Einstein Bots Basics

Variable

A container that stores a specific piece of data collected from the customer

Chatbot

An application that simulates human conversation aloud or via text

Dialog

Conversation snippets that control what a bot can do Includes intent

Dialog Intent

Customer's reasons for interacting with your bot

What is the first feature to enable as a prerequisite to setting up bots?

Lightning Experience

What are Chatbots connected to?

Natural language processing/understanding

Which licenses do you need to set up bots?

Service Cloud and Live Agent

Enable Bots

Setup > Einstein Bots > Log Conversations - Edit > Store Einstein Bots - Save Deployment Channels > Chat - Edit > Enable Chat Channel > Enable Einstein Bots Options Menu > Save

Entity

Types of data that you want to collect from the customer (i.e. order number or email)