DEALING WITH CONFIDENTIAL INFORMATION

Which of the following are permissible to discuss with a customer?

1. An internet article reviewing the latest JUKE 2. A press release about the new Altima

A sales manager learns of the new specifications for the latest TITAN. How does she know if it is permissible to tell a customer about them?

1. If Nissan gives written permission to discuss the information. 2. If the information has been made public.

What is the policy on confidentiality regarding terminated Dealership personnel?

They cannot reveal proprietary information unless and until it has been made public

When is it appropriate to discuss an upcoming national sales promotion with a customer?

After the promotion has been publicly introduced

The Nissan policy on confidentiality applies to

All dealership personnel

A service manager would like to send out emails to his customers regarding an upcoming national service promotion. When is he allowed to announce the promotion?

At the same time Nissan announces the promotion

If a Dealer Principal learns a manager has revealed the details from a Dealer Advisory Board meeting to a competitor's dealership, what is the appropriate response?

Immediately inform Nissan of the breach in confidentiality