Effective Training: Chapter 8
The "process" for the developmental phase of the training model is
Instructional strategy
An ice breaker is
A useful way of starting training
If you are training auto workers, it is a good idea for the trainer to dress in a business suit for credibility(T/F)
False
Learning objectives should be sent to trainees before training and need not be dealt with at the training session as it takes up too much time (T/F)
False
Supervisory support is the most important factor for transfer of training (T/F)
False
Telling trainees information which is not relevant to training (such as stories about your children) is referred to as a dysfluencies (T/F)
False
Which of the following would be a characteristic of an ideal training room?
A room with no windows is preferable
Which of the following statements is true?
Off-site training is useful when trainees tend to have a lot of stress associated with going to work
Which of the following are included in the "process" part of the implementation phase of the training model?
Pilot program and Dry run
Which of the following statements is true?
Provide written instructions as well as verbal when possible to avoid misunderstandings
Which of the following seating arrangements is most likely to induce two way communications
The circle
Which of the following statements is true?
The ideal training room is square shaped
Hiring a consultant for training might be an option if
The org. needs to get the training done as quickly as possible
A learning point is
A piece of information required to be learned in order to meet a specific training objective
Which of the following is NOT listed in the text as a way to obtain and maintain trainees' interest?
All of the above are ways to obtain interest: Listening and questioning, Use of nonverbal communication, moving around while talking, and providing variety
Which of the following is true of the icebreaker?
All of the above: It should create energy for the rest of the training, should reduce trainee anxiety, and should be related to the topic of training
Which of the following KSA's should a trainer have?
All of the above: Organizational and Interpersonal skills, and high level of self-efficacy
A ______ is the " first test" of new material designed to be in a training program.
Dry run
______ are those "and uh", "like" " um" space fillers that are injected into speech
Dysfluencies
The experiential learning model, a process for using games and exercises in training, has ______ steps
Five
According to the text, the knowledge component of an effective trainer's KSAs is comprised of all BUT which of the following?
High level of self efficacy
In training, having a "comedian"
Is an advantage as he/she can generally lighten up the tone of training, is a curse because jokes tend to offend some
According to the text, the skill component of an effective trainer's KSAs is comprised of all BUT which of the following?
Mechanical skills
Which of the following statements regarding OJT trainers is true?
OJT trainers must be motivated to be trainers
The most effective training method for changing attitudes is
Role reversal role-play
What is the least expensive and best alternative if you only have a few employees to be trained?
Sending trainees to outside seminars
The experiential learning model begins with
Shared experience
An ice breaker is a game or exercise that gets the trainees involved in meeting and talking with others in the training session (T/F)
TRue
Which of the following seating arrangements is most conducive to switching back and forth between lecturettes and small group activities?
Tables in a semicircle
Which of the following statements is correct?
Talkative trainees are more of a problem than quiet trainees
Which of the following statements regarding the quiet trainee is true?
Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainee's learning
The difference between a dry run and a pilot program is
Trainees are at the pilot program to be trained
Both use of consultants and outside seminars are alternatives to deployment of your own training program(T/F)
True
In the "experiential learning model" the first step (the experience) corresponds to the first step (attention) of Gagne's 9 events of instruction (T/F)
True
One way to deal with an angry trainee is to ask them to identify ways in which the training might help them (T/F)
True
The implementation phase of the training model has as its process both dry run and pilot program (T/F)
True
Good listening skills require practice because
We tend to believe we know what a person is going to say and often interrupt
