CompTIA A+ 1002 (Core 2) - Sections 1.1 to 1.3

You have a new Windows 10 laptop that you use for business. Because the files are sensitive, you wish to use encryption. You want to encrypt only files in certain folders and not the entire drive. What solution do you choose? A) BitLocker B) BranchCache C) Bio-metric Device D) EFS (Encrypting File System) CA) THIS is used to encrypt certain files in certain folders and not the entire drive. - It does not rely on hardware to do the encryption as our partial credit answer does with a TPM (Trusted Platform Module) chip. PC) THIS is a security mechanism that protects computer hard drives by encrypting the drive's data. - A TPM (Trusted Platform Module) chip is required for THIS to work. - If a hardware change is detected, such as a new motherboard, THIS would prompt for authorization to access the drive. WA1) THIS is an optimization technology from Microsoft that can cache server based files on remote machines for quick and easy access. WA2) THIS is a security authentication device that is used for access and not an encryption mechanism. - A fingerprint reader is a common example of this found on a laptop.

D) EFS PC) BitLocker WAs) BranchCache, Bio-metric Device

You want to create a standard image for installation on multiple computers on the network. What is the first step in the process of image deployment? A) Create a recovery partition on the master disk. B) Create a software repository that includes required dependencies. C) Install a disk mirroring utility to a master workstation. D) Install the operating system on a reference computer. CA) Image deployment provides a rapid way to install a standardized version of an operating system on one or many target computers. - The operating system is first installed and configured with any additional software, security settings, or general user settings on HERE. WA1) THIS would be used by a system in a disaster recovery situation, such as a corrupt operating system. In this case, THIS would NOT be helpful. WA2) DOING THIS is helpful in situations where a central location for software assets is required by computers or users. In this case, it is NOT helpful as a FIRST step. WA3) THIS is used to make an exact copy of a disk. - This utility would be useful in creating the image for deployment, but only after the reference computer has been configured.

D) Install the operating system on a reference computer. WAs) A, B, C.

A user's PC is experiencing severe sluggishness. You decide to try a reinstall of the operating system but want to keep user settings and personal files. Which of the below do you try? A) (System) Refresh B) Recovery Image C) (System) Reset D) System Restore CA) THIS is an option that was added beginning with Windows 8. With THIS taking place, Windows is reinstalled while keeping certain settings and personal files intact. WA1) THIS is an option that will perform a reinstall to default Windows out of the box settings.' WA2) THIS is an option to roll back any changes to a specific point in time. THESE points can be created manually or automatically. WA3) THIS is an install image that is provided by the system manufacturer. - It is typically located on a disk partition and includes all software and drivers that shipped with the system.

A) (System) Refresh WAs) C, D, B.

How many extended partitions can be created on a MBR-type (Master Boot Record) partitioned hard drive? A) 1 B) 3 C) 4 D) 128 CA) THIS is allowed on a hard drive. - It is not formatted like a primary partition is. - It is divided into segments known as logical drives. WA1) There can be up to THIS MANY primary partitions on a hard drive when the partition type is MBR (Master Boot Record). WA2) There can be up to THIS MANY partitions on a hard drive when the partition type is GPT (GUID Partition Table). WA3) There may be THIS MANY primary partitions allowed at a time and only a separate extended partition.

A) 1 WA1) 4 WA2) 128 WA3) 3

You are going to upgrade a 32-bit Windows 7 Home Premium to Windows 7 Professional for business purposes. In addition to more features with the operating system, what will the new maximum memory limit be? A) 4 GB B) 8 GB C) 16 GB D) 192 GB CA) All Windows 7 32-bit editions only support up to this much RAM (Random Access Memory). - In this case, moving from one 32-bit edition (Home Premium) to another 32-bit edition (Professional) will not change the RAM restriction above THIS, either. - It is NOT possible to upgrade from a 32-bit operating system to a 64-bit operating system, meaning a new install is required. MATCHING: [Enterprise, Home Basic, Home Premium, Professional, Ultimate] WA1) THIS version, using 64-bit architecture, has a maximum RAM limit that's double that of our correct answer. WA2) THIS version has a maximum RAM limit of double that of (1). WA3) THESE 3 versions all have a maximum RAM limit, which is 12 times that of (2).

A) 4 GB WA1) Home Basic >>> 8 GB WA2) Home Premium >>> 16 GB WA3) Professional, Enterprise, and Ultimate >>> 192 GB

The company's owner would like to purchase a very lightweight system to be used while traveling. There is no need to join a Windows domain or to have any business software other than Microsoft Office. What operating system do you recommend? A) Android B) Windows 10 Education C) Windows 10 Home Edition D) Windows 10 Professional CA) THIS device would suit the business owner. - IT would be extremely lightweight and would support the need to use Microsoft, however. WA1) THIS is a mainstream business operating system. It could be costly for this use and would be installed on a much heavier device. WA2) THIS is an operating system that is perfect for home or small office use. It would be installed on a much heavier device. WA3) THIS is a full featured version of the Windows 10 operating system and is only available to the education market. It would also require a much heavier device than a tablet.

A) Android WAs) D, C, B.

Which of the following mobile operating systems uses an open source model? A) Android B) Blackberry C) iOS D) Windows mobile CA) THIS is an open source operating system. This means that the source code is freely available to developers for modification. - As such, device manufacturers can modify the code so that the operating system suits their particular device features. Everything ELSE) Is closed-source as an OS. WA1) THIS is owned by Apple and found on mobile devices such as iPads and iPhones. WA2) THIS is owned by and found on mobile devices of this same exact name. WA3) THIS is owned by Microsoft and found on mobile phones using this company's MOST CURRENT version of the OS.

A) Android WAs) iOS, Blackberry, Windows Mobile (in that order).

Your Windows 10 PC has a secondary hard drive that is configured as a dynamic disk. You wish to convert this disk to a basic disk and move it to a different system. What is the first best step? A) Backup the data as a dynamic to basic conversion will delete the data (during the process). B) Initialize the disk and create a new partition for the other computer. C) Mark the disk as foreign and move it to the other computer. D) Shrink the volume on the disk and create a new volume on the same disk. CA) When converting a dynamic disk to a basic disk it is important to DO THIS FIRST. WA1) There is no need to DO THIS. - When a dynamic disk is moved from one system to another, it will appear as such in the new system. - Choosing to activate it will make it usable. WA2) The ability to DO THIS (or, another option, EXTEND) volumes on a disk is only available on a dynamic disk. In this case, doing so serves no purpose for the disk move. WA3) THIS is done upon its first use in the system. In this case the disk does not need to be initialized and partitioned before moving.

A) Backup the data as a dynamic to basic conversion will delete the data. WAs) C, D, B.

A remote office has five Windows 10 PCs that often access files from the server at the main office. The WAN (Wide Area Network) link between the sites is slow which impacts file access. You decide to optimize the environment by making files more readily available at the remote site. What solution do you implement? A) BranchCache B) Remote Assistance C) Remote Desktop D) VPN Tunnel CA) THIS is an optimization technology from Microsoft that can cache server based files on remote machines for quick and easy access. WA1) THIS already likely exists as there is a WAN connection between the locations. - Additionally, said technology does create overhead due to the security mechanisms. WA2) THIS allows a user to remotely connect to another system and use it as if they were local. In this case, THIS would not be a good solution. WA3) THIS is a Windows feature that allows someone to remotely connect to a computer by invitation.

A) BranchCache WAs) D, C, B.

Which file system is a technical standard that is referred to as ISO 9660? A) CDFS B) exFAT C) NTFS D) UDF CA) THIS is a legacy file system used for Compact Disc optical media. - It has two writing modes and an extension called Joliet that allows for long file name support. - This file system is often referred to as ISO 9660 as this is the technical standard issued by the International Organization for Standardization (ISO). WA1) THIS is an updated file system for optical media that supersedes our correct answer. WA2) THIS is a 64-bit version of ___32. - It is designed for removable hard drives and flash media. - It supports large volumes and large file sizes. - THIS supports access permissions, but not compression or encryption. WA3) THIS is a file system developed by Microsoft for use with Windows systems. - It provides 64-bit addressing, compression, access security, and indexing features.

A) CDFS WAs) D, B, C.

You are trying to boot a system from a USB drive that contains an installable Windows 10 image. The system keeps defaulting to another boot device. How can you boot from this device? A) Change the BIOS boot device order. B) Configure an alternate IP address. C) Configure the Dynamic Host Configuration Protocol (DHCP). D) Press F8 during the system boot process. CA) Changing THIS will allow for the USB (Universal Serial Bus) device to be given a higher priority over the internal hard disk as a boot device. WA1) Pressing THIS key on a Windows system, such as Windows 7, will present an operating system menu with selections such as starting Windows normally or starting in safe mode. - This will not impact the boot device order. WA2) Configuring THIS on the system will only impact how the system receives an IP address and not the boot device order. WA3) Configuring THIS is useful for systems that attach to different networks. - This setting does not impact the boot device order.

A) Change the BIOS boot device order. WAs) D, C, B.

A user's Windows laptop is experiencing routine errors and blue screen crashes. The laptop has been serviced several times with repair installations. What is the recommended approach to fixing the problem? A) Clean Install B) In-Place Upgrade C) Repair Install D) Unattended Install CA) THIS is a recommended option for a problematic system. - As this system has already been serviced several times, it is cost effective time-wise to erase the system and start fresh. - THIS would require all applications and settings be reinstalled. WA1) THIS is a recommended option for a problematic system. - As THIS has already been tried several times, it is best to try our correct answer. WA2) THIS would possibly not fix the problem. While doing THIS may overwrite and replace any problematic files on the system, there may still be a lingering problem afterwards. WA3) THIS is an install method that is automated with an answer file related to particular setup questions. - An automated setup is helpful; however, the clear choice of our correct answer is best.

A) Clean Install WAs) C, B, D.

Upon using a partitioning tool on your Windows 7 PC, you have deleted a partition labeled as recovery. What was this partition used for? A) Factory recovery B) Local system backups C) System crash data D) System restore points CA) THIS is a special partition that is created by the manufacturer of the system. - It is used to reinstall the system. WA1) THESE would not be stored in a recovery partition. - Backups should be stored on an external device such as a NAS or a backup appliance. WA2) THESE are created within Windows to save a system state before making a change such as installing software. - These are not saved to the recovery partition. WA3) THIS is written to a dump file that can be located on the system's operating system partition.

A) Factory Recovery WAs) B, D, C.

You will be installing a used hard drive in a spare PC. You need to prepare the hard drive for use and would like to have the drive scanned for bad sectors. Which step should you perform? A) Full Format B) Convert to Dynamic Disk C) Partition D) Quick Format CA) Formatting a disk prepares a disk for use with a file system type. - THIS not only clears the disk of any data and sets the file system type, but it also checks the disk for bad sectors. WA1) Formatting a disk prepares a disk for use with a file system type. - THIS only clears the disk of any data and sets the file system type. WA2) DOING THIS to a disk divides the disk into separate areas. - A disk can have this happen multiple times and each one can be assigned as a separate drive to the operating system. WA3) DOING THIS enables advanced features of the disk. - For example, THIS disk can be used to create a volume that spans multiple disks and be used in a RAID configuration whereas a basic disk cannot.

A) Full Format WAs) D, C, B.

If you create a multi-boot installation with two or more operating systems, which primary technical concern should be considered regarding the installation process? A) Installation order B) Licensing C) OS version D) Security CA) Multi-boot refers to installing more than one OS (operating system) on a machine. - The primary consideration is how they are installed IN THIS CASE. - As each operating system overwrites the boot sector, the ability to boot all operating systems will be impacted. WA1) WHAT'S being used here should be a consideration for planning, but not a primary technical concern. WA2) THIS is required for each operating system that will be installed, however, it is not a primary technical concern. WA3) THIS should be implemented so that each operating system does not impact the other unless this is desired such as a shared folder. However, it is not a primary technical concern.

A) Installation Order WAs) C, B, D.

You are considering setting up a Windows multi-boot system with a few different Windows operating systems. You are deciding between Master Boot Record (MBR) type and GUID Partition table (GPT) type partitions. What are the limitations with the MBR type partition? A) Limitations of disk sizes up to 2TB and up to four partitions B) Limitations of one logical volume on a disk and one extended partition C) Limitations of the number of primary partitions to one, and the number of operating systems that can be installed to two D) Limitations of one primary partition and up to two extended partitions CA) Master Boot Record (MBR) type partitions have limitations of disk sizes up to THIS amount and THIS many primary partitions. - The newer GUID Partition Table (GPT) enables drives greater than THIS size and up to 128 partitions. [T / F 1] Master Boot Record (MBR) type partitions can have only one extended partition. - Within an extended partition, more than one logical volume can be created. [T / F 2] Master Boot Record (MBR) type partitions can have more than two operating systems installed. An operating system can be installed on a primary partition.

A) Limitations of disk sizes up to 2TB and up to four partitions [T / F 1] TRUE. [T / F 2] TRUE.

A remote office has ten workstations. Three do not need to be connected to the corporate domain and would be fine in a work-group. Seven workstations do need to be connected to the domain. Since it is a remote office, using BranchCache is essential. What Windows 10 edition(s) will you deploy? A) Ten Windows 10 Enterprise B) Ten Windows 10 Professional C) Three Windows 10 Home, Seven Windows 10 Enterprise D) Three Windows 10 Home, Seven Windows 10 Professional CA) is a full featured business ready version of Windows 10. - Among the available features it supports is the complete BranchCache. - Since BranchCache is essential, THIS version is required. WA1) THIS only features a limited version of BranchCache which does not meet the requirement. WA2) THIS does not support joining a Windows domain, which is not an issue otherwise. - THIS will work in a work-group setting, however.

A) Ten Windows 10 Enterprise WA1) Windows 10 Professional WA2) Windows 10 Home.

You have a 32-bit installation of Windows 10 on your tablet. You have downloaded Microsoft Office from your Office 365 subscription. A message says it cannot install on this system. What is the most likely reason why? A) The Microsoft Office download is 64-bit. B) The Microsoft Office download does not have a proper license. C) The Microsoft Office download is in the wrong language. D) The Microsoft Office download is not the tablet version. CA) There are both 32-bit, and 64-bit versions of Microsoft Office included with an Office 365 subscription. The incorrect version is likely being installed. WA1) Microsoft Office supports tablet features for touch screens found on devices such as tablets. YOU KNOW WHAT THAT MEANS. [T / F 1] Having a valid Office 365 subscription that allows for a Microsoft Office download would have a valid license. - Account information to activate the license would be needed after the install and would not cause the software to fail installation. [T/F 2] Microsoft Office is available in numerous languages. It is possible to install a language other than the intended without an error.

A) The Microsoft Office download is 64-bit. WAs) D [T/F 1] TRUE. [T/F 2] TRUE.

You have upgraded your Windows 7 PC from 4 GB (Gigabytes) of RAM (Random Access Memory) to 8 GB of RAM by replacing the memory modules. When looking at the PC's system properties in Windows, only 4 GB is available. What would be the likely reason the full 8 GB is not available? A) The operating system is 32-bit. B) The operating system is 64-bit. C) The RAM is incorrect for the system. D) The RAM is for Windows 10. CA) These have a 4 GB (Gigabyte) RAM (Random Access Memory) limitation. - For the system to access 8 GB of RAM, it would need to be running a 64-bit operating system. - THIS operating system cannot be upgraded to a 64-bit version so a fresh install would be required. WA1) THESE can support more than 4 GB of RAM, unlike our correct answer. WA2) As the memory modules were swapped during the upgrade, the issue is due to the operating system version rather than THIS. - The RAM is the same for any OS, BTW.

A) The operating system is 32-bit. WA1) B WA2) C, D.

Which Windows operating system does NOT use live tiles as a method for navigation? A) Windows 7 B) Windows 8 C) Windows 8.1 D) Windows 10 CA) THIS does NOT use live tiles as a navigation method. Live tiles are large colorful tiles found in more recent versions of Windows that display application icons, weather information, news feeds and more. WA1) THIS introduced the use of live tiles. It also introduced a new method of navigation by not including the long-standing Windows start button. WA2) THIS was a free upgrade to Windows 8 that included many changes including a start button that was not as functional as previous versions of Windows; it included live tiles. WA3) THIS, which replaced (1 and 2), features live tiles and the return of the full featured start button.

A) Windows 7 WAs) B, C, D.

Which version of Windows introduced the concept of tiles as a navigation solution? A) Windows 8 B) Windows 8.1 C) Windows 10 D) Windows XP CA) THIS arrived with a dramatic change to the start button. - With a growing user base of tablet users, Microsoft did away with the familiar start button and introduced tiles to take advantage of touch screen interfaces. PC) THIS was a free update for users of our correct answer. - Based on feedback, it was released with many updates including the return of the start button. WA1) THIS was one of Microsoft's most popular operating systems which has now been retired from support. - It used the familiar start button as a navigation method. WA2) THIS uses both the familiar start button and tiles. - The start button HERE is an improvement of the solution offered in our partial credit answer.

A) Windows 8 WAs) D & C PC) B

Microsoft products are subject to a support life-cycle policy. How many years of extended support does Microsoft offer for operating systems? A) 3 B) 5 C) 7 D) 10 CA) THIS many years of extended support is available for Microsoft operating systems. Extended support is a period of time when only security updates are made available. - Mainstream support for a Microsoft operating system is also THIS many years. WA1) Parts and support is commonly associated with a product lemon law for THIS many years. WA2) Some mobile device hardware (cell phones) have an end of life of THIS many years.

B) 5 WA1) C WA2) A

You are using a company laptop that is protected with several different security methods. After having the laptop serviced for a hardware problem you are prompted to enter a key immediately at boot-up. Which security component is likely prompting for this information? A) Active Directory B) BitLocker C) Bio-metric device D) BIOS CA) THIS is a security mechanism that protects computer hard drives by encrypting the drive's data. - A TPM (Trusted Platform Module) chip is required for THIS to work. - If a hardware change is detected, such as a new motherboard, THIS would prompt for authorization to access the drive. WA1) THIS type of password can be set on a system. If it had not been set prior to the hardware problem, it is likely not active. WA2) THIS is a security device such as a fingerprint reader. This device would not be prompting for any credentials upon boot. WA3) THIS provides access to Windows server based resources. - THIS would prompt for credentials after Windows has started and not immediately at boot time.

B) BitLocker WAs) D, C, A.

A user has recently purchased a new Windows 10 computer. After installing software that was used on the old Windows 7 computer, it was discovered that an application will not launch properly. What might fix this issue? A) Computer management B) Compatibility mode C) Default programs D) Programs and features CA) THIS is a feature in Windows that allows for an application to be launched as if the operating system was an older version. - For example, an application on a Windows 10 PC could be set to launch as if it were running on Windows XP. WA1) THIS is a Windows utility for managing operating system features including folder shares and hard disks. WA2) THIS is a Windows utility for managing and uninstalling currently installed applications. WA3) THIS is a Windows utility that is used to set which application is responsible for opening a certain file type.

B) Compatibility mode WAs) A, D, C.

A user would like to upgrade a Windows 7 PC to Windows 10. There is a specialized expansion card that would need to be supported. Which of the following will be required for the card to work with Windows 10? A) Compatibility mode B) Device Drivers C) Device manager D) Ease of access CA) THESE are required for hardware to function properly. Prior to upgrading the operating system, the expansion card manufacturer's support web site should be checked for compatibility and this. WA1) THIS is a feature in Windows that allows for an application to be launched as if the operating system was an older version. WA2) THESE features in Windows 10 provide accessibility enhancements for users. This includes larger fonts, screen magnifier, and text narration. WA3) THIS is a Windows utility for viewing and managing installed devices. A driver for the expansion card would still be needed.

B) Device Drivers WAs) A, D, C.

What partition type can a logical partition be created in? A) Boot B) Extended C) Primary D) System CA) Logical partitions can be created inside THIS. - THIS is not formatted like (1) and the logical partitions within can be used as logical drives. - Logical partitions can hold an operating system but are not bootable. WA1) THESE are bootable partitions. - A MBR-type (Master Boot Record) partition can have up to four of THESE partitions. - THIS can be marked as active, meaning it will be what (3) is called. WA2) THIS is (1) if IT is marked as active and is being used as what (3) is also known as. WA3) THIS is also known as (2), which is (1), provided that it is marked as active and is being used as it is also named.

B) Extended WAs) Primary, System, Boot.

You are installing a new hard drive in a PC system. You need to partition the disk and would like to have five partitions on the disk. Which of the below should you use to set up the disk? A) Boot B) GPT (GUID Partition Table) C) MBR (Master Boot Record) D) Primary CA) THIS is a partition layout type. - It is a new alternative to (PC). - One of the differences between these 2 types is the number of partitions that can be created. - The limit is four of THESE partitions for (PC) and 128 partitions for our correct answer. PC) THIS is information found at the beginning of disk that informs the system of the operating system location. WA1) THIS can be used to boot an operating system. - THIS can be marked as an active partition which would contain the boot-loader that loads the operating system. WA2) THIS is a partition marked as the location that the system will load the operating system from.

B) GPT PC) MBR WAs) Primary, Boot.

Which file system is a proprietary file system developed by Apple for use in systems running MacOS? A) ext4 (Fourth Extended File System) B) HFS C) NFS (Network File System) D) NTFS (New Technology File System) CA) THIS is a proprietary file system developed by Apple for use in systems running MacOS. WA1) THIS is a file system protocol that was developed in the 1980's and allows a client computer access to files over a computer network. WA2) THIS is a file system developed by Microsoft for use with Windows systems. It provides 64-bit addressing, compression, access security, and indexing features. WA3) THIS is the latest version of the ext journaling file systems used in Linux. - It has the capability of supporting volumes with a size up to 1 exbibyte (EiB) and files with sizes up to 16 tebibytes (TiB).

B) HFS WAs) NFS, NTFS, ext4.

Which of the following operating system types would work well in a small office environment? A) Business client B) Home client C) Network Operating System (NOS) D) Smartphone/Tablet CA) The market for operating systems is divided into four main sections. - THIS uses an operating system designed to work on a standalone or a work-group PC in a home or small office. WA1) THIS is an operating system designed to run on servers in a environment concerning (2). WA2) THIS uses an operating system designed to work as a client on a network of the same type. WA3) THIS uses an operating system designed to work with a handheld portable device. - This operating system is useful while on the go, and not meant as a full computing client.

B) Home client WAs) C, A, D.

You have received a few dozen Windows 10 systems that must be deployed within the next few days. There are several applications that need to be installed on the systems before they are issued to users. What is the fastest way to install these systems? A) Clean install B) Image deployment C) Repair installation D) Unattended installation CA) Using THIS would have the operating system, applications, and settings included, making it THE best choice. - IT can be achieved and automated by using a deployment server or with a manual method such as handling each system one-by-one. WA1) THIS is a recommended option for a problematic system. - THIS would require all applications and settings also take place manually. WA2) THIS is an install method that is automated with an answer file related to particular setup questions. - An automated setup is helpful. However, a clear choice of our correct answer is best as it will include applications and settings. WA3) THIS is a recommended option for a problematic system. - In this case, multiple systems need to be deployed with the same applications and settings, so our correct answer is best.

B) Image Deployment WAs) A, D, C.

Chrome OS (Operating System) is a proprietary OS developed by Google. It is based on the open-source Chromium OS which is based on what kernel? A) Java B) Linux C) Windows D) Ubuntu CA)Chrome OS (Operating System) is a lightweight operating system developed by Google. - It is commonly used on Chromebook laptops; however, Chrome OS powered desktops are available as well. - Chrome OS is based on Chromium which is derived from HERE. WA1) Is a scripting language and not an OS, used for web browsing and many other functions. WA2) Is an operating system that is closed-source. This means that code HERE is private and not available to use elsewhere. WA3) IS a distribution from the correct answer. While it is THIS type of OS, Chrome OS is based on Chromium which is derived from our correct answer.

B) Linux WAs) Java, Windows, Ubuntu.

Which operating system is freely available as both a workstation and server? A) Google Chrome B) Linux C) Mac OS D) Windows CA) It's an open source operating system. There are many distributions of it, some of which are available as both a workstation or a server (such as Ubuntu). WA1) It's an operating system developed and owned by Microsoft, which is available as both a workstation or server - however, they are not free. WA2) It's a proprietary operating system developed and owned by Apple. - It's available as a workstation or server, both of which are not freely available. WA3) It's an operating system available from the same-named company. - There is no server version of this.

B) Linux WAs) Windows, Mac OS, Chrome.

Which operating system is only found installed on one brand of computer? A) Linux B) Mac OS C) Ubuntu D) Windows CA) THIS is a proprietary operating system developed and owned by Apple. - THIS is supplied with Apple built computers. WA1) THIS is an operating system developed and owned by Microsoft. - It is available preinstalled or available to install on a variety of hardware brands (such as Dell and HP). WA2) THIS is an open source operating system. There are many distributions of THIS and they can be installed on a variety of computer hardware brands. WA3) As a distribution of (2), it is available as a workstation or server, and can be installed on a variety of hardware brands.

B) Mac OS WAs) Windows, Linux, Ubuntu (in that order).

Which distributed file system protocol allows access to files over a network? A) ext4 (Fourth Extended File System) B) NFS (Network File System) C) NTFS (New Technology File System) D) UDF (Universal Disk Format) CA) THIS is a file system protocol that was developed in the 1980's by Sun Microsystems and allows a client computer access to files over a computer network. WA1) THIS is a file system developed by Microsoft for use with Windows systems. - It provides 64-bit addressing, compression, access security, and indexing features. WA2) THIS is an updated file system for optical media that supersedes CDFS (CD File System). WA3) THIS is the latest version of the ext journaling file systems used in Linux.

B) NFS WAs) NTFS, UDF, ext4.

In Windows 10, a system reset can be performed. What is the result of this process when selecting to "remove everything"? A) All system files that the SFC (System File Checker) finds corrupted are replaced. Personal files are saved. B) Settings are reset and installed software is removed. Personal files are removed. C) Settings are reset and installed software is removed. Personal files are saved. D) The restore point rolls the system back to the selected point in time. Personal files are removed. CA) A problematic Windows system can be reset to resolve any issues. - Within Windows settings a reset can be initiated. - DOING THIS will reset all settings, remove applications, and remove personal files. PC) Within Windows settings a reset can be initiated. - Choosing the option to "keep my files" will reset all settings, remove applications, and will keep all personal files intact. WA1) THIS is a windows utility that finds corrupted or missing system files. - The operating system can be repaired by using the command; however, it is not part of the reset process. WA2) THIS utility is used to recover a system from a point in time. - This is done by selecting a particular restore point for restoration. - User files are not impacted. - Using this utility is not part of the reset process.

B) Settings are reset and installed software is removed. Personal files are removed = Remove Everything. PC) Settings are reset and installed software is removed. Personal files are saved = Keep My Files. WAs) A, D.

Which file system is a 64-bit file system designed for use with removable media such as flash drives? A) CDFS (CD File System) B) exFAT C) FAT32 (File Allocation Table) D) UDF (Universal Disk Format) CA) THIS is a 64-bit version of ___32. - It is designed for removable hard drives and flash media. - It supports large volumes and large file sizes. - THIS supports access permissions, but not compression or encryption. WA1) THIS is a legacy file system used for Compact Disc optical media. - It has two writing modes and an extension called Joliet that allows for long file name support. WA2) is a file system created as an improvement over ___16, such as larger volumes. WA3) THIS is an updated file system for optical media that supersedes (1).

B) exFAT WAs) CDFS, FAT32, UDF.

Which file system can support a volume with a size up to 1 exbibyte (EiB)? A) ext3 (Third Extended File System) B) ext4 (Fourth Extended File System) C) HFS D) NFS (Network File System) CA) It's the latest version of the ext journaling file systems used in Linux. - It has the capability of supporting volumes with a size up to 1 exbibyte (EiB) and files with sizes up to 16 tebibytes (TiB). WA1) THIS is a popular journaling file system used in Linux distributions. - It has been superseded with a faster version of the file system (our correct answer). WA2) THIS is a proprietary file system developed by Apple for use in systems running MacOS. WA3) THIS is a file system protocol that was developed in the 1980's and allows a client computer access to files over a computer network.

B) ext4 WAs) ext3, HFS, NFS.

Which mobile operating system is derived from Unix? A) Android B) iOS C) Google Chrome D) Windows 10 Mobile CA) THIS mobile operating system is a closed operating system. - While Unix and Linux operating systems are similar, THIS was derived from Unix unlike many other operating systems that are derived from Linux. - It is used on smartphones and tablets. WA1) THIS operating system is derived from Linux through another open-source operating system called Chromium. - It is found only on laptops. WA2) THIS is a popular open-source operating system used on smartphones and tablets. - Hardware manufactures can modify THIS to suit their specific hardware features. WA3) THIS is a closed-source operating system developed by Microsoft only for smartphones.

B) iOS WAs) C, A, D.

You are setting up a Windows 10 PC. You plan on partitioning a hard drive. How many partitions can be created on the disk when using MBR-style partitions? A) 1 B) 2 C) 4 D) 128 CA) When using MBR-style (Master Boot Record) partitions, up to THIS MANY primary partitions can be created. - Only one of those partitions may be marked as active. WA1) When using GPT-style partitions (GUID Partition Table), up to THIS MANY partitions can be created on a disk. - GPT is a newer partition style than MBR, however, MBR is still widely used. WA2) When using MBR-style (Master Boot Record) partitions, you can create this many primary partitions (with up to our correct answer being the MAX.) - All primary partitions are bootable. WA3) When using MBR-style (Master Boot Record) partitions, only the correct answer (in number) can be created. - There is a limitation of a separate extended partition, MEANING...

C) 4 WA1) 128 WA2) 2 WA3) 1 - In this case, only three primary partitions can be created, with the fourth serving as an extended partition.

A user has brought their personal laptop to the office. They have been trying to access server files but receive an access denied message. What is the most likely problem? A) BitLocker B) BranchCache C) Domain authentication D) Group policy CA) THIS is required to access specific resources including server-based files. - The laptop could be joined to this specific area or proper credentials could be specified to gain access. WA1) THIS is used to create settings for a system or systems. - Desktop appearance, security settings, drive mappings, and more. - In this case, THIS would not apply as the laptop is not joined to the domain. WA2) THIS is a security mechanism that protects computer hard drives by encrypting the drive's data. A TPM (Trusted Platform Module) chip is required for THIS to work. WA3) THIS is an optimization technology from Microsoft that can cache server based files on remote machines for quick and easy access.

C) Domain authentication WAs) D, A, B.

A user is having difficulty with a printer. When printing, the output is scrambled text. The driver is installed, and the printer is listed in device and printers without any issues. What step should be taken? A) BIOS (Basic Input Output System) Update B) Date & Time C) Driver Update D) Task Manager CA) Often, a new print driver from the printer manufacturer will correct problems with postscript or PCL (Printer Command Language) printing issues, using THIS whenever it's needed. WA1) IT is part of the computer system and is used for hardware settings. THIS would not impact printing driver problems. WA2) The system properties window (i.e.: THIS) displays basic technical specifications about the computer including operating system version, system memory, and processor type. WA3) THIS is a Windows utility that is used to view running processes, system utilization, and to end problematic applications.

C) Driver Update WAs) A, B, D.

Which of the following disk types is NOT supported in Windows 10 Home edition? A) Basic B) Boot C) Dynamic D) Primary CA) THESE are NOT supported in Windows 10 Home edition. - THIS can be used to create a volume that spans multiple disks and can be used in a RAID configuration. WA1) THESE are the default disk types in Windows and are supported in Windows 10 Home edition. - THEY can be partitioned, but they cannot span multiple volumes like our correct answer. WA2) THESE are a partition type that are marked as the partition the system will boot from. WA3) THIS refers to a partition type and not a disk type. - Partitions allow the division of space on disk to be used as logical drives.

C) Dynamic WAs) Basic, Boot, Primary.

Which file system has a maximum file size of 4 GB (Gigabyte) minus 1 byte? A) exFAT B) FAT16 (File Allocation Table - 16) C) FAT32 (File Allocation Table - 32) D) UDF (Universal Disk Format) CA) THIS is a file system created as an improvement over (1), such as larger volumes. - A characteristic HERE is a maximum file size of 4GB minus 1 byte. WA1) THIS is the 64-bit version of our correct answer. - Designed for removable hard drives and flash media, THIS supports large volumes and large file sizes. - THIS supports access permissions but not compression or encryption. WA2) THIS was developed for the first PCs that included hard drives. Prior to THIS was FAT12 which was used on floppy disks. WA3) THIS is an updated file system for optical media that supersedes CDFS.

C) FAT32 WAs) exFAT, FAT16, UDF.

A user is requesting to replace their current Windows 8.1 operating system with Windows 10. It has been requested that the same applications be reinstalled with the same settings after the upgrade. Which installation type is recommended? A) Clean Install B) Image Deployment C) In-Place Upgrade D) Repair Install CA) THIS would be the easiest and fastest installation method. - This method will retain all applications and settings. WA1) THIS is a recommended option for a problematic system. - As this system only needs a newer operating system with the same applications settings, an upgrade would be best. - THIS would require all applications and settings also be reinstalled. WA2) THIS is a recommended option for a problematic system. - As this system only needs a newer operating system with the same applications settings, an upgrade would be best. - THIS would not upgrade the current operating system. WA3) THIS would install a prebuilt image onto the PC. -This may address having a new operating system and some or all of the existing applications. - However, many settings would likely need to be reconfigured.

C) In-Place Upgrade WAs) A, D, B.

You are installing a new operating system from a DVD (Digital Versatile Disc) drive. You have the DVD in the drive. However, every time the system boots it does not boot from the DVD. What step would you NOT take? A) Change the boot order in the system BIOS. B) Check the DVD for scratches. C) Load the DVD drive after the power on the PC is on. D) Press the system's boot menu function key. CA) DOING THIS is not necessary. As long as YOU DO THIS WHEN the power is on, the DVD will boot according to the system's boot device sequence. WA1) DOING THIS will ensure that the DVD/Optical drive is on the list of boot devices. - Placing the drive at the top of the list will further ensure that the DVD will load at boot. WA2) DOING THIS will ensure that the disc isn't the cause of the lack of booting. - This is particularly true if the DVD drive is confirmed on the list of boot devices. WA3) DOING THIS to enter a BIOS menu screen that offers a quick boot menu where a specific boot device can be chosen. On many systems, this is F12 on the keyboard.

C) Load the DVD drive after the power on the PC is on. WAs) A, B, D.

You are about to start a repair installation of a personal Windows 7 workstation. There is one volume in the system and Windows will no longer boot properly. Which boot device will likely need to be the highest priority device? A) Floppy Drive B) Hard Drive C) Optical Drive D) PXE (Pre-boot Execution Environment) CA) To repair a Windows 7 installation, booting from the installation disk is required. - As the installation media is likely on THIS type of media, THIS type of drive would be the best choice. - A boot-able flash drive would also work in this scenario. WA1) THIS is a legacy disk device and has a data capacity much too small to hold a Windows installation set. WA2) Booting from THIS would not be possible, as this is where the repair is needed. WA3) Booting from a network environment, which THIS is, may be a solution, however, this is a personal workstation likely without access to an imaging server. - Booting from our correct answer is quickest and easiest.

C) Optical Drive WAs) A, B, D.

You have a Windows 10 system that has failed. It turns out that the operating system needs to be reinstalled. The system did not come with any media. What re-installation method would be best to try first? A) Media download B) OEM (Original Equipment Manufacturer) license C) Recovery partition D) Retail purchase of an OS CA) THIS is a special partition on a PC system's hard drive that contains the original factory software, including the operating system and preinstalled device drivers. - Booting from HERE initiates an out of the box installation. WA1) THIS amay not include any specific software that came with the system or any preinstalled drivers. It would also be time consuming and then required to be placed onto bootable media to be used as an installation source. WA2) THIS would not include any specific software that came with the system or any special preinstalled drivers. WA3) THIS is only a license to use software that came with the computer. It is not installation media.

C) Recovery partition WAs) A, D, B.

Which one of the following devices is typically the default boot device on a Windows PC? A) Optical B) PXE C) SSD (also HDD) D) USB CA) IT is a storage device that uses solid-state flash memory unlike another type, which is mechanical device that uses magnetic components. - THIS drive is typically used in a system as the main data drive and default boot device. - To boot from another device, the boot order would be changed in the BIOS (Basic Input Output System) or a key would be pressed at boot-up to select a device. WA1) THIS can be used as a boot device when a ___ flash drive is inserted, but is typically NOT a default boot device. WA2) THIS uses optical media such as CDs (Compact Discs) and DVDs (Digital Versatile Disc). - IT can be used as a boot device, but is typically NOT a default boot device. WA3) THIS is an industry standard client/server network boot interface. It allows a system to be booted remotely for configuration purposes.

C) SSD (also HDD) WAs) USB, Optical, PXE.

An operating system (OS) provides an interface between defined components. Which of the following is NOT one of those components? A) Hardware B) Programs & Applications C) Security D) Users CA) Applies to all aspects of computing including best practices, software updates, antivirus, and more. - It is NOT an interface component that defines an OS (operating system). WA1) THIS is the underlying physical computer and peripherals. - An OS interfaces with it. - To use THESE peripherals, the OS utilizes drivers to handle them. WA2) Directly interfaces with the OS to accomplish tasks and to manage the computer and the operating system. WA3) Interfaces with the OS, and (2) interfaces with THIS for productivity purposes.

C) Security WAs) Hardware, Users, Programs & Applications.

You are working on a Windows PC with multiple hard disks. The system is not booting off the correct disk. You've determined that the hardware boot order is correct. What next step could you take in Windows? A) Convert to a dynamic disk. B) Create the master boot record. C) Set the active partition. D) Set the boot order. CA) THIS is what sets where the system should boot from. - In THIS state, the boot sector is populated with a record that points to the Windows boot loader. - The disk management tool can be used to modify these divisions. WA1) THIS is 512 byte sector on a disk. - THIS is created automatically when creating the partition. WA2) THIS is found in the BIOS (Basic Input Output System). - This tells the physical computer which device to boot from. - The device order has already been verified HERE. WA3) THIS is a Windows disk type that allows for spanning and striping to be implemented across multiple disks. - Converting a disk is not helpful for this problem.

C) Set the active partition. WAs) B, D, A.

A Windows 10 system is configured to boot from an internal SATA (Serial Advanced Technology Attachment) hard disk. Which port should the disk be connected to on the motherboard? A) The eSATA port B) The highest numbered C) The lowest numbered D) The parallel port CA) THIS port is the port that the disk is traditionally plugged into (i.e.: 0.). - While a disk can be plugged into any port, it is best practice to go in order starting with the boot device. PC) THIS is the port that the disk is traditionally NOT plugged into. - THIS placement depends on the system, whereas our correct answer is 0. - Most systems have ports up to at least 5. WA1) THIS is a legacy disk drive port. - Some modern systems no longer have THIS, where others may have one. WA2) THIS port is an EXTERNAL version of this exact port. - In this case, its INTERNAL form is being used.

C) The lowest numbered PC) The highest numbered WAs) D, A.

A user would like to do an in-place upgrade on their current computer to Windows 10 Enterprise. The computer currently runs Windows 8.1 Pro 32-bit. Why won't the upgrade work? A) Windows 8.1 is not directly upgradeable. B) Windows 8.1 Pro to Windows 10 Enterprise is not a possible upgrade path. C) Windows 10 Enterprise is 64-bit. D) Windows Pro cannot be upgraded to Windows Enterprise. CA) As stated, The in-place upgrade is possible except for the fact that a 32-bit operating system cannot be upgraded to a 64-bit operating system. - A new install would be required rather than an upgrade. WAs) With all of these, a 32-bit operating system cannot be upgraded to a 64-bit operating system. WA1) THIS is a possible upgrade path. - The Microsoft website maintains a matrix of possible upgrade paths between different operating systems. WA2) THIS upgrade is POSSIBLE with both Windows 7 Pro, and Windows 8.1 Pro. - Windows 8 is not supported. WA3) ONLY the successor to Windows 8 is directly upgradeable. - To upgrade to Windows 10, the successor to Windows 8 is required to be in place first.

C) Windows 10 Enterprise is 64-bit. WAs) B, D, A.

Which version of Windows 10 does NOT support EFS (Encrypting File System)? A) Windows 10 Education B) Windows 10 Enterprise C) Windows 10 Home D) Windows 10 Professional CA) THIS version does not support EFS (Encrypting File System). - EFS is used to encrypt individual files and folders on a Windows 10 system. WA1 to 3) DO support EFS, unlike our correct answer.

C) Windows 10 Home Everything else) A, B, & D all support EFS.

You notice that the PC is not joined to the corporate domain. You attempt to join the computer but realize you can't. A business client operating system is required, but some of the extra features like BranchCache are not needed. Which do you purchase? A) Windows 10 Enterprise edition B) Windows 10 Home edition C) Windows 10 Professional Edition D) Windows 10 S edition CA) THIS is a popular mainstream business version of Windows 10. It supports joining a domain and many other business features. WA1) THIS is a business version of Windows 10 that has more features than our correct answer, including BranchCache. WA2) THIS is a non-business edition of Windows. This version of Windows is not capable of joining a Windows domain. WA3) THIS is a version of Windows that is streamlined for business simplicity. - This version of Windows does not allow for the installation of applications outside of those found in the online Microsoft store.

C) Windows 10 Professional Edition WAs) A, B, D.

Windows Media Center is a Microsoft app that allows a PC to act as an entertainment center. Which version of Windows offers Media Center as a paid add-on? A) Windows 7 Home Premium B) Windows 7 Professional C) Windows 8 D) Windows 10 CA) THIS supported Media Center as a paid add-on. - Media Center allowed a PC to act as an entertainment center with DVD playback, and recording and streaming live TV with a tuner card. WA1 & 2) THESE included Media Center. Nuff' Said. WA3) THIS does not include Media Center. - Media Center was discontinued after our correct answer. - Third party software can achieve some of the features that Media Center offered.

C) Windows 8 WA1 & 2) A & B WA3) D

Which version of Windows introduced the start screen as a means of navigation? A) Windows 7 Professional B) Windows 7 Starter Edition C) Windows 8 D) Windows 10 Enterprise CA) THIS brought significant changes to the familiar Windows user interface. - These changes included the removal of the familiar start button, and the introduction of the start screen and charms bar as navigation methods. WAs) THESE use the familiar windows desktop and start button. So do versions of BOTH of these with more/less features.

C) Windows 8 WAs) A, B, D.

Which version of Windows includes a Charms Bar as a means of navigation? A) Windows 7 Home Basic B) Windows 7 Home Premium C) Windows 8.1 D) Windows 10 CA) THIS, and its predecessor, brought significant changes to the familiar Windows user interface. These changes included the removal of the familiar start button, and the introduction of the start screen and charms bar as navigation methods. WAs) THESE use the familiar windows desktop and start button. So do versions of BOTH of these with more/less feature.

C) Windows 8.1 WAs) A, B, D.

On iOS-based mobile devices, calendar, contacts, email are synchronized through which service? A) DropBox B) Google Drive C) iCloud D) OneDrive CA) THIS is the standard method of synchronizing email, contacts, and calendar information on Apple mobile devices, which are iOS-based. WA1) THIS is a non-platform specific cloud-based service for storing files. Synchronization between multiple devices with differing operating systems is possible. WA2) THIS is a freemium (free/premium) cloud service from the same-named company, used to store and synchronize documents between systems, and it is available on a number of platforms. WA3) THIS is a Microsoft cloud service for storing and synchronizing file, made available as a free service and also as part of an Office 365 subscription.

C) iCloud WAs) A, B, D.

Which file system is a proprietary file system developed exclusively for use with Windows? A) CDFS B) exFAT C) FAT32 D) NTFS CA) THIS is a file system developed by Microsoft for use with Windows systems. - It provides 64-bit addressing, compression, access security, and indexing features. WA1) It is the 64-bit version of ___32. - Designed for removable hard drives and flash media. - It supports large volumes and large file sizes. - It supports access permissions but not compression or encryption. WA2) THIS is a file system created as an improvement over FAT16, such as larger volumes. - A characteristic of THIS is a maximum file size of 4GB minus 1 byte. WA3) THIS is a legacy file system used for Compact Disc optical media. - It has two writing modes and an extension called Joliet that allows for long file name support.

D) NTFS WAs) exFAT, FAT32, CDFS.

You are about to start a network installation of a Windows 10 workstation. Which boot device will likely need to be the highest priority device? A) Floppy Drive B) Hard Drive C) Optical Drive D) PXE (Pre-boot Execution Environment) CA) To start a Windows 7 installation, booting from HERE is a solution that uses the network card as a boot device. - The system can then communicate with a server that holds installation information. WA1) To start a Windows 7 installation, an installation set is required. - As this installation is to be a network installation, an install set HERE a is not needed. WA2) THIS is a legacy disk device and is also of no use in a network installation, making it unfit for Windows 7 installation. WA3) To start a Windows 7 installation, booting from HERE would ALSO not be the best choice. - THIS (Found on the system) is the destination for the Windows installation.

D) PXE WAs) C, A, B.

Which of the following boot methods can obtain boot information from a specially configured server? A) FDD B) HDD C) Optical D) PXE CA) THIS is an industry standard client/server network boot interface. - It allows a system to be booted remotely for configuration purposes. WA1) THIS is a legacy media format. - Prior to drive C being a standard boot drive, drive A HERE was the primary boot drive. - THIS is a local device and it does not obtain info from a server to boot. WA2) THIS is a mechanical storage device that uses magnetic components. - It is a local device and it does not obtain info from a server to boot. WA3) THIS runs & uses media such as CDs (Compact Discs) and DVDs (Digital Versatile Disc). - It is a local device and it does not obtain info from a server to boot.

D) PXE WAs) FDD, HDD, Optical.

What partition type is boot-able and can be marked as active? A) Extended B) Logical C) MBR (Master Boot Record) D) Primary CA) THESE are bootable partitions. - What's known as (3) can have up to four primary partitions. - THIS is what can be marked as active, meaning it will be the boot partition. WA1) THIS is not formatted like our correct answer and what's within (2) can hold an operating system but are not bootable as there is no boot sector available. WA2) THESE can be created inside what (1) is. - (1) is not formatted like our correct answer and THIS being installed within can hold an operating system but are not bootable as there is no boot sector available. WA3) THIS is a type of boot sector. - Information about partitions is stored in HERE, which is located in the first sector on the disk.

D) Primary WAs) Extended, Logical, MBR.

You would like to make changes to a Windows system for an international user. With which settings app can you change the date and time format? A) Date & Time B) Language C) Personalization D) Region CA) THIS allows a user to change the country or region. - This impacts Windows ability to offer local content based on location. -The format for this can also be changed here which adjusts the date and time format. WA1) THIS allows the user to change the display ________ that Windows will use. WA2) THIS allows a user to adjust THESE and the ____ zone for where the computer is located. WA3) THIS allows a user to adjust the appearance of Windows, including the background and theme.

D) Region WAs) B, A, C.

End of life operating systems are systems that are no longer supported by the developer. What is the main concern with an end of life operating system A) Administration B) Connectivity C) Performance D) Security CA) THIS is the main concern with an end of life operating system. Once a system has entered end of life, updates are usually no longer available. Lack of updates is a concern HERE. WAs) Sorry, not a concern. An end of life operating system typically DOES THESE the same regardless of missing the correct answer, despite raising concerns with our correct answer.

D) Security WAs) Administration, Connectivity, Performance.

A computer system has a USB (Universal Serial Bus) scanner attached. The scanner is plug and play, however, the device is not functioning properly after Windows automatically installed a driver. What might fix this issue? A) Computer management B) System properties C) Task manager D) Third-party driver CA) THIS support type is an option. - Often Windows will install a default driver that does not work correctly for a device. - A driver may be available for the scanner directly from the manufacturer. WA1) THIS is a Windows utility that can be used for a number of system tasks, including the forced closing of a problem application. WA2) THIS is a Windows utility for managing operating system features including folder shares and hard disks. WA3) A BIOS (Basic Input Output System) update is applied to the computer system. - This type of update will impact the system hardware, but not the scanner.

D) Third-party driver WAs) C, A, B.

You are testing an automated Windows deployment method. With this method, installation occurs with minimal user interaction. Which installation method are you testing? A) Clean installation B) Remote network installation C) Repair installation D) Unattended installation CA) THIS is an install method that is automated with an answer file that contains answers related to particular setup questions. WA1) THIS is a recommended option for a problematic system. - It will look at the currently installed operating system and repair that installation. WA2) THIS is a recommended option for a new or problematic system. - THIS is not necessarily the type of install needed here. WA3) THIS is performed with a network boot. - The operating system HERE is located on a server and installed remotely.

D) Unattended installation WAs) C, A, B.

You are currently using an older Windows PC. Operating system security updates are no longer available. Which Windows operating system is on your PC? A) Windows 8 B) Windows 8.1 C) Windows 10 D) Windows XP CA) THIS reached end of life status in early 2014. As such, Microsoft has stopped developing and releasing updates for this operating system. Without continuous security updates, THIS has become a security risk to use in business environments. WA1) THIS, and its successor, are BOTH currently still supported by Microsoft and receiving routine security updates. WA2) THIS is Microsoft's NEWEST PC operating system and is currently still supported by Microsoft and receiving routine security updates.

D) Windows XP WA1) A & B WA2) C

A user has been working in an application on Windows 10. They would like the user to continue the work on a Windows 7 PC. It turns out the application is not available for Windows 7. What type of application might it be? A) 32-bit application B) 64-bit application C) Legacy application D) Universal application CA) THIS is an application type in Windows 10. - THESE use an API for use across Windows 10, Windows 10 Mobile, and Xbox devices. - THIS app type is obtained from the Microsoft store app. - Windows 7 does NOT support these applications. PC) THIS is an application that is older and possibly no longer supported. - In this case, there is not enough information to determine if this is true and what operating systems it would be supported on. WA1 & 2) THESE are designed for a system that runs on THEIR EXACT architecture. - ONE of these can also run on the OTHER'S system. - ONE of these can only run on THEIR EXACT system. - In THIS case, the application is not available for Windows 7.

D) Universal Application PC) C (Legacy Application) WAs) A & B - 64-bit system >>> 32-bit OR 64-bit apps. - 32-bit system >>> 32-bit apps ONLY.

You are servicing a user's Windows 10 laptop. It will only allow installations of software from the online Microsoft store. You need to install specialized software for the user. What step do you take? A) Reboot the computer B) Reinstall Windows C) Upgrade to Windows 10 Home D) Upgrade to Windows 10 Pro CA) Windows 10 S edition is a version of Windows that is streamlined for business simplicity. This version of Windows does not allow for the installation of applications outside of those found in the online Microsoft store. It can be upgraded to THIS. PC) Windows 10 S edition CAN'T be upgraded to THIS, unlike our correct answer. WA1) While THIS is an option, it would need to be a NEW version of Windows. Windows 10 S edition is a version of Windows that is streamlined for business simplicity. To save the user's files and settings, our correct answer is easiest. WA2) Doing THIS will not fix the issue, as it is an operating system edition issue.

D) Upgrade to Windows 10 Pro PC) Upgrade to Windows 10 Home WA1) B WA2) A

A PC you are working on is very sluggish. It turns out that the drive is full and there is not enough swap space on the partition. What is the purpose of the swap space? A) Boot Partition B) Dynamic Disk C) File Allocation Table D) Virtual RAM CA) THIS is a temporary location on a hard disk that is used as additional memory when physical RAM is running low on a PC. - This location on the disk is called swapped space. - Swap space size can be adjusted in system properties. - If swap space is low, PC performance can be impacted. WA1) THIS is a partition marked on a disk as the location that the system will load the operating system from. WA2) THIS is a legacy-based file system architecture. There are several variants of it including ___16 and ___32. WA3) THIS can be used to create a volume that spans multiple disks and be used in a RAID configuration.

D) Virtual RAM WAs) A, C, B.

You are purchasing a new Windows 10 system. You do not have a requirement of joining a Windows Active Directory Domain. Which version of Windows 10 should you purchase? A) Windows 10 Education B) Windows 10 Enterprise C) Windows 10 Professional D) Windows 10 Home Edition CA) THIS is a version of the Windows 10 operating system found on most consumer grade retail devices. - Among other difference between versions, THIS does not feature the ability to join an Active Directory Domain. Everything ELSE) Offers the ability to join an Active Directory Domain. WA1) THIS is a version of the Windows 10 operating system targeted at educational institutions. WA2) THIS is a version of the Windows 10 operating system targeted at business users. WA3) THIS is a version of the Windows 10 operating system targeted at business users.

D) Windows 10 Home Edition WAs) Education, Professional, Enterprise (in that order).

The company you are providing IT support for has multiple office locations. Due to slow WAN links, you decide to use BranchCache for optimization. Which of the following operating systems uses a limited type of the BranchCache feature? A) Windows 10 Home B) Windows 10 Education C) Windows 10 Enterprise D) Windows 10 Professional CA) THIS supports a limited type of BranchCache for Background Intelligent Transfer Service (BITS) communications only. - Full featured BranchCache can use HTTP (HyperText Transfer Protocol) and SMB (Server Message Block) for file sharing in addition to BITS. WA1) THIS does NOT support the BranchCache feature, as it is intended for home use and not business use. WA2) THESE support all features of BranchCache. BranchCache reduces the amount of WAN traffic as clients can cache remote server files for shared use.

D) Windows 10 Professional WA1) Windows 10 Home WA2) Windows 10 Enterprise & Education

You are servicing a user's Windows 10 laptop. You notice the laptop does not have the company's finance application installed, and it won't allow you to install it. What edition of Windows is the PC running? A) Windows 10 Enterprise edition B) Windows 10 Home edition C) Windows 10 Professional edition D) Windows 10 S edition CA) THIS is a version of Windows that is streamlined for business simplicity. - This version of Windows does NOT allow for the installation of applications outside of those found in the online Microsoft store. WA1) THIS is a non-business edition of Windows. While it does have limitations including the inability to join a Windows domain, it does allow for the installation of business software. WA2) THIS is a business version of Windows 10 that has more features than (3), including BranchCache. WA3) THIS is a popular mainstream business version of Windows 10. - It supports joining a domain and many other business features.

D) Windows 10 S edition WAs) B, A, C.

A user has an older Microsoft Surface tablet for use while traveling. You are having difficulty installing company specific software. Which operating system does this tablet likely have? A) Windows 8.1 B) Windows 8 C) Windows Mobile D) Windows RT CA) THIS is an early tablet-oriented tablet OS (Operating System) that was introduced along with (2). - It only runs on ARM (Advanced RISC Machines) CPU (Central Processing Unit) powered devices. - PC compatible software is typically designed for the x86 architecture and not ARM. WA1) THIS is a legacy operating system that was used for early Microsoft powered smartphones and portable handheld devices. WA2) THIS arrived targeting the growing user base of tablet users, Microsoft did away with the familiar start button and introduced tiles to take advantage of touch screen interfaces. - It is based on x86 architecture. WA3) THIS was a free update for users of (2). -Based on feedback, It was released with many updates including the return of the start button. - It is ALSO based on x86 architecture.

D) Windows RT WAs) Windows Mobile, Windows 8, Windows 8.1 (in that order).

You have purchased a new Windows 10 PC for home use. Your home has one other Windows 10 PC that is used by other family members. You want to be able to share files between the computers. How should you configure the computer? A) Compatibility mode B) Domain C) Server D) Workgroup CA) THIS is the default configuration for new Windows computers. - Computers that are in the same place on the same network can be configured easily for sharing resources. WA1) THIS is a grouping of (2)s and computers on a network. - This configuration is commonly found in a business environment. - It has much stronger security and other features over our Correct answer. - To join a computer to this, the system screen in control panel can be used by clicking the change settings link. WA2) THIS is a special computer that has elevated security, sharing, and networking features built in. WA3) THIS refers to a method of launching a Windows application as if it were running on an older operating system. - This is done for purposes of the same name, including using legacy software applications.

D) Workgroup WAs) Domain, Server, Compatibility Mode.