Delivering Training Testing Questions
2. To prepare mentally and emotionally for a presentation, which of the following is good advice to follow? A. Drink a caffeinated beverage before the presentation to help your enthu siasm. B. If making the same presentation multiple times, practice how to imitate en thusiasm. C. Clear your mind of the training subject, and focus on your feelings prior to presenting. D. Dress for a rehearsal in th e actual clothes you plan to wear for the presenta tion .
D. Dress for a rehearsal in the actual clothes you plan to wear for the presentation. Response D is correct because dressing for a re hearsal in the clothes you pla n to wear for the presentation is a good way to practice for a session.
4. A WLP professional is creating a blended learning program in which he wants to leverage mobile learning technologies to provide training to learn ers when they have downtime in the field or when traveling within their territories. All of the following are examples of mobile learning technologies except A. PDAs B. Podcasts C. Vodcasts D. EPSSs
D. EPSSs Response D is coi•rect because an EPSS is not an ex ample of mobile learning technology, which include wireless devices such as cell phones, PDAs, laptop computers, and MP3 players that play po dcasts (audio) and vodcasts (video).
2. All of the following are barriers to listening originating with the learner except A. Distracted by reactions to the trainer's clothes or hair style B. Lack of vocabulary or understandin g of nonverbal communication needed to interpret the message C. Physical disabilities, such as impaired hearing D. Failure to state early on why the message is of interest to the learner
D. Failure to state early on why the message is of interest to the learner Response D is correct because failing to state why the message is of interest to the learne1•is a banier to communication that originates with the speaker.
6. A WLP professional is developing a business case for delivering training for an international system deployment for sales professionals by using asyn chronous e-learning.When describing the rationale for using technology based learning versus traditional classroom instruction, one benefit she could not list is A. Cost effectiveness B. Access for learners anytime and anywhere-especially those geographically dispersed C. Self-directed learning D. Immediate feedback from a facilitator
D. Immediate feedback from a facilitator Response D is correct because/01• an asynchronous e-leaniing solution, a faci litator is not amilable to immediately provide feedba ck and i-emed iation for learners.
15. Which of the following might not necessarily enhance a presentation? A. Flipcharts to create visual aids on the fly for small groups B. Slides for presentations that are repeated frequently C. Whiteboards to prioritize a list D. More high-tech visual aids
D. More high-tech visual aids Response D is correct because although using the latest technology can dazzle participants and he a good support to the presentation, when all is said and done, an effective presentation is still about tbe message. if the message gets lost in the razzle-dazzle, the high-tech 11isual aid is not worth very much.
5. A training specialist gives instructions to a worker about an exercise that needs to be completed. The worker smiles agreeably and nods. When the trainer checks back with the worker later, she discovers that the worker has not completed the exercise. This is an example of what common barrier to communication? A. Language and speech B. Environment C. Psychology D. Nonverbal behavior
D. Nonverbal behavior Response D is the correct response because it r (ers to behaviors that communicate a message. In the example, the trainer and the worker have dijferent understandings of body language.
12. Because sometimes trainers do not know the specific training needs of the target group, they may need to give the training attendees an impromptu test during the training session. What is the name of this strategy? A. Audience analysis B. Needs analysis C. Front-en d analysis D. On-the-spot assessment
D. On-the-spot assessment Response D is correct because trainers who do not know the speci)ic training needs of the target group use on-the- pot assessments to determine those needs.
12. Why is it important for instructors and trainers to know their preferred teaching or presentation style? A. To focus on persona l strengths and buil d that style and avoid other weaker styles B. To help learners adjust to their presentation style C. To best match instructors to particula r grou ps of learners D. To adjust their presentation style to ga in the attention of the learners
D. To adjust their presentation style to gain the attention of the learners Response D is correct because awareness of their preferred learning style enables trainers to remember that all learners learn differently. Train ers need to be able top1•esent content in ways that appeal to all learning styles, not just their own.
6. Which of the following is a nonverbal signal that can be translated directly into words, but the danger in using nonverbal signals is assuming they have universal meanings for all cultures? A. Emblems B. Illustrators C. Affect displays D. Regulators
Emblems Response A is correct because emblems, a form of body language, are nonverbal signals that can be translated di1•ectly in.to words. An example is the U.S. OK sign, which, howeve1; is an obscene gestw•e in Greece. This is an example of the danger of ein.bleins, which lies in assuming they can he translated the same in di}ferent cultures.
10. To address the changing dynamics of the U.S. workforce, learning and performance professionals will need to do which of the following? A. Adopt new learning approaches that link individuals with the context B. Reestablish traditional forms of training C. Exclude cultural issues from training material D. Deemphasize multicultural issues to build consistency in the workforce
A . Adopt new learning approac hes that link individuals with the context Response A is correct because adopting new learn ing approaches to link individuals with the context is one of the ways that organ izations need to adapt to changes in the makeup of the workfo rce. Other ways are reconceptualizing workplace development as a lifelong process , formulatin g sociocultw-ally sensitive policy, pro viding equal opp or•tunity de velopm ent, acting tofoster change, and adopting diversity and multicultural programs.
11. Facilitators primarily use all the following techniques to get participants to learn from each other except A. Lecturing B. Questioning C. Silence D. Rephrasing questions and paraphrasing
A . Lecturing Response A is correct because lecturing is mmly the best technique tofacilitate learning.
8. The goal of producing a consistently positive learning experience that allows learners to acquire information and skills to more efficiently retrieve, recall, or respond with confidence, quickness, and accuracy best describes which approach? A. AL B. NLP C. Multiple intelligences D. Brain-based learnin g
A. AL Response A is correct because it describes the goal of AL, which is a multisensory, holistic, and whole-brain approach to learning that describes the conditions for learning and the presentation of the material.
9. Which of the following best describes the role of the person or trainer who guides or makes learning easier, both in content and in application of the content on the job? A. Facilitator B. Leader C. Coach D. Mentor
A. Facilitator Response A is correct becausefacilitation is used to involve participants and help members q/ a group learn from one another through the open sharing of thoughts, opinions, and ideas. In the role of facilitator, the instructor uses techniques such as questioning, silence, paraphrasing , and various nonverbal cues toencourage learners toparticipa te in the experience and learning.
9. Which of the following types of tasks is not appropriate for job aids? A. A task performed with relatively low frequ ency B. A task with strict rime req uirements, such as response or reaction time C. A highly complex task D. A cask with a high consequence of error
B. A task with strict time requ irements, such as response or reaction time Response B is correct because some tasks need to be peiformed immediately without allowing time to look up the right way to do it. For example, the response time of a pilot during aflight must be im med iate and cannot be guided by a job aid.
8. Which of the following best describes the practice of using several media in one curriculum and typically refers to the combination of classroom in struction and any type of training that includes self-directed use of online capabilities? A. Distribu tion methods B. Blended learning C. Computer-based training D. Distance learning
B. Blended learning Response B is correct because blended learning combines the use of classroom techniques with e-learning media. In some cases, e-learning comple ments a classroom course and uice versa.
3. A WLP professional is looking for a technology-based solution where em ployees of the organization with common areas of expertise and interests can join an Internet group of professionals that will allow them to post questions, increase their knowledge, create new insights, enhance perfor mance in a particular area of expertise , and serve as an informal knowledge base. Which of the following is the most appropriate technology to meet this need? A. Blogs B. CoPs C. Podcasts D. Trainer time required to monitor the boa rd
B. CoPs Response B is correct because communities of practice often sen.ie as organizing structures and platforms for workplace-based learning . CoPs are trusting groups ofprofessionals united by a com mon concern or purpose, dedicated to supporting each other in increasing knowledge, creating new insights, and enhancing performance in a par ticular domain. Much more than chat rooms or discussion threads, CoPs are morefully integrated into actual work.
14. To ensure that the ultimate training design supports employee performance and thereby helps the organization meet its needs, the first task of the WLP professional is to A. Develop measurable objectives B. Conduct a needs assessment C. Identify learner characteristics D. Select an instruction strategy
B. Conduct a needs assess ment Response B iscorrect because training needs assess ment is thepreliminary process that ensures tmining isgrounded in the organization's needs.
4. An American manager is relocated to the company's Japanese office and is offended when not provided a private office. This is an example of what common barrier to communication? A. Language and speech B. Environment C. Psychology D. Nonverbal behavior
B. Environment Response B is correct because the example of an American manager's ojjen.se at not getting apri vate office illustrates an environment-related cultural dijference known as personal space. Another type of an environment difference is technology.
1. Before a training session, find out as much as possible about participants , including job role and job level in the organizationa l hierarchy, whether the course is mandatory, and the cost they paid for the course. A. True B. False
B. False Response B is correct because learning about the cost q( the course is not necessarypreparation before a training session. Finding out the participants' job roles and levels, reasons for attending (including whether the course is mandatory), and past experi ence with the topic are important .
7. Proxemics is the relationship of people 's hierarchy or rank in an organization. A. True B. False
B. False Response B is con•ect because proxemics refers to the mlationship of people's positions in space and has nothing to do with people's hierarchy or rank within an organization.
7. Icebreakers are different from openers in that icebreakers introduce or tie in to the subject matter being taught. A. True B. False
B. False Response B is correct because openers introduce or tie in to the subject matter being taught .In contrast, icebreakers takeplace at the beginning of the train ingprogram, introduceparticipants to one anothe1; may introduce content, and help parti cipants to ease into theprogram.
1. Which of the following is not one of the key contributing factors to creating a learning environment as defined by Malcolm Knowles? A. Trust B. Formality C. Collaborative environment D. Mutual respect
B. Formality Response B is correct because formality is not a contributing factor to creating a good learning environment for adults.
1. Two parties who don't have a similar command of a language may experi ence mild distinctions in meanings that lead to misunderstandings. This type of barrier to communication is referred to as A. Gross translation error B. Nuance error C. Linguistics D. Proxemics
B. Nuance error Response B is correct because mild distinctions in words can lead to misunderstandings between people. This is referred to as a nuance error. An example is the nuance between tbe words "misun derstand " and "misinteipret ."
2. When preparing for training delivery, which of the following is not a key item that trainers must do? A. Gain an und erstanding of the course objectives B. Prepare a game to create competition C. Practice the delivery D. Prepare questions to stimulate learning
B. Prepare a game to create competition Response B is correct because it is not one of the four keys.
3. Which of the following is a good tip when preparing presentation notes? A. Keep margins clean of notes and other clutter. B. Put six periods at the end of sentences, so that they do not run together. C. Stapl e note pages together so that they stay in order. D. Use proper punctu ation so th at the notes read correctly.
B. Put six periods at the end of sentences, so that they do not run together. Response B is the correct response because putting six periods at the end of a sentence helps to keep sentencesfr om running together, which makes the presenter 's notes easier tof ollow.
10. Which researcher(s) adapted a learning style inventory from the MBTI to create a spectrum of four distinct learning styles: sensing-thinking, intuitive thinking, sensing-feeling, and intuitive-feeling? A. Kolb B. Silver and Hanson C. Gardner D. Herrmann
B. Silver and Hanson Response B is correct because Silver and Hanson adapted the MBTI to create a spectrum of fow• distinct learning styles: sensing-thinking , intuitive thinking, sensing-feeltng, and intuitive-feeling.
3. When examining models used in communication theory, noise is often defined as A. Something that is communic ated B. Something that hinders the flow of information between a source and a receiver C. Conditions or circumstances in which a system operates D. Something that reduces uncertainty
B. Something that hinders the flow of information between a source and a receiver Response B is correct because communication tbeory d fines noise as something that binders the flow of information between a source and a receiuer. Other concepts and tenns used in communication theory are environment, information, message, source, receiver, and feedback.
7. A WLP professional is selecting delivery technologies as part of a blended learning program. In particular, the profession al wants an application that links directly to another application that can train and guide learners who are trying to perform specific tasks in a target application while on the job. The most appropriate technology would be A. Podcasts B. Collaborative software C. EPSSs D. Synchronous e-learning
C. EPSSs Response C is correct because an EPSS links directly with another application and enables learners to view the steps (and ojien a simulation) of how to compl ete a task as the users are t1ying to complete the task within the target applica tion.
6. According to the perceptual modalities theory, a learner's preferred mode of learning may include all the following except A. Print B. Visual C. Kinesthetic D. Brain-based
D. Brain-based Response D is correct because brain-based learning is not one of the seven preferred modes of learning.
2. Which of the following best describes Ned Herrmann's approach? A. Accelerated learning B. NLP C. Multiple intelligences D. Brain-based learning
D. Brain-based learning Response Dis correct because brain-based learning refers to Ned Herrmann 's classification of learners in terms of peferences for thinking into our modes: left brain, cerebral; left brain, limbic; right brain, limbic; and right brain, cerebral
4. All the following are examples of basic classroom management except A. Using a variety of strategies during a training session B. Taking attendance and record keepin g C. Managing difficult participants in the classroom D. Creating competition
D. Creating competition Response D is correct because it is not an example of a basic classroom management technique.
1. Which of the following best describes David Kolb's philosophy? A. He outlines four learning modes-concrete experien ce, reflective observa tion, abstract conceptua liza tion, and active experimentation-and explain s that the key to effective learning is being competent in each mod e w hen appropriat e. B. He conducted studies in NLP that showed a person's preference to get in formation falls into three categories: visual, auditory, and kinesthetic. C. He believes that intelligence is more mu ltifaceted , and trad itional measures, such as IQ tests and SATs, don't accurately measure all its facets. He defined intelligence as a measurabl e aptitude, an aptitude that can be used to create and solve probl ems, and an aptitud e valued by the cu lture. D. He defined a learner's perceptu al moda lity and the preferred mode of learn ing as one of the following: print , visual, aural, interactive, tactile, kinesthetic, and olfactory.
A. He outlines four learning modes-concrete experience, reflective observation , abstract con ceprua lization, and active experimentation-and explains that the key to effective learning is being competent in each mode when appropriate. Response A is correct because David Kolb outlined learners ' orientation to four learning modes: conc1-ete experience, refl,ective observation, abstract conceptualizatio n, and active experimentation.
6. Which of the following is best described as activities conducted at the be ginning of training programs that introduce participants to one another, may introduce content, and help participants ease into the program? A. Icebreakers B. Openers C. Introductions D. Learning objectives
A. Icebreakers Response A is correct because icebreakers are a way toget participants immediat ely involved in the training program and send a strong message that participants need to he actively involved in their own learning.
5. In which of the following examples is e-learning the most effective mode of training? A. Teaching prerequisite materials B. Teaching psychomotor skills C. Stimulating interpersonal exchanges D. Teaching learners with low self-directedness
A. Teaching prerequisite materials Response A iscorrect because e-learning is excellent f or teaching prerequisite material; it enables the instructor to start a class at a higher level, which can result in a more in-depth learning experience, a shorte1•experience, or both.
10. Of the following situations, when is self-directed training not appropri ate? A. The level of self-directedness in the learner profile is low. B. The learner audience is large, dispersed , or both. C. The subject matter is mostly cognitive in nature. D. Learners have many individual needs.
A. The level of self-directedness in the learner profi le is low. Response A is correct because SDL requires learn ers to make some or all of the decisions in their learning and should not be used with peopl e who aren 't prepared to make such decisions and follow through with them.
3. Which of the following best summarizes the VAK model? A. There are three categories of learner preference: visual , auditory, and kines thetic. People va1y in their orientation towa rd these three styles. B. Adults learn most effectively when lea rning is organized by cognitive, psychomotor, and affective outcomes starting from the simplest behavior and ranging to the most complex. C. Adults are concerned with discovering the relationship between stimu li and responses to predict and control behavior. D. Learning occurs primarily through exposure to logically presented informa tion , and lea rners are interested in the organization of memory and thinking.
A. There are three categories of learner preference: visual, auditory,and kinesthetic. People vary in their orientation toward these three styles. Response A is correct because the VAK model describes the three ways learners prefer to get new information: visually, auditorially, orkinesthetically.
7. Patricia Cross's CAL framework provides a means for thinking about the ever-changing adult in terms of developmental stages. A. True B. False
A. True Response A is correct because thestatement desc1ibes Patricia Cross's CAL.framework, wbicb desC1ibes some differences between adults and children so that alternative teaching methods can be developed.
4. A trainer observes a learner consistently struggling to follow directions that have been given verbally to the class. According to NLP and the VAK model, which of the following strategies should the trainer try to help the learner start and complete the activity? A. Write the directions on a flipchart. B. Speak louder and enunciate more clearly. C. Use more exaggerated body langu age. D. Create activities in which learners repeat the inform ation or steps.
A. Write the directions on a flipchart. Response A is correct because writing directions on ajlipchart appeals more to visually oriented learn ers than just getting 11erbal instructions. The VAK model suggests presenting information in different ways to enable learners to intake the information in ways they prefer.
13. Which of the following learning style inventories identifies adult preferences for conditions in a working and learning environment? A. PEPS B. Canfield Learning Style Inventory C. Learning Styles Questionnaire D. YAK
A.PEPS Response A is correct because the Product ivity Environmental Preference Survey, or PEPS, identi fies adult preferences for conditions in a working and learning environment such asprefe1•red physi cal environment , emotionality, sociological needs, and physical needsfor learning.
11. All the following factors may affect the speed at which adults learn except A. Psychological B. Emotional C. Analytical D. Age
C. Analytical Response C is correct because analyticalfactors do not affect the speed at which adults learn.
5. Which of the following best describes Howard Gardner's philosophy? A. He outlines four learning modes: concrete experience, reflective observation , abstract conceptu alization , and active experimentation and that the key to effective learning is being competent in each mode when it is appropriate. B. He conducted studies in NLP that showed that individuals' preferences to get information fall into three categories: visual, auditory, and kinesthetic. C. He believes that intelligence is more multifa ceted and that tradition al measures, such as IQ tests and SATs, do not accurately measure all its facets. He defined intelligence as a measurable aptitude, an aptitud e that ca n be used to create and solve problems, and an aptitude valued by the culture. D. He defined a learner's "perceptu al modality" and the preferred mode of learning as one of the following: print , visu al , aural, interactive, tactile, kinesthetic, and olfactory.
C. He believes that intelligence is more multifac eted and that traditional measures,such as IQ tests and SATs,do not accurately measure all its facets. He defined intelligence as a measurable aptitude, an aptitude that can be used to create and solve problems, and an aptitude valued by the culture. Response C is correct because it describes Gardner's concept of multiple intelligences. Intelligence refe1•s to the way that people process information and, according to Gardne1; varies by individual. Some examples of intelligences are interpersonal, logical( mathematical, and spatial(visual.
5. Which of the following is not an effective mannerism when delivering training? A. Walk toward participants when they answer a question B. Use quick, positive , and energetic movements of hands, arms, and head C. Hold onto the lectern and stand up very straight
C. Hold onto the lectern and stand up very straight Response C is correct because standing behind a lectern during training delivery establishes a harrier between the trainer andparticipants and is thus an ineffective technique.
10. Which type of question, often starting with the words "what if ...," is used to get learners to think freely in situations where many answers may be valid? A. Open-ended B. Closed-ended C. Hypothetical D. Socratic
C. Hypothetical Response C is correct because hypothetical questions are used to get people to think fr eely in situations whem many answers may be valid and ojien start with theph rase, "What if ..?" Hypothetical questions are excellent discussion starters because they allow participants to discuss different ways of handling an issue or a prnblem .
14. Which of the following is an advantage of flipcharts? A. Good for large groups B. Good for large rooms C. Inexpensive D. Long lasting and durable
C. Inexpensive Response C is correct because flipcharts are inexpensive.
9. Which of the following is not one of the key principles of AL? A. Beliefs toward learning B. Nonconscious learning C. fntrinsic motivation D. Learning readiness state
C. Intrinsic motivation Response C is correct because intrinsic motivation relates to theprin ciple of andragogy that describes an adult's motivation to learn and not to the principles of AL.
3. Which of the following is not an active training technique used to keep participants involved during training delivery? A. Role plays B. Brainstorming C. Lecturing D. Case studies
C. Lecturing Respon se C is correct because lecturing is a passive form of learning that often results in learners forgetting the information that was delivered to them. When trainers use active training tech-niques, learners take part in the lesson and are able to construct personal meaning fr om the presentation.
9. In the coming years, most training audiences are projected to become A. Less diverse B. More English speaking C. Older D. Ethnocentric
C. Older Response C is correct because the American work !orce is aging according to the U.S. General Account ing Office.Furthermore, more and mo1•e retirees are opting to work at least part time.
2. When a trainer is making facility arrangements for a Strategic Marketing class, which of the following should the trainer avoid? A. Arranging to take incoming messages for attendees B. Providing a message boa rd C. Providing telephones in the meeting rooms D. Allowing phone ca lls onl y du ring break time
C. Providing telephones in the meeting rooms Response C is correct because pro viding telephones in the meeting rooms would distract parti cipants from learning
8. All of the following are examples of considerations trainers need to balance with the effect of culture on learning styles except A. Pace B. Levels of self-confidence C. Rate of speech and enunciation D. Instructional design approach
C. Rate of speech and enunc iation Response C is correct because rate of speech and enunciation is not one of the considerations when balancing the effect of culture with learning styles
13. Which of the following adjustments will an instructor need to make when moving from a classroom session on ROI strategies to an online presenta tion of the material? A. Leverage technology to speed up interactions B. Schedule less time for interactions C. Schedule more time for interactions D. Ask learners if there are any questions
C. Schedule more time for interactions Response C is c01rect because onlinefacilitators do not have the eye contact,facial expmssion, 01• body language togauge learners•reactions. To overcome these challenges, online facilitators need to be in constant communication with learners and plan questions about the lesson toget each learner to re spond in some manne1: However, the time required for interaction expands in a synch ronous web-based training enuironment , sofacilitators need topause mom ofien and allow more time to achiel'e the hoped-for level of interaction.
8. Trainers should use eye contact to scan the class for learning reactions during classroom delivery to accomplish all of the following except A. Detect comprehension B. Assess lack of understanding C. Single out quiet participants D. Identify boredom
C. Single out quiet participan ts Response C is correct because being quiet is not an example of a learning reaction. Trainers should not sing le out quietparticipants but should instead give them opportunities toparti cipate while notforcing them to do so.
1. Which of the following seating arrangements is the least conducive to stimulating group discussion ? A. Circle and table B. Reetangular c. Theater style D. U -shaped style
C. Theater style Response C is correct because theater or auditorium seating is used when the planner wants to maxi mize the number ofparti cipants in the room. Large numbers ojpeople are not conducive tostimulating gmup discussion orpartic ipants.
