E Commerce Chapter 9
Mall-style CSPs
Provides small businesses with an internet connection, web site creation tools, and little or no banner advertising clutter
component- based application system
a business logic approach that separates presentation logic from business logic
Web services
a combination of software tools that let application software in one organization communicate with other applications over a network using some SOAP, UDDI, and WSDL protocols
Distributed database systems
a database within a large information system that stores the same data in many different physical locations
Application program interface (API)
a general name for the ways programs interconnect with each other
Web Services Description Language (WSDL)
a language that describes the characteristics of the logic units and make up specific web services
Simple Object Access Protocol (SOAP)
a message-passing protocol that defines how to send marked-up data from one software application to another across a network
Application server
a middle-tier software and hardware combination that lies between the internet and a corporate back-end server
Representational state transfer (REST)
a principle that describes the way web uses networking architecture to identify and locate web pages and the elements that make up those web pages
Application (program/software)
a program that performs a specific function, such as creating invoices, calculating payroll or processing payments received from customers
Static catalog
a simple list of products written in HTML and displayed on a web page or a series of web pages
Dynamic pricing management
a software that adjusts pricing in real time based on customer category, past purchase volume (in units or dollars). Order size, or any other variable the seller chooses
Internal search engine
a software that allows customers to enter descriptive search terms, such as "men's shirts" so they can quickly find the web page containing what they want to purchase
Fulfillment integration
a software that connects a seller's shopping directly to the fulfillment service provider's computers so that shipping can be triggered by the shopping cart software automatically when the sale transaction is completed
Abandoned cart management
a software that enables the shopping cart to retain a record of what customers have added to their shopping carts when their session is terminated for some reason
Self-hosting
a system of web hosting in which the online business owns and maintains the server and all its software
Scalable
a system's ability to be adapted to meet changing requirements
Stateless system
a system, such as the web's hypertext transfer protocol (HTTP), that does not retain information from one session to the next
Application service providers (ASPs)
a web based site that provides management of applications such as spreadsheets,human resources management, or email to companies for a fee
Commerce service providers (CSPs)
a web host service that also provides commerce hosting services on its computers
Shared hosting
a web hosting arrangement in which the hosting company provides web space on a server computer that also hosts other web sites
Dedicated hosting
a web hosting option in which the hosting company provides exclusive use of a specific server computer that is owned and administered by the hosting company
Managed service providers (MSPs)
a web site hosting service firm (ASP/CSP)
Dynamic catalog
an area of a web site that stores information about products in a database
Co-location
an internet service arrangement in which the service provider rents a physical space to the client to install its own server hardware
Page-based application systems
application server software that returns pages generated by scripts that include the rules for presenting data on the web page with the business logic
Enterprise resource planning (ERP)
business software that integrates all facets of a business, including planning, sales, and marketing
enterprise-class software
commerce software used by large scale ecommerce businesses
Transaction processing
processes that occur as a past of completing a sale; these include calculation of any discounts, taxes or shipping costs and transmission of payment data
Business logic
rules of a particular business
Customer relationship management (CRM) software
software that collects data on customer activities; this data is then used by managers to conduct analytical activities
Middleware
software that handles connections between ecommerce software and accounting systems
Content management software
software used by companies to control the large amounts of text, graphics, and media files used in business
Supply chain management (SCM) software
software used by companies to coordinate planning and operations with their partners in the industry supply chains of which they are members
Web APIs
techniques for interconnection of programs with each other over the web
Interoperability
the coordination of a company's information systems so that they all work together
Enterprise application integration
the coordination of all of a company's existing systems to each other and to the company's website
Knowledge management (KM) software
the intentional collection classification, and dissemination of information about a company, its products, and its processes
Software as a service (SaaS)
the practice of offering software use online
Universal Description, Discovery, and Integration Specification (UDDI)
the set of protocols that identify locations of web services and their associated WSDL descriptions
Product review management
the software that allows customers to post reviews to products
Promotion management
the software that allows sellers to create special offers on specific products in response to variations in customer demand, seasonal preference, introduction of new product verities or package sizes and any other variables chosen
Product recommendation trigger
the software tools that respond to a customer's product selections with suggestions for related products or refills for products that have consumable elements
Database
the storage element of a search engine
Business rules
the way a company runts its business