CompTIA Missed Questions

Your colleague is using a laptop and you notice that he laboriously clicks the external mouse repeatedly to scroll through the document you are co-editing. Which feature could he use to be more productive?

The mouse scroll-wheel on the external mouse to maneuver the scroll bar

Which of these statements is FALSE regarding the Windows 10 versions available?

Windows 10 Enterprise is similar to the Pro edition but designed for licensing by small businesses.

You have asked a senior manager to authorize your plan of action for resolving a fault in a software application. What name is given to the process you are following?

Escalating the problem

You have to open a file located on a network server. What should be your first step?

Open the Network object from Explorer and locate the server hosting the file.

You are advising a colleague about best practices when troubleshooting. You have identified the following techniques to use to identify a problem: gather information, duplicate the problem, question users, identify symptoms, and approach multiple problems individually. If you are following CompTIA's troubleshooting model, what other piece of advice should you give?

Determine if anything has changed

What type(s) of IoT appliance are less likely to be controlled via a home automation hub?

Modern cars and medical devices are unlikely to interface via a hub.

Your computer locks up (freezes) periodically and feels hot to the touch. Could these things be related?

Yes, many lockup problems are caused by overheating.