Element of Supervision Ch 5

Th e right to do something is known as: a.liability.b.authority.c.responsibility.d.accountability.

authority

A reason for employees not welcoming delegation is because: a.they have to do less work for lesser amount. b.they will not have the power to make decisions. c.it will lead to increased centralization in the organization. d.the duties given to them are often ambiguous or unclear.

d.the duties given to them are often ambiguous or unclear.

Tom is a very charming, hard-working, and dedicated leader. Which of the following types of power is Tom most likely to possess because of these qualities? a.Coercive power b.Reward power c.Referent power d.Intuitive power

Referent power

_____ is defined as examining a situation from multiple vantage points to develop a holistic picture. a.Stagnatingb.Recastingc.Reframingd.Deflecting

Reframing

_____ is a key aspect of delegation. a.Contingency planningb.Financingc.Requiring accountabilityd.Brainstorming

Requiring Accountability

Which of the following is an informal reward? a.Verbal praiseb.Promotionc.Employees' bonusesd.Pay

Verbal Praise

The driving idea of empowerment is to: a.increase the workload of the top level management.b.get more work done by employees for the same amount of money.c.provide employees closest to the work and to customers the opportunity to make decisions.d.decrease the workload of operative employees and increase the workload of supervisors.

c.provide employees closest to the work and to customers the opportunity to make decisions.

_____ is best defined as the obligation that is created when an employee accepts a leader's delegation of authority. a.Dominance b.Responsibility c.Accountability d.Control

Accountability

____ is best defined as the process by which leaders distribute and entrust activities and related authority to other people in an organization. a.Controllingb.Centralizationc.Delegationd.Motivation

Delegation

Which of the following is true of delegation? a.Some leaders do not delegate because of a lack of trust in other workers. b.Some leaders do not delegate because employees are held accountable for results. c.Managers usually delegate more to employees who they perceive to be incompetent. d.Managers do not delegate because delegation is ineffective in building skills.

Not D. For sure