Conflict Management

Which of the following statements is likely to be used in the avoidance conflict management style?

"I don't want to talk about it."

Which of the following third parties should be involved when the conflicting parties believe they can reach a solution, but need a third party to manage the process?

A facilitator

Which of the following third parties is given authority and hears all sides of a case, discusses it with each party, and makes a final judgment based on the information gathered?

An arbitrator

Asking "Could you give me an example of what you mean?" is an example of which of the following active listening skills?

Asking clarifying questions

Susan and Lee were in a conflict. Susan claimed she would give up part of her interests if Lee gave up part of his. This is an example of what type of conflict management style?

Compromising

Which of the following conflicts can be categorized as a group conflict?

Conflict between a company's sales and marketing departments

David, the manager of a bookstore, prefers to directly point out other's mistakes. Some employees see his communication style as rude and aggressive. Which of the following can cause such a conflict?

Differences in work styles

Which of the following is defined as "the ability to perform an action or the possession of control or influence over others?"

Power

According to Dr. Sandra Collins, what are the three major types of factors which cause conflicts?

Relationship factors, personal factors, situational factors

Julie, the manager of a restaurant, was frustrated because one of the waiters was absent twice without any notification. However, instead of saying, "You are unreliable," Julie asked, "Could you give me a little advanced notice when you won't be able to work?" Which of the following positive language skills describes Julie's communication style?

Using a specific behavioral statement