DA106 Chapter 10 Homework
Which phrase should be eliminated from a dental healthcare professional's vocabulary?
"Drill the tooth."
All of the following terms would be appropriate when referring to a patient who is no longer a patient in the dental practice except one. Which one is the exception?
"Old patient"
Which sentence should be avoided when communicating with a patient about the location of the dentist?
"The dentist is tied up."
When making an outgoing call, you should announce yourself by saying:
"This is Mary from Dr. Smith's office."
The dental office is located in the Eastern Time Zone. The administrative assistant wants to place a telephone call to the dental laboratory located in the Pacific Time Zone. It is 11:00 AM at the dental office. What time is it at the dental laboratory?
8:00 AM
What time is it in New York if it is 9:00 AM in Michigan?
9:00 AM
Search engine optimization (SEO) increases the number of visitors to a website by ensuring that the site appears higher on the search result list returned by the search engine.
Both the statement and the reason are CORRECT and related.
A transmission machine that can scan a document and transmits an image of a document over a standard telephone line is a:
FAX
A facsimile transmission machine is a telecommunication device that allows a person to receive accurate messages instantly or that alerts the person to return a call.
False
An instant messaging system is a nonverbal way in which the dentist and dental staff can communicate within the office by means of a light system.
False
The correct wording to use when ending a telephone call with a patient is "bye-bye."
False
WiFi is a technology that allows an electronic device to connect to the Internet through a wire.
False
All of the following are interrelated components of the speaking voice except one. Which one is the exception?
Quantity
All of the following are good telephone personality characteristics except one. Which one is the exception?
Speediness
There are four time zones in the United States. The four time zones are North, South, East, and West.
The first statement is true; the second statement is false.
A hands-free telephone allows the administrative assistant to save time while multitasking.
True
Which social media format is limited to 280-character text messages?
All of the following would be considered telecommunication hardware except one. Which one is the exception?
Website
Which is the most courteous action to take when terminating a telephone call with a patient?
Whoever initiated the call should be the first to terminate it.
If the dentist wants to speak to several people in various locations at the same time, a ___ can be initiated.
conference call
The overall volume of your voice is known as the __ component.
loudness
