E-Commerce, M-Commerce, and Mobile Computing.

Infrastructure-as-a-Service (IaaS)

-IaaS provides data center infrastructure on-demand. -For example, webspace, virtual servers, data storage, and network connection.

Advantages of Accessing Data in Cloud

-It is easier to access and less costly to maintain. -It has a centralized infrastructure. -It leads to increased productivity, increased reliability, and centralized security.

Software-as-a-Service (SaaS)

-SaaS is most popular among online retailers as it includes shopping carts. -This is also used in selling access to programs like Microsoft Office and Adobe Creative Suite

To Increase Traffic

-Search engine advertisements can also help in increasing the traffic. -Non-internet marketing can help local and business on a national scale. -Related websites can collaborate and include the link for each other.

Completion of Sale Process

-When ready to complete the sale, the customers enter personal data and the method of payment, preferably through a secure Internet connection. -Payment methods that electronically transfer money from a buyer to the seller are supported by the payment system.

Cloud computing

-allows access to data and programs over the Internet where data is stored on a remote server and applications are running from a remote server. -advantage is we can share resources in the cloud. -Cloud also allows you to increase or decrease the use of resources depending on business needs.

Risks for Businesses & Customers

-are pressure to stay always open. -These businesses must have well-designed and reliable websites. -There are also risks of dealing with fraudulent credit card transactions. -Other disadvantages are the ease of entry into the marketplace for competitors. -The risks to customers are - sometimes that it is difficult to identify a fraudulent website and what if the business stores the credit card information on a system that gets hacked? -The other disadvantage is not being able to touch or feel the product in person.

Benefits and advantages of business

-are reduced cost because now businesses have a smaller facility and staffing requirements, increased customer satisfaction because online stores are open 24 hours seven days and 365 days in a year. -Customers find it convenient to shop online because e-commerce transactions are performed electronically. -All data is captured to identify trends and business performance. -There is enormous potential for increased sales with e-commerce because there are no physical boundaries.

Business to Government (B2G)

-businesses sell products and services to local, state, and federal government buyers. -activities includes some states allowing businesses and citizens to make payments online, such as vehicle registration and paying taxes online.

Virtualization

-enables technology for cloud computing. -It separates a physical computing device into one or more "virtual" devices. -Ex: creating a virtual version of computer hardware to run separate services

Benefits to customers

-include convenience. -Customers can shop from their homes or offices 24 hours a day. -They can check the status of their orders, track the delivery or shipment, easily obtain invoices for their past purchases, etc. -They can compare products easily. -Information in the e-commerce world is available over the Internet. -It provides a high degree of selection. -Online shoppers have access to a much wider selection of products than provided by brick and mortar stores. -Although not all products available over the web are less expensive than those in their brick and mortar counterparts, online shoppers do frequently find items at bargain prices because of the increased number of merchants to choose from.

Mobile Cloud Computing (MCC)

-is a combination of cloud computing, mobile devices, and wireless networks to provide computational and communication resources to mobile users, cloud users, and cloud computing providers. -goal of MCC is to enable the execution of mobile applications on any mobile device. -used in portable computing and wireless communication devices. -It depends heavily on the Internet

Mobile App

-is a small specific purpose computer program with limited functionality. -Ex apps: Camera, location reporters -iOS uses Objective C programming language for its apps and Android uses Java programming language.

M-commerce

-is a subset of e-commerce and is growing at an even faster rate. -use wireless handheld devices to conduct commercial transactions online while on-the-go. -advantages: reading on kindle, bank transactions, and register for classes using your mobile device.

Cloud-based apps

-run on remote cloud servers. -interaction like a desktop application with mobile portability. -you are using the Internet for data. -Ex: Quickbooks, Google Apps for Business, Skype, MS Office 365, Dropbox, and Adobe Creative Cloud.

Platform-as-a-Service (PaaS)

PaaS is used to develop applications, for example, selling platform to develop mobile apps.

Tools to Measure Web Traffic

Traffic statistics, traffic applications, tools, and packet sniffing.

The shopping cart

allows customers to collect purchases.

Disadvantages for Mobile

are non-personal communication, WiFi or 3G/4G connection required, dependence on batteries, weather can interfere with transmission, health issues such as smartphone radiation, and safety such as device use while driving.

Examples of mobile devices

are tablets, laptops, watches, wearable devices, Bluetooth devices, e-book readers, handheld game consoles, and cameras.

Business to Consumer (B2C)

businesses sell goods and services to individual customers.

Customer to Customer (C2C)

consists of consumer auctions in which consumers sell products to other consumers.

Data collected and analyzed

in the categories such as the number of visitors, number of pages viewed, popular pages, and popular visit times per page, busy times, and traffic directed from referrers.

Advantages of Mobile

include portability, unlimited access to information, improved decision-making, increased productivity and reduced costs, improved customer relations, and news and entertainment.

Enterprise Resource Planning (or ERP)

is a special type of large integrated system that ties together all business activities.

E-commerce

is a term used to describe conducting business transactions online.

Inventory Management

is a type of transaction system used to monitor, control, and manage product inventory levels.

Customer relationship management

is an application to support e-commerce to build relationships with customers, to increase customer satisfaction and loyalty, which in turn will lead to increased profits.

Retailing

is one of the most visible market sectors of e-commerce. In retail, merchants sell products and services directly to a buyer.

Business to business (B2B)

it includes any type of e-commerce transaction taking place between two businesses

E-retail

occurs when retailers use the web to sell their products and services.

Document Management Application

stores electronic documents or images of paper documents.

E-business products and services

such as movies, music, software, photography, travel reservations, and tickets.

Expectations that businesses and customers have from e-commerce

•businesses expect that there will be lower transaction costs as a majority of orders taken by customer service will be managed by automated processes. •Customers expect that they will be able to track orders and pay bills online. •Customers can compare prices among multiple vendors easily. •Businesses can offer a catalog larger than what would reasonably be distributed by the post office. The catalog can be searched for items easily. •Using automation, businesses can interact with the customers at little cost. •Based on customers' information, the website can be customized for the customer.