Intro To Business Exam 2

Which of the following statements about HR demand forecasting is true? HR demand forecasting is an internal labor supply forecast. HR demand forecasting uses census figures to calculate labor supply and demand for a particular industry. HR demand forecast only involves forecasting a specific business's labor needs for some future time. HR managers do not typically engage in HR demand forecasting because the forecasting process requires an expert in research. HR demand forecasting is an external labor supply forecast.

HR demand forecasting is an internal labor supply forecast.

Alysha Johnson is a manager who communicates effectively, successfully motivates and leads her workers, and allows them leeway in making decisions. Copeland is said to have good: functional techniques manners human relations skills technical skills strategic techniques

human relations skills

Wolfgang Reithofer, a human resource manager at an Austrian brick making company, gathers information about various jobs within the company and specifies the skills and knowledge needed to do each job well. Reithofer is responsible for: job analyses job management skill inventories maintenance task orientation external and internal job-task matching

job analyses

Rosa Llewelyn works in the human resources department of a company that manufactures packaging machines. She handles payroll and insurance. Llewelyn is in a(n) _____ position. line matrix functional staff advisory

staff

Pele Arnaz is a plant foreman for a generator manufacturer. He spends his day carrying out operational plans for the ongoing daily activities of the plant. Arnaz is a _____ manager. functional coordination supervisory middle strategic

supervisory (foreman, operational)

The specialized knowledge and ability that a person brings to a job, such as computer programming, is called a(n) ______ skill. hierarchical technical functional subordinate tactical

technical

A company that uses departmentalization groups jobs under the authority of one manager for the purposes of planning, coordination, and control. true/false

true

The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's _____ organization. casual grapevine latent hierarchical informal

informal

One of the three basic functions performed by the Equal Employment Opportunity Commission is: mission statement assessment developing diversity management plans on-the-job training the creation and updating of universal job descriptions and job specifications mentoring assessment

developing diversity management plans (processing discrimination complaints, issuing written regulations, and gathering and disseminating information)

A _____ is a study of the tasks required to do a particular job well. job forecast skill inventory job analysis task delineation job survey

job analysis

Since Cate Langton was hired in the marketing department of a consumer products manufacturer, she has worked in its public relations department, she has worked in its advertising department, and she has worked to help design collateral sales material and point-of-purchase displays. Next week she will go out on the road as a salesperson. What method of training is Langton's employer using? simulation job rotation mentoring programmed instruction work sampling

job rotation

Both Kennedy and LaGuardia Airports have established airport management committees. These structures are advantageous because it: makes the coordination of activities much easier the decision-making process faster does not require employees to waste time in meetings encourages individual accountability reduces dependence on group norms

makes the coordination of activities much easier

A warehouse manager who is placing a reorder for maintenance supplies for delivery vehicles would be making a programmed decision. true/false

true

An advantage of a small manufacturer over a large manufacturer is the speed with which new products can be introduced to the marketplace. true/false

true

Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly. true/false

true

In buying an existing business, the prospective buyer should ask questions about the operation of the business. Which of the following would be an appropriate question to ask? Is the business operating at a profit? Why are you selling? Are there any problems with the business? Will the customers stay with the business? All of the above are appropriate questions to ask.

-Is the business operating at a profit? -Why are you selling? -Are there any problems with the business? -Will the customers stay with the business?

A business plan: describes in detail the idea for the new business and how it will be carried out is used to persuade lenders and investors to finance the venture may take many months to write serves as the first operating plan for a new business is accurately described by all of the above

-describes in detail the idea for the new business and how it will be carried out -is used to persuade lenders and investors to finance the venture -may take many months to write -serves as the first operating plan for a new business

To be a high-performance team, a team: needs to practice good communication needs to give appropriate feedback to each other should contain members with a variety of skills must have a great leader is accurately described by all of these

-needs to practice good communication -needs to give appropriate feedback to each other -should contain members with a variety of skills -must have a great leader

Which of the following factors has an effect on the size of a manager's span of control? age of the subordinates multiculturalism of the subordinates competence of other supervisors size of managerial hierarchy ability of the manager to delegate responsibility

1. ability of the manager to delegate responsibility 2. nature of task 3. location of the workers 4. amount of interaction and feedback between workers and manager 5. level of skill and motivation of the workers

_____ is the process of negotiating labor agreements between union members and management. Aggregated participation Mediation Arbitration Conciliation Collective bargaining

Collective bargaining

_____ is the set of attitudes, values, and standards that distinguishes one organization from another. The mission statement Strategic policy Corporate policy Corporate culture Strategic environment

Corporate culture

The final stage in a typical employee grievance procedure is: the dissolution of grievance committees the meeting of the employer, the union steward and the employee who lodged the grievance the rewriting of the formal contract to prevent this grievance from ever occurring again arbitration an admission of wrong and a formal apology

arbitration (Settling labor-management disputes through a third party. The decision is final and binding)

Mark Ghermizian had quit his job and was looking to start a small business so he could be his own boss. When he read that people spend up to fifteen minutes every day staring at a bathroom stall door, he decided he would find advertisers who wanted to pay to have their advertising messages on bathroom stall doors. Since he has his idea, Ghermizian's next step is to: determine if he has the right personality to run a business choose a form of business organization create a name for his business get financing for his new business create prototype ads

choose a form of business organization

The ability to view an organization as a whole, to understand how the various parts fit together, and how it relates to other organizations is a(n) _____ skill. conceptual strategic tactical organizational hierarchical

conceptual

A clothing wholesaler that buys most of its inventory from manufacturers in the Caribbean should have a _____ plan in the event a hurricane demolishes the manufacturing facility of one of its principal suppliers. contingency hierarchical functionally-oriented supply-demand nonprogrammed

contingency

Jon P. Farmer is the founder of Kolopua Hawaii LLC, a company that markets Pure Hawaiian Air. Bottles of Pure Hawaiian Air contain air that smells like the floral bouquet that greets tourists as they get off the plane in Hawaii. Retailing for about $5 apiece, the bottles are sold at gift shops in Hawaii, as well as to travel agents nationwide who give them to clients. As a(n) _____, Farmer's annual income exceeds $100,000 annually. venture capitalist franchisee franchisor entrepreneur financier

entrepreneur

Jeff Arnold and Reggie Bradford created WebMD, an Internet provider of health care information. During the development of this high-growth company, Arnold and Bradford attracted a group of investors who purchased stock in their company and provided them with ______ financing. debt liquid equity venture entrepreneurial

equity

Established small businesses are defined as companies that have been in business at least fifteen years and employ between 50 to 500 employees. true/false

false

Strategic planning is long-range, formulated by top management, and made as if the company operated in a vacuum true/false

false

The first step in starting your own business is the creation of a unique marketable idea. true/false

false

Unemployment compensation pays employees for lost work time caused by work-related injuries. true/false

false

An example of a staff position would be the job of district sales manager with twenty people working for him or her. true/false

false line positions: presidents, VPs, managers, supervisors, accountants, analysts, auditors staff positions: corporate attorney, assistants, specialist, engineers

Job description refers to the specific location or office where a job is done. true/false

false (Job description is the tasks and responsibilities of a job.)

One of the advantages of owning a small business is: flexibility no taxes interest-free loans guaranteed profit all of the above

flexibility

One of the advantages of a wide span of control is: a high degree of control a lack of synchronization an absence of managerial support close supervision of employees greater organizational flexibility

greater organizational flexibility

Which of the following is NOT a reason why small business thrives in the United States? personal satisfaction guaranteed profits independence outsourcing ability to use new technology

guaranteed profits

Kent Huston is a middle manager at a management consulting company. He has the ability to negotiate, impress the right people, and make the right connections. Huston has _____ skills. human relations conceptual technical functional developmental

human relations

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems. Every six months Djuna's sales manager gives him feedback by showing Djuna a comparison between his actual sales figures and his sales objectives. This feedback is called a _____ appraisal. controlled compensation projected prospective performance

performance

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require: processing organizing leadership planning controlling

planning

Another name for the matrix structure is the: quality management approach line-and-staff structure project management approach networking approach committee structure

project management approach

The number of people or subordinates that a manager effectively controls and directs is called the manager's span of: tasks responsibility control accountability delegation

control

Which of the following is NOT one of the main activities for a human resource manager? recruiting and selecting employees training and developing employees coordinating marketing and production activities performance planning and evaluation organizational career management

coordinating marketing and production activities

_____ financing is a form of business financing consisting of borrowed funds that must be repaid with interest over a stated time period. Credit Debt Equity Monetary Venture

debt

Leonora Whatley is the head of the marketing research department for a cosmetics manufacturer. Whatley delegates as much authority as possible to her fourteen subordinates although she still retains ultimate responsibility. Whatley manages a _____ department. centralized functionally organized decentralized hierarchical subordinated

decentralized

The standards used to determine whether a group member's actions are acceptable are called group: deviations controls mores norms means

norms

Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning. strategic hands-on functional operational procedural

operational (supervisor)

One of the primary goals of Burberry, a British retailer, is to expand its market. When the company allocated resources so that it could open two stores in Japan, it was engaged in which management function? organizing implementing resource planning benchmarking operational planning

organizing (allocate resources)

The selection interview is designed to test an applicant's communication ability and motivation. true/false

true

CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a Community Involvement Office. To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labor market. This process is called: qualifying recruitment labor pool development employee investiture prospecting

recruitment

Why do companies engage in outsourcing? to create a competitive advantage that cannot be replicated by their competitors to eliminate redundant managerial levels to cut costs and to satisfy labor needs to avoid government regulations to create broader spans of management

to cut costs and to satisfy labor needs

One of the reasons why there has been a dramatic increase in the number of small business startups is rapidly changing technology. true/false

true

Recruitment is the attempt to find and attract qualified applicants in the external labor market. true/false

true

The Small Business Administration (SBA) assists small businesses by providing advice in management and financial matters. true/false

true

A research employee at the European Metabolic Diseases Group would have a boss at the company's European Research department and a boss at the company's European Metabolic Diseases product group. This would be in violation of: unity of supervision unity of command unity of structure functionalization accountability

unity of command

The CEO of Whole Foods Markets is John Mackey. It has a set of quirky management rules that makes Whole Foods an odd but effective workplace. Every store is divided into about eight functional teams: An employee is hired provisionally to a store team. After four weeks of work, the team votes whether to hire him or her; a two-thirds yes vote is necessary to join the staff permanently. Which leadership style appears to be used by Whole Foods? Autocratic Multi-dimensional Reactive Democratic (participative) Defensive

Democratic (participative)

Businesses close down for many reasons. Which of the following is NOT a typical reason for a business failure? The owner had inadequate business knowledge. Expenses were lower than the owner expected. The owner lacked management expertise. The owner engaged in inadequate planning. Interest rates were high.

Expenses were lower than the owner expected.

Mandy Ewing has been working as a veterinarian's assistant for almost a year. Her friend recently told that her employee was in violation of the _____ because she was not being paid the minimum wage. Fair Wage and Salary Bill Fair Labor Standards Act Compensation-Wage Law Minimum Compensation Act Equal Opportunity Act

Fair Labor Standards Act

Victorinox is the name of the company that manufactures Swiss army knives. As a result of new regulations governing what passengers could carry with them on airplane trips, the company has lost 30 percent of its business. In other companies, this might have led to business failure, but because Victorinox had _____ plans, it was able to continue to operate profitably. contingency hierarchical functionally-oriented supply-demand programmed

contingency

The two forms of business financing are _____ (borrowed funds) and _____ (ownership funds). credit; leverage equity; debt debt; equity equity; leverage debt; credit

debt; equity

Management is the process of guiding the development, maintenance, and allocation of objectives. true/false

true