Einstein Bots Basics
Variable
A container that stores a specific piece of data collected from the customer
Chatbot
An application that simulates human conversation aloud or via text
Dialog
Conversation snippets that control what a bot can do Includes intent
Dialog Intent
Customer's reasons for interacting with your bot
What is the first feature to enable as a prerequisite to setting up bots?
Lightning Experience
What are Chatbots connected to?
Natural language processing/understanding
Which licenses do you need to set up bots?
Service Cloud and Live Agent
Enable Bots
Setup > Einstein Bots > Log Conversations - Edit > Store Einstein Bots - Save Deployment Channels > Chat - Edit > Enable Chat Channel > Enable Einstein Bots Options Menu > Save
Entity
Types of data that you want to collect from the customer (i.e. order number or email)