocol (IP)
A portion of the TCP/IP protocol, most often referred to in the context of an IP address.
Virus
A potentially damaging computer program that may alter the way the computer performs without the user's knowledge or permission.
molex connector
A power connector that is used to supply power to Parallel Advanced Technology Attachment (PATA) drives, optical drives, and SCSI drives.
Berg connector
A power connector used to supply power to floppy disk drives and some tape drives.
adapter card
A printed circuit board that you install into a slot on the computer's system board to expand the functionality of the computer. Also referred to as an expansion card, I/O card, add-in, add-on, or board.
Hard Copy
A printed copy of a document
parallel printer
A printer that accepts data via a parallel printer cable, transferring multiple bits of data simultaneously.
inkjet printer
A printer that forms images by spraying liquid ink from an ink cartridge out of nozzles aimed carefully on the printer.
Monitoring Software
A program used to record what Web sites a user visits.
Dynamic Host Configuration Protocol (DHCP)
A protocol that enables a server to assign dynamic IP addresses to computers automatically.
File Transfer Protocol (FTP)
A protocol used for moving files between Internet locations.
PS/2 port
A round 6-pin port commonly used to connect keyboards and mice to computers. Also referred to as a mini-Din port.
user name
A unique name identifying a user account on a computer
byte
A unit of computer storage equal to approximately one character.
Header and Footer
Adds text (such as a chapter title, date, filename, or name of a person or company) or graphic (a company logo, for example) in the top margin (header) or bottom margin (footer) of a page. Headers or footers often include page numbers.
Sum
Adds the range of cells
Open Source Software
An application that allows free distribution and encourages developers to improve the application and add to it.
CPU stands for:
Central Processing Unit
What does a transformer do?
Converts AC to a lower or higher AC
Byte
Eight binary digits of data.
WPS
Wireless Protected Setup
access; retrieve; use
With a database, you can ________, _________, and ________ the data.
CTRL+V
key combo for pasting a file/folder
Web Conferencing
refers to a service that allows conferencing events to be shared with remote locations
Secure FTP
(Secure File Transfer Protocol) Same as FTP over SSH.
Preview pane
A File Explorer component that displays a preview of files such as documents, presentation slides, and images without opening them in an application.
Toggle Button
A button that alternates between activating and deactivating items.
absolute
A formula using the ________ cell reference B20 instructs Excel NOT to adjust the cell reference as it copies it to the destination area.
Network
A group of computers or other devices that communicate with each other using wires or wireless signals.
multimedia player
A handheld device that enables you to play digitally recorded audio, video, and combination audio/video files.
Ports
A hardware interface that you can use to connect devices to a computer. It transfers electronic signals between the device and the system unit.
chromebook
A laptop computer that comes pre-installed with the Chrome OS.
Current
A measure of electrical amperage.
joule-
A measure of work or energy. One joule of energy produces one watt of power for one second.
client-server network
A network that consists of one or more servers as well as one or more clients.
footnote
A note reference mark signals that an explanatory note exists at the bottom of the page as a(n) _________.
distribution package
A package that consists of a free OS such as Linux plus a commercial add-on for it, such as a shell like Ubuntu or Red Hat.
Intranet
A private network that allows computers within an organization to share data and applications.
Core
A processor. In a multicore CPU, there are multiple processors operating in a single chip.
mini-tower
A small tower case. See tower case.
Dial-Up
A type of network connection in which data is passed through phone lines.
Blu-ray disc (BD)
An optical disc that uses Blu-ray technology and is read with a blue laser.
Online workspace, Email and Instant Messaging is an example of what?
Collaboration Software
.rar, .zip, .iso are common extensions for what file types?
Compression
USB Type B
Connects to USB device.
Gb
Gigabit
GB
Gigabyte
Refresh Button
On the right side of the address bar refreshes the contents of the right pane of the folder window.
POP
Post Office Protocol
SSD
Solid State Drive
clipboard
The __________ is a temporary Windows storage area.
fields
The columns in a table are called ___.
Interface
The portion of a program with which you interact
URL (Uniform Resource Locator)
_______ is the address of a Web page on the World Wide Web.
WAN (wide area network)
________ is a connection of two or more networks over a great distance.
Clip art
_________ is a predefined graphic.
Describe volts
a measure of electrical force or potential
passcode
after a screen times out, a secret number or phrase is required to unlock the device
directory
another name for a folder
Library (Windows 7)
are collections of your stored content that can be easily accessed through the Desktop Search function. They do not replace your folders, they simply house them in a single collection.
Which of the following is faster than RAM?
cache
Which of the following is the BEST reason to backup your data?
ensure data availability
EAS
(Exchange ActiveSync) Microsoft's synchronization protocol that enables mobile devices to connect to an Exchange Server to access mail, calendar, and contacts.
IEEE
(Institute of Electrical and Electronic Engineers) Pronounced "I-triple-E." An organization of scientists, engineers, and students of electronics and related fields whose technical as well as standards committees develop, publish, in addition to revise computing and telecommunications standards.
NFC
(Near Field Communication) A standard of communication between mobile devices such as smartphones and tablets in very close proximity, usually when touching or being only a few inches apart from each other.
POP3
(Post Office Protocol version 3) A protocol used to retrieve email from a mailbox on a mail server.
SSD
(solid state drive) A storage device that uses solid state memory to store data, and is an alternative to using a hard disk drive in a computer
UPS
(uninterruptible power supply) A device that provides power without interruption of service to connected devices in the event of a general power failure.
USB connection
(universal serial bus connection) A computer connection that enables you to connect multiple peripherals to a single port with high performance and minimal device configuration.
Which of these connectors provide the highest resolution?
1:HDMI 2:Display port
You have been contacted by OsCorp to recommend a wireless Internet solution. the wireless strategy must support a transmission range of 150 ft, use a frequency of 2.4 GHz, and provide the highest possible transmission speeds. Which wireless solution would you recommend?
802.11n
desktop case
A desktop PC that rests on its largest side.
Safe Mode
A diagnostic mode that Windows95 or 98 can start in, with minimal configuration and generic drivers so that system errors can possibly be corrected. You can access this mode by pressing F5 or F8 when you see the words "Starting Windows" on the screen at startup.
.edu
A domain name suffix which denotes an educational institution.
Class C fire extinguisher-
A fire extinguisher rated to put out electrical fires.
vishing
A human-based attack where the goal is to extract personal, financial, or confidential information from the victim by using services such as the telephone system and IP-based voice messaging services (VoIP) as the communication medium. Also referred to as voice phishing.
spoofing
A human-based or software-based attack in which the goal is to pretend to be someone else for the purpose of identity concealment. Spoofing can occur in IP addresses, MAC addresses, and email.
mainframe
A large computer that might serve a large organization to process and store information for many users at once
Service Pack
A larger compilation of system updates that can include functionality enhancements, new features, as well as typically all patches, updates, and hotfixes issued up to the point of the service pack release.
trojan
A malicious program that masquerades itself as a harmless application.
Flag
A marker on a file that indicates its status or the permissions assigned to it, such as Read-Only.
Message Digest Version 5 (MD5)
A math calculation used by an antivirus program that results in a unique value used to reflect the data being checked. If the MD5 changes, it may indicate a virus attack.
automatic private IP addressing (APIPA)
A means of assigning IP addresses without a DHCP server on a network within a certain range of addresses.
Hertz
A measurement of cycles per second. One hertz is one cycle. Processor speed is measured in megahertz (millions of hertz) or gigahertz (billions of hertz).
bits per second (bps)
A measurement of data transfer throughput.
dots per inch (dpi)
A measurement of print output resolution. A higher dpi produces text with crisper edges and more realistic-looking graphics.
millions of instructions per second (MIPS)
A measurement of the number of instructions that a processor can complete per second.
paging
A memory management scheme by which a computer stores and retrieves data from the secondary storage for use in main memory.
copyleft
A method of ensuring that all original work, and all the derivative works created from it, are kept free and open.
bluejacking
A method used by attackers to send out unwanted Bluetooth signals from mobile phones and laptops to other Bluetooth enabled devices.
data wiping
A method used to remove any sensitive data from a mobile device and permanently delete it.
DIMM (dual inline memory module)-
A miniature circuit board installed on a motherboard to hold memory. DIMMs can hold up to 16 GB of RAM on a single module.
airplane mode
A mobile device setting that you can use to quickly disconnect the mobile device from Wi-Fi and cellular connections, as well as disable the ability to send and receive calls, email, and text messages.
server
A network computer that shares resources with as well as responds to requests from computers, devices, and other servers on the network.
Bandwidth
A network connection's ability to send data swiftly and in large quantities.
local area network (LAN)
A network in which computers are physically near to each other.
wireless computer network
A network in which computers use wireless connections to link with other computers.
peer-to-peer network
A network in which resource sharing, processing, and communications control are completely decentralized.
peer-to-peer (P2P) network
A network that contains no servers, with each of the clients taking on a portion of the burden of maintaining the network. Also called a workgroup.
network attached storage (NAS)
A network-addressable hard disk or other storage device.
Digital Imaging
A number of different devices provide ways to input documents or photos for use in word processing programs. Scanners convert paper documents into digital images, and digital cameras create photos as digital images rather than images on film.
Hexadecimal
A numbering system with 16 digits: 0 through 9 plus A through F.
Binary
A numbering system with only two states: 0 or 1 (on or off).
IP address
A numeric address that uniquely identifies a network-capable device on that network. IPv4 addresses are currently in use on the Internet; IPv6 is the next generation.
IP Address
A numerical address that identifies computers and devices on a network.
Navigation Pane
A pane used to access favorites, libraries, hard drives, and other computers connected to your network.
serial connection
A personal computer connection that transfers data one bit at a time over a single wire.
solid state storage
A personal computer storage device that stores data in non-volatile special types of memory instead of on disks or tape.
plug-in
A piece of software that enables a web browser to process specific types of content.
joystick
A pivoting stick or lever attached to a base that is used to control movement on a device.
Cookie
A plain text file that stores data about previous web browser activities for reuse in future web browsing sessions.
smart card
A plastic card, similar in size to a credit card, containing a microchip that a card reader can scan.
RJ-45 connector
A plastic connector on an Ethernet cable, containing four twisted pairs of wires (eight wires total). Like a telephone cable connector, but slightly wider.
Ethernet
A popular networking technology used for most home and business networks. Can also refer specifically to wired network connections within those networks.
DisplayPort-
A port that transmits digital video and audio (not analog transmissions) and is slowly replacing VGA and DVI ports on personal computers.
FireWire port-
A port used for high-speed multimedia devices such as camcorders. Also called an IEEE 1394 port.
Removable Storage Device
A portable drive that can be moved from computer to computer such as a CD or USB flash drive.
Basic Function
A predefined formula that performs calculations using specific values in a particular order.
thermal printer
A printer that uses a heating element to create the image on the paper with dye, ink from ribbons, or directly with pins while the feed assembly moves the media through the printer.
laser printer
A printer that uses a laser beam to form images and toner to print the images on a printing medium, such as paper or photo paper.
laser printer
A printer that writes an image onto a drum with a laser that neutralizes the electric charge on the drum at the locations where the toner should be applied and then transfers the image to paper.
Extranet
A private network that an organization uses to communicate and share data with customers or partners.
Utility Program
A program that performs a specific task related to the management of computer functions, resources, or files, as password protection, memory management, virus protection, and file compression.
application software
A program that provides specific functionality such as word processing, graphics creation, or database management.
Character Map
A program used to find letters and characters not available on the keyboard.
Java
A programming language that works across multiple programs. Often used to write mini web applications.
Compact Disc Read-Only Memory (CD-ROM)
A read-only CD.
touchpad
A small, touch-sensitive pad that enables you run to your finger across its surface, which sends electronic signals to the computer to control the pointer on the screen.
Router
A smarter version of a switch, able to direct traffic intelligently not only within your local network but also to other connected networks, including the Internet.
web application
A software application that is installed on a web server and delivered to users through the Internet.
web browser
A software application used to display web pages.
virtual machine
A software implementation or emulation of a host machine, which is created by virtualization software, and runs independently from the host on which it is installed.
Drive
A storage area used by your operating system to store files so that they can be opened at a later time.
solid-state hard drive
A storage device that stores data in flash RAM but interfaces with a computer as if it were a mechanical hard disk.
Cache
A storage location on a computer used to temporarily store files for faster access. For example, Web cache can speed up browsing by saving frequently accessed files.
Post Office Protocol (POP)
A store-and-forward system for receiving email. The current version is 3 (POP3).
Application
A stored set of instructions that the computer uses to accomplish tasks. AKA program or software
Program
A stored set of instructions that the computer uses to accomplish tasks. aka software or an application
ESD strap-
A strap you wear around your wrist that is attached to the computer case, ground mat, or another ground so that ESD is discharged from your body before you touch sensitive components inside a computer. Also called static strap, ground strap, ESD bracelet.
ground bracelet-
A strap you wear around your wrist that is attached to the computer case, ground mat, or another ground so that ESD is discharged from your body before you touch sensitive components inside a computer. Also called static strap, ground strap, ESD bracelet.
digital rights management (DRM)
A system for preventing unauthorized sharing of digital content such as books, movies, and videos.
hacker
A user who excels at programming or managing and configuring computer systems, and has the skills to gain access to computer systems through unauthorized or unapproved means.
Active Directory
A user- and identity-management system in Windows servers that controls user login.
Snipping Tool
A windows program that creates screen captures
Bluetooth
A wireless technology that facilitates short- range wireless communication between devices.
antistatic wrist strap
A wrist strap that keeps you connected to a component, constantly equalizing the voltage potential between you and the component so that ESD isn't a problem.
embedded
A(n) _________ chart is drawn on the same worksheet as the data.
database
A(n) _________ describes a collection of organized, useful data.
content control
A(n) __________ contains instructions for filling areas of a template.
thesaurus
A(n) ___________ is a book of synonyms.
gallery
A(n) ___________ is a set of choices, often graphical, arranged in a grid or in a list.
bullet
A(n) ____________ is a dot or other symbol positioned at the beginning of a paragraph.
Megabytes
Abbreviated MB, a ___________ is equal to 1024 Kilobytes, or 1,048,576 bytes. A computer systems memory is measured in megabytes.
Megahertz
Abbreviated MHz, a system's clock speed is measured in _________ or millions of cycles per second. The speed of computer devices or chips associated or synchronized with the system clock will be measured in MHz. e.g.: CPUs and system Bus
DNS
Abbreviation for "Domain Name System". A distributed database that links domain names such as "cvccworks.com" to specific IP addresses. Also refers to DNS server, a name server, keeps a list of names and the IP addresses associated with each name.
Works Cited
According to MLA style, the _________ is a list of sources that are referenced directly in a research paper.
On-board
Actually located on a circuit board. Often refers to components or devices that are usually connected to the computer through expansion slots or ports, that are integrated onto the motherboard such as video adapters, sound cards or network cards. A motherboard that has integrated video can be said to have Video On-board.
Effect
Added to give text a special look. Examples of effects are shadow, emboss, and small caps. Effects should be used infrequently.
A customer complains that a recently purchased monitor no longer displays a picture. You verify the monitor is powered on and that the video cable is securely fastened to the video port. What action should you direct the customer to take next?
Adjust the monitor's settings using controls on the monitor
database software
An application used for storing, organizing and managing information.
impersonation
An approach in which an attacker pretends to be someone he or she is not, typically an average user in distress, or a help-desk representative.
Toolbar
An area with buttons or icons that gives you access to frequently used commands
Spreadsheet
An arrangement of cells in columns and rows, used to organize, analyze, calculate, and report information
multifactor authentication
An authentication scheme that requires validation of two or more authentication factors.
Integrated Switched Digital Network (ISDN)
An early type of digital networking provided via telephone lines.
Expansion Card
An electronic circuit board that fits into a slot on your motherboard expanding the capabilities of your computer. i.e.: video card, internal modem, sound card.
computing device
An electronic machine that uses binary data to automatically perform calculations.
wireless encryption
An encryption method that conceals and protects data during transmission so that if the data were accessed during transmission it could not be read.
Secure Sockets Layer (SSL)
An encryption technique that makes web transactions more secure. See Hypertext Transfer Protocol Secure.
streaming
An example of a cloud service in which media files are transmitted by a provider over the Internet and viewed by the end user in real time.
prefetch buffer
An extra buffer on RAM that allows quick access to data located on a common physical row of memory.
clean install
An installation of an OS or application that involves removing the previous version first. Compare to upgrade install.
insight lists
An object containing statistics about applications, pages, and domains.
PC Card
An older type of expansion slot and device type for notebook computers. PC Cards were replaced by CardBus, which were in turn replaced by ExpressCard.
Cursor
An onscreen mouse pointer.
Minimized Window
An open window hidden from view but that can be displayed quickly by clicking window's prgram button on the taskbar.
GUI - Graphic User Interface
An operating system (such as Windows) with an interface or working environment that uses graphics and icons on the screen for running programs or entering information.
Chrome OS
An operating system based on the Linux kernel and designed by Google to work with web applications and installed applications, initially designed as a pure web thin client operating system.
Label
Cells that contain text or numbers that will not be used in calculations
Which data connection type provides the HIGHEST mobility?
Cellular
Center Page
Centers text between top and bottom margins of a page. This feature leaves an equal (or nearly equal) amount of white space above and below text. Inserting two hard returns below the last keyed line gives centered documents a better appearance.
You have purchased an LED monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution to 1440 x 900 with 24-bit color. The screen display seems to be fuzzy. What should you do to correct the problem?
Change the screen resolution to the native resolution of the monitor.
Line Spacing
Changes the amount of blank space between lines of text.
What does CMOS stand for?
Complimentary metal oxide semiconductor
proprietary software
Computer software licensed under exclusive legal right of the copyright holder with the intent that the licensee is given the right to use the software only under certain conditions, and restricted from other uses, such as modification, sharing, studying, redistribution, or reverse engineering.
Operating System
Computer software that manages the programs, hardware and files on your computer
Cable modem
Connects to the internet through your cable TV line (not a telephone line).
What does the rectifier do?
Converts AC to DC
What is an EEPROM?
Electrically erasable programmable read only memory
ESD
Electrocstatic Discharge
EMI stands for:
Electromagnetic Interference
Taking plaintext and applying a key to get cipher text is this.
Encryption
Ribbon
FE: displayed below the title bar; It can show a list of common tasks depending upon the selected object or objects. It can be collapsed to give you more room to view files and folder, a useful feature on smaller screens
Center Justification
Format applied to titles and column headings
GHz
Gigahertz
GPS
Global Postioning System
You have a custom database application that your company has been using for several years. The application works fine on all of your Windows XP systems. You have just purchased a new Windows 7 system for one of your sales team members. You make this user a member of the Users group on the local system. You install the custom application successfully. When the sales person logs on and tries to run the application, the program splash screen loads but then seems to hang. What should you do first?
Grant the user permissions to the directories and files used by the application.
line style
How lines display, such as solid line, dots, or dashes, is referred to as:
destination
In Excel, the cell being copied is called the source area. The range of cells receiving the copy is called the _____.
Smart Phone
In addition to its cell phone capabilities, a smart phone allows the user to store an address book and calendar, send and receive e-mail, and synchronize information such as contacts, e-mail, and appointments with a personal computer.
Basic Commands
Include the operations necessary to view, save, print, and close a document.
Page Break
Inserts a soft page break automatically when the current page is full. A hard page break can be inserted manually to start a new page before the current page is full.
AutoComplete
Inserts entire items such as dates and AutoText (stored phrases) when a few identifying characters are keyed.
Your computer currently runs Windows 7 Enterprise edition. You want to create a RAID 10 array using four newly-installed SATA disks. When you go to Disk Management, the option to create the RAID 10 array is not available. What should you do?
Install an add-on RAID controller
You are trying to print complex images on an older laser printer that uses parallel connection to your workstation. The pages produced cut off the bottom third of each image you print. What resolution will fix the problem?
Install more memory in the laser printer
IMAP
Internet Mail Access Protocol
ATX12V Power Supply
Motherboards that use the 24-pin connector are called ATX12V 2.x, while motherboards that use the 20-pin connector can be either an ATX12V 1.x motherboard or an ATX motherboard. Note that these names refer to the electrical connection of the motherboard and not to the motherboard's physical size.
MP4
Moving Picture Experts Group Layer 4
Which could be described as both an input and output device?
Multi-function printer
Lately your computer is spontaneously rebooting and freezing. What is the most likely cause?
Overheated CPU
Lately your computer is spontaneously shutting down after only a few minutes of use. What is the most likely cause? (2)
Overheated CPU // Cooling fans clogged with dust
When overclocking a system, what two problems are most likely to occur?
Overheating An unstable system that causes intermittent errors
Post Office Protocol V3
POP3
Which application layer protocol is used to retrieve email?
POP3
What is the name of the round connector that can be used for keyboards and mice?
PS/2
Which connection type can be used for keyboards and mice?
PS/2
What device is connected to the motherboard with a 24-pin block connector?
PSU
You want to add another HD to your computer. What should you check to make sure the system will support it?
PSU
Using an uppercase letter, number and special character is what?
Password Complexity
Trying to guess a password over and over is considered this
Password Cracking
What is alternating, the voltage or the current?
Polarities are alternating so it's the voltage
Port Shapes
Ports can have different physical shapes, such as round, rectangular, square, and oblong, although there is some standardization of physical properties and functions. Most connectors are keyed in some way to restrict connecting devices into the wrong port.
POP3
Post Office Protocol 3
What part of the computer uses both the transformer and rectifier?
Power Supply
PSU
Power Supply Unit
Which of these items require Electrostatic Discharge (ESD) precautions when replacing?
RAM
double-pumped
RAM that has data pumped in on both the rising and falling of each tick of the internal system clock.
dynamic RAM (DRAM)
RAM that has to be constantly refreshed to retain its contents. Most RAM on a PC is this type.
double data rate (DDR) SDRAM
RAM that is synchronized with the system bus and runs at twice the speed of the system bus.
Which components in your computer store data?
RAM, SSD, BD-ROM
Connector on the end of a telephone cable
RJ-11
Connector on the end of a CAT 5e Ethernet cable
RJ-45
electrically erasable programmable read-only memory (EEPROM)
ROM memory that can be erased and rewritten by a burst of electricity.
Rodney, a user in the research department, reports that he is getting STOP errors while using his Windows 7 computer. You ask Rodney if anything has changed recently on the computer. Rodney explains that he ran the installation program for his PDA and everything worked fine until he tried to Hot Sync. Now anytime he hot syncs, he has to reboot the computer. You need to fix Rodney's computer and prevent Rodney from using the PDA until you can installed an updated driver. What should you do?
Reboot the system and select Safe Mode. Disable the PDS's driver in Device Manager.
While working on your Windows 7 system, the system encounters a critical error. For a brief seconds you see the blue screen indicating the error. Before you can read te error, however, the system reboots. After rebooting and logging back on, the same thing happens again. What should you do so that you can read the error message next time it happens without the system rebooting?
Reboot the system, Press F8 and disable the automatic restart feature.
RJ-45
Registered Jack Function 45 (ethernet)
You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can't get the device to work. What should you do first?
Run any diagnostic software that came with the device
SFTP
Secure File Transfer Protocol
SSID
Service Set Identifier
During system startup, you see an error message that a service failed to start. You research the error and find that another service must be started first before this service can start. Which tool could yu use to configure the needed service to start automatically?
Services console
You have connected two drives to the primary IDE interface in a PC system. How could the drives be configured? (2)
Set one drive to Master and the other to Slave // Set both drives to Cable Select
You are installing the first SATA drive into a desktop computer system, but you do not have the drivers for the motherboard's integrated SATA controller. Which tasks will be required in the configuration process?
Set the drive type in the BIOS to IDE
Blog
Short for Web Log, it is a web page that serves as a publicly accessible personal journal for an individual or organization.
Malware
Short for malicious software. A broad term that describes any program or virus that is intended to exploit a computer without the owners consent, often to perform functions or obtain and transmit information to others.
Icon or picture on the desktop that points to a file
Shortcut
Print Preview
Shows a document as it will look when printed, including multiple pages in one view.
Numbering
Shows the proper order of a series of steps or items. Use numbers instead of bullets whenever the order of items is important.
After arriving early this morning, you turn on your computer to begin your work. Instantly you see smoke and smell strange odor coming from the computer. What should you do?
Shut off the system immediately.
firmware-
Software that is permanently stored in a chip. The BIOS on a motherboard is an example of firmware.
Cycle
The SmartArt type that shows a continual process is:
Matrix
The SmartArt type that shows how parts relate to a whole is:
Pyramid
The SmartArt type that shows proportional relationships with the largest component on the top or bottom is:
normal
The _________ view is the default view when a user opens PowerPoint.
font
The _________, or typeface, defines the appearance and shape of letters, numbers, and special characters.
F5
The ____________ key is used to view the PowerPoint presentation in full screen view.
trim
The action of deleting parts of a video to make it shorter is referred to as:
default gateway
The address of the router through which your computer goes out to the Internet or another larger network segment.
Layout
The arrangement of elements, such as title and subtitle text, lists, pictures, tables, charts, shapes, and movies, on a PowerPoint slide is referred to as:
Absolute Cell Reference
The cell reference does not change when a formula is copied and pasted to other cells. Consists of the column letter and row number surrounded by dollar signs ( $ ).
Presentation theme
The color of the numbers or bullet symbols in a list is determined by the:
Hide background graphics
The command that is used to prevent background graphics from displaying on a slide is:
Replace
The command that locates all occurrences of specific text and replace it with alternative text is:
Background removal
The command that removes unwanted portions of a picture so that the picture does not appear as a self-contained rectangle is:
motherboard
The personal computer component that acts as the backbone for the entire computer system. Also referred to as a system board.
Interface
The portion of a program you interact with.
software management
The practice of installing and updating operating system features, applications, drivers, as well as obtaining the appropriate licenses.
Motherboard
The printed circuit board in a computer that contains the CPU, Chipset, expansion slots, memory and device controllers. Sometimes called the System Board, Main Board, Planar Board or Logic Board.
pairing
The process by which Bluetooth mobile devices can establish a connection.
data synchronization
The process of automatically merging and updating common data that is stored on multiple devices.
Navigating
The process of finding a location on a storage device.
debugging
The process of finding and correcting errors in a worksheet is called ___________.
software upgrade
The process of replacing a software application completely with a newer version.
file extraction
The process of restoring a compressed file to its original size.
digital zoom
The zoom on a digital camera that simulates zooming by interpolating the picture. Compare to optical zoom.
UPS
Uninterruptable Power Supply
USB stands for:
Universal Serial Bus
computer hard drive
Unless changed, the default location for saving templates is the:
For the past several days the print jobs from the inkjet printer are missing colors and leaving gaps. What should you do to resolve the problem?
Use the automatic cleaning feature
Merge
Used to combine two or more cells
What is self grounding?
Using grounding materials or touching the case
Insert Features
Various commands on the Insert menu are used to add page numbers, dates, headers, footers, and footnotes and to insert symbols, clip art, files, pictures, shapes, text boxes, and word art.
Cable
Wires or a bundle of wires in a protective plastic or rubber covering, with connectors used to join the different components, peripherals and resources associated with your computer system.
System Restore
___________ allows you to "rewind" your system settings to an earlier point in time, called a restore point. Keep in mind, this will not erase your recent documents, and it cannot be used to recover lost documents or other files. However, it may uninstall recent programs and drivers.
RAM (Random Access Memory)
____________ is a memory chip in a computer which holds all programs and data when they are in use.
Plug and Play
____________ is a technology that can reduce conflicts between computer devices by automatically configuring them at startup. However, for it to work properly your BIOS and your Operating System both must support PnP, and the device being configured must be a Plug and Play device. The technology actually works pretty good but there can be problems when you mix legacy devices with PnP.
ESD (Electrostatic Discharge)
_____________ is the discharge of built up static electricity. You may not even feel the discharge but ____ can damage chips and ruin motherboards, rendering your computer useless.
Windows Live Essentials
_______________ is free software that enhances the Windows 7 experience. It replaces Windows Mail and allows you to email, instant message, edit photos, blog, etc.
gyroscope
_____changes the orientation of the device by reading the x and y coordinates as the device is moved to quickly update the orientation of the screen.
USB Ports and Connectors
a computer connection that enables you to connect multiple peripherals to a single port with high performance and minimal device configuration.
FireWire connection
a computer connection that provides a high-speed interface for peripheral devices that are designed to use the Institute of Electrical and Electronic Engineers (IEEE) 1394 standard.
Parallel Ports and Connectors
a computer connection that transfers data eight or more bits at a time over eight or more wires. Any components connected by multiple data pathways may be considered to have a parallel connection.
Desktop Computers
a computing device designed to be placed on or near a user's desk. Its size and its need to be plugged in to a power source mean it typically needs to be placed where it will be used and not be moved.
discovery mode
a device broadcasting their name to any other Bluetooth device
Mainframe
a large computer that might serve a large organization. It is used to process and store information for many users at once; therefore, it requires much more processing power and storage capacity than other computers.
IMAP4
a protocol that enables a client to retrieve messages from a mail server. With _____, messages generally remain on the server while the client works with them as if they were local. ____enables users to search through messages by keywords and to choose which messages to download locally. Messages in the user's mailbox can be marked with different status flags that denote states such as "deleted" or "replied to." The messages and their status flags stay in the mailbox until explicitly removed by the user. Unlike POP3, ____enables users to access folders other than their mailbox.
POP3
a protocol that enables an email client application to retrieve email messages from a mailbox on a mail server.
device encryption
a security measure that locks the device if it is every stolen so the thief cannot access the device's' contents
Mouse
a small object that runs across a flat surface and has at least one, but typically two or three, buttons that send electronic signals to the graphical user interface (GUI).
Graphics tablet
a surface typically used by artists and computer-aided design (CAD) designers to draw image and pictures by using a stylus
Coaxial Cable
a type of copper cable that features a central conducting copper core surrounded by an insulator and braided or foil shielding. The data signal is transmitted over the central conductor.
Which setting type can be configured on an OS so that audible sound is made when an error message is displayed?
accessibility
Which of these two methods are MOST likely to reduce the internal temperature of a computer?
air circulation and liquid cooling
Jump Lists
allow you to right click on an icon in the taskbar and immediately access items like music, videos or web pages that you use on a regular basis.
Pin
allows you to place programs on the taskbar and rearrange the order of the icons as you wish.
Refresh button
allows you to see the most recent changes
Aero Shake
allows you to take your mouse and shake only the open window you want to focus on and the rest will disappear.
alternating current
an electric current that reverses its direction many times a second at regular intervals, typically used in power supplies.
eSATA Connectors
an external interface for SATA connections. Like USB and FireWire, it provides a connection for external storage devices. eSATA connections provide fast data transfers without having to translate data between the device and the host computer. Requires an additional power connector to function.
file
an object that stores information on a computer
Which of the following methods is used to reduce the size of a folder or file?
compression
Which of the following software types allows for the creation of a single file composed of multiple sub-files, while at the same time reducing the overall size of the combined elements?
compression
Which of these methods takes multiple files and creates one file for file transfer or storage?
compression
When you write your password on a sticky note and leave it on your computer's monitor, you are violating your passwords'
confidentiality
External hard drive
connect to your computer via USB or FireWire. Some come encased in an enclosure and others use an internal hard drive, placed in a docking unit.
When storing a document in the cloud, a user needs to be:
connected to the internet
Recycle bin
container object located on the desktop that temporarily stores deleted files
folder
container object that can store your files in an organized manner
Humidity
containing a high amount of water or water vapor; noticeably moist
What allows a website to "remember" a user who has previously visited the website?
cookie
Shortcut key combos
enable users to perform the same actions that are normally performed by using the mouse, but instead by using the keyboard.
EAS
enables mobile devices to connect to an Exchange Server to access mail, calendars, and contacts.
Your boss wants you to justify why you suggested to purchase SDD instead of HDDs. What three advantages would you list?
faster, less heat and quieter
Which of the following devices transmits and receives printed images over POTS?
fax machine
screen lock
features: putting a lock on a screen after the device times out
.jpg
file extension denoting a type of image file created by the Joint Photograph Experts group.
.exe
file extension denoting an application file, a program. (often blocked as an email attachment due to potential for virus)
cylinders
heads, and sectors (CHS), A measurement of hard-disk capacity, derived by multiplying the cylinders by the number of heads by the number of sectors. Also called geometry.
What does the black wire represent in an AC circuit
hot
File Compression
is used to reduce the file size of one or more files. When a file or a group of files is compressed, the resulting "archive" often takes up 50% to 90% less disk space than the original file(s).
Which of the following is a benefit of setting up a computer to receive automatic updates from the OS vendor?
keeps OS current and applies security
F2
key combo for renaming a file/folder
From which terminal of a battery does current want to emanate and which terminal attracts electrons
negative emanate, positive is where they're headed
Projector
often used to display the video output onto a whiteboard or other surface so that a larger audience can see it.
Optical drive
personal computer storage devices, such as CDs, DVDs, or Blu-ray™ discs, that store data optically rather than magnetically.
You are TS connectivity between your computer and the www.widgets.com server whose IP address is 192.168.1.1. Which of the following commands tests connectivity to the device as well as name resolution?
ping www.widgets.com
You are TS a network communication problem to the www.widgets.com server. Which of the following will give you the IP address of that server?
ping www.widgets.com // nslookup www.widgets.com
Flash drive
portable, with most being about 1/2-inch wide, 1/4- inch deep, and 3-inches long. These typically connect to a USB port on your computer.
compressing
process of reducing the size of a file
Dvorak keyboard
rearrange the keys into a more efficient arrangement that makes faster typing possible for users who have become familiar with it.
Standard keyboard
rectangular in shape and have 84, 101, or 104 keys.
What are the most likely systems of a malware infections (2)?
renamed system files // changed file permissions
extracting
restoring a compressed file to it's original size
Which of the following devices is most likely to have a joystick port on it?
sound
Video Graphics Array (VGA)
the most common cable used for LCD monitors. It contains three rows of five pins. Pins 4, 11, 12, and 15 receive information from the device; pins 1, 2, 3, 13, and 14 send information to the display.
Screen orientation
the name for when your screen is in landscape or portrait mode
Motherboards
the personal computer component that acts as the backbone for the entire computer system.
A user is at the office and has a cellular phone that previously functioned properly. The phone is powered with a fully functioned battery. However, the phone does not have connectivity to the phone services or the internet. Which of the following describes the problem?
the phone is in airplane mode
data synchronization
the process of automatically merging and updating common data that is stored on multiple devices - data like contacts, apps, email, pictures, music and videos
File Extension
the suffix after a period at the end of a file name which denotes what type of data the file contains. For example; .exe, .jpg, .pdf, .doc, .gif, .mp3, .wav,. mis, .png, .htm, .txt
what is 208 volts and where does it come from
three phase transformer source
Plasma Displays
use xenon and neon rays and a flat panel of glass to provide visuals with high contrast, brightness, and vibrant colors that can be viewed from a multitude of angles.
Which of these would allow you to run multiple Operating Systems on one computer at the same time?
virtualization
What is the only time you should push it
when testing the outlet
Which of the following connections provide data with the most secure protection from interception?
wired
Bluetooth
wireless technology that facilitates short-range wireless communication between devices; 30 feet max range
You have just finished upgrading the CPU in your desktop system. After running the system for about 15 minutes, the system spontaneously shuts down. What should you do first to TS the problem? (2)
Check the CPU fan power // Check the thermal shutdown threshold in the BIOS
A dot matrix printer is printing faintly after replacing the print head. What should you do?
Check the gap between the printer head and the paper.
Mary reports that an application's shortcut icon no longer launches the application. You check your documentation and find that you have installed a new disk drive in her computer. What should you do first so Mary can run the application?
Check the shortcut properties to make sure it is pointing to the correct file location.
When running a program on a Windows system, you get an error message indicating that a specific file (not the .exe file) cannot be located. What should you try first to fix the problem?
Check the working (start in) directory identified by the shortcut
Spell-Check
Checks words, documents, or parts of documents for misspellings. Undo. Reverses the last change made in the text. This feature restores moved text to its original location.
Which of the following operating systems is very lightweight and relies heavily on cloud applications?
Chrome OS
Mixed
Combination of an absolute and relative cell
Merge
Combines information from two files into one merged file. The feature is often used to merge a form letter (main document) with a name and address file (data source) to create a personalized letter (merged file) to each recipient in the data source file.
merging
Combining two or more cells together is called ____________ cells.
Right Tab
Commonly used to align whole numbers, align text evenly at the right by placing the keyed text to the left of the tab setting.
Left Tab
Commonly used to align words, align text evenly at the left by placing the keyed text to the right of the tab setting.
Protocol
Communication standards that allow different systems to communicate on a network.
CD-ROM
Compact Disc-Read-Only Memory
CD-RW
Compact Disc-Rewritable
When an application written for Windows XP does not work in Windows 7, which tool should you attempt to use first to solve the problem, Compatibility Mode or XP Mode? Why?
Compatibility mode XP
Contention
Competition with other network users for bandwidth.
Which two tools might a software developer or system administrator use to register a component of an application in the Windows registry?
Component Services (COM+) and Regsvr32
Programmers
Computer professionals who write the programs that computers use
Where are grounding mats used usually?
Computer repair stations
male connectors
Connectors with pins sticking out, rather than holes into which pins are inserted. Compare to female connectors.
USB Type A
Connects to USB ports on a computer or hub.
Path
Consists of a drive letter (preceded by a drive name when necessary) and colon, to identifiy the storage device, and one or more folder names.
Font
Consists of the typeface, style, size, and any effects used. Font features may be changed before or after text is keyed. The number and size of fonts available depends on the software and printer used.
Arguments
Contains the information you want the formula to calculate, such as a range of cell references that must be enclosed in parentheses. Individual values or cell references inside the parentheses are separated by either colons or commas.
Resident
Continuously running in the background. An example is an antivirus program.
Parentheses
Controls the order of Operations
voice synthesizer
Converts digital text into audio output.
What protocol is used to automatically configure TCP/IP information on end-devices?
DHCP - Dynamic (Automatic) Host Configuration Protocol
asymmetric DSL (ADSL)
DSL service in which the upload speed is slower than the download speed.
Your desktop workstation uses a SCSI bus to connect storage devices. The SCSI host adapter is assigned an ID of 7, the SCSI hard disk drive is assigned an ID of 5, the SCSI tape drive is assigned an ID of 3, and the SCSI DVD is assigned an ID of 0. Which device has the lowest priority on the SCSI bus?
DVD drive
One corner of the image on an SVGA monitor always has a more purple tint than the rest of the image. What is most likely the problem?
Data Cable
.PNG
Default file type that Snipping Tool saves as
You have just connected a new computer to your network. The network uses static IP addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are having a problem. Which of the configuration values would you most likely need to change?
Default gateway
What should you do to an email with a link that the text does not match the URL when you hover over it?
Delete the email without clicking the link
incompatibility
Example: A copy of a Windows program does not run on a computer with a Macintosh operating system.
antivirus software
Example: Trend Micro Mobile Security
.exe, .msi, .bat are examples of what file type?
Executables
Which of the following permissions is required to RUN a .bat file?
Execute
Contents pane
FE: displays a list of files and subfolders within a folder; It consists of column headings that help in arranging the contents in various categories such as name, size, and type of file.
Details pane
FE: displays the file properties such as file name, file type, author, last modified, size, and other properties
Navigation pane
FE: located in the left pane of the window; it enables you to scroll and directly access folders on your PC, your OneDrive files and folders, drives and devices connected to your computer, or other computers on the network
Preview pane
FE: pane displays a preview of files such as documents, presentation slides, and images without opening them in an application.
Receives printed images over a rj-11 connection.
Fax machines
What is a FRU?
Field replaceable unit
FAT
File Allocation Table
double; 1st line
Footnote text is _________-spaced, the same font size as the rest of the research paper, and has a ___________ indent.
Client/Server Model
For a local-area network, a hierarchical model in which one or more computers act as dedicated servers and all the remaining computers act as clients. The server fills requests from clients for data transfers and may run applications hosted on the server.
amp
For a wave or vibration, the maximum displacement on either side of the equilibrium (midpoint) position.
Text Boxes
Frequently used for labels or callouts in a document. Once a text box is inserted in a document, it can be formatted, resized, and moved.
What is a catastrophic failure?
Destroys components beyond use, involving a human being
Average
Determines the average of the range of cells
You've just installed a new video card in a user's Windows workstation. However, when you power the system on, the screen is displayed in 16 colors at 640 x 480 resolution. Which of the following will resolve this problem?
Download and install the latest driver from the video card manufacturer's website
You have just installed a new device in your Windows 7 computer using the device's installation disc and the included drivers. After installation, the system crashes when you try to use the device. What should you do?
Download the latest driver from the manufacturer's website
You have just installed a new device in your Windows computer. After installation, you can't use the device. You check in Device Manager and find an icon for the device with a yellow exclamation mark over it. What should you do?
Download the latest driver from the manufacturer's website
The Star with the green plus sign in Explorer is used to
Add a favorite to a specific folder
Borders
Adds a border to any or all sides of a page, paragraph, or column, as well as to a table or a cell within a table. Page border options may include small pictures. Borders not only enhance appearance, but also make text easier to read by emphasizing certain passages. Borders are most effective when used sparingly.
DHCP
Dynamic Host Configuration Protocol
Shapes
Adds a variety of shapes (rectangles, stars, banners, arrows, flow chart symbols, etc.) to a document.
A customer complains that a recently-purchased plasma monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the DVI-I port. What action should you direct the customer to take next?
Adjust the monitor's settings using controls on the same monitor
Decimal Tab
Aligns numbers at the decimal point, regardless of the number of places before or after the decimal point.
Tab
Aligns text according to the type of tab set. By default, most word processing software programs have left tabs already set at half-inch (0.5") intervals from the left margin. These preset tabs can be cleared and reset.
Exchange Active Sync
EAS
tab
Each ________ on the Ribbon surrounds a collection of groups, and each group contains related commands.
Start Menu
Allows you to access programs,folders, and files on the computer and contains command that allows you to start programs, store and search for documents, customize the computer, and obtain help about thousands of topics.
Power Connections and Connectors
Almost every device in a computer uses one of several types of power connectors to get electrical power from the computer's power supply
central processing unit (CPU)-
Also called a micro- processor or processor. The component where almost all processing of data and instructions takes place. The CPU receives data input, processes information, and executes instructions.
Program
Also known as software or applications are a stored set of instructions that the computer uses to accomplish tasks.
You are the administrator for your company and you have been asked to get the company accounting program installed on some new Windows 7 laptops. When you install this software on the new PCs, you discover that it will not run b/c the UAC keeps causing it to fail. Because the accounting program was designed by the company and it will not be upgraded anytime soon, you must get it to work as is with UAC. What can you do to get the application to work with UAC. What can you do to get the application to work with UAC?
Alter the program settings to Run this program as an administrator
AC
Alternating Current
horizontal ruler
Although you can use a dialog box to indent paragraphs, Word provides a quicker way through the ______.
FireWire
An I/O interface developed by Apple Computer. It is considered a high-speed interface, and therefore can be used for connecting peripheral devices that require fast data transfer speeds. Examples include external hard drives, video cameras, and audio interfaces.
OS (operating system)
An ____________ is the primary form of software running on a computer that organizes files and folders as well as telling the hardware how to interact with the user and other software.
network interface card (NIC)
An add-on card, or an interface built into the motherboard, which provides network connectivity, either wired or wireless.
extended partition
An additional partition on a hard disk that has one or more primary partitions. An extended partition can then have additional logical drives
redundancy
An alternate way in which to keep the network operating
Modem
An analog-to-digital and digital-to-analog converter for sending digital data over a regular telephone line.
Grounding Mat
An antistatic mat that helps prevent electrostatic discharge from damaging your computer when your working inside the case. These mats often have a cord that attaches to an electric outlet making contact only with the ground receptacle.
Grounding Strap
An antistatic wrist strap that attaches to the computer case or an antistatic mat while you're working on a computer. This safely discharges static buildup and helps prevent damage to the computer through electrostatic discharge (ESD).
Software as a Service
An application that is not installed locally but used over the Internet or another network.
Cache
An area of high speed memory set aside to store frequently accessed data. When data is accessed, a copy (and its address in memory) is stored in cache memory. The next time the CPU looks for information, it first checks the cache. If the data is there (called a hit), it can retrieve it from the much faster cache memory. If it is not, then it accesses system memory, puts a copy of the new data in the cache, and processes the information. Disk caching and memory caching significantly improves the overall speed of the computer but there are limits.
charge-coupled device (CCD)
An array of photosensitive cells that converts light into an electrical charge. Used in a scanner to digitize an image.
cross-platform
An attribute conferred to computer software or computing methods and concepts that are implemented and inter-operate on multiple computer platforms.
dictionary attack
An automated password attack that involves guessing by comparing encrypted passwords against a predetermined list of possible password values.
RJ-45 connector
An eight-position connector that uses all four pairs of wires. It is usually used for network connectivity
digital certificate
An electronic document that provides for the secure exchange of information over a network.
EMP
Electromagnetic Pulse
Pixel
An individual dot on a display monitor.
user account
An information profile that uniquely identifies a user on a computer.
ESD stands for:
Electrostatic Discharge
What is ESD?
Electrostatic discharge
Shell
An interface that an OS uses for user input and output. For example, many people use a graphical shell for Linux. In some OSs, like Windows, the shell isn't separable from the OS itself.
CardBus
An older type of expansion slot and card for notebook computers. CardBus was replaced by ExpressCard, the current standard.
kernel
An operating system component that manages input/output requests from software, and translates them into data processing instructions for the central processing unit and other electronic components of a computer.
distro (Linux distribution)
An operating system made as a collection of software based around the Linux kernel and often around a package management system, typically based on either Red Hat's package manager (rpm and yum) or Debian's package manager (dpkg and apt).
Embedded System
An operating system that combines processors and software in a device.
BS
(base station) A transceiver on a cellular network. Also referred to as a cell site.
CPU
(central processing unit) A computer chip where most of the computing calculations take place. Also referred to as the microprocessor or processor.
CCFL
(cold cathode fluorescent lamp) The backlight source used by LCD monitors.
EMI
(electromagnetic interference) A situation that arises when sources that output electromagnetic radiation interfere with your electronic devices.
VoIP
(voice over IP) The transmission of voice communications over IP networks such as the Internet.
open-source operating system
An operating system that is free and whose code is open to the public for modification and sharing. Linux is an example of an open-source OS.
mobile operating system
An operating system that operates a smartphone, tablet, PDA, or other mobile device.
Real-Time Operating System
An operating system that reacts to current events and actions occurring around it.
protected mode
An operational mode of CPUs that allows system software to use features such as virtual memory, paging and safe multi-tasking designed to increase an operating system's control over application software.
Compact Disc (CD)
An optical storage disc that stores data in patterns of more and less reflective areas.
issuing authority
An organization that issues a security certificate.
Printer
An output device attached to your computer that produces printed copies on paper (hard copies
clean uninstallation
An uninstallation that removes any leftover helper or data files that were created by the uninstalled application.
PCI Express (PCIe)
An updated and faster version of peripheral component interconnect (PCI), carrying data serially on 1 to 16 channels at once.
electrostatic discharge (ESD)-
Another name for static electricity, which can damage chips and destroy motherboards, even though it might not be felt or seen with the naked eye.
What feature of modern browsers help to prevent identity theft?
Anti-Phishing
Formatting
Applied to spreadsheets for the purpose of organizing and clarifying information
Styles
Applies a predefined set of formatting options to text to add consistency to a document.
Office Theme Slide Master
Apply a Background Style for all slide layouts in a template on the:
gigabit (Gb)
Approximately one billion bits. Often used as a measurement of data transfer throughput.
megabit (Mb)
Approximately one million bits. Often used as a measurement of data transfer throughput.
No
Are you supposed to press the ENTER key when the insertion point reaches the right margin?
sound card
A circuit board installed in a PC that controls the sound input and output.
automatic update
A feature of an operating system or a software application that enables updates to be downloaded and installed automatically on a system at a scheduled time.
Animation painter
A feature that copies animation settings from one object to another is:
Live Preview
A feature that displays the result of applying a change when you point to a command on the ribbon.
optical disk
A personal computer storage device, such as a CD, DVD, or Bluray disc, that stores data optically, rather than magnetically.
OS X
A series of Unix-based graphical interface operating systems developed and marketed by Apple Inc. designed to run on Mac computers.
root mean squared (RMS)
A standard measurement of the wattage a speaker can reliably handle in a sustained manner.
graphics tablet
A tablet surface typically used by artists as well as computer-aided design (CAD) designers to draw image and pictures by using a stylus the same way you would draw the image on paper, but instead, you draw on the tablet.
task pane
A(n) _____________ is a window that can remain open while you work in the database object.
Sort
Alphabetical or chronological order
pop-up
An extra, usually small, browser window that appears automatically when you display a certain web page or click a certain button on a page.
piezoelectric inkjet
An inkjet printer that moves the ink with electricity via piezoelectric crystals, which change their shape when electricity is applied to them.
stylus pen
An input device that absorbs electricity for use on modern smartphones, tablets, and other capacitive touchscreens.
Mouse
An input device that translates movements on a horizontal surface (the mousepad) into movements of a pointer or cursor on the monitor screen.
Thunderbolt connection
An input/output connection developed by Apple and Intel that carries data and display signals on a single cable.
power supply
An internal computer component that converts line voltage alternating current (AC) power from an electrical outlet to the low-voltage direct current (DC) power needed by system components.
Scroll Bar
An item added to a window or pane that has more items that it has room for. Used to view the items that do not currently display in the window or pane.
file
An object that stores information on a computer.
pointing device
An object that you move with your hand to control an onscreen pointer. A mouse is the most common type.
legacy system
An old method, technology, computer system, or application program, of, relating to, or being a previous or outdated computer system.
LPT port
An older style of printer connection to a computer, using a 25-pin parallel connector. Also called a legacy parallel port or parallel port.
Digital Versatile Disc/Digital Video Disc (DVD)
An optical disc that, like a CD, stores data in patterns of more and less reflective areas, but holds more data than a CD.
local storage
Any storage media that is directly attached to the computer that uses it.
password attack
Any type of attack in which the attacker attempts to obtain and make use of passwords illegitimately.
Mini Toolbar
Appears automatically based on tasks you perform , contains command related to changing the appearance of text in a document.
freeware
Applications that you can download from the Internet directly and use without any restrictions.
A user tells you that Microsoft Word gives errors when saving a file. What should you do next?
Ask the user when the problem fi rst started.
open-source software
Computer software with its source code made available with a license in which the copyright holder provides the rights to study, change and distribute the software to anyone and for any purpose.
Client
Computer that is connected to a network and requests data from a server. Also called a Node.
CAD
Computer-Aided Design
You have just replaced the motherboard in your computer. Your computer starts, but the hard disk light does not come on while the system is booting. What should you do?
Connect the hard disk LED to the motherboard
female connectors
Connectors with holes into which pins are inserted. Compare to male connectors.
Modem
Contraction for Modulator/Demodulator. Modems convert analog data into digital data and vice-versa so that computers can communicate over phone lines.
Why is AC more efficient
DC is constantly pushing electrons in one direction, AC is wiggling back and forth
Clip Art
Drawings, pictures, sounds, and video clips can be inserted into documents. A collection of clip art files is provided with word processing software; additional clip art can be purchased or downloaded from the Internet.
ENTER
Each time the ______ key is pressed, the paragraph formatting in the previous paragraph is carried forward to the next paragraph.
The video drive on your Windows 7 computer is preventing the system from starting up successfully. You have already downloaded an updated driver and copied it to the computer's hard drive. Which mode should you select from the Windows Advanced Boot Options menu that would most likely allow you to start the computer to continue fixing the problem?
Enable VGA mode
Read-Only (R)
Enables users to read the contents of a file or execute it (if a program but prevents users from changing the contents of a file.
recalculates all
Every time you enter a value into a cell in the worksheet, Excel automatically _________ formulas.
Drop Cap
Formats paragraphs to begin with a large dropped capital letter. Drop caps are objects (pictures) that can be formatted and sized.
shareware
Free applications that a user can download from the Internet directly. The only difference between a freeware and shareware application is that the shareware is usually provided on a trial basis.
Which of the following features of a smartphone controls the screen orientation?
Gyroscope
Which video connector type supports both high definition video and audio?
HDMI
What is a MSDS sheet?
Hazardous Chemical Sheet
Slide pane
In Normal view, the pane that displays a large image of the active slide is the:
Communication
Information transferred between user agents and servers on a network.
Window/Orphan
Ensures that the first line of a paragraph does not appear by itself at the bottom of a page (orphan line) or that the last line of a paragraph does not appear by itself at the top of a page (widow line).
green IT
Environmentally responsible computing, which can be part of an overall green building plan for a company.
Network Administrator Security tasks
Assigns unique user IDs and passwords, may also monitor network for unusual traffic.
MPEG
Moving Picture Experts Group
Using a fingerprint scan and password is an example of this.
Multifactor authentication
MIDI
Musical Instrument Digital Interface
Which of the following tools can you use to start the Print Spooler service if it is currently stopped? (2)
Net Start // Services Console
Which of the following is the BEST method of sharing files at work?
Network drive
objective; contact info; educational background; work experience
At a minimum, your resume should present _________, __________, _________, and ____________.
First Order of Operations
Parentheses
System Software
Refers to the computers operating system.
You have a Windows 7 computer that was recently upgraded from Windows XP. An installed application worked fine in Windows XP, but does not run in Windows 7. You have checked the application vendor's web site but there is no update available. What 2 things should you try to run the application?
Run the application in compatibility mode. // Run the application in XP Mode
Which of the following is not a secure network protocol?
SMTP
ESD gloves-
Same as antistatic gloves.
IEEE1394 port-
See FireWire port.
floppy drive-
See floppy disk drive (FDD).
What is Firmware?
Software for hardware
What utility can be used to view when a service was stopped as well as any error messages generated by the service?
Event Viewer
AutoCorrect
Automatically corrects many common keying, spelling, and grammatical errors. It can also insert certain text, graphics, and symbols automatically.
Hyphenation
Automatically divides (hyphenates) words that would normally wrap to the next line. When used with left-aligned text, hyphenation makes the right margin less ragged, making text more attractive.
Outline
Automatically labels each topic (paragraph) with a number or letter. The alphanumeric outlining system uses Roman and Arabic numbers and capital and lowercase letters. For example, Level 1 items might be labeled I, II, III, etc. Level 2 would be A, B, C, etc., and Level 3 would be labeled 1, 2, 3, etc.
Cooling Systems
Systems that are used to keep the computer from overheating.
Header
Text that prints at the top of a sheet of a slide handouts or notes pages is a:
Quick Access toolbar
The _________ provides easy access to frequently used commands.
Memory Address
The computer assigns numbers or addresses to physical memory locations on boot up to keep track of the information that the CPU has access to. This process is referred to as Memory Mapping.
When you try to read a particular DVD-R disc that was burned in a different computer, you receive an error message. Other DVD discs work fine in your drive. What is the most likely problem?
The disc is dirty or scratched
Primary Sort
The first sort range of data
Path
The full address of a file on a disk, such as C:\books\myfile.txt.
Recycle Bin
The location of files that have been deleted, appears on desktop by default.
Institute of Electrical and Electronics Engineers (IEEE)
The organization that controls, among other things, wireless networking standards.
Log On
The process of connecting to a computer by entering the logon for your user account.
USB
Universal Serial Bus
Auto response
Used in email to set up an automatic reply if you are out of the office.
less is more
When choosing word for PowerPoint slides, use the _______ principle.
Shift
When dragging a placeholder up or down, what key should you use to prevent the placeholder from moving to the left or right?
Serial connection
a personal computer connection that transfers data one bit at a time over a single wire.
Examples of 2 email address from the same domain
gigahertz (GHz)
Billions of hertz, a measurement of CPU speed.
Circuit Board
Boards used in electronic devices that are made from an insulating material and contain electronic components that are interconnected to form a circuit or group of circuits that perform a specific function.
Which is a common way to deter physical theft of a laptop or workstation?
cable and lock device securely to a sold object
WinZip
example of program that compresses files
Which Windows 7 OS startup component replaces the boot.ini file that was used by earlier versions of Windows?
Boot Configuration Data
The URL starts with this for a secure connection
https://
How many volts are neutral and ground
less than one volt, one volt max
Bar code reader in grocery store
Example of Optical Scanning
Greg, a graphic artist, installs a new art application on his Windows 7 computer. The application prompts Greg to install an updated video driver, which is unsigned. Greg accepts the unsigned driver and completes the installation. Greg uses the system for several days, and then reports that his display doesn't seem to refresh properly under some conditions. You want to configure Greg's computer to use the previous video driver until the manufacturer provides a signed driver, but he still needs to be able to use the application he installed. What should you do?
Boot the system into Safe Mode. Open device manager and select the video driver. Open the driver's properties and select Roll Back Driver
How does in ESD get built up?
Building up electrons by friction or storing a charge
FTP over SSH
(File Transfer Protocol over Secure Shell) A secure version of FTP that uses an SSH tunnel as an encryption method to transfer, access, and manage files. Also referred to as Secure FTP.
FTP
(File Transfer Protocol) The set of rules used to transfer files across a TCP/IP network, such as the Internet.
HTTP
(Hypertext Transfer Protocol) The TCP/IP service that enables clients, such as a web browser application, to connect and interact with websites.
RoHS
(Restriction of Use of Hazardous Substances) A compliance directive launched in 2006 and enforced by the European Union that aims to restrict certain dangerous substances commonly used in electronic devices.
SSL
(Secure Sockets Layer) A security protocol that provides secure communications over the Internet.
SSL/TLS
(Secure Sockets Layer/Transport Layer Security) A data encryption method used by HTTPS.
WPA2
(Wi-Fi Protected Access version 2) A complete wireless standard that adds strong encryption and authentication security to 802.11 then relies on 802.1x as the authenticationMmechanism. Also referred to as 802.11i.
WPA
(Wi-Fi Protected Access) A security protocol that provides a significantly stronger encryption scheme than WEP, and can use a shared private key, which are unique keys assigned to each user.
CRT
(cathode ray tube) A type of display device that uses electron beams within a vacuum tube to create images on a fluorescent screen.
ESD
(electrostatic discharge) A situation that occurs when electrons rush from a statically charged body to another unequally charged body
LAN
(local area network) A group of computers and associated devices that share the resources of a single processor or server within a small geographic area.
Mini-HDMI connector
(mini-high definition multimedia interface connector) An HDMI connector that is specified for use with portable devices.
MFD
(multifunction device) A piece of office equipment that performs the functions of a number of other specialized devices, such as a printer, scanner, fax machine, and copier
NAS
(network-attached storage) A storage device that is directly attached to the network and is used to supply file-based storage services to other computers on the network.
PII
(personally identifiable information) Any information that can be used to determine who a person is.
RAM
(random access memory) Volatile memory that requires a constant source of electricity to keep track of the data stored in it.
SSO
(single sign-on) An access control property that you can use to provide users with one-time authentication to multiple resources, servers, or sites.
SOHO network
(small office home office network) A network that provides connectivity and resource sharing for a small office or home office.
WAN
(wide area network) A network of computers that are spread across a large geographic area.
How many pins does the CPU fan header on a current motherboard have?
4
How much power is consumed by a load drawing 5 amps with 120v AC across it?
600 watts (watts/volts = amps)
A user wants to purchase a CAD application that requires 8 GB of RAM to operate. Which of the following OS types is required?
64-bit
You are designing a wireless network for a client. Your client needs the network support a data rate of at least 54 mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standards will work best in this situation? (2)
802.11n // 802.11a
Details pane
A File Explorer component that displays the file properties such as file name, file type, author, last modified, size, and other properties.
ribbon
A File Explorer component that is displayed below the title bar and shows a list of common tasks depending upon the selected object or objects.
Address Bar
A File Explorer component that is located below the ribbon and displays the address of an object.
Navigation pane
A File Explorer component that is located in the left pane of the File Explorer window; it enables you to scroll and directly access folders on your PC, your OneDrive files and folders, drives and devices connected to your computer, or other computers on the network.
File Explorer
A Microsoft Windows tool that offers a single view of all the resources and information that you can access from a computer.
Disk Cleanup
A Microsoft Windows utility used to delete temporary files and other files that are not needed so that a computer runs faster and more efficiently.
workgroup
A Microsoft Windows-based peer-to-peer network that is typically implemented in a SOHO environment and that usually contains fewer than 20 peers.
homegroup
A Microsoft Windows-based peer-to-peer network that is typically implemented in a SOHO environment and that usually requires users to input a user name as well as password when they join the homegroup.
ActiveX
A Microsoft technology that uses the Microsoft .NET programming framework. It enables a web browser to interact with the OS to run mini-applications.
Server
A PC that exists only to route network traffic and provide access to shared files, printers, and services to client PCs.
dual inline memory module (DIMM)
A RAM module that uses pins on both sides of the circuit board.
chart
A _________ is a graphical representation of data from the worksheet.
task pane
A __________ is a window that can remain open and visible while you work in the document.
style set
A ___________ consists of a group of frequently used styles formatted so they look pleasing when used together.
Gigabyte
A ____________ is 1,073,741,824 bytes (typically rounded off to a billion bytes). Often used to describe the capacity of storage devices such as hard drives. 1024 Mb = 1 GB.
Mechanical Mouse
A ball on the underside runs along a flat surface. Mechanical rollers detect the direction the ball is rolling and move the screen pointer accordingly.
Taskbar
A bar that contains buttons and icons.
Taskbar
A bar typically along the bottom of the screen that contains buttons and icons
Hypertext Transfer Protocol (HTTP)
A basic unsecured protocol used for web traffic.
Scroll Box
A box inside a scroll bar that provides a visual indication of where you are within a window or pane
Malware
A broad term used for many attacks on computer systems, such as viruses, exploits, and worms.
digital subscriber line (DSL)
A broadband Internet service that delivers Internet connectivity via telephone lines.
add-on
A browser extension that adds to your browser the capability of handling new content types. Also called a plug-in.
Internet Service Provider (ISP)
A business or organization that offers users access to the Internet and related services.
crossover cable
A cable that connects two similar devices, where the order of the wires at one end is opposite the usual order. Also called a patch cable.
flash memory card
A card containing flash RAM that can be inserted into or removed from a card reader.
password
A case-sensitive string of alphanumeric characters that must be typed before a user can access a computer.
adware
A category of application that displays unasked-for ads on your computer.
drive bay
A cavity in a computer case where a drive can be mounted.
multicore processor
A central processing unit (CPU) that has two or more individual CPUs mounted in a single chip, working in parallel.
Edition
A certain packaging of a version of an application or OS, containing a unique set of features. For example, Windows 7 comes in Home Premium Edition and Professional Edition, among others.
security certificate
A certificate on a website that helps you know that you're dealing with a legitimate site, and not a fake.
file attribute
A characteristic that can be associated with a file or folder that provides the operating system with important information about the file or folder and how it is intended to be used by system users.
category label
A chart element that identifies categories of data is a:
data point
A chart value that originates in a worksheet cell is a:
complementary metal-oxide semiconductor (CMOS)
A chip on a motherboard that stores the BIOS Setup settings; this chip, although volatile, requires very little power and is powered by the motherboard battery. Newer motherboards use flash RAM instead.
POST card
A circuit board you insert into an open slot in the motherboard to display a numeric code that tells you where the system is in the booting process.
Suite
A collection of individual programs avaiable together as a unit.
User Account
A collection of info that determines the folders and files you can access, controls the types of changes you can mkake to the computer and stores your Win 7 settings
User Account
A collection of information that determines the folders and files you can access, controls the types of changes you can make to the computer, and stores your settings.
rollup
A collection of previously issued patches and hotfixes, usually meant to be applied to one component of a system, such as the web browser or a particular service.
device hardening
A collection of security tasks used to reduce the scope of the device's vulnerability and attack surface.
package manager
A collection of software tools that automates the process of installing, upgrading, configuring, and removing software packages for a computer's operating system in a consistent manner.
data marker
A column, bar, area, dot, pie slice, or other symbol in a chart that represents a single data point is a:
Recovery Console
A command-line interface for troubleshooting serious problems with Windows XP that cause it to not be able to start. Replaced by the Windows Recovery Environment in Windows Vista and Windows 7.
Documents Library
A commonly used location to save your files when working on your computer
mobile app
A compact software program that is developed to perform a predefined function on a smartphone or a handheld mobile device such as a mobile phone, tablet, or feature phone.
ISP (Internet Service Provider)
A company that provides customers access to the Internet.
Internet service provider (ISP)
A company that you contract with to provide Internet service.
Linux distribution
A complete Linux implementation, including kernel, shell, applications, utilities, and installation media, that is packaged, distributed, and supported by a software vendor.
laptop
A complete computer system that is small, compact, lightweight, and portable.
802.11i
A complete wireless standard that adds strong encryption and authentication security to 802.11 and relies on 802.1x as the authentication mechanism. Also referred to as WPA2.
32-bit
A computer architecture that supports integer values to -2,147,483,648 through 2,147,483,647 and memory addresses to 4 GiB (gigabytes or gibibytes).
64-bit
A computer architecture that supports integer values to over 18 quintillion and memory addresses to 16 EiB (exbibytes).
slimline case
A computer case that is thinner than normal. It can be oriented either flat like a desktop case or upright like a tower case.
desktop case-
A computer case that lies flat and some- times serves double-duty as a monitor stand.
FireWire connection
A computer connection that provides a high-speed interface for peripheral devices that are designed to use the IEEE 1394 standard.
parallel connection
A computer connection that transfers data eight or more bits at a time over eight or more wires.
Server
A computer designated to handle requests for data transfers from client computers on a network.
personal computer (PC)
A computer designed to be used by an individual.
PIMS - Personal Information Manager Software
A computer program functioning as an address book, organizer, calendar, etc.
device driver
A computer program that operates or controls a particular type of device that is attached to a computer.
virus
A computer program that spreads into a computer system by inserting copies of itself.
email client
A computer program used to access and manage a users email. Examples include: Outlook, Apple Mail, Lotus Notes,
embedded system
A computer system with a dedicated function within a larger mechanical or electrical system, often with real-time computing constraints.
Server
A computer that allows access to it's resources and files by other computers over a network.
all-in-one computer
A computer that has the monitor and the computing components all built into one physical device.
desktop computer
A computing device designed to be placed on or near a user's desk.
tablet
A computing device similar to a laptop in size and function, but does not include an integrated keyboard.
cloud computing
A computing infrastructure in which resources, such as storage and applications, are hosted in a distributed fashion by a third party over the Internet.
LAN (local area network)
A connection of two or more computers in close proximity.
remote desktop
A connection to a remote computer via network or Internet that enables you to use that computer as if you were sitting at it physically.
Expansion Slot
A connector or slot on your computers motherboard that allows for the insertion of an expansion card, connecting it to the systems bus or electronic pathways
RCA connector
A connector that carries audio as well as video transmissions to and from a variety devices, such as TVs, digital cameras, and gaming systems.
D-sub connector
A connector with a D-shaped metal ring around a set of pins.
Recycle Bin
A container object located on the Windows desktop that temporarily stores deleted files.
folder
A container object that can store your files in an organized manner. Also referred to as a directory
directory
A container object that can store your files in an organized manner. Often referred to as a folder.
first-party cookie
A cookie placed on your computer by a website you visit. Compare to third-party cookie.
session cookie
A cookie that lasts only as long as your web browser is open. Compare to persistent cookie.
persistent cookie
A cookie that stays on your hard disk after you close the browser. Compare to session cookie.
active cooling system
A cooling system that contains moving parts, such as a fan.
passive cooling system
A cooling system that contains no moving parts, such as a heat sink.
Your laser printer prints a vertical black line on every page. you change the toner cartridge but the problem does not go away. What is the most likely problem?
A corona wire is dirty
screen filter
A cover over a monitor screen that directs light from it at a restricted angle so that anyone who isn't viewing it straight-on won't be able to read it clearly.
thermal compound
A creamlike substance that is placed between the bottom of the cooler heatsink and the top of the processor to eliminate air pock- ets and to help to draw heat off the processor.
firewall
A device or group of devices that connect and control access between networks.
peripheral
A device that connects to a computer to expand the computer's functionality. This includes devices that enable the user to input, output, store, and share data.
touchscreen
A device that enables input by touching images on the screen, while the screen acts as the display for the computing device
peripheral device
A device that is external to the main body of the computer, or a device that isn't essential to the computer's functioning.
surge protector
A device that provides the additional outlets of a power strip with the added benefit of protecting connected devices from surges.
Router
A device that routes packets between networks based on network-layer addresses; determines the best path across a network. Also are used to connect separate LANs to form a WAN.
printer
A device that transfers text and images from electronic content onto physical media such as paper, photo paper, and labels.
surge suppressor
A device use to safeguard a computer against power spikes.
eBook reader
A device used to read electronic books, or eBooks.
loopback plug-
A device used to test a port in a computer or other device to make sure the port is working and might also test the throughput or speed of the port.
pin out
A diagram that shows what each wire or pin in each end of a cable represents.
HDMI (High Definition-
A digital audio and video interface standard cur- rently used on televisions and other home theater equipment and expected to ultimately replace DVI.
DisplayPort
A digital display standard that aims to replace the DVI and VGA standards.
light-emitting diode (LED)
A display or indicator light created by an illuminated diode.
Material Safety Data Sheet-
A document that explains how to properly handle substances such as chemical solvents; it includes information such as physical data, toxicity, health effects, first aid, storage, disposal, and spill procedures.
.org
A domain name suffix originally intended to denote a non-profit organization (this was not strictly enforced and anyone may actually register for a .org address)
.gov
A domain name suffix which denotes a ownership by the United States government.
.mil
A domain name suffix which denotes a web address owned by the United States military
PCI-Extended (PCI-X)
A double-wide version of PCI, used primarily in servers in the early 2000s. See also peripheral component interconnect (PCI).
floppy disk drive (FDD)-
A drive that can hold either a 51⁄2 inch or 31⁄4 inch floppy disk. Also called floppy drive.
x86
A family of backward compatible instruction set architectures based on the Intel 8086 through 80486 CPUs supporting 16-bit and 32-bit addressing and processing.
peripheral component interconnect (PCI)
A fast bus on a motherboard that carries data between expansion cards and the system bus. Updated versions are PCI-Extended (PCI-X) and PCI Express (PCIe).
Driver
A file or set of files that contains information needed for the OS to communicate with a hardware device.
Web Cache
A file that stores copies of Web pages to make frequently accessed pages load faster.
Bootable Disk
A floppy disk that contains the necessary system files that will complete the computers boot up sequence and load a basic Operating System.
Personal Folder
A folder assigned to each account in win7 that contains each user's libraries, desktop files and other files.
Public Folder
A folder that can be accessed by other computers on your network.
Computer Folder
A folder used to access the drives available for your computer.
Recycle Bin
A folder used to store files and folders you intend to delete.
Proxy Server
A form of network security that acts as a go-between for requests on a network.
pharming
A form of phishing that redirects a request for a website, typically an e-commerce site, to a similar-looking, but fake, website.
whaling
A form of phishing that targets individuals who are known or are believed to be wealthy. Also referred to as spear phishing.
relative
A formula using the ____ cell reference B20 instructs Excel to adjust the cell reference as it copies it to the destination area.
Microsoft Office Word
A full-featured word processing program
Cell Range
A group of adjacent cells
Network
A group of computers or other devices that communicate with eachother using wires or wireless signals.
computer network
A group of computers that are connected together to communicate as well as share network resources such as files, applications, and devices.
data series
A group of related data points is called a:
white hat
A hacker who exposes security flaws in applications and operating systems so manufacturers can fix them before they become widespread problems.
Mouse
A hand-held unit, approximately the size and shape of a bar of soap, that you move on a hard surface to move the onscreen cursor.
browser cache
A holding area on the hard disk that maintains a copy of some of the files required to display web pages you have visited. When you revisit a page, the browser may be able to reload certain files from the stored cache.
Android
A layered environment built on the Linux kernel foundation that includes not only the OS, but middleware, which provides additional software for the OS, and additional built-in applications.
shortcut
A link or pointer to a program, file, or folder that is represented by a small icon.
File List
A list in a folder window that displays the contents of the item selected in teh navigation pane
Menu
A list of related items, including folders, programs, and commands.
Internet cache
A local storage area that holds the files saved by a web browser to decrease the time it takes to reload a web page
Internet Mail Access Protocol (IMAP)
A mail system that uses the interface of a mail program like Outlook, but that stores the mail on and accesses it from a server rather than locally.
antistatic mat
A mat onto which you set a component to drain away any built-up static charge that might result in ESD damage.
ESD mat-
A mat that dissipates ESD and is commonly used by technicians who repair and assemble computers at their workbenches or in an assembly line.
ground mat-
A mat that dissipates ESD and is commonly used by technicians who repair and assemble computers at their workbenches or in an assembly line.
Amplification
A means of making the sound louder as it comes out of a PC or other device.
soldering
A means of securing electronic components to a circuit board by using a combination of lead, tin, and silver (solder) and a tool called a soldering iron.
pages per minute (ppm)
A measurement of a printer's speed.
virtual memory
A memory management technique that is implemented using both hardware and software that maps memory addresses used by a program, called virtual addresses, into physical addresses in computer memory.
Windows
A metafamily of graphical operating systems developed, marketed, and sold by Microsoft.
bluesnarfing
A method in which attackers gain access to unauthorized information on a wireless device by using a Bluetooth connection within the 30-foot Bluetooth transmission limit.
iOS
A mobile operating system developed by Apple Inc. and distributed exclusively for Apple hardware, including iPods, iPhones, and iPads.
optical mouse
A mouse that uses a light-emitting diode (LED) or a photodiode to detect movement.
laser mouse
A mouse that uses an infrared laser to detect movement.
network share
A network location that is made available to network users.
user authentication
A network security measure in which a computer user or some other network component proves its identity in order to gain access to network resources.
hub
A networking device that connects multiple computers to form a LAN.
router
A networking device used to send data among multiple networks that use the same protocol.
worm
A parasitic program that replicates itself and exploits a computer's file transmission capabilities.
What is a recovery partition?
A partition created by the computer manufacturer to restore the system to its original state
hybrid password attack
A password attack in which multiple attack vectors, including dictionary, brute-force, and other attack methodologies, are used to try to crack a password.
brute force attack
A password attack in which the attacker uses password cracking software to attempt every possible alphanumeric password combination.
hofix
A patch that is often issued on an emergency basis to address a specific security flaw.
webcam
A peripheral device that sends periodic images or continuous frames to a website for display
scanner
A peripheral device that takes a photo-identical copy (scan) of a physical hard copy of any kind of document, such as a piece of paper or a photo, and creates a digital-format copy of the document.
tape drive
A personal computer storage device that stores data magnetically on a tape enclosed in a removable tape cartridge.
computer connection
A physical access point that enables a computer to communicate with internal or external devices.
Screen Capture
A picture of your computer screen, A window, or a selected region saved as a file tat can be printed or shared electronically.
Screen Capture
A picture of your computer screen, a window, or a selected region saved as a file that can be printed or shared electronically.
softened
A picture that has been formatted to look fuzzy is:
exploded
A pie chart with one or more slices offset is called a(n) __________ pie chart.
logic bomb
A piece of code that sits dormant on a target computer until it is triggered by a specific event
heat sink
A piece of metal, with cooling fins, that can be attached to or mounted on an integrated chip (such as the CPU) to dissipate heat.
heat sink-
A piece of metal, with cooling fins, that can be attached to or mounted on an integrated chip (such as the CPU) to dissipate heat.
expansion card
A printed circuit board that is install into a slot on the computer's system board to expand the functionality of the computer.
multifunction printer
A printer that includes other functions such as scanning, copying, and faxing.
page printer
A printer that prints an entire page in one pass. Compare to line printer.
line printer
A printer that prints one line at a time. Compare to page printer.
inkjet printer
A printer that produces the image on the page by squirting ink out of nozzles and onto the paper.
Blackberry OS
A proprietary mobile operating system developed by BlackBerry Ltd for its BlackBerry line of smartphone handheld devices.
Simple Mail Transport Protocol (SMTP)
A protocol for sending email. Usually paired with Post Office Protocol (POP), which receives mail.
FTP (File Transfer Protocol)
A protocol used to move files and folders over a network or the Internet.
cellular network
A radio network that consists of different areas called cells. Also referred to as a mobile network.
History
A record of the pages you have recently viewed in your browser.
Window
A rectangular area that displays on the desktop.
prohibition icon
A red circle with a diagonal red line through it, indicating a prohibition against something.
Safe mode
A reduced-functionality Windows mode in which only essential drivers and applications load, used for troubleshooting.
broadband router
A router used to help share Internet connectivity. It may come with software, instructions, or other extras.
network address translation (NAT)
A router's technique of translating the individual addresses of the requesting PCs in your network to be sent and received on a single Internet connection.
Thumbnail
A sample of a document, formatting choice, or graphic that has been reduced in size.
Snipping Tool
A screen capture program used to document what is displayed on the computer screen.
hard drive
A sealed stack of metal platters, each with a read-write head on a retractable arm that reads data from and writes data to the platters by magnetizing bits of iron oxide particles on the platters in patterns of positive and negative polarity.
Sector
A section of a formatted disk where track rings intersect the pie slices made by lines that bisect the disk platter. Each sector holds 512 bytes of data.
Partition
A section of a physical hard disk that can be assigned one or more logical drive letters.
Hypertext Transfer Protocol Secure (HTTPS)
A secure version of HTTP, used for sensitive data sent on the Web. It combines regular HTTP with Transport Layer Security (newer) or Secure Sockets Layer security (older).
Intranet
A self-contained intra-organizational network that is designed using the same technology as the Internet, but limited to use within the organization.
file extension
A series of characters at the end of a file name; used by an OS to identify the software application that is associated with a file.
Gallery
A set of choices, often graphical, arranged in a grid or in a list.
Protocol
A set of language rules used between two devices or two points in a process.
Ethernet
A set of networking technologies and media access methods specified for LANs.
Protocol
A set of rules or configurations defined between two computers or devices so they can communicate. Some of the operations defined are error detection and correction, data format and readiness to receive or send. There are different protocols but two communicating devices must follow the same protocol in order to understand each other
form factors-
A set of specifications on the size, shape, and configuration of a computer hardware component such as a case, power supply, or motherboard.
Power On System Test (POST)
A set of startup diagnostics that run on computer hardware before the OS loads.
Open Systems Architecture (OSI) model
A seven-layer conceptual model for describing the levels of network communication and its protocols at each level.
network printer
A shared printing device that can be used simultaneously by multiple users on a network.
Bluetooth
A short-range wireless networking protocol, separate from Wi-Fi, also known as IEEE 802.15. It's used for cell phones, home theatre devices, and gaming consoles.
Buffer
A simple version of a cache, holding recently used data in case it's needed again.
Crash
A situation when an application stops working.
RJ-11 connector
A six-position connector that uses just one pair of wires. It is used in telephone system connections
bloatware
A slang term that describes software that has lots of features and requires considerable disk space and RAM to install and run.
trackpoint
A small button located in the center of laptop keypads that responds to user force in all directions in order to move the cursor on screen.
Icon
A small button used to represent a file, folder, or command.
Icon
A small graphical image or picture used to represent a program, folder, or function. Operating Systems that use a Graphical User Interface (GUI) allow you to start a program or perform file navigation and manipulation by clicking or double-clicking on these icons.
Personal Digital Assistant (PDA).
A small hand-held computer-like device designed to store information such as a calendar and an address book. Many PDAs offer Internet and e-mail access as well as other enhancements. Information such as addresses, notes, and documents can be exchanged between a PDA and personal computer.
mouse
A small object that runs across a flat surface and has at least one, but typically two or three, buttons that send electronic signals to the graphical user interface (GUI).
DIMM (Dual Inline Memory Module)
A small printed circuit board with memory chips on it. These modules clip into sockets on the motherboard to make up your system RAM. They come in denominations of 16, 32, 64, and 128 MB.
Virus
A small program or application designed to harm a computer A virus requires human interaction to spread.
Worm
A small program or application, capable of self-propagation designed to harm a computer.
Plug-in
A small program that allows a browser to access certain types of media content.
patch
A small unit of supplemental code meant to address either a security problem or a functionality flaw in a software package or operating system.
Dialog Box
A small window with options for completing a task.
open source
A software licensing scheme that enables users to access its source code and gives them the right to modify it.
commercial
A software licensing scheme that is intended to meet commercial needs. Many commercial software publishers ask their users to register their copies within a specified period of time. This type of software does not allow users to access the source code or modify it.
Browser
A software program used to browse the internet. Examples include; Internet Explorer, Safari, Firefox, Chrome.
flash drive
A solid state storage device that typically connects to a USB port on your computer.
transition
A special animation effect used to progress from one slide to the next is a(n) __________.
external SATA (eSATA)-
A standard for external drives based on SATA that uses a special external shielded SATA cable up to 2 meters long. eSATA is up to six times faster than USB or FireWire.
World Wide Web
A subset of the internet that uses HTTP to communicate data through web browsers.
Digital Visual Interface (DVI)
A successor to VGA for connecting monitors. It's a rectangular plug consisting of 24 pins for digital transmission plus an extra 4-pin block for analog signals for backward compatibility.
dual voltage selector switch-
A switch on the back of the computer case where you can switch the input voltage to the power supply to 115 V used in the United States or 220 V used in other countries.
Control Panel
A system of windows and dialog boxes used to modify Win7 settings.
redundant array of independent disks (RAID)
A system that bundles multiple physical hard disks together to work as a team for increased performance, reliability, or both.
liquid cooling system
A system that uses tubes filled with a coolant connected to a radiator and a pump to circulate the liquid coolant through the inside of your computer case, along with fans to move air across the tubes to decrease the temperature within the case.
master file table (MFT)
A table of contents that contains pointers to the starting points of files and folders stored on a logical drive.
facial recognition
A technique for authenticating computer users by scanning their faces.
fingerprint recognition
A technique for authenticating computer users by scanning their fingerprints.
packet sniffing
A technique for spying on web traffic by examining packets of data as they're transmitted.
Powerline Ethernet
A technology for carrying Ethernet networking data over power lines in a home. One brand is HomePlug.
Power over Ethernet (PoE)
A technology for using Ethernet cables to conduct electricity.
Legacy
A technology or device that has been largely replaced by a newer technology.
pen computing
A technology that activates a touch screen with a special stylus that comes with the device.
Plug-and-Play (PnP)
A technology that allows computers to detect a new device automatically, assign system resources to it, and install a driver for it.
Cache
A temporary storage area for recently used data, located near the processor and connected to it by an extremely high-speed pathway.
attacker
A term for a user who gains unauthorized access to computers and networks for malicious purposes. See "cracker."
cookie
A text file that is created by a website and placed on a computer's hard drive to store information that is used to identify users as well as to prepare customized web pages for them.
social engineering attack
A type of attack that uses deception and trickery to convince unsuspecting users to provide sensitive data or to violate security guidelines.
line chart
A type of chart that shows trends over time is a:
malware
A type of computer code that, often without manifesting itself to the targeted user, performs actions that cause undesirable results.
Centronics
A type of connector used to attach a legacy parallel printer cable to the printer. It uses a plastic bar wrapped with metal tabs.
coaxial cable
A type of copper cable that features a central conducting copper core surrounded by an insulator and braided or foil shielding.
plasma display
A type of display device that uses xenon and neon rays and a flat panel of glass to provide visuals with high contrast, brightness, and vibrant colors that can be viewed from a multitude of angles.
phishing
A type of email-based social engineering attack in which the attacker sends email from a spoofed source, such as a bank, to try to elicit private information from the victim.
file encrytion
A type of file protection that disguises the data within a file or message so that the specific information included within the file or message cannot be read or understood by unauthorized users.
data restoration
A type of information protection scheme that enables you to recover stored copies of critical files and folders from another medium.
data backup
A type of information protection scheme that enables you to store copies of critical files and folders on another medium for safekeeping.
GUI (graphical user interface)
A type of interface that allows users to interact with electronic devices through graphical icons and visual indicators such as secondary notation, as opposed to text-based interfaces, typed command labels or text navigation.
Optical Media
A type of media used to store data which is read by a laser such as a CD or a DVD.
liquid crystal display (LCD)
A type of monitor that has a flat-panel screen in which liquid crystals trapped between polarized filters twist to let light through, creating the screen image.
cathode ray tube (CRT)
A type of monitor that is large and boxy, like an old-style television. It uses an electron gun to light up phosphors on a screen to create the image.
Client-Server Networks
A type of network in which a server directs the clients' requests for resources.
Peer-to-Peer Network
A type of network that connects two client computers directly together.
flash RAM
A type of nonvolatile RAM that holds its data until it's rewritten.
Tablet PC
A type of notebook computer that provides a writing tablet rather than a keyboard where the user can input handwritten notes into the word processing program.
domain name system (DNS)
A type of server that translates between the numeric addresses of IPv4 and the friendlier domain names of the Internet.
Worm
A type of virus that is self replicating. Worms do not need to attach to anything to spread, and can tunnel themselves into computers through networks..
terminal
A typewriter-style keyboard and a display screen, or monitor, that is used to access the information stored on mainframes.
Media Access Control (MAC)
A unique address describing a network adapter. No two network adapters in the world have the same MAC address. It's usually written as six groups of two hexadecimal digits, separated by hyphens or colons.
Firewall
A utility or hardware device that prevents unauthorized network activity on particular ports.
JavaScript
A variant of Java designed for inserting code (scripts) on web pages.
Hacking
A variety of computer crimes that involve gaining unauthorized access to a computer system or its data.
fan
A ventilation component that cools the internal components of a computer.
S-video connector
A video connector that carries S-Video, which is an analog video signal that carries the video data as two separate signals (brightness and color).
Reading view
A view similar to Slide Show view but that also displays the title bar, status bar and taskbar is:
Application
A way for your computer to run programs, also known as SOFTWARE.
Search Engine
A website on which one can search for other websites containing information on a specified topic by typing in key words to search for. Examples include; Google, Yahoo, AltaVista.
secure site
A website that uses security to ensure the user's data is safeguarded.
Broadband
A wide pathway capable of carrying data at a high rate of speed, such as on the Internet.
Multi-card Readers and Writers
A wide variety of solid state memory cards are used in various devices such as phones and cameras. The device can usually be connected via a cable or wirelessly to the computer.
enhanced screen tip
A(n) ___________ is an on-screen note that provides the name of the command, available keyboard shortcut(s), a description of the command, and sometimes instructions for how to obtain help about the command.
What type of monitor is heavy and bulky due to the specific internal components that it uses to produce images?
CRT
You are configuring your home router, which of these should be done to protect from any unauthorized config changes?
Change the admin username and password
You have a Windows 7 system with two SATA hard drives, one used for the OS and the other used for data. You have traced recent problems to a fault in the system motherboard. You replace the motherboard and reconnect all the hardware. When you start the computer the system shows the BIOS info screen, but then returns an error that an OS system could not be found. What should you do?
Change the boot order in the BIOS
Change Case
Changes capitalization. The lowercase option changes all selected text to lowercase; the UPPERCASE option changes selected text to all capitals. The Sentence case option capitalizes the first letter of the first word, and the Title Case option capitalizes the first letter of each selected word.
Word Art
Changes text into a graphic object. Most word processing software programs have a word art gallery that contains predefined styles such as curved or stretched text.
Margins
Changes the amount of blank space at the top, bottom, right, and/or left edges of a page. Default margin settings are not the same for all software.
Which techniques are used in pharming attack to redirect legitimate web traffic to malicious web sites? (2)
Changing the hosts file of a user's computer // Exploiting DHCP servers to deliver the IP address of poisoned DNS servers
emulator
Hardware or software or both that duplicates the functions of one computer system (the guest) in another computer system (the host), different from the first one, so that the emulated behavior closely resembles the behavior of the real system (the guest).
Server
Hardware that enables communication by passing messages to other users on a network.
Parental Controls
Helps you control the types of content that your children can access.
Clickable text in an email or webpage
Hyperlink
Footnote and Endnote
Identifies sources quoted or paraphrased in the text or gives extra information about the main text. Word processing software automatically positions and prints each footnote at the bottom of the same page as the reference to it. It prints endnotes on a separate page at the end of a report. When footnotes or endnotes are edited, added, or deleted, the software feature automatically makes the necessary changes in numbering, formatting, and page breaks.
text
In Excel, any set of characters containing a letter, hyphen (as in a telephone number), or space is considered _________.
ALT+ENTER
In Excel, to start a new line in a cell, press __________ after each line, except for the last line, which is completed by clicking the Enter box, pressing the ENTER key, or pressing one of the arrow keys.
double click
In Excel, to verify a formula in a cell by using Range Finder, _________.
SHIFT+ENTER
In Word, press __________ to create a line break, which advances the insertion point to the beginning of the next physical line, ignoring any paragraph formatting instructions.
salutation
In a business letter, the _________, if present, begins two lines below the last line of the inside address.
Drum
In a laser printer, the cylinder on which the page image is written by changing the electrical charge on parts of the drum where toner should be applied.
Fit to slide
In a photo album, which is the term used to describe a picture that occupies all available space on a slide, leaving no room for a caption?
block
In the _______ letter style, all components of the letter begin flush with the left margin.
A user reports that he can't browse to a specific Web site on the Internet. From his computer, you find that a ping test to the Web server succeeds. A trace route test shows 17 hops to the destination Web server. What is most likely the cause of the prob?
Incorrect DNS server address
You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig/all and see the following: -IPv4 address...192.168.1.102 (preferred) -Subnet mask...255.255.255.0 -Default gateway....192.168.2.1 -DNS Servers...192.168.2.20 What is most likely the prob?
Incorrect default gateway
You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig/all and see the following: -IPv4 address....192.168.1.102 (preferred) -Subnet mask....255.255.0.0 -Default gateway....192.168.1.1 -DNS Servers....192.168.1.2 192.168.1.27 What is most likely the prob?
Incorrect subnet mask
Spreadsheet Options
Increasing the efficiency of data entries of a spreadsheet
System (S)
Indicates that a file is used by the operating system.
IR
Infrared
Keyboard, Mouse and microphone are examples of?
Input devices
You have installed a new computer wth a quad-core 64-bit processor, 6 GB of memory and a PCIe video card with 512 MB of memory. After installing the operating system, you see less than 4 GB of memory showing as available in Windows. What should you do?
Install a 64-bit version of the operating system
Youre Ts an older laser printer that is creating accordion jams where the paper is crumpled as it exits the printer moving into the output tray. What can you do to fix this problem?
Install a maintenance kit
You are in the process of configuring a new computer. The motherboard has six memory slots and support triple channel memory. You install two memory modules. When you boot the computer, the BIOS recognizes both modules, but the memory only runs in dual channel mode. What should you do?
Install a third identical memory module // Move the modules to the correct motherboard slots
You have an existing computer running Windows 7 Enterprise. You want to configure a RAID 5 array in the computer. You install three new DATA drives, then use the RAId controller integrated into the motherboard to define a RAID 5 array using them. When you boot the computer, Windows does not show the logical RAID drive you just created. What should you do?
Install the drivers for the RAID controller
IM
Instant Message - requires both parties to be online in order to send instant messages back and forth.
Which type of software is BEST at collaboration?
Instant messaging software
ISP
Internet Service Provider A company that provides it's clients with an IP address and a connection to the internet. ISPs in the Cleveland area include WOW, TimeWarner, COX, WindStream, and ATT. Most schools in our area use LNOCA..
Folder
Is a container in which you store your files.
Megahertz
Is the measurement of the speed of the microprocessor.
How do you discharge as CRT before disposing of it?
Leave plugged in, touch one screwdriver to frame, cross other screwdriver over metal and under plastic cap until it makes a pop noise
Which of the following is a symptom of a dirty drum roller in a laser printer?
Lines or splotches repeated at regular intervals on the print job
LAN
Local Area Network, contained to a relatively small small geographic area (school, business, home).
User Agent
Locally accessed software that allows the receipt of and response to communication.
You want to navigate to your banking web site. Which of these should you check before logging in?
Lock symbol and/or HTTPS in the address bar
Which of the following ports is not a way to connect to an external hard drive?
MIDI
Which of the following operating systems is MOST likely to be found on a desktop computer where its primary functions include professional video and audio editing?
Mac OS X
A user has downloaded an application with the .dmg extension. Which OS can be used with this file by DEFAULT?
Mac OS system
Why is jewelry dangerous to the Computer Tech?
Made of metal, can blow motherboards, cause shorts, electrocute you
You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the BIOS doesn't recognize one of the hard disk drives in the system during POST. What should you do?
Make sure that the hard disk is connected to the power supply.
You have just finished installing a new SATA hard disk in your computer. Now your SATA DVD drive won't work. What should you do first? (2)
Make sure the that the DVD SATA cable is connected // Make sure that the DVD power cable is connected
adware
Malicious code that enters the computer system while installing some software applications, and is usually distributed through freeware.
rootkit
Malicious code that is designed to hide the existence of processes or programs from normal detection methods and to gain continuous privileged access to a computer system.
spyware
Malicious software designed to intercept or take control of a computer's operation without consent.
ransomware
Malicious software that prevents you from using your computer and demands payment before your access will be restored.
You turn on your desktop computer. You can hear the fans start up, but the monitor remains blank. You wait awhile but it doesn't appear that anything else is happening. the hard drive activity light doesn't show activity and you never hear the sound that plays when windows loads up. What are the 3 most likely causes of the problem?
Memory // Video card // Processor
read-only memory (ROM)
Memory that can't be changed, once written to.
nonvolatile memory
Memory that doesn't require electricity to maintain its contents.
Where should you attach the clip on an ESD wrist band?
Metal frame of computer
Which of the following is the BEST example of productivity software?
Microsoft office products
accelerometer
Mobile technology that can determine the orientation of a device with a sensor that measures the acceleration of the device direction.
gyroscope
Mobile technology that changes the orientation of the device by reading the x and y coordinates of the device's position
What is the CMOS storing?
Mobo settings/configuration
Which of the following components is required to send faxes through POTS?
Modem
Genders
Most ports and the cables that connect to them have genders. For example, most computer ports are jacks into which you plug in the matching cable. The computer jacks are most often the female connectors and the cable plug is most often the male connector. You can always look directly at the innermost electrical connections on the connectors to determine the gender
You are using an outdated browser that is no longer being supported and visit a lot of websites using your PII. What should you do?
Move to a new browser that has update support from the vendor
Hanging Indent
Moves all but the first line of a paragraph 0.5" (one tab stop) to the right. Hanging indent is commonly used on bibliographies and reference pages.
Left indent (paragraph indent)
Moves the text one tab stop to the right (usually 0.5"), away from the left margin.
MP3
Moving Picture Experts Group Layer 3 Audio
Third Order of Operations
Multiplication and Division (from left to right)
Christian has booted his Windows 7 workstation in Safe Mode and enabled Boot Logging. which file would he examine to see a list of drivers loaded during the startup process?
Ntbtlog.txt
Where can a user find the latest updates, upgrades,, or firmware for a device that is supported by the vendor?
OEM website
You have a computer with a single hard disk configured as a basic disk w/ a single partition formatted with NTFS. The computer runs Windows 7 Enterprise. The disk has run out of space. You need to add space to the disk. You install a new hard drive and start Disk Management. Which of the following is a required task to add space to the existing volume?
On the new hard disk, create a new partition w/out a drive letter
Megahertz
One million hertz, often used to measure CPU speed.
kilobit (Kb)
One thousand bits. Often used as a measurement of data transfer throughput.
Simplex
One-way communication. Compare to half-duplex and full-duplex.
Which of the following connection types is not used to connect a printer to your computer?
PS/2
Which of the following is not a video connector?
PS/2
POTS
Plain Old Telephone System
Duplexing
Printing on both sides of the paper.
operating system
Provides an interface between the user and the system, coordinates hardware components, provides an environment for software applications to function, monitors system health and functionality, and provides a file structure for data management.
Toolbar
Provides buttons or icons that give you access to frequently used commands.
Address Bar
Provides quick navigation options.
What drive configuring uses striping w/ parity for fault tolerance?
RAID 5
You want to buy a new system and it needs to run even if the HDD fails to boot. What should you buy?
RAID1 devices
Which of the following is used for temporary storage of a program or OS and is cleared when the computer loses power?
RAM
What is the name of the connector that you are likely to see at the end of a Category 6 copper cable?
RJ-45
Which of these connectors is most often used to connect to a MODERN network?
RJ-45
Rodney, a user in the research department, reports that he is getting STOP errors while using his Windows XP computer. You ask Rodney if anything has changed recently on the computer. Rodney explains that he ran the installation program for his PDA and everything worked fine until he tried to Hot Sync. Now anytime he hot syncs, he has to reboot the computer. You need to fix Rodney's computer and prevent Rodney from using the PDA until you can installed an updated driver. What should you do?
Reboot the system and select Safe Mode. Disable the PDA's driver in Device Manager
seek time
Refers to the time a program or device takes to locate a particular piece of data. For disk drives, the terms seek time and access time are often used interchangeably.
You have an existing computer that you've been using for years. You decide you want to upgrade the processor. You check the motherboard documentation and purchase the fastest processor that is supported by the motherboard. When you start the computer, it beeps regularly but nothing is shown on the screen and it doesn't start. What should you do? (2)
Reinstall the old processor in the motherboard // Flash the BIOS
Your laptop carrying case is designed for a 15-inch laptop, yet you think you can squeeze your 16-inch laptop into it. Before slipping the laptop into the case, what should you do?
Remove any ExpressCards from their slots
Close
Removes a document from the display screen. If the document has not been saved, you will be prompted to save it before closing.
Redo
Reverses the last Undo action.
Undo
Reverses the last change made in the text. This feature restores moved text to its original location.
standoffs
Round plastic or metal pegs that separate the motherboard from the case, so that compo- nents on the back of the motherboard do not touch the case.
Which is the most widely used type of WAN equipment?
Router, modems and csu/dsu are associated with WANS as they are the connection from one level of the WWW to another. They are not considered WAN devices.
When you print from your laser printer, the paper contains faint images from previous print-outs. What 2 components should you check?
Rubber scraper // discharge lamp
Protocol
Rules used by electronic devices to communicate with each other. HTTP or FTP are the primary examples.
power plan
Rules you set up in your OS or BIOS to control when and how a computer goes into low-power-consumption mode.
You have a Windows Vista that was recently upgraded from Windows XP. One application worked fine in Windows XP, but now does not run in Windows Vista. You have checked the application vendor's web site but there is no update available. What should you try next to run the application?
Run the app in compatibility mode.
Which type of memory module is used in a laptop?
SODIMM
You want to upgrade the memory in your laptop. What form factor will you use?
SODIMM
Unwanted or solicited email
SPAM
Unwanted or solicited phone calls, usually over VoIP
SPIM
Why then, do we decrease the voltage and increase the current just before it enters our homes and businesses?
Safety
SD Card
Secure Digital Card
voice phishing
See "vishing."
spear phishing
See "whaling."
A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered. what's causing the problem?
She has turned on Num Lock, causing the numbers to be sent from the keyboard instead of letters.
SMTP
Simple Mail Transfer Protocol
Firewall
Software or hardware, used on networks, that prevents outside or undesired access.
software updates
Software programs or code intended to address security flaws and performance issues in an existing version of software.
bundled applications
Software programs that are sold together as a set or suite, or that are sold with an operating system or with a new computer.
Graphical User Interface (GUI)
Software that provides buttons, icons, and other graphics that you activate by clicking the mouse.
All-in-One Desktop Computers
Some computers have the monitor and the computing components all in one physical device. These computers take up less desk space than traditional desktop computers.
thermal paper
Special paper that contains chemicals designed to react and change color as it is heated by the heating element within the printer to create images.
What conditions would typically result in replacing the drum on a laser printer?
Spots at regular intervals on the page
Embedded
Spreadsheet that is converted into a graphic image when paced in a target
Spyware
Spyware is a type of malware (malicious software) installed on computers that collects information about users without their knowledge and sends it others.
You a TS network connections on a Windows workstation and you want to view a list of connections on the computer. How can you do this?
Start > CP > Network and Internet // Start > right click Network > Properties
Cold Boot
Starting the computer from a power-off status. If your computer is off, and you turn the switch on, you're performing a _______..
Swipe
Starting with your finger off the screen, touch the screen on the item you wish to _____. Without releasing the screen, drag your finger across the screen. You can slide a control by swiping the button to the left or right.
electrostatic discharge (ESD)
Static electricity, which can ruin electronic devices. It occurs when two items of unequal voltage potential come into contact with one another.
Consumables
Supplies that need to be replaced as they're consumed, such as printer paper and ink.
You found an old windows 98 computer system in your dads closet, hook up the keyboard and mouse to the PS/2 ports and power it up. On boot the computer beeps indicating the BIOS cannot find the mouse and keyboard yet you know they are connected. Which is the solution to your problem?
Switch the mouse and keyboard to the other PS/2 ports and reboot.
TB
Terabyte
Footer
Text that displays at the bottom of every slide or that prints at the bottom of a sheet of a slide handouts or notes
x64
The 64-bit version of the x86 instruction set, supporting 64-bit addressing and processing, and fully backwards compatible with 16-bit and 32-bit x86 code.
Hierarchy
The SmartArt type with which you can show a decision tree or create an organization chart is:
Status Bar
The Status Bar is located at the bottom of the document win dow above the Windows 7 taskbar, present information about the document.
slides; outline
The Tabs pane consists of a(n) _________ tab and a(n) ________ tab.
CPU - Central Processing Unit
The _______________ is an integrated circuit chip (IC) that controls and directs the activities of the computer. Considered the 'brain' of your computer, it is identified by manufacturer, model, and processing speed in megahertz (MHz). Major manufacturers include Intel, Motorola, Cyrix, AMD(Advanced Micro Devices), and IBM. Intel is considered to be the #1 manufacturer and sets the standards for processors.
contrast
The amount of difference between the light and dark extremes of color in an image is called the:
access time
The amount of time that elapses between a PC's request for data from the CD and the drive's delivery of the first part of that data.
A user wants to install a new application on his computer. Which of the following factors should he be aware of before purchasing the software?
The application's minimum requirements and compare to the computer hardware settings.
Cell Reference
The cells location which provides instructions of how the calculations are to be used
Insert
The commands to insert a chart in Excel are located on the _________ tab.
horizontal dpi
The dots per inch that a scanner can record from left to right on a page. Also called horizontal resolution or x-direction sampling rate.
Bus
The electronic pathways that link different devices to each other. In a computer, these pathways can carry data and information in digital form (binary digits or 'bits') to and from each of the different components (CPU, RAM, expansion cards, etc.) The amount of data that can be moved along a bus is determined by the number of lines or connections it has for moving binary information. For instance, a 32-bit bus will have 32 connectors and be able to move 32 bits at a time. It would be considered 32 bits wide.
.pptx
The file extension for a PowerPoint 2010 template is:
smaller
The file size of a presentation with a linked video file, compared with a presentation with an embedded video file, is:
Finder
The file-management interface in Mac OS X.
Input
The first stage of the computing process, in which a user initiates an action by giving the computer information or a request.
Platform
The hardware type of a computer that determines the OSs with which it's compatible. For example, an IBM-compatible platform runs Windows and Linux.
Resolution
The image on your computer's monitor is made up of tiny dots called pixels (picture elements). The total number of pixels used to draw the image on the screen determines the Resolution and is defined by the number of pixels across and the number of pixels down. i.e. 640x480.
You're TS a malfunctioning notebook computer system. The user has indicated that the screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. you've checked the system and determined that the backlight has stopped working. Which of the following could be the cause? (2)
The inverter in the LCD assembly has malfunctioned. // The cold cathode fluorescent lamp has burned out and needs to be replaced.
crop handles
The lines used to crop a picture are known as:
hard drive-
The main secondary storage device of a computer. Two technologies are currently used by hard drives: magnetic and solid state. Also called hard disk drive (HDD).
dot pitch
The measurement of the distance between one color in a triad on a CRT monitor and the same color in the adjacent triad. The lower the number, the better quality the monitor.
Ethernet
The most common form of LAN data transmission technology and follows the IEEE 802.3 standard.
Wi-Fi
The most common wireless computer networking protocol, which is a LAN technology used by many different kinds of devices.
Monitor
The most commonly used output device for displaying text and graphics from a computer. CRTs (Cathode Ray Tubes) are the most common. LCDs (Liquid Crystal Displays) are used on laptops and are available for desktop systems.
Keyboard
The most important input device. Keyboards are used to type commands, data, and other information into your computers memory for processing.
service set identifier (SSID)
The name by which a wireless access point is known on the network.
system board
The personal computer component that acts as the backbone for the entire computer system. Often referred to as a motherboard.
Hard Drive
The primary storage component of a computer which holds all software and data.
encryption
The process of converting data into a form that is not easily recognized or understood by anyone who is not authorized to access the data.
virtualization
The process of creating a logical (virtual) version of a computer environment by separating the elements of the computing environment from each other and from the physical hardware it runs on via an additional software layer.
green building
The process of designing and building a home or business so that it's as energy-efficient and sustainable as possible.
Encryption
The process of encoding information to make it unreadable to anyone except the intended recipient.
1
The rule is to press the spacebar _______ time(s) after periods, colons, and other punctuation marks.
form factor
The size, shape, and orientation of a computer case. Can also apply to motherboards and power supplies.
fill handle
The small black square located in the lower right corner of the heavy border around the active cell in Excel is the ________.
bit
The smallest unit of information in a computer system. Short for "binary digit," bits are represented either as 1 or 0.
ergonomics
The study of a person's efficiency at the workplace as it relates to his or her health, safety, and productivity
access control
The technologies used to control who or what has access to a computer system or network.
telepresence
The technology that allows a person to feel as though they are present in a location different from the one they are in by including stimuli to encourage that feeling of presence.
linked
The term for an .avi video file that is saved separately from a PowerPoint presentation is:
frame
The term that describes a border around a picture in a photo album is:
Active Window
The window in which typing or clicking occurs
Special Features
The word processing features listed below are used to create specific kinds of documents.
RAM - Random Access Memory
The workspace of your computer. It's the area that stores the information and data for processing by the computer's CPU. Retrieving data from the hard drive is much slower, but once the data is loaded into RAM, it can be accessed instantly and randomly. RAM is volatile, which means that once you turn off the power, all data in memory disappears. RAM is stored in chips on small circuit boards called SIMMs or DIMMs, that attach to the motherboard.
Internet
The worldwide network of connected computers and servers.
optical zoom
The zoom on a digital camera that uses a real multifocal length lens. Compare to digital zoom.
What is used between the heat sink and processor to eliminate air pockets and draw heat off the processor?
Thermal paste
CMOS (Complimentary Metal-Oxide Semiconductor)
This is one of two technologies used to produce or manufacture microchips. The other is TTL or Transistor Transistor Logic. Although ______ is a little slower and much more susceptible to ESD or static electricity, it uses less power and generates a lot less heat and has replaced the bulkier chips in PCs. All of today's CPUs and memory chips are ______ chips. Because your computer's configuration or setup is stored in a _____ chip, it has sometimes been labeled _____ setup, or just plain ______. So if someone suggests you check your ______, they mean you should look in your setup program.
Word Processing Features
This software offers a variety of features and commands that enable users to create attractive business documents easily and efficiently. This section provides a brief description of many basic features that can be found in most word processing software programs.
Windows 7 - Professional
This version of Windows 7 may appeal to small to medium business owners as it has extras like Windows XP mode and networking back up features.
CTRL+`
To toggle between the values verson and the formulas version of a worksheet, hold down the _________ keys.
Resolve
To translate a web URL into an IP address via a DNS server.
You have a laser printer that has worked fine until today. Now whenever anything is printed, only blank pages come out. What part are you most likely to replace?
Transfer corona
TCP/IP
Transmission Control Protocol/Internet Protocol
full duplex
Two-way communication that can occur in both directions simultaneously. Compare to simplex and half-duplex.
USB Standards (?)
USB 2.0, released in April 2000, is the most commonly implemented standard. It can communicate at up to 480 Mbps. The original USB 1.1 standard is still commonly found in devices and systems. It can communicate at up to 12 Mbps. A USB 2.0 device connected to a USB 1.1 hub or port will communicate at only USB 1.1 speeds, even though it might be capable of faster speeds. USB 3.0, also called SuperSpeed USB, is the latest USB standard released in November 2008. It features a maximum transfer rate of 5.0 Gbps. It is 10 times faster than the USB 2.0 standard, has enhanced power efficiency, and is backward compatible with USB-enabled devices currently in use. USB 1.1 has a maximum cable length of 3 meters, while USB 2.0's maximum length is 5 meters. In each case, a maximum of five hubs can be used to extend the cable length. The maximum cable length is not specified in the USB 3.0 specification.
If the NIC light it on but the IP address is 169.254.. what might the problem be?
Unavailable DHCP server
You administer a network with Windows and Linux servers, and Windows 7 clients. A user calls and indicates that he is unable to access resources on the network. You type ipconfig on the user's computer and receive the following output: -IPv4 address....169.254.1.17 -Subnet mask...255.255.0.0 -Default gateway... You check your NIC and see the link light on. What might the problem be?
Unavailable DHCP server
File Extension
Under DOS naming conventions, the file extension is the three character portion that follows the file name and identifies the type of file.
Underline
Underlines text as it is keyed. An underline may be added after text has been keyed by first selecting the text.
URL
Uniform Resource Locator. It is the web address for a site that directs the browser to a specific IP address. For example http://www.cvccworks.com/howtofindus.aspx
You are configuring a Windows machine for work. The manager tells you that employees should not be able to play games. What should you do?
Uninstall games from the Control Panel
Joe wants to practice beset software management practices. Which of these should he do?
Uninstall unneeded software
UPS stands for:
Uninterruptable Power Supply
You recently upgraded a client's older workstations from Windows XP to Windows 7. The client has called to complain that the new interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen. How can you fix this problem? (2)
Upgrade the video board installed in the system. // Set the visual effects for best performance
Your motherboard has two memory slots and supports a maximum of 8 gb of RAM. .After installing two 4 gb modules and booting your system, you find that Windows only recognizes 3.5 gb of RAM. What should you do?
Upgrade to a 64-bit version of Windows
How can you keep a Windows 7 system from restarting after a critical system error occurs?
Use the Disable automatic restart on system failure option on the Advanced Boot Menu
A user in sales cannot get his laptop to isplay through a projector. He sees the screen output on the built-in LCD display, but the video is not being seen on the projector. What should you do first?
Use the Fn key to redirect the display to the external video port
Hub
Used to connect network components, like a switch, but less sophisticated.
Linking and Embedding
Used to integrate spreadsheet data with other software applications
Print Preview
Used to view how data is represented on paper
One pair/shielded cable
Uses a pair (white and red) of cores with one wire being the positive, and the other wire being the negative. The shield acts as a ground. This type of cable is used for balanced audio signals. Balanced audio is a method for minimizing noise and interference in audio cables.
Texting
Uses cell phone technology to send text messages. Sender is identified by their phone number.
what-if analysis
Using Excel to scrutinize the impact of changing values in cells that are referenced by a formula in another cell is called ___________.
Telecommuting
Using technology to work from home instead of driving to an office.
Increase Decimal
Using the ______ button on the Ribbon instructs Excel to display additional decimal places in a cell.
You have a Windows XP Professional workstation that does not currently have the Recovery Console installed. What command should you use to install the recovery console?
WINNT32 / CMDCONS
Blue screen errors happen when which type of processes encounter an error?
When processes running in kernel mode encounter a problem and windows must stop the system.
redraws
When yo change a value on which a chart is dependent, Excel _______ the chart.
mini toolbar
When you move the mouse pointer into the transparent _________, it changes to a bright toolbar.
Remote Media Streaming
With _______________ you can access your music, pictures and videos stored on your home PC remotely using the Internet.
5-point pinch
With all five fingers making contact with the screen, pinch to quickly return to the Home screen.
conditional
You can apply _________ formatting that appears only when the value in a cell meets conditions that you specify.
If an application works when the system is loaded in Safe Mode, but does not work when Windows is loaded normally, what can you assume?
You can assume that the problem is not with the application but with the operating system, device driver, or other applications that load at startup, which are conflicting with the application.
Windows Touch
You can use ___________with a touch-screen PC to browse and flick through the screen using your fingers with multi-touch technology.
What method can you use to test memory on a Windows XP system by using the Memory Diagnostics tool without having to install Windows 7 or Vista on the system?
You can use the DVD booting, select Repair your computer, and select Windows Memory Diagnostic Tool.
When taking a computer apart, why is it important not to stack boards on top of each other?
You could dislodge a chip
What happens to you if you are the path of least resistance for a circuit?
You get shocked
Your home network is connected to the internet through a 512 Mbps DSL line. Your ISP provided you with a small office/home office (SOHO) router that provides 4 100 mbps ethernet ports for your home office and one DSL port for connecting the network to the Internet. The SOHO router has a built-in DHCP server that is used to automatically configure workstations with an IP address, default gateway address, and DNS server address. However, today you are unable to access the internet. The browser reports that it can't find the URLs you are requesting. Using the ipconfig command, youve verified that the workstation is receiving the correct IP address parameters. You tried entering tracert 137.65.1.2 at a command prompt and found that youre able to reach this server on the internet without any issues. What is causing this problem?
Your ISP's DNS server is down
Microsoft Office PowerPoint
__________ is a complete presentation graphics program that allows you to produce professional-looking slide shows.
Gadgets
___________ are programs that run on your desktop so that you can see information at a glance. They can give you information about the weather, date & time, news, traffic and more.
Best fit
___________ means that the width of the column will be increased or decreased so the widest entry will fit in the column.
ROM-BIOS (Read-Only Memory Basic Input/Output System)
____________ is a computer chip which holds basic instructions and services in order to run basic hardware tests.
SSL (Secure Sockets Layer)
_____________ is the protocol used to encrypt data being transferred across the Internet.
Peripheral Devices
a device that connects to a computer to expand the computer's functionality. This includes devices that enable the user to input, output, store, and share data.
printer
a device that produces text and images from electronic content onto physical media such as paper, photo paper, and labels.
Switch
a device used to connect components of a network. It is more sophisticated than a hub and can filter and forward data to a specified destination on the network..
DVI-digital (DVI-D)
a digital-only format. The connector contains 24 pins/ receptacles in three rows of eight above or below a flat blade, plus a grounding slot for dual-link support. For single-link support, the connector contains 18 pins/receptacles.
Plug and Play
a feature of a computer system by which peripherals are automatically detected and configured by the operating system
.doc
a file extension denoting a Microsoft Word document format.
.zip
a file extension denoting a compressed (zipped) file, used to save space when sending as attachments.
.wav
a file extension denoting a standard WAVE audio file created by Microsoft.
Thermal Printers
a general term for any printer that uses a heating element to create the image on the paper with dye, ink from ribbons, or directly with pins while the feed assembly moves the media through the printer.
data wiping
a method used to remove any sensitive data from a mobile device and permanently delete it.
A personal digital assistant
a mobile hand-held device that provides computing, information storage, and information retrieval capabilities for personal or business use.
Servers
a network computer that shares resources with and responds to requests from computers, devices, and other servers on the network.
Solid state drive
a personal computer storage device that stores data in special types of memory instead of on disks or tape.
screen capture
a picture, or image, of what is displayed on your computer monitor.
Joystick
a pivoting stick or lever attached to a base that is used to control movement on a device. It typically also includes push buttons, toggles, or switches that control other actions associated with the program or device that the input is controlling.
Laser Printer
a printer that uses a laser beam to form images and toner to print the images on a printing medium, such as paper or photo paper.
Multimedia Interface) port
a proprietary audio/video interfacefor transferring uncompressed video data and compressed or uncompressed digital audio data from an HDMI-compliant source device
Reword the following questions that might be asked when interviewing a user over the Telephone. Your new questions should reflect a more positive attitude toward the user.
a. Did you drop your laptop? Did your laptop fall over? b. Did you forget to recharge the laptop battery? How much battery percent do you currently have on your laptop right now? c. You say the problem is that Microsoft Word is giving an error, but do you really know how to use that application? Have this problem occurred to you before while using Microsoft Word?
Categorize each of the following tasks or decisions into one of the six steps to troubleshoot any computer problem.
a. Set up a backup schedule. b. Reimage Windows 7. c. Decide the problem must be a corrupted video driver. d. Copy Word documents to a USB flash drive. e. Apply a restore point.
Aero Flip (3D)
allows you to preview all your open windows from a central window or 3D view that you can flip through
Thunderbolt Ports and Connectors
an input/output connection developed by Apple and Intel. It carries data and display signals on a single cable. It also can be used to power peripherals with 10 watts of power. It is a dual-protocol technology that works with PCI Express and DisplayPort technologies.
Power Supplies
an internal computer component that converts line voltage AC power from an electrical outlet to the low-voltage direct current (DC) power needed by system components.
Trackball mouse
an upside down mouse. The ball is mounted on the top of the case instead of the bottom and signals are sent to the computer by moving the ball with your thumb, fingers, or palm instead of by rolling the ball across a flat surface.
mobile apps
are compact software programs that are developed to perform a predefined function such as Calendar, Google Maps and Instagram
When troubleshooting a motherboard, you discover the network port is no longer works. What is the best and least expensive solution to this problem? If this solution does not work, which solution should you try next? a. Replace the motherboard. b. Disable the network port and install a network card in an expansion slot. c. Use a wireless network device in a USB port to connect to a wireless network. d. Return the motherboard to the factory for repair. e. Update the motherboard drivers.
b. Disable the network port and install a network card in an expansion slot.
Which of the following should be done to reduce physical safety hazards around a newly installed computer?
bundle loose cables with zip or Velcro ties
What utility would you use to correct cross-linked clusters within the file system on a Windows workstation?
chkdsk
What type of fire extinguisher is in the IT department hallway
class C
Lists three types of fire extinguishers
class a, class B, class C
Which storage option provides the HIGHEST level of redundancy?
cloud storage
Which of the following software package types is designed to accept input from multiple users?
collaborative
Snipping Tool
desktop app that helps capture anything on the Desktop
Which of the following permissions is required to run a .bat file?
execute
Which permission is required to run a .bat file?
execute
Tablets
has a touchscreen to small notebook-sized mobile devices that operate similarly to a smartphone, but are a bit larger and have more computing power. Just like smartphones, tablet PCs can run a number of different operating systems depending on the manufacturer.
Smartphones
high-end mobile devices that provide users with a wide range of functions, such as portable media players, video cameras, GPS, high-resolution touchscreens, high-speed Wi-Fi, web browsers, and mobile broadband, along with phone service.
Aero Snap
is a quick way to resize your windows to make them easier to read, organize and compare.
NFC
is a standard of communication for mobile devices, such as smartphones and tablets, that are in very close proximity, usually when touching or being only a few inches apart from each other.
Aero
is an interface that makes your visual interactions with the desktop fun and easy.
Windows 7
is an operating system that Microsoft has produced for use on personal computers. It is the follow-up to the Windows Vista Operating System which was released in 2006.
Mini-High Definition Multimedia Interface (MiniHDMI)
is specified for use with portable devices. The connector is a smaller version of the full size with same number of pins.
Windows 7 - Home Premium
is the most popular version of Windows 7 and will likely suit the needs of most users.
Windows+Print Screen
key combo for capturing a screen on Windows 8
Ctrl+C
key combo for copying a file/folder
CTRL+X
key combo for cutting a file/folder
CTRL+D
key combo for deleting a file/folder
F1
key combo for displaying the help window
ALT+ENTER
key combo for displaying the properties of a file/folder
CTRL+S
key combo for saving a file/folder
CTRL+A
key combo for selecting all of the contents of a folder
Explain and negative voltage
leads are reversed
When trying to activate the operating system, a user receives a notice that the software is not genuine. Which of the following security threats has occurred?
license theft
undo last action
reversing a mistake in the Windows environment
What type of connector do you plug into a POTS modem?
rj11
How does AC get from the power plant to your outlet
sent as high voltage, converted at a power pole to low voltage, fed to the breaker and then to the outlet
Which is not needed by a desktop?
speaker
After log-on, the user does not have connectivity. He checks the activity lights and they are amber in color. What should he do NEXT?
swap out the network cable and recheck the lights
hierarchical
systems that are organized in the shape of a pyramid, with each row of objects linked to objects directly beneath it
Composite video
the format of an analog (picture only) signal before it is combined with a sound signal and modulated onto a radio frequency (RF) carrier
A RoHS label on hardware indicates which of the following?
the hardware needs special consideration when disposed off
TRS Connectors (Tip Ring Sleeve)
used for stereo (Traditionally)
Wireless A/V Connections
used in conference rooms to connect computers to display boards.
Memory card
used in your music player, camera, or smartphone can be connected to your computer to read and transfer images and data from the portable device to your computer. You can also write to it while it is in your computer and then access the images or data on your music player, camera, or smartphone
RJ-45 connector
used on twisted pair cable. an eight-position connector that uses all four pairs of wires.
Radio Corporation of America (RCA)
used to carry audio and video transmissions to and from a variety of devices. may also be used as a power cable, a loudspeaker cable, and to carry digital audio.
location services
used to locate devices if they are ever lost or stolen
Webcam
used to send periodic images or continuous frames to a website for display.
SMTP
used to send email from a client to a server or between servers. It uses a store-and-forward process, in which the sender starts the transfer. An ____server can store a message until the receiving device comes online. At that point, it contacts the device and forwards the message. If all devices are online, the message is sent quickly.
Molex connector
used to supply power to Parallel Advanced Technology Attachment (PATA) drives, optical drives, and SCSI drives.
SATA power connector
used to supply power to SATA drives.
Scanner
used to take a photo-identical copy of a physical hard copy of any kind of document, such as a piece of paper or a photo, and create a digital-format copy of the document.
RJ-11 connector
used with Category 1 cables in telephone system connections and is not suitable for network connectivity.
Bayonet Neill-Concelman (BNC)
used with coaxial cable to carry radio frequencies to and from devices.
High Definition Multimedia Interface (HDMI)
uses a single cable composed of copper wires to provide an interface between any audio/video source. (The connector is made up of 19 pins and can support a number of modes such as High Definition TV (HDTV), Standard Definition TV (SDTV), and Enhanced Digital TV (EDTV) and can run to 50 feet or more in length.)
Ergonomic keyboard
usually split the keyboard in half so each hand can comfortably use its own set of keys.
display options
view the items as lists with or without details, or as various-sized icons.
Which of the following alternative technologies allow a computer to run multiple operating systems without partitioning the HDD?
virtualization
RAM
volatile memory.
IDE
Integrated Drive Electronics
GPRS
(Global Packet Radio Service) A mobile data service that promises data rates from 56 up to 114 Kbps and continuous connection to the Internet for mobile phone and computer users.
HTTPS
(Hypertext Transfer Protocol Secure) A secure version of HTTP that supports web commerce by providing a secure connection between web browsers and servers.
Which of the following is a video file type?
.mp2
Which of the following extensions identifies a video file?
.mp4
The of these extension type is does not indicate a text document?
.msi
Which of these is a document type?
.odf and .rtf
Which of these file types is used to compress a group of files in Linux/Unix?
.rar
You have been asked to implement a RAID 10 solution for a video editor's desktop workstation. What is the minimum number of hard disks that can be used to configure RAID 10?
4
You are designing an update to your client's wireless network. The existing wireless network uses 802.11b equipment, which your client complains runs too slowly. She wants to upgrade the network to run at 150 mbps. Due to budget constraints, your client wants to upgrade on the wireless access points in the network this year. Net year she will upgrade the wireless network boards in her user's workstations. She has also indicated that the system must continue to function during the transition period. Which 802.11 standard will work best in this situation?
802.11n
Carcinogen
A product or substance that causes cancer.
discovery mode
A Bluetooth device mode that will transmit a friendly signal to another device in close proximity.
constant linear velocity (CLV)
A CD drive that reads data at a constant rate, no matter which spot on the disk is being read. The rotation changes speed as needed.
Compact Disc Recordable (CD-R or CD+R)
A CD that can be written to once.
Bit
A binary digit, either 0 or 1.
heat sink
A block of heat-conductive metal that draws heat away from a processor or other chip.
primary partition
A bootable partition on a hard disk. You can allocate all the space to a single primary partition or divide it further into additional partitions.
.com
A domain name suffix which denotes a commercial or business web address.
DB-15 connector
A high-density video graphics array (VGA) connector that was the most common cable used for LCD monitors.
High-Definition Multimedia Interface (HDMI)
A high-speed, high-definition interface used for connecting HD monitors to data sources, including computers, cable boxes, and Blu-ray players.
full tower
A large tower computer case. See tower case.
Podcast
A series of digital audio or video files accessed via a Web feed.
Name two forms that electricity is delivered to the consumer
AC, DC
Boolean operators in searches
AND, OR, NOT
Main power connector
ATX connectors (20-pin or 24-pin) are used to supply power to the motherboard.
ATX (advanced technology extended)
ATX is a development of the Baby AT specification with the motherboard rotated 90 degrees in the chassis. The CPU and SIMM sockets have been relocated away from the expansion card slots meaning that all the slots support full-length cards. More I/O functions are integrated on the motherboard.
database management
Access is a __________ program.
Renaming
Adding a descriptive identifier to a spreadsheet tab
Fourth Order of Operations
Addition and subtraction (from left to right)
Shading
Adds color or patterns to paragraphs or table cells to emphasize them and focus the reader's attention on the contents.
Cylinder
All the tracks that are accessible at a given actuator arm position on a hard disk.
Macro
Allows the user to save (record) keystrokes and/or commands for retrieval (playback) later. Macros save time by eliminating repetitive keying and formatting.
Freeze Panes
Allows user to work in multiple areas of a large spreadsheet and focus on specific cell ranges
Autosum
Allows you to automatically return the results for a range of cells for common functions like SUM and AVERAGE.
spim
An IM-based attack similar to spam that is propagated through instant messaging instead of through email.
IP version 4 (IPv4)
An IP address consisting of four numbers, each between 0 and 255, separated by periods. The current standard for IP addressing.
dynamic IP address
An IP address that is assigned to a device on-the-fly, rather than permanently assigned. Compare to static IP address.
OS X
An OS developed by Apple Computing, Inc., for use on Macintosh computers.
Linux
An OS that is an open-standards UNIX derivative originally developed and released by a Finnish computer science student named Linus Torvalds.
commercial operating system
An OS that is sold up front, rather than given away for free or shared on the honor system. Windows and Mac OS X are examples.
video card
An adapter card that enables you to connect display devices to your computer, and that typically has its own bank of memory to improve the rate at which the images on screen can be updated.
audio card
An adapter card that enables you to connect speakers, a microphone, and headphones to a computer.
network card
An adapter card that enables you to connect to other computers over a wired or wireless connection. Also referred to as NIC (network interface card).
Googles mobile operating system
Android
mobile operating systems
Android, iOS, Windows Phone, and Blackberry.
Timing options
Animation options that control when animated items display in the animation sequence are called:
Node
Another name for Client on a network.
Search
As soon as you start typing in the __________ bar of the Start Menu you will instantly see a list of relevant options grouped by categories with highlighted keywords and text. This allows you to easily scan for the documents, music, pictures and email you are looking for.
formula bar
As you type, Excel displays the entry in the ______ and also displays the active cell reference in the Name box on the left.
AutoFormat
Automatically formats headings, bulleted and numbered lists, borders, numbers, symbols, and so on as a document is keyed. Table AutoFormat applies borders, shading, font effects, etc., to tables.
Date
Automatically inserts the date into a document. Some software contains an Update option that automatically replaces the previous date with the current date each time the document is opened or printed.
When backing up, which holds the most data?
BD-R
Which of these optical disks will store the most data?
BD-ROM
Which of the following represent the correct boot sequence in Windows XP after the BIOS has passed control over to NTLDR?
BOOT.IMI, NTDETECT.COM, NTOSKRNK.EXE
What LCD component is used to illuminate a notebook computer's display?
Backlight
What should you do (if possible) before flashing the BIOS? (2)
Backup CMOS settings // Connect the computer to a UPS
What security practice can a company use to protect its valuable data from catastrophic natural threats?
Backup data
How can you eliminate the possibility that an application error is caused by another application or service running in the background?
Boot in safe mode with networking
What type of software is used to create 3-D drawings for construction projects?
CAD
One day while trying to start your Windows XP computer, the system displays the following error: Windows could not start because the following file is missing or corrupt: Windows\system32\ntskrnl.exe. Please re-install a copy of the above file. The problem occurs immediately after the OS loading message. You are unable to boot into Safe Mode. What 2 actions will most likely fix the problrm?
Boot into the recovery console and perform an automatic operating system scan and repair. // Boot into the recovery console and run bootcfg/rebuild
One day while trying to start your Windows 7 computer, the system displays the following error: Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. check boot path and disk hardware. What will most likely fix the problem?
Boot into the recovery environment and run the bootrec /rebuild command
One day while trying to start your Windows XP computer, the system displays the following error: Invalid partition table What would most likely fix the problem?
Bot into the recovery console and run the fixmbr command on the boot volume
Relative Cell Reference
By default, a spreadsheet cell reference is relative. What this means is that as a formula or function is copied and pasted to other cells, the cell references in the formula or function change to reflect the function's new location.
In what folder are driver files stored?
C:/Windows/system32
Optical discs and drives
CD, DVD, and Blu-ray discs that are capable of being written to fall into the category of being both input and output devices.
When you turn on your computer and it does not have the time and date set. What needs replacing?
CMOS battery
You have a color inkjet printer. What colors are used?
CMYB
Temporary storage of program data, cleared when powered off.
CPU cache
What are the two major componenets of a processor cooler assembly?
CPU fan Heat sink
Six months ago, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily going down. When it was new, a full charge lasted about 3 hours. Now you are lucky to get 2 hours before the battery charge level drops below 5%. What should be your first step to correct this problem?
Calibrate the battery
You replaced the print cartridge on an inkjet printer. What should you do next?
Calibrate the printer
A user reports that they are unable to access their Firewire drive after moving the PC from beneath the desk to the top of the desk. What is most likely the problem?
Card is not properly seated
Keep the computer cases cooled off for the internal components
Case Fans
To help prevent overheating and to draw air out of a computer case, you can install additional
Case fans
Relative
Cell value changes as the formula is copied
Absolute
Cell value remains static when copied to other locations
Left Justification
Cells formatted as labels
Right Justification
Cells formatted as values
CPU
Central Processing Unit
Surge Suppressors are measured by their _____?
Clamping rate
Cell Data
Classified according to its purpose
Performance of the CPU is measured by what term?
Clock speed
Restart command
Closes open programs, shut down Windows 7, and then restarts Windows 7 and displays the Welcome screen.
Which of the following provides the HIGHEST redundancy and availability?
Cloud based storage
Data and applications hosted on the Internet
Cloud computing
Table
Creates a grid for arranging information in rows and columns. A table can be used to summarize information and to arrange it into easily identifiable categories. Note: Table features are discussed in the Tables section of this manual.
Web Page
Creates a new blank Web page in the document window. The file is saved in HTML format so it can be viewed in a Web browser.
Creates a new e-mail message in the document window and sends the document as the body of the e-mail.
Phishing
Creating a site that masquerades as a legitimate secure site but actually steals your login information. Also called spoofing.
What term refers to a situation where two files try to claim the same cluster on the head disk?
Cross-linked clusters
electromagnetic interference (EMI)
Crosstalk that occurs when electricity passing nearby generates a magnetic field that interferes with a cable or device.
direct current (DC)-
Current that travels in only one direction (the type of electricity provided by batter- ies). Computer power supplies transform AC to low DC.
Which Windows tool can you use to install the drivers needed so that a user can open a data file using an application that is normally not used with the file?
Data Sources Open Database Connectivity (ODBC)
Value
Data has the potential to be used in calculations
Memory
Data storage that uses on/off states on a chip to record patterns of binary data.
Which should be set up using the initial OS setup wizard?
Date and time
Open Handset Alliance
Developer of the Android OS.
Disabling Bluetooth and NFC is an example of this
Device Hardening
What system utility would you use to TS hardware devices, examine and control the resources used by secific devices, and isntall updated device drivers
Device Manager
biometric devices
Devices that identify users by scanning for one or more physical traits, such as fingerprints or retina.
What type of output does an S/PDIF produce?
Digital Audio
DSL
Digital Subscriber Line
DVD-DL
Digital Video Disc or Digital Versatile Disc Dual Layer
DVD
Digital Video Disc or Digital Versatile Disc
DVD-RAM
Digital Video Disc-Random-Access Memory
DVD-ROM
Digital Video Disc-Read-Only Memory
DVD-RW
Digital Video Disc-Rewritable
DVI
Digital Visual Interface
DC
Direct Current
You have physically installed a new hard disk drive in your computer and configured the disk in the BIOS using the CMOS set up program. You try to access the hard disk drive in Windows Explorer, but the drive is not displayed. Which utility will you most likely use to solve the problem?
Disk Management
Which of the following Windows utilities allows a user to configure multiple monitors?
Display
Split Window
Displays a document in two panes, each with its own scroll bars. This feature can be useful when copying text between parts of a long document, or when it is necessary to see text not visible in the window where you are keying.
Open
Displays lists of folders and files (documents). Use this command to locate a desired document and open (display) it on the screen.
Show
Displays marks in text showing where tabs, spaces, and hard returns are inserted. Being able to see these marks helps when editing a document or solving formatting problems. The marks do not print.
Newspaper-Style Columns
Divides a page into two or more side-by-side columns to create pamphlets, leaflets, brochures, and newsletters. The columns may be equal or unequal width. As the document is keyed, text fills a column before moving to the next column. Often, newspaper-style columns need to be balanced (equal or nearly equal in length). The desired balance can be achieved by inserting column breaks as needed.
You have a computer running Windows 7 Home Premium and need to access the contents of a flash drive The flash drive has been formatted with the exFAT file system. You want to read the flash drive on your computer as quickly as possible with the least amount of effort. What should you do?
Do nothing. windows 7 can natively access exFAT file systems
.txt, .pdf, .doc are common extensions for what file types?
Documents
Why cover cords that run across the floor?
Don't trip, also insurance violation
DDR
Double Data Rate
DDR RAM
Double Data Rate Random-Access Memory
DDR SDRAM
Double Data Rate Synchronous Dynamic Random-Access Memory
DIMM
Dual Inline Memory Module
A user complains that his USB scanner no longer works. You check Device Manager and see the icon with a black down arrow on it. What should you do?
Enable the device
software integration
Example: Creating a form letter in word-processing software and linking it to a database software file that contains a list of names and addresses.
spreadsheet
Excel is a powerful __________ program that allows users to organize data, complete calculations, make decisions, graph data, develop professional looking reports, publish organized data to the Web, and access real-time data from Web sites.
worksheets
Excel opens a new workbook with three ___________.
Why is ROM being phased out?
Expensive to upgrade, we also now have EEPROM
You have added a new 1 TB hard disk to a Windows computer. The disk is configured as a basic disk. Which of the following can be configured on this disk? (2)
Extended partitions w/ logical drives // Primary partitions
eSATA
External Serial Advanced Technology Attachment
You need to boot a Windows 7 system into Safe Mode. What key should you press during the system boot to access the Advanced Boot Options menu?
F8
Address bar
FE: bar displays the address of an object
Status bar
FE: bar displays the number of items in the selected location
Search bar
FE: bar enables you to locate documents within the file structure.
Navigation buttons
FE: consists of four buttons: Back, Forward, Recent Locations and Up
When updating a website, which protocol will provide the most security when uploading files?
FTPS
You're TS a malfunctioning LCD display on a notebook computer system. After confirming that the notebook is receiving AC power, you plug in an external monitor. the external monitor does not display the output from the notebook after pressing the Fn key to toggle the display. What could be the cause?
Failed video adapter
Lately you hear a clicking noise when reading or writing data from the hard disk. What is the most likely cause of the clicking?
Failing hard drive
FTP stands for:
File Transfer Protocol
FTPS
File Transfer Protocol over SSL
Workbook
File which contains one or more spreadsheets
What is the startup bios doing?
Finds & loads OS
Replace
Finds a specified keystroke, word, or phrase, and then replaces it with another keystroke, word, or phrase. All occurrences of the specified text can be replaced at one time, or replacements can be made individually (selectively).
Minimum
Finds the lowest number in the range of cells
Which is the best security option to install after OS installation of a home computer?
Firewall
After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. What is the most likely problem?
Fuser rollers
What is the black button on the outlet checker for?
GFCI outlet or GFI, ground fault circuit interrupt to test the fault
Hidden (H)
Hides a file from view in file management tools such as File Explorer, Computer in Windows 8, or My Computer in Windows XP.
HDMI
High Definition Media Interface
smartphone
High-end mobile device that provides users with a wide range of functions, such as a portable media player, video camera, GPS, high-resolution touchscreen, high-speed Wi-Fi, web browser, mobile broadband, along with phone service.
White is decreasing the current an increasing the voltage make the transmission of power over power lines more efficient?
Higher voltages require less current to do the same job.
Bullets
Highlights each item in a list with a heavy dot or other character, as demonstrated in this list of features. Bullets add visual interest and emphasis.
Select
Highlights text on which various operations may be performed. Use the mouse and/or key combinations to select text. Once selected, the text can be bolded, underlined, italicized, deleted, copied, moved, printed, saved, etc.
Cell Address
Identifies the location of the cell in the spreadsheet. Example: A3
decrease; increase
If you drag the fill handle to the left or up, Excel will ________ the series rather than ________.
Goal Seek
If you know the result you want a formula to produce, you can use ______ to determine the value of a cell on which the formula depends.
Under what circumstanced would using the Last Known Good option be mos likely to correct a problem?
If you made a system change and then the startup fails before the logon screen
antistatic bags
Image result for anti static bag definition An antistatic bag is a bag used for storing electronic components, which are prone to damage caused by electrostatic discharge (ESD
antistatic gloves
Image result for anti static gloves definition Protects your PC components from potential damage caused by Electrostatic Discharge
antistatic wrist strap
Image result for anti static wrist strap definition An antistatic wrist strap, ESD wrist strap, or ground bracelet is an antistatic device used to safely ground a person working on very sensitive electronic equipment, to prevent the buildup of static electricity on their body, which can result in electrostatic discharge (ESD).
audio port
Image result for audio port definition An audio port on a computer is any receptacle or jack to which an audio device such as speakers, headphones or a microphone can be connected. All laptops and some desktops have built-in speakers, but for better sound or privacy, you will need to connect external audio through one of the ports.
.jpg, .gif, .png are common extensions for what file types?
Images or Pictures
You have a small wireless network with less than 50 client computers. You upgraded the hardware on two wireless devices so you can use a better security standard than WEP. Now you need to implement the new security standard. You need the greatest amount of security with the least amount of effort, and without replacing any of the wireless infrastructure. What should you do? (2)
Implement WPA2-AES // Configure each client with the same key
text
In Access, a field that is assigned the ________ data type can contain any characters up to a maximum of 255.
Zoom
Increases or decreases the size of text and amount of a page appearing on the screen. Zoom out (a rate below 100%) to see more of a page and smaller text; zoom in (a rate above 100%) to see less page area and larger text.
Secondary Sort
Indicates the next sort range of data
Screen Resolution
Indicates the number of pixels(dots) that the computer uses to display the letters,numbers,graphics,and background you see on the screen.
Device Driver
Individual programs can access communication ports or expansion slots either directly or via the OS or BIOS. However, there is such a vast number of different devices available to hook up to your computer that it can't be expected to know how to use the features of all of them. Most devices are shipped with small programs that are loaded onto your hard drive and tell the computer how to communicate with that specific input/output device whether it be a modem, printer, video card, etc.. These small software programs are called Drivers and are specific to each make and model of the device it comes with.
versioning
Information about the iteration of the software you are using.
Storage (Not Vocabulary Term)- Reference
Information and data in RAM is stored only as long as power is applied to the memory. If you turn off the device, then the information in RAM is lost. If you want to keep the information and data you have been working with, you need to save it to some type of storage device. The information previously saved to a storage device can be retrieved (or read) into computer memory.
Output
Information processed by the CPU that is sent to another device or peripheral such as a hard drive, monitor or printer.
Notes
Information that you would like to share with your audience but not appear on the slide can be written in the __________ pane.
Folder Window
Is a window that displays the contents of folders and files on your drives and network.
Copy and Paste
Is to store a temporary copy in the computer's memory and then insert it into a document later.
Computer Folder
Is used to access the drives available for your computer.
Backup
It can be made by copying files under a different name or by copying them to another directory, another drive, or a different storage media. It is used to replace or restore files if they should become lost or corrupted.
Why is it important to remove loose jewelry before working inside a computer case?
It can get caught in cables and components
How does Windows know which application to use to open a file when you double-click the file in Windows Explorer?
It is determined by a file extension. A program associated with a file extension is called its default program.
berg power connector
It is used with computer power supplies that connect to floppy disk drives, front panel lights, and reset or turbo buttons. The picture is an example of the 4-pin Berg connector used to power floppy disk drives in computers.
Scroll Box
It provides a visual indication of where you are within a window pane.
If a computer is referred to as an x86 system, what can you tell about it?
It supports 32 bit software only
Why do you think the trend is to store configuration information on a motherboard in CMOS RAM rather than by using jumpers or switches?
Jumpers and switches have to be mechanically set and CMOS setup does not.
What is the purpose of raised screw holes or standoffs installed between the motherboard and case?
Keep the motherboard from touching the case
Digital Video Interface (DVI)
Keeps data in digital form from the computer to the display. There is no need to convert data from digital information to analog information.
Shortcut Key
Keyboard instead of the mouse to accomplish a task. To perform tasks using the keyboard, you press one or more keyboard keys.
Why should you never cut the ground pin off the power cord?
Lose the path to ground in case of short otherwise will go through a person
How can the power of a transformer stay constant even though it is changing the current to voltage ratio?
Load stays constant
LAN
Local Area Network
Find
Locates a specified keystroke, word, or phrase in a document. Available These options include: - Only occurrences that match the specified case. - Only whole words containing the specified text. - All forms of a specified word. - Specified text using the asterisk (*) and question mark (?) as wildcard (unspecified) characters.
Which OS uses a .dmg file?
MAC
Keylogger
Malware that records all keystrokes and sends the information to a file or a remote user.
Exploit
Malware that takes advantage of flaws in the OS or an application.
What is the system BIOS doing?
Manages essential devices before o/s launch
You have automatic updates configured yet last weeks updates failed to download. What should the user do FIRST to install the updates?
Manually download the updates
A computer has two hard disk drives installed on the primary IDE channel. You decide to move the second hard drive to the secondary IDE channel. The secondary IDE interface will have no other devices. how should you configure the second hard drive on this channel?
Master or Single
What-If Analysis
Means that you set up your spreadsheet so that you can change the assumptions (inputs) and see what happens ...
Size
Measured in points such as 10 point or 12 point. One point is about 1⁄72 of an inch.
Your CRT monitor displays a thick black border around the main screen image. What should you use to fix this problem?
Monitor hardware controls
Which of the following is the most sensitive PII?
Mother's maiden name
Near Field Communication
NFC
WHat would you disable to secure confidential information on your cellphone?
NFC
Which feature of a mobile OS should be disabled when not in use to increase the phone's security?
NFC
Which of these are communication devices for computers?
NIC
A Windows XP system was severely damaged after a lightning strike, and is now failing to boot. The menu of boot options containted within the Boot.ini file is not displaying and you are convinced that the file is not being read. Which file is responsible for loading and displaying the Boot.ini options?
NTLDR
When connecting a printer to the network, which of these is not needed?
Name of the printer
File
Named unit of storage.
NFC
Near Field Communications
NAS
Network Attached Storage
Which of the following is the BEST way of sharing files within a department at work?
Network Drive
NIC
Network Interface Card
NIC
Network Interface Card. An expansion card that fits into a computer and connects via the network cable to the NICs installed in other computers on the network. It works with the network operating system to send and receive information over the network.
You want to share files between two different computers and want the files to be available to either computer regardless of which one is turned on. Which of the following is the BEST storage method for your wants?
Network attached (Cloud) storage
Which is the BEST for sharing data at work?
Network drive
Do you need to remove the PSU to check it?
No
Is the damage caused by ESD immediately visible?
No
When you load a partition management utility on a workstation running an OEM version of Windows 7, you notice that there is a hidden partition on the workstation's hard drive. You decide to delete it to free up space on the drive. Should you do this?
No, this is the system's recovery partition.
You are testing the power supply in a PC system by measuring the voltage available on the 4-pin Molex connector. The voltage on the red wire is +5.1 volts. What should you do?
Nothing, the power supply is working normally
You are testing the power supply in a PC system measuring the voltage available on the 4-pin Molex connector. The voltage on the red wire is +5.1 volts. What should do?
Nothing, the power supply is working normaly
based on Unix
OS X, Linux, Android, Chrome OS and iOS.
Youre configuring devices on a SCSI bus. You've installed a SCSI adapter in an expansion slot. You've connected a SCSI hard disk drive (sd0) to one of the middle connectors on the internal SCSO ribbon cable the end connector on the internal SCSI ribbon cable. The end connector on the internal SCSI ribbon cable is connected to a SCSI DVD drive. Where should termintation be enabled on this bus? (2)
On the SCSI adapter // On the DVD drive
centered
On the horizontal ruler, an upside down T indicates a _________ tab stop.
Free operating system type to use and change for needs
Open Source
OS
Operating System
Hardware
The actual physical components and devices that make up a computer system.
OEM
Original Equipment Manufacturer
Printer, Speakers and Monitors are examples of?
Output devices
Which of the following are internal HDD connector types?
PATA and SATA
What is a POST card for?
PCI slot circuit that monitors every step of mobo, puts errors into code for fixing mobo
What type of expansion card allows you to talk to other devices without network cables?
PCIe
P2P stands for:
Peer to Peer
Why do you think the trend is to put more control such as graphics controller and the memory controller in the processor rather then in the chipset?
People are more likely to put in a graphics controller and memory controller into their computers because it is cheaper and easier than adding things to the chip set.
cloud computing
Performing computer activities by accessing the network or Internet, rather than by using applications and data stored on your own individual computer.
PCI
Peripheral Component Interconnect
PCIX
Peripheral Component Interconnect Extended
PCIe
Peripheral Component Interconnect express
PC
Personal Computer
PII stands for:
Personal Identifiable Information
PS/2
Personal System 2
PII
Personally Identifiable Information
Pixel
Pixel is a contraction for Picture Element. Everything on your computer screen is made up of thousands of tiny little dots. Each dot is called a pixel. The more pixels used to draw your screen, the higher the resolution. A resolution of 1024x768 means that your monitor is using 1024 pixels across your screen and 768 pixels down. This is a total of 786,432 pixels used to display the image
Several employees have forwarded you an e-mail indicating that your company's health insurance provider has just launched a new benefits management web site that all employees must start using. The employees are told in the e-mail to click a link to access the site. Once there, they are required to provide their Social Security number. However, you have discovered that your company's insurance provider did not send this email. What kind of attack just occurred?
Phishing
To test a power supply, you want to use a multimeter to measure the voltage on a Molex hard disk drive connector. To do this, you need to turn the power supply on. Which pins on the 24-pin motherboard connector coming from the power supply can be shunted to turn the power supply on? (2)
Pins 15 and 16 // Pins 16 and 17
Text Wrapping
Positions text in relation to an inserted object (graphic). Text may appear above and below, around, behind, or in front of an object.
Page Numbers
Places page numbers in a specified location on printed pages. - Most software contains a variety of numbering styles from which to choose: Arabic numerals (1, 2, 3), lowercase Roman numerals (i, ii, iii), uppercase Roman numerals (I, II, III), uppercase letters (A, B, C), and lowercase letters (a, b, c). - Numbers can be placed at the top or bottom of the page, and aligned at the left margin, center, or right margin. - The Hide or Suppress option keeps the page number from appearing on a specified page.
Paste
Places selected text that has been copied or cut at another location.
Superscript
Places text slightly higher than other text on a line. Superscript is commonly used for footnotes and endnotes, and for mathematical formulas and equations.
At what point are the power feeds grounded on its trip from the station to you?
Plant, pole, breaker box
Youre TS a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. What is the first thing you should do?
Plug in an external monitor
Right-Click
Point to the desired object and then click he right mouse button one time.
You disassemble and reassemble a computer. When you first turn it on, you see no lights and hear no sounds. Nothing appears on the monitor screen. What is the most likely cause of the problem?
Power cords to the motherboard are not connected.
Productivity Software for creating powerpoints
Presentation Software
You have a small wireless network that uses multiple access points. The network uses WPA and broadcasts the SSID. WPA2 is not supported by the wireless access points. You want to connect a laptop computer to the wireless network. Which parameters will you need to configure on the laptop?
Preshared key // TKIP encryption
Drag
Press and hold the left mouse button while moving the mouse, and then release the button at the appropriate time.
Watermark
Prints any desired text or graphics behind the main text on document pages.
Prints documents. Select print options and settings (Print dialog box) before printing.
Bold
Prints text darker than other copy as it is keyed. Bold may be added after text has been keyed by first selecting the text.
Due to a blackout, power is no longer coming from the wall outlet and your computer is now off. You do not have a UPS and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc?
Push an unbent paper clip into the hold on the front of the drive.
RAM stands for:
Random Access Memory
RAM
Random-Access Memory
A user in the research department, reports that he is getting STOP errors while using his computer. you ask him if anything has changed recently on the computer. He explains that he ran the installation program for his PDA just before receiving the first STOP error. He immediately rebooted and has not been able to use Windows 7 since then due to STOP errors during the boot process. You need to fix his computer . What should you do?
Reboot the system and select Last Known Good Configuration from the Advanced Startup options.
Youre TS a notebook system that uses a digitizer pad and stylus for input. The user has complained that the digitizer pad registers stylus taps about 1 inch to the right of where the tap actually occurred. How can you fix this problrm?
Recalibrate the digitzer pad
What is the difference between a rectifier and a transformer?
Rectifier converts AC to DC and transformer converts AC to higher or lower AC
RoHS
Recycling of Hazardous Substances
Linux distributions
Red Hat, Debian, Ubuntu, Linux Mint, and Google's Android.
RGB
Red-Green-Blue
Alignment
Refers to the horizontal position of a line of text (also called justification). - Use left alignment to start text at the left margin (even left margin). - Use right alignment to align text at the right margin (even right margin). - Use center alignment to center text between the left and right margins. - Use justify alignment for even left and right margins.
RJ
Registered Jack
RJ-11
Registered Jack Function 11 (telephone)
Your manager has been using the same laptop computer without error for 4 years. Suddenly, the computer will not start and run correctly. What should you do to isolate the problem?
Remove the batteries and attempt to run the computer from a wall outlet
Marcus was attempting to tweak his workstation's operating system when he inadvertently corrupted his system boot files. It will no longer boot to a logon prompt. After pressing f8, what option should he choose?
Repair Your Computer
You are testing the power supply in a PC system by measuring the voltage available on the 4-pin Molex connector. The voltage on the yellow wire is +10.1 volts. What should you do?
Replace the power supply
Typeover
Replaces existing text with newly keyed text (also called Overstrike or Overtype).
Which of these require you to consider ESD precautions?
Replacing RAM in a personal computer
Plain Text
Represents the basic, interchangeable content of text. Text which represents character content only, not its appearance.
You have just installed a maintenance kit in your laser printer. What should you do next?
Reset the page count
Warm Boot
Resetting or restarting a computer that is already on without turning off the power. It restarts the computer without going through the entire POST. This is accomplished by pushing CTRL+ALT+DEL, using restart on the shut down menu, or pushing the restart button on the front of the computer.
interpolated resolution
Resolution that invents extra pixels between the actual scanned ones using a math formula.
RoHS stands for:
Restriction of Hazardous Substances
You want to decrease your boot time and have more space for your files. What would you purchased?
SSD
Which is configured during WiFi initial setup?
SSID settings
Save/Save As
Saves a document on a disk while leaving a copy of it on the screen. Use Save As the first time a document is saved (give it a filename) and to rename a document. Use Save to save a revised document without
Youre TS a computer running Windows 7. The OS system has halted and a blue screen has been displayed on the monitor with an error message. What is the first step you should take in TS the issue?
Search for the error in Microsoft's knowledgebase or in a search engine on the Internet
SATA
Serial Advanced Technology Attachment
What is an anti static bags purpose?
Shields component from itself
SOHO
Small Office, Home Office
Icon
Small buttons used to represent files and folders.
Pretending to be a delivery guy to sneak into a building is an example of?
Social Engineering
Antispam
Software that detects and removes or segregates spam email.
Antispyware
Software that detects and removes spyware.
antivirus software
Software that helps protect your system against malware such as viruses, worms, and Trojan horses.
Tap and Hold
Tap an item and continue to hold your finger steady until a shortcut menu appears or the app icons jiggle.
Double-tap
Tap an item twice in rapid succession.
Drag
Tap and hold an item and then move the item to drag it to a new location.
What GUI tool can you use to stop a program that is hung? Task Manager
Task manager
What command-line tool can you use to stop a program that is hung?
Tasklist and/or Taskkill
maximum
The 7 x 7 rule states that each slide should have a __________ of 7 lines of text and 7 words per line.
When your try to boot your computer, it hangs after POST. When you access the CMOS setup program, you see that the date is several years behind and the time is set to 12:01 am. What is the most likely problem?
The CMOS battery has failed
When you turn off the power to a computer at night, it loses the date, and you must reenter it each morning. What is the problem and how do you solve it?
The CMOS battery, which can be solved by replacing it.
resilience
The ability of any network to survive disaster or avoid it in the first place.
Dual Boot
The ability to boot your computer using one of two different operating systems.
power conditioning
The ability to correct power voltage flow from brownouts/sags as well as surges/spikes.
When TS a malfunctioning notebook computer, nothing appears on the LCD display when the system is powered on. when you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. what could be causing this problem? (2)
The LCD is malfunctioning // The display output has been redirected to the external monitor port using the Fn key
Process
The SmartArt type that shows steps in a process or timeline is:
While TS a network issue, you successful ping the 127.0.0.1 IP address. What is true about the TCP/IP working correctly?
The TCP/IP protocol suite is working correctly on the local computer.
home
The ______ tab contains the more frequently used commands.`
mini
The _________ toolbar contains commands related to changing the appearance of text in a document.
Power Supply
The box inside your computer that supplies it with the electricity that it needs. The Power Supply converts the house AC current to voltages the computer can use, 3.3, 5, and 12 volts DC.
memory bus
The bus that carries data to and from the DRAM memory on a motherboard.
View buttons
The buttons in the lower right corner that control the look of the presentation window are the:
dual-boot
The capability of having two or more OSs on the same PC, and being able to choose at startup which one should load. Also called multiboot.
active
The cell into which data is being entered is referred to as the ___________ cell.
ExpressCard
The current standard for expansion slot and card types. There are two types: ExpressCard | 34 and ExpressCard | 54. The latter is L-shaped so that the connector portion is the same as on ExpressCard | 34.
Print Layout View
The default (preset) view is Print Layout View, which shows the document on mock sheet of paper in the document window.
supercomputer
The fastest and the most expensive computer among all types of computers; often used to complete a single, specialized task.
Pathway
The filing system on a computer is a hierarchical system. The Path Name for a certain file indicates to the computer, or the user, the drive and list of directories (folders) that must be followed to find that file. This is the path needed to access, retrieve or save the file. The path D:\GAMES\WIPEOUT\WIPEOUT.EXE indicates that the file WIPEOUT.EXE, needed to start this game, is in a directory or folder called WIPEOUT, which is in a folder called GAMES, which is on the D: drive.
primary key
The key symbol indicates that a field is the __________ for a table.
After a hard nights studying at your computer, you notice that your back and neck are hurting. Which of the following are not possible causes of the problem?
The keyboard is not ergonomic
Motherboard
The main circuit board in a PC, into which all components connect.
internal components-
The main components installed in a computer case.
Word window
The main elements of the ________ include the Ribbon, Mini toolbar, and Office Button
Processor
The main math calculator on a computer, which takes in data and instructions and outputs the result of those instructions.
central processing unit (CPU)
The main processor chip inside a computer or other electronic device. A processor is an integrated circuit containing millions of transistors.
Windows 7 - Ultimate
The most powerful Windows 7 version with added security features, such as Bitlocker and the flexibility of use in 35 languages.
802.11
The most recent encryption standard that provides improved encryption for wireless networking.
kinetics
The study of human movement
Fill Series
Used to fill a column or row with consecutive data
cracker
The term preferred by the hacker community for a user who gains unauthorized access to computers and networks for malicious purposes.
Output
The third stage of the computing process in which the computer produces a result based on the user's request.
normal; slide sorter; slideshow
The three main views for a PowerPoint presentaiton are ________, ___________, and __________.
root directory
The top-level folder on a logical drive.
Website validity
The truthfulness and accuracy of information presented on the site. Accurate information is considered valid.
Which of the following ports was developed by APPLE and is found on MacBooks?
Thunderbolt
TAB
To advance rightward from one cell to the next in a table, press the __________ key.
New from existing
To apply a template that is saved on your portable storage, in which location under Available Templates and Themes will you find it?
Slide master
To avoid having to use the same color and design of bullets on every slide in a presentation, make the changes on the:
fill
To make the background color vary smoothly from darker to lighter shades in more than one color combination, set a gradient:
Restore
To move a file from the recycle bin to its original location
Format
To prepare a storage medium, usually a disk, for reading and writing. When you format a disk, the operating system erases all bookkeeping information on the disk, tests the disk to make sure all sectors are reliable, marks bad sectors (that is, those that are scratched), and creates internal address tables that it later uses to locate information. You must format a disk before you can use it.
Encrypt
To scramble the content of a file so that it can't be browsed until it's unencrypted (usually via a password).
Why does a motherboard sometimes support more than one Front Side Bus speed?
To support a number of processors and memory that differ in bus speed.
What is a loopback plug for?
To test a port on a computer
adaptive technology
Tools that are designed to ensure that people with disabilities are able to use software applications.
What should you do if you cannot turn a laptop off"
Unplug the AC power and remove the battery
Spam
Unwanted junk email.
While browsing the Internet, a pop-up browser window is displayed warning you that your system is infected with a virus. You are directed to click a link to scan for and remove the virus. What should you do? (2)
Update the virus definitions for your locally-installed anti-virus. // Run a full system scan using the anti-virus software installed on your system
You have a desktop computer that uses 250 watt power supply. You recently added a 4-disk RAID10 array to the system and now it spontaneously shuts down. What should you do?
Upgrade to a power supply that provides more watts.
You have a compiler that compiles applications used in your business. You want to make sure that the compiler continues to run in the background, even if you open other applications. How can you adjust the amount of attention given to that application?
Use Task Manager to modify the process priority
Youre conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the proper way to remove it?
Use an anti-static vacuum
A user has called to complain that her computer won't boot. It stops at the BIOS startup screen right after the memory has been tested and displays a 301 keyboard error. What should you do first?
Verify that no keys are being pressed down during POST
Youre attempting to diagnose a problem with a notebook computer. The user reports that it displayed a message indicating that the battery was low, then it shut down by itself even though it was plugged into a wall outlet. You've checked the AC adapter and found that the LED light is lit when plugged into a wall outlet. What should you check next (2)?
Verify that the AC adapter produces the correct DC voltage for the notebook computer // Verify that the power LED on the notebook computer is lit when plugged into the wall outlet.
VGA
Video Graphics Array
VTC
Video Teleconference
Which one component in a high-end gaming computer is likely to draw the most power?
Video adapter
component/RGB connectors
Video connectors that transmit analog video information as two or more separate signals.
Multiple Operating systems running on a hypervisor
Virtualization
Which of the following technologies allow people to communicate all over the wold inexpensively?
VoIP
VoIP
Voice over Internet Protocol
VoIP stands for:
Voice over Internet Protocol / Voice over IP
What are the 5 units used to measure electricity?
Volts, Amps, Ohms, Joules, Watts
What is larger LAN or WAN?
WAN
Which of these is the strongest WI-FI encryption available?
WPA2
red X
When Word flags a possible spelling or grammar error, it also changes the Spelling and Grammar Check icon to a __________.
Scroll Bar
When a window or pane has more items than it has room for, scroll bars are added.
NOW
When assigned to a cell, the ____ function returns a number that corresponds to the system date and time beginning with December 31, 1899.
Device Stage
When you plug a device into your computer such as a camera, mobile phone or flash drive, a window will open up with a menu of popular tasks, status information and options for your device.
Live Preview
When you point to a command on the ribbon, the result of applying the change - A Live Preview - often displays.
ScreenTip
When you point to an image in the Clip Art pane, the screen element that displays the keywords and information about the size of the image is the:
OCR (Optical Character Recognition)
When you scan a document, it's like taking a picture that results in an image. The letters and sentences in that image can't be changed or manipulated. ______ is software that attempts to recognize the individual characters and transform the image back into a document that can be edited.
remote backup
a service which allows the device to back it's contents up to the cloud
WPA stands for:
WiFi Protected Access
WAN
Wide Area Network
WAN
Wide Area Network. Two or more local area networks connected in a wide spread geographic region
You remove a SATA hard disk from a Windows 7 computer and put it in a system that is running Windows 98. You are unable to read the disk. What is the most likely problem?
Windows 98 does not support NTFS
File Explorer
Windows utility application that offers a single view of all the resources and information that you can access on the computer
computer operating systems
Windows, OS X, Linux, and Chrome OS.
WEP
Wired Equivalency Privacy
WEP stands for:
Wired Equivalency Protection
WAP
Wireless Application Protocol
WIFI
Wireless Fidelity
WLAN
Wireless Local Area Network
WPA
Wireless Protected Access
WPA2
Wireless Protected Access 2
Target
Word Processing Document
AutoCorrect
Word has a list of predefined typing, spelling, capitalization, and grammar errors that _________ can detect and correct.
Productivity Software for creating text
Word processing
Which of the following application types is MOST often used for completing mail merge?
Word processing
grow font
Word provides a(n) ________ button, which increases the font size of selected text each time you click the button.
WiMAX
Worldwide Interoperability for Mircowave Access, Inc.
What are the key differences between a worm and a virus (2)
Worms independently replicate themselves. // A virus relies on a host for replication
You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages w/ garbled characters on them. What is the most likely the cause of the problem?
Wrong print driver
Include comments and ink markup
You can print the comments in a presentation by clicking which of these options?
format
You _________ a worksheet to emphasize certain entries, change the font size, add color to areas, and make the worksheet easier to read and understand.
$
You can apply Accounting Number format by clicking the Accounting Number style button on the home tab which appears as a _______.
In what situation would restoring from a backup be the best option? (2)
You need to restore several work processing files that were accidentally deleted from MY Documents. // You accidentally deleted several important e-mails from Outlook and need to restore them
In what following situations would reverting to a System Restore point to be the best option?
You recently installed a new application and now the system behaves erratically.
When would driver rollback be the best tool to use?
You recently installed a new video driver and now the system behaves erratically
Youre tying to access your office network w/ you Windows workstation from home using your organization's VPN. Your DSL modem has connected to your ISP, but you can't connect to your office network. You issue the ipconfig command from the command prompt and learn that your system has been assigned an IP address of 169.254.1.12. Whats causing the problem?
Your ISP's DHCP server isn't working properly
Flick
____ your finger up or down on the screen to scroll through the items displayed on the screen. This gesture uses the concept of kinetics to emulate the feeling of sliding sheets of paper. A ___is quicker than a swipe.
CPUs
a computer chip where most of the computing calculations take place.
Personal Computers
a computing device designed to be used by one person at a time.
Multimedia player
a handheld device that enables you to play digitally recorded audio, video, and combination audio/video files. Most players provide synchronization and transfer capabilities and some provide Wi-Fi connectivity as well.
Network attached storage
a hard drive that connects directly to the network cabling rather than to a specific computer. You can control which computers can access the NAS device.
BIOS (basic input output system)
a set of computer instructions in firmware that control input and output operations
accelerometer
accelerometer reads and measures the orientation of the device by using a sensor that can measure the acceleration of the direction the device is moving in order to reposition the screen.
Separate Video (S-Video)
an analog video signal that carries the video data as two separate signals (brightness and color). S-Video works in 480i or 576i resolution.
DVI-analog (DVI-A)
an analog-only format. The connector does not support dual link technology. It is commonly used to connect CRT or VGA devices to a computer
Computing Devices
an electronic machine that uses binary data to automatically perform calculations.
Which of the following allows for hands-free operation of a mobile phone?
bluetooth pairing
Which of the following provides the FASTEST speeds when backing up large files?
directly connected storage
Which of these methods takes multiple files and creates one file for file transfer and storage?
document compression
A user is installing a new scanner on a computer. What does she need to install before the equipment will work?
driver
DIMM
have a 64-bit data path. generally have 16 or 32 chips per module.
Apples mobile operating system
iOS
A user's OS is set to automatically update as updates are released. However, last week's updates failed to download. Which of the following should the user do FIRST to install the updates?
manually download the updates
Describe amps
measure of electrical current
Describe joules
measure of work done
Describe watts
measure of work per second
Stylus pen
most often used with tablets, or on a drawing tablet connected to a computer.
mostly likely an address of a person with last name Smith at a school named jackson.
One of the program s that launches automatically at Startup is causing your Windows workstation to lock up. You have examined the Startup folder, and the problem application is not present. Which Windows utility should you use to prevent the program from starting automatically
msconfig.exe
Which of these is both an input and output device
multi-purpose printer
You are setting up a new computer and want to reduce the risk of malicious software from the network, Which of these would not help?
multiple user accounts
A home user wants to share files between two different computers. She wants the files to be available to either computer regardless of whether or not the other computer is turned on. Which storage type should she use?
network attached storage
What does the black wire represent in the DC circuit
neutral
Bias
not objective, slanted towards a particular view.
You have booted your Windows 7 workstation into Safe Mode and enabled Boot Logging. To what file is the boot logging information now being written?
ntbtlog.txt
system file
operating system uses this type of file
In what type of network is the control over resource sharing, processing, and communications completely decentralized?
peer-to-peer /ad-hoc
write
permission that allows both read and write
view only
permission that grants user read only, not write
DVI (Digital Video Interface) port-
port that transmits digital or analog video.
DVI-integrated (DVI-I)
supports both digital and analog transmissions. This gives you the option to connect a monitor that accepts digital input or analog input.
A user has an external monitor that will not turn off. He has power to the laptop and is plugged into the same power strip as the monitor. Which of the following is the first this to check when troubleshooting?
the monitor power cord
Smartphone
typically use a USB connection to connect to a wall charger or to a computer. Connecting it to the computer allows you to read from and write to the internal memory or the memory card in it.
TS Connectors (Tip Sleeve)
used for mono (Traditionally)
Touch pad
you run your finger across the surface to send electronic signals to the computer to control the pointer on the screen.
