ECON 125 quizlet

In the example, Chilean mining crisis, which of the following created the psychological safety? Leadership Curiosity Situational humility The combination of situational humility and curiosity

The combination of situational humility and curiosity

Which of the following is a key reason to ask neutral questions when conducting an empathy interview? a. to avoid implying there is a correct answer b. to avoid confusion with the question you ask c. to make your customer give you the answer d. to control the flow of conversation

To avoid implying that there is a "correct" answer

Which of the following was NOT one of the 6 wellness trends discussed in the readings? a. more personalization b. involvement from influencers c. natural and clean product lines d. use of augmented reality devices

Use of augmented reality devices

Which of the following describes a good questioning technique during empathy interviews? a. allows interviewee to tell a story b. does not lead to a tangent c. results in short answer d. reinforces your own opinion

a. allows interviewee to tell a story

The purpose of testing does NOT include: a. confirming others like your solution b. validating assumptions from empathy interviews c. soliciting feedback on prorotypes d. learning more about the customer and problem for your next iteration

a. confirming others like your solution

In the virtual session, which of the following was NOT cited as one of the key reasons to use Empathy Maps? a. synthesizing secondary research about your target user b. uncover user needs that the user themselves may not even be aware of c. align the team on a single, shared understanding of the user d. Remove bias from our designs

a. synthesizing secondary research about your target user

A prototype is: a. Ideally something a user can experience b. All of the above c. Used as a way to prove, or disprove, fundamental assumptions d. It could be a wall of post-it notes, a gadget you put together, a role-playing activity, or even a storyboard

all of the above

According to the article "Define and Frame Your Design Challenge by Creating Your Point Of View and Ask 'How Might We'", which one of the following is important to creating a POV? guiding your innovation efforts inspiring your team all of the above

all of the above

According to the article "The discipline of innovation", which one of the following is a source of innovation? a. New knowledge b. unexpected occurrences c. demographic changes d. all of the above

all of the above

In the video discussing the Chilean mining crisis, what does Amy Edmunson NOT mention when she is discussing the teamwork that led to saving the trapped miners? a. Willingness to take risks and to learn quickly b. Humble in the challenge ahead c. Curiosity about what others bring d. All of the above were mentioned

all of the above

Why is it a good idea to encourage wild and wacky ideas? A. They lead to creative leaps B. They allow us to think about what we really want C. They help everyone feel free to blurt out ideas d. all of the above

all of the above

Why is it a good idea to encourage wild and wacky ideas? a. They lead to creative leaps b. They allow us to think about what we really want c. They help everyone feel free to blurt out ideas d. All of the above

all of the above

According to "Leading in The Green Business Boon," which of the following best describes how businesses should look at sustainability investments? An opportunity As savings An additional expense Waste of time

an opportunity

what did the "leading green in the business boom" say sustainable investments are

an opportunity

In the article: How to Conduct Empathy Interview, what tip is NOT mentioned for how to conduct an empathy interview? a. observe body language b. ask neutral questions c. avoid binary questions d. avoid tangents

avoid tangents

Based on the MIT Sloan article on design thinking, which of the following is false regarding the first step in design thinking? a. The problem is often much larger than you may have thought based on your personal experiences b. It is best to start with your solution first as it saves time and money c. The problem you end up solving may not be the original problem you identified d. It is important to involve users to make sure that you are addressing a problem that they have

b. It is best to start with your solution first as it saves time and money

Which of the following was NOT one of the 7 EdTech Market Trends cited? a. Immersive learning is going mainstream b. A-f grading systems c. Subscriptions are taking over the world d. Gamification keeps on engaging students

b. a-f grading systems

what is NOT cited as a benefit of a conversation partner a. they are objective and can see your blind spots b. view them as a key source of future funding c. they can give you a completely different viewpoint d. they want the best for you, but have no financial stake

b. view them as a key source of future funding

During empathy interviews, you should NOT ask: a. Emotion-triggering questions b. Yes or no questions c. Why or why not d. "Show me" questions

b. yes or no questions

Which of the following is not one of the characteristics of an entrepreneur that Prof Goldstein mentioned in the video:

being a business person

What did the behavior researchers find that all the good teams generally shared: a. Members speak roughly in the same portion b. High average social sensitivity c. Both A and B d. Neither A nor B

both A and B

Which of the following is an inappropriate question in an empathy interview? a. What do you think about how Covid has affected the college experience? b. Can you say more about that? c. I play tennis, you should try it. Have you ever thought about trying tennis? d.Show me how you use your scheduling app?

c.I play tennis, you should try it. Have you ever thought about trying tennis?

From the article "Creativity is a process" great ideas come from a. coming up with many ideas in a group b. stopping after the first idea c. thinking alone d. a &C

d. A&C

Which of the following items is NOT cited as a challenge that can be experienced during brainstorming? a. It is not easy to have boundless freedom in your idea development b. Having your team stray off topic to address other problems c. Effectiveness of brainstorming can be limited by initial group awkwardness d. Developing a potential solution through the refinement of ideas discussed

d. Developing a potential solution through the refinement of ideas discussed

Which of the following is NOT core to the methodology when people are using lean startup? a.Validate with a minimum viable product b. Iterate fast c. Pivot d. Experiment with A/B testing

d. Experiment with A/B testing

Which of the following is a key reason to ask neutral questions when conducting an empathy interview? a. To make your customer give you the answers you want b. To avoid confusion with the question you are asking c. To control the flow of the interview d. To avoid implying that there is a correct answer

d. To avoid implying that there is a correct answer

From the article, which of the following is a reason to consider testing your ideas on a large range of users? a. discussing your ideas with stakeholders or individuals on the production side might highlight restrictions that you need to face if your prototype is to be actually made b. testing on extreme users may highlight issues that affect normal consumers as extreme users are more likely to voice concerns c. it may help to capture cultural differences which might be valuable for international products d. all of the above

d. all of the above

When are you being an entrepreneur in your life? a. When you start a new company b. When you choose to pursue a minor in Entrepreneurship at UNC c. When you look for an internship d. All of the Above

d. all of the above

Which of the following is one of the criteria for the Solution Lifecycle Framework? a. desirability b. feasibility c. reliability d. all of the above

d. all of the above

According to the article, "Tell It Like It Is: Radical Candor Is the Feedback Method Your Startup Needs", it is important that feedback is: a. Specific b. Objective c. Actionable d. both a and c

d. both a and c

Which of the following stages comes before ideation in the design thinking process? Define Prototype Test None of the above

define

Which of the following stages comes before ideation in the design thinking process? a. prototype b. define c. test d. none of the above

define

Which of the following is NOT a step in developing a Point of View? Define Your Idea Define your user Express key insights Identify needs

define your idea

In the article "The Discipline of Innovation", which of the following sources of innovation was taken by the Japanese, who now have a great lead in robotics?

demographic changes

T/F: According to the article "What Google Learned From Its Quest to Build the Perfect Team", in order to establish psychological safety, team members should shy away from emotional sharing, and focus just on efficiency.

false

T/F: You should conduct empathy interviews before deciding on your team's opportunity area.

false

T/f: According to the Fortune article, many of the zero carbon and clean energy ideas are appropriate for venture funding.

false

t/f: According to the article "Everyone Pivots: The Truth About A Startup Pivot', perseverance involves grinding away at an idea, even if it isn't working.

false

t/f: According to the article "What Google Learned From Its Quest to Build the Perfect Team", in order to establish psychological safety, team members should shy away from emotional sharing, and focus just on efficiency

false

t/f: According to the article you read in the Virtual Session, entrepreneurs are all risk-takers with

false

t/f: According to the article, you should get feedback from internal stakeholders in the early stages of the testing process before you begin testing with users.

false

t/f: As we grow up and learn to accept others' opinions, the ability of creativity grows

false

t/f: In design thinking, once you have gotten through to testing you have finished the process.

false

Which of the following is NOT an aspect of psychological safety? Having a safe space to take risks Conversational turn-taking Having an agenda and keeping meetings on track Average social sensitivity

having an agenda and keeping meetings on track

Which of the following is NOT a direct benefit of Radical Candor? a. helps those young and inexperienced employees grow b. helps employees build trust in teams c. helps organizations attract more customers d. helps leaders fire fast

helps organizations attract more customers

The United States' high healthcare spending and lower health outcomes is an example of which potential area of innovation:

incongruities

According to the article "How to Give Negative Feedback Without Sounding Like a Jerk", which one of the following is NOT a good tip of giving critical feedback? A. Mold the conversation to the other person's style B. Make sure the feedback is about the behavior and the consequences, not about the person C. It is best to use formal reviews to give your feedback D. Ask your employees for feedback in return Answer Key:C

it is best to use formal reviews to give your feedback

According to the article: "Creativity is a Process, Not a Post-It", what is a big roadblock to creativity? Laziness Kindness Judgment Indifference

judgement

Which of the following was referenced during the giving and receiving feedback video? A. keep a positive mindset B. effective feedback can sometimes be delivered and feel like a personal attack C. people are often surprised by the negative feedback they receive D. both a and c

keep a positive mindset

In the article Prototyping: the Design Process to Pressure Test Ideas, which of the following was included as part of the description about Step #2: "Make It Real"?

keep prototypes rough and simple to start

The purpose of creating a Minimum Viable Product is to

learn more about and validate a prototype with few resources

Which of the following is NOT a travel trend in 2021 based on the article "8 Travel Industry Trends For 2021 (And Beyond)"? a. longer trips b. sustainable traveling c. increased safety precautions d. local tourism

longer trips

When developing a prototype, you should:

make a quick prototype for users to experiment with

Which of the following is not an inside source of opportunity? a. Process needs b. New knowledge c. Industry market structure d. The unexpected

new knowledge

In the article "How to Give Negative Feedback Without Sounding Like a Jerk" which of the following is NOT mentioned as a reason that negative feedback is necessary? a. Offering sound negative feedback yields positive results, b. Employees who get negative feedback are on average likely to work harder to improve it c. Most team members want to grow and this is only possible with corrections once in a while d. none of the above

none of the above

Which one of the following doesn't belong to the design thinking process? Empathize, define, ideate, promote

promote

What is the first step for an entrepreneurial idea: a. build the most excellent product in the world b. develop a plan to grow your business c. prove/disprove the fundamental assumptions d. hire the most talented employees

prove/disprove the fundamental assumptions

Google's data from Project Aristotle revealed that __________ , more than anything else, is critical to making a team work.

psychological safety

Which of the following did Google's Project Aristotle find to be the most crucial aspect of a successful team:

psychological safety

Which of the following was a key step GE took when designing thier prototype? A. Making sure they chose the right characters B. Acquiring all of the resources necessary for a fully-functioning product C. Putting themselves in the child's shoes by going through the test themselves D. Designing matching coloring books Answer Key:C

putting themselves in the child's shoes by going through the test themselves

Which of the following is the best way to combat discouragement from failed prototypes? a. outsource the prototype to someone else b. reframe the failures as a learning opportunity to propel you forward c. give up on your venture idea d. continue sharing the same prototype with people until you find someone who likes it

reframe the failures as a learning opportunity to propel you forward

Fill in the blanks with the correct options below. "Always prototype as if you know you're ____, but test as if you know you're _____."

right, wrong

According to the article "Test Your Prototypes: How to Gather Feedback and Maximize Learning", which of the following is the behavior you should avoid when presenting your ideas? a. Be objective b. Find out what is wrong when receiving negative feedback c. See if you can sell your idea d. Be ready to change the idea

see if you can sell your idea

Which of the following is NOT one of the seven components of the empathy map?

solve

Which of the following is the Best way to combat the "endowment effect", referenced in Prototyping in Design Thinking: How to Avoid Six Common Pitfalls?

start with a cheap and fast prototype

Which of the following is considered a black swan? a. facebook b. kickboard c. the US healthcare system D. The 2008 banking crisis

the 2008 banking crisis

In the pediatric MRI example, what did Doug and his team not consider as fully as they should have in their initial design? a. how to make a prototype b. whether the product designed could not make money c. what the latest technology was d. the perspective of the user

the perspective of the user

so how do we systemically look for opportunity?

they key is to look for change because wherever there's change, there's also opportunity entrepreneurs generally don't create change, but they do EXPLOIT it

T/F: According to the article "The Discipline of Innovation", knowledge-based innovations have the longest lead times.

true

T/F: In the above article, Donna M. De Carolis argues that we all make "entrepreneurial choices."

true

T/F: More consumers said they were going to spend more on wellness than those who said they would spend less.

true

t/f: In the Performing stage of the Tuckman model, dissent is expected and allowed through means acceptable to the team.

true

t/f: More consumers said they were going to spend more on wellness than those who said they would spend less.

true

t/f: Prototype testing should not just focus on the average user.

true

t/f: Team members should maintain a level of ambiguity and avoid presenting solutions when asking How Might We questions.

true

t/f: The key to looking for opportunities is looking for change.

true

t/f: With empathy interviews, particularly in the early stages, the goal is to understand users by having an open conversation, not to confirm an idea.

true

the ford edsel is an example of an:

unexpected failure

The interactive system for descriptive analytics of student results in the form of a dashboard introduced by Nottingham Trent University is an example of:

using big data to improve learning experiences

Which of the following concepts is NOT part of the principle "Bias Towards Action"

using google docs to replace team meetings

Which of the following questions should not be asked in the testing process:

would you purchase it?

When empathy interviewing, should you interview people with extreme opinions on a product or service? Why or why not?

yes, because they will often have very interesting insights

Which of the following descriptions is wrong about brainstorming: a. It allows introverts to stay quiet while extroverts dominate b. We use it in the ideation phase c. We produce a set of potential solutions with it d. Although it seems to be without constraints, we still need house rules to keep on the right track

It allows introverts to stay quiet while extroverts dominate

In what way does design thinking differ from the commonly held notion of the innovation process?

It focuses on identifying a need for product or service initially

What is a sign that you have designed the right thing and can start developing a high fidelity prototype? a. You have spent a long time perfecting your prototype b. People are happy with the general idea and start giving you feedback on smaller details c. You have pitched and explained your prototype to many people d. All of the above.

People are happy with the general idea and start giving you feedback on smaller details

Based on the reading, which of the following is a good practice for developing How Might We (HMW) questions?

Seek to balance being narrow enough to give some focus to brainstorming, but broad enough to allow for exploring wild ideas

According to the article, "Design Thinking: A 5 Stage Process", which of the following describes the stage "Empathize"?

Setting aside personal assumptions in order to gain insight into users and their needs

t/f: According to researchers from Project Aristotle, teams were found to be less successful if they allowed members to speak equally rather than have experts dominate topics in their areas.

False

Which of the following is NOT something the organization Bill Gates founded called Breakthrough Energy hopes to accomplish: a. Directly commercialize some of its carbon-zero products b. Provide a road map for creating some type of "artificial market structure that may have a public-private mechanism to spur demand c. Fund pilots that are designed to help lower the costs of these large-scale clean-energy technologies d. Fund lots of smaller, early stage environmentally focused companies in the hopes that a few will be successful and result in a large valuation and IPO (Initial Public Offering)

Fund lots of smaller, early stage environmentally focused companies in the hope that a few will be successful and result in a large valuation and IPO (Initial Public Offering)

What should the flow of the empathy interviews feel like? a. formal interview b. business meeting c. taking a class d. having an open conversation with a friend

Having an open conversation with a friend

Which of the following best describes the Tuckman Model a. Each stage takes the same amount of time b. High performing teams only go through each phase once c. It is a bad sign if your team spends a long time in the storms phase d. High performing teams sometimes have to revisit different phases

High performing teams sometimes have to revisit different phases

Which of the following was NOT provided as a reason for why to create a Team Charter: a. Identify who should, and should not, be included in the team b. Build agreements around things like how a team will operate c. Get to alignment on the goal and purpose of the work a team will be doing together d. Make decisions on how and when the team will meet

Identify who should, and should not, be included in the team

Which of the following is not correct about CarbonCure? a. It achieved the goal of reducing carbon 100% b. It takes the carbon from the cement-making process and reinjects it back into the concrete c. It received a significant investment d. It needs market force for its future progress

It achieved the goal of reducing carbon 100%

Which of the following best describes the process for developing a Point of View:

Define your user, identify needs, express key insights

When building an empathy map, team members should: Silently input their pieces of information Defend and sell their own findings when there are conflicting views based on other team members findings Discuss and compare their finding with other team members Never investigate the cause of customer pain points.

Discuss and compare their finding with other team members

Which of the following best describes the Tuckman Model: A. Each stage takes the same amount of time B. High performing teams only go through each phase once C. It is a bad sign if your team spends a long time in the storming phase D. High performing teams sometimes have to revisit different phases

D. High performing teams sometimes have to revisit different phases

According to one of the videos in the virtual session, a big reason people find providing a teammate negative feedback hard is:

A belief that constructive criticism will harm a relationship

Gabby Brink states than an iterative process allows one to: a. learn if what they have created is being used by people in their lives b. gain validation along the way c. move through concepts more quickly d. all of the above

All of the above (learn if what they have created is being used by people in their lives, gain validation along the way, move through concepts more quickly)

What is not a common prototype? Role play Create models Mock up All of the above are common prototypes

All of the above are common prototypes